Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good amenities
Beautiful location
Friendly staff
Cons:
High dining costs
Limited food options

Categories

Cleanliness
8.5
Room cleanliness is good but needs a refresh on paint as mentioned in one of the reviews.
Service
9.5
Overall fantastic service by staff, although there were minor issues reported with assistance.
Location
9.5
Location is praised for its beauty and convenience, with proximity to local amenities.
Room Quality
8.5
Room quality is great, but some rooms may need refreshing which is noted.
Amenities
9.5
Excellent amenities including a warm pool, jacuzzi, and facilities for families.
Value for Money
8.5
Some reviews mentioned high prices for dining and breakfast options affecting perceived value.
Food and Beverage
8.5
Food options are limited and expensive, impacting overall satisfaction.
Overall Experience
9.5
Overall stay was enjoyed with multiple positive aspects highlighted throughout the reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:10

Property Description

Luxurious Accommodations
The spacious rooms at Lotte Hotel Jeju offer stunning balcony views of the natural surroundings. Each room is equipped with modern amenities such as a flat-screen TV, minibar, and complimentary bottled water. Whether you prefer ocean or mountain views, your stay will be nothing short of comfortable and relaxing.

Premium Facilities
Indulge in the outdoor pool for a refreshing dip or opt for the indoor pool, fitness center, and sauna for a rejuvenating experience. Families with children can take advantage of the kids pool, playroom, and even a stroller rental service, ensuring a fun-filled stay for guests of all ages.

Ultimate Relaxation
Unwind and immerse yourself in paradise-like relaxation at Lotte Hotel Jeju. From the four-season heated pool to the multi-play space, this hotel offers a variety of activities to enhance your travel pleasure. With its convenient location near attractions like Teddy Bear Museum and Jungmun Saekdal Beach, your stay at Lotte Hotel Jeju promises to be memorable. Book now for an unforgettable experience!

Important information:

When booking for 5 nights or more by on-site payment, Lotte Hotel Jeju may proceed on checking validity of the guest's credit card.

The operating hours of the hotel are subject to change depending on the internal circumstances of the hotel.

Please note that guests need to provide a valid photo ID at check-in.

Guests under the age of 19 must be accompanied by a parent or legal guardian.

The regular holiday for the fitness centre is on the first Tuesday of every month, and the schedule may change depending on the hotel situation.

The fitness centre is available for guests aged 16 and above.

Haeon Scheduled Maintenance Date: July 6, 2026 (Monday)Swimming pool: Closed from Mon, Jul 6, 2026 until Mon, Jul 6, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CJU

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 1 year old and over stay for KRW 48,400 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1108 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.5
Room Quality: 8.5
Amenities: 9.5
Value for Money: 8.5
Food and Beverage: 8.5
Overall Experience: 9.5
R
Rebekah • family_with_children • us
9
2026-06-26 • via Nuitee
C
Chanjoon • couple • kr
9
만족합니다
Pros:

추가 요구사항을 친절히 잘 들어주셔서 감사합니다

Cons:

불을 다 켜도 실내 조명이 어두워요

2026-06-25 • via Nuitee
C
Chanjoon • solo_traveller • kr
9
만족합니다
Pros:

멋진 외관. 친절한 직원분들. 근처 다른 호텔대비 저렴함.

Cons:

주차장 연결이 바로 안되어 불편해요

2026-06-25 • via Nuitee
R
ROCIO • extended_group • mx
9
Jeju una joya
Pros:

Muy lindo el hotel y los jacuzzis de la alberca excelentes!

2026-06-24 • via Nuitee
C
Ching I • family_with_children • pt
7
飯店尚可 但人員服務需加強
Cons:

服務人員的服務品質不太積極， check-in 等候的時間太久 不明確的等待指示…. 對小孩家庭沒那麼友善 帶孩子去室內泳池 必須男女分開 但小男孩七歲 一個人 很多不懂 最後沒換衣服出來等媽媽 也沒給浴巾包裹….

似乎 服務人員的英文不那麼友善 也沒有稍微說明當天的活動 有預先comment 要安全床圍 但沒處理 現場又告知一下 但安裝速度很快

但協助行李的人員很好👍

因為跟家人不同房型 被拆的很遠 也不能幫忙換近一點。還要加錢換多人房 沒有其方式解決。

餐廳早餐多樣化 但有小孩亂摸食材無人看管 價格頗高。沒特別好吃

2026-06-24 • via Nuitee
S
shunta • couple • jp
10
2026-06-24 • via Nuitee
A
Alexandra • family_with_children • ch
9
2026-06-21 • via Nuitee
K
Kimberly • family_with_children • ph
9
Pros:

the room is big, just right for our family. the hotel is quite big, getting from one place to the other takes time.

Cons:

a little far from the city, but the amenities in the hotel is enough to keep you busy

2026-06-19 • via Nuitee
B
Bogdan • couple • ro
10
2026-06-18 • via Nuitee
L
Luz • extended_group • us
10
Amazing place
Pros:

All the facilities

2026-06-18 • via Nuitee
H
HYEONGSOON • family_with_children • kr
10
2026-06-14 • via Nuitee
A
akhil • solo_traveller • in
9
Pros:

Location, amenities, facilities, room size

Cons:

Bed was not comfortable

2026-06-13 • via Nuitee
F
Fatemah • solo_traveller • kw
10
Pros:

its family resort. loved the live concert at the swimming pool stage.

Cons:

I didn't have an international driving licence which is very convenient in JEJU. So i had to take a transfer for an hour to the city in the north for the day trips.

2026-06-12 • via Nuitee
A
Areej • couple • nl
1
Gold jewellery went missing from the Room.
Pros:

The heated pool is very nice.

Cons:

I stayed in this hotel for my honeymoon and I have nothing to say except for that my husband’s wedding present to me, which was a gold bracelet, went missing from my bedside table. The hotel told me that I cannot prove this, but I know where I kept my bracelet and between that evening of taking it off and the checkout, there was one day of a gap and the only person that came in the room aside from my Husband and I for that one day was the cleaning team. Please be careful of your belongings and do not leave them in the open in your bedroom. Use a locker at all times, please. I hope no other guest has to go through the trauma I went through.

2026-06-12 • via Nuitee
D
DONGWOOK • family_with_children • kr
8
2026-06-12 • via Nuitee
이 • solo_traveller • kr
7
2026-06-12 • via Nuitee
S
see hian • extended_group • sg
7
2026-06-09 • via Nuitee
N
Nathalie • couple • fr
10
Un séjour très agréable. Je recommande fortement cet hôtel
Pros:

Une chambre spacieuse, avec terrasse donnant sur la piscine. Un séjour très agréable avec concert le soir, piscine chauffée, propreté de la chambre et personnel très disponible et accueillant.

2026-06-09 • via Nuitee
T
TSUNG HENG • extended_group • tw
10
2026-06-07 • via Nuitee
H
HAEGWAN • family_with_children • kr
10
2026-06-06 • via Nuitee