Embassy Suites by Hilton St. Louis St. Charles

Absolutely amazing! Very clean, nice staff, lots of space, our room was big for our family of 5, great breakfast. Great!

Excellent in all respects except one, I'll address later. The room was large and clean. Plenty of towels and 120v outlets. Good shower. 2 complimentary drinks at night, complimentary breakfast with made to order omelets.

I would have rated it a 5 but there is a sign at the entrance stating no weapons. I have a license to carry a gun. I can't say I am pro "Constitutional" carry or "open" carry. However, a licensed person that has been finger printed, a background checked, trained, and approved by the state entrance refused entrance to the hotel is an invitation for bad people, who could care less about the law and even less about a sign. The bad people would still enter and kill people. The sign does not stop bad people.
Allow licensed to carry people to enter.

Staff was nice, room was clean. When we checked in, we were put in a room that had people in it. We had friends joining us and 2 other couples were also put in rooms with people in them. It made us afraid to leave our things in the room during our event we traveled for because this seemed to be a common problem, giving people keys to already occupied rooms.

This stay was the worst of all stays in any hotel we have ever had. We prepaid for the presidential suite to find out upon arrival they gave our room away because they “hadn’t assigned rooms at that time” we are a family of 4 with two small children and the room was given to a couple. After no solution they gave us a “suite” and when we get to the room it’s 80 degrees with two double beds after requesting a king. The couch was disgusting, it looked like someone walked through mud then walked all over the couch. We were only refunded for a half of a night.. I don’t know why we expected anything more from an embassy suites but it’ll definitely be the last time i let my family stay at one.

Nice room, great amenities

I had the best lady Katy who checked me in.. Great personality. she made the stay great!! When I went to the restaurant, no waitress ever came or checked on the tables, I ended up ordering from the bar to take back to my room after waiting over a half hour! The coffee shop needs to be open for more hours.

Nice and clean and quiet good service I enjoyed

Lobby toilets filthy, AC in suite did not work, check-in clerk chewing gum

The front desk staff were helpful and gave me water for my workout when they didn’t have any to purchase which was sweet.

Solo una persona de la cocina que siempre se encontraba de malas

So glad we switched hotels to come here. Not only is the hotel big and nice with a pool, but the freaking free breakfast is phenomenal!! Eggs anyway you like made to order! Pancakes, potatoes, fruit, muffins, sausage, bacon, biscuits and gravy!! Fountain pop and juice on tap!! Omelets made to order as well!

Also, for us, big family with four kids and two adults, it’s important to have that sofa couch but it’s more important to have that sofa couch in its own room! One that can be separated by a door and the room we got was just that!

The only issue I had was that the window opened although not a whole lot but enough for a toddler to get their head through and/or a small pet. There was no screen on the window either but again, not an issue for us, just something I thought twice about.

The staff at the front, specifically the older woman, super sweet and energetic!!

It has separate room for relaxing from the bedroom.

Very nice place to stay in St Charles , MO
We were coming home from New Orleans and stayed overnight, the room was affordable, very large, clean, and breakfast was the best we’d had at a hotel all week on vacation.

from check in

Its a great place to stay when visiting St. Charles. It has ample parking with a nice fountain on the backside. Easy access to highways and restaurants close by. The pool is nice with a small gym to the left. Small breakfast buffets with french toast and eggs fruit and yogurt. There is a bar i didnt vist but looked nice. Room service was good. A salmon with shrimp and a cheesecake. The rooms all sleep 6 seperating the bedroom from the living space. Great price for the space given. It has a convension center with another area looking to be updated soon. Bonus the historic part of St. Charles is just down the way along the river and the ampetheater is about 10 minutes away. AND if you download the HILTON APP you will be able to recieve a digital key to your room to unlock your door with the press of a button.

Had a reservation as part of a block for a soccer tournament.
I wanted to check in early, like 1:30 / 2pm, instead of normal 3pm so that my stuff wouldn't get hot in the car while my daughter was playing. I called a few days before my stay and was told I would have to call on the day of . I call at 12:30 and I ask if I could check in early, in like about 1 hour (I was 1hr away). I am told that no, this isn't possible. Really, are all the maids going to work in all the checked out rooms between 2 and 3pm????
Ok, whatever, I go to the fields. After the game, I learned that some teammates (not HH members with elite status) had checked in at 1 and 1:30 by just going straight! So, by following the instructions I was given (to call), it actually proved to be a disservice.
Btw, we are diamond and my HH had been added to the reservation.
Supposedly, there is a hospitality "hour" from 5:30 to 7pm with 2 complimentary drinks and some food. Well, unless you are there at 5:29, don't expect to see any of the hot appetizers. They were never replenished. We got to see that apparently, some shrimps and crab rangoons got served. But it was 1 tray, which lasted about 5 min and that's it.
Breakfast was also a joke. Bakery tray was empty. Staff was not keeping up with replenishing. Same for forks and knives.
The hotel was busy, but that shouldn't have been a surprise. I mean, hello, that's what reservations are for. (and this hotel is used to hosting teams and events so no excuse anyway). So management should have handled that a lot better and be prepared. Or they just don't care, they always buy 20 bagels and that's it, no matter occupancy?
Also, the room next to us was used to house like 20 kids who were rowdy. I had to call management, and that got me about 10 min relief at midnight. But it continued well past that. Security should have continued to check on that room and the noise .

The breakfast was the worst
Food was terrible
Greasy bacon
All out of bread for 30 min
Omlet cook kept rubbing her face then handeling food
Left the food cooking
Omlets burned
Could not find anyone yo fill bread
Food trays empty
Horrible
I stay at the Embassy suites fir the wonderful breakfast
Never will I stay at this one
Front desk was nice at check in
Boone there in am to get help with breakfast buffet

Perfect

Easy check in and out

Good breakfast and nice room

The breakfast was beyond any I’ve had at a hotel! The bed was super comfy and the entire 2 day stay was as good as any I’ve ever had at a hotel