Diwane Hotel & Spa Marrakech

I booked this hotel through easyJet holidays and was a little nervous after reading the negative reviews on Diwane but once there we couldn’t see why. The hotel is not a 4* but it is clean, quiet and the staff friendly. It’s a very pleasant hotel with a true feel of Morocco. I’d much rather have that than a hotel chain. The rooms have air conditioning, a safe and a mini fridge. We upgraded to a room with a balcony which overlooked the pool/snack bar area which looked serene. The pool is unheated so we didn’t get to use it but it looked so inviting. Diwane is located just a 10 minute taxi ride from the main Jemma el fna square and souks. One tip - don’t ask the hotel to order you a taxi as it cost about £22 and it should only cost around £7/8. Turn left on leaving the hotel and flag a yellow taxi on the main road. You need to haggle prices before getting in or they will overcharge you. This hotel is great value for money when you spend most of your time out sightseeing and come back to a nice clean room at the end of the day. We would 100% stay here again.

L’emplacement et chambre très jolie !
Personnel sympathique !

From start to finish we had an amazing experience at this hotel. The staff were amazing, warm and friendly. The spa is a must the treatments are just wonderful. The rooms are big, spotless and very comfortable. Breakfast was lovely. A big thank you to Haitam who works at he pool bar and during breakfast. Haitam went out of his way to make us feel like family. He gave us loads of information about activities we could. Any questions I had about the language or culture he was more than happy to answer. Haitam always has friendly smile on his face. He made our trip extra special.

We come here regularly when in the area as it offers a central stay at reasonable prices.
Room quality varies and this time it was an older room but quiet as away from the noise of the main road. The room was adequate but does need updating. No card door opening, Only two easy access plugs and a nice bath in an old bathroom.
Breakfast as always has very limited meat options, but does have nice orange juice, and a useful pancake/omelette station.

It's very close to the train station, and there's a fantastic restaurant nearby.

Très bien, copieux, varié,

Was quite dubious around our stay but I don’t have any complaints.. the staff were friendly & helpful, Simone on reception was great! Our room was by the looks a newly decorated and exceptionally clean, very comfy bed & bedding… the dining room was a little worn however the food was good with lots on offer. We had omelettes and traditional Moroccan breakfast which are also freshly made. Pool area was again clean. It was a great base for exploring, also the area around has some great restaurants and cafes.
Get a taxi outside the hotel for 50 mad to the square for 2 people.. they charge per person, it would cost us 100 when there was 5 of us, although got it for 80 on occasion. There’s a shop beside on the left when leaving or if it’s closed to the right around the corner for water etc.

Great hotel, breakfast is good and staff friendly. The room was clean and comfortable.

We stayed at this hotel expecting a four-star standard based on how it is marketed online, including the images of the rooms. Unfortunately, the reality was very different.

The hotel is extremely run down and poorly maintained. The room we were initially given was in a very bad state, and after raising concerns we were moved to another room, which was just as poor. This was clearly not an isolated issue. The condition of the rooms and the general state of repair fell well below what would reasonably be expected.

In addition, there was ongoing building work across multiple floors during our stay, causing constant noise and disruption. This was not mentioned at the time of booking and had a significant impact on our experience.

This was not simply a cleanliness issue — the hotel as a whole feels neglected and in need of serious refurbishment. The accommodation does not reflect the images or standard used to promote it.

We raised concerns during our stay, but nothing meaningful was done to resolve them. I would not recommend this hotel and would advise others to be very cautious, as what is advertised does not match the reality on arrival.

We had 3 nights in the Diwane Hotel. We had to upgrade our rooms as the original rooms werent anything like a 4 star room. It cost us an extra 60 euros.
Our upgraded rooms were on the 5th floor, views of the city and had a balcony. The bed was massive and comfortable, the bathroom was large and clean.
The breakfast was good and the staff were excellent.
The location is pretty central and plenty of restaurants and shops around.
What was disappointing was the fact the hotel decided not to serve alcohol. This just meant we went out to rooftop bars or drank in our room. This also was not publicised when we booked.
It was a minor point but didnt spoil our stay.
Overall a decent hotel and stayed in far worse in Europe.

The dinning area needs a bit of work

ligging
personeel
ontbijt
extra services zoals transport en excursies

Aamiainen oli todella runsas, monipuolinen. Kokki paistoi mieleisiämme munakkaita ja pannukakkuja. Monenlaisia kahvivaihtoehtoja. Aamiaishuoneessa oli tilaa, kun menimme ennen klo 9, sen jälkeen oli ruuhkaa, kun kerran sinne satuimme menemään myöhemmin. Salissa liikkui kolme kissaa ja kun en kerran huolehtinut tuolistani, kissa nousi tuolin kautta pöydälle ja vei minulta leivän ja juustoviipaleen. Henkilökuntaa oli runsaasti ja pyödät siivottiin nopeasti.
Dewine Span hoidot olivat huippuhyvät! Ikinä en ole saanut niin hyvää hierontaa. Kiitos kaikille naisille, jotka siellä olivat töissä.