Hotel Caserio

Hotels
8.7 (1797 reviews)
Avenida Italia, 8 , Playa del Ingles , es

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Children allowed

Facilities

Nightclub
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly and polite staff
Good location
Nice amenities
Cons:
Cleanliness issues
Food quality needs improvement

Categories

Cleanliness
7.95
Several reviews mentioned issues with bathroom cleanliness and maintenance.
Service
9.45
Most reviews highlight friendly and polite staff, although some issues with requests were noted.
Location
9.45
Excellent location with proximity to beaches mentioned in multiple reviews.
Room Quality
8.45
Rooms are generally good, but there were mentions of softness in beds and maintenance issues.
Amenities
8.95
Pools and in-house services are well-rated, but some management rules were seen as unnecessary.
Value for Money
8.45
Some complaints about additional charges at check-in, which may affect perceived value.
Food and Beverage
7.95
Mixed feelings on food quality and variety; mentioned as needing improvement.
Overall Experience
8.95
Despite minor flaws, the overall sentiment is very positive with recommendations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:44

Property Description

Beachfront Location and Stunning Views
Caserio is a charming hotel just steps from the beach in Playa del Ingles. Enjoy breathtaking views of Maspalomas Dunes and Playa del Ingles from our rooftop chill out area.

Modern Facilities and Convenient Amenities
Our hotel is fully equipped with modern amenities and offers easy access to public transport, local restaurants, and shops. Indulge in delicious meals at our restaurant with show-cooking.

Relaxation and Entertainment
Unwind in the hot tub or soak up the sun on our rooftop terrace with sun beds. For the more adventurous, we have a separate nudist sunbathing area. Explore the vibrant nightlife, water sports, and golf courses nearby.

Experience the perfect blend of relaxation and excitement at Caserio. Book your stay now!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NCE

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 6 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.7
Based on 1797 reviews
Cleanliness: 7.95
Service: 9.45
Location: 9.45
Room Quality: 8.45
Amenities: 8.95
Value for Money: 8.45
Food and Beverage: 7.95
Overall Experience: 8.95
K
Kristen • solo_traveller • us
7
Pros:

Good selection of food at meals. Common areas are nice.

Cons:

The rooms desperately need remodeling- there are stains on the walls and counters. The whole room looks run down. They want to charge you extra for everything- you have to pay extra to use the safe in the room.

2026-05-16 • via Nuitee
R
Romy • solo_traveller • gb
10
2026-05-16 • via Nuitee
S
Sheila • family_with_children • gb
5
Ok, but I would not return nor recommend
Pros:

Very good location, close to shop, to the beach, to bus station. Good variety for breakfast and we had dinner for one night which was good variety. Nice activities during the day at the pool.

Cons:

We have booked deluxe double room, the room that was given to us was twin at second floor. The smell from the restaurant of food was very strong couldn’t stay on the balcony or to have the door open which was very unpleasant. The bathroom door was broken we could not close it. We requested our room to be changed but the reception was not helpful, they said there are no other rooms available and keep asking to come next day. In the end we did not go to ask every day and kept the room. We have been asked for 150 Eur deposit, however there was nothing in the room, fridge empty, there was kettle, but no tea or coffee, no iron, no iron table which we always had for 4 stars hotel. I would not return or recommend this hotel.

2026-05-13 • via Nuitee
J
Jelena • couple • lv
10
Pros:

Все. Абсолютно все.

2026-05-13 • via Nuitee
P
Peter • solo_traveller • gb
9
Good value in clean modern hotel
Pros:

Smart hotel - loved the staff / food/ and pool areas .

Cons:

No negatives.

2026-05-12 • via Nuitee
K
Kocak (Alumni) • couple • tr
9
Comfortable, definitely worth the money and generally a satisfying hotel
Pros:

Location was very convenient. We were able to easily arrange our airport transfers. The staff were quite friendly. The half-board option overall made us very satisfied. Not having to worry about what to eat made our holiday much more relaxing throughtout our stay.

Cons:

The internet connection was poor. It did not work properly in some areas. We had difficulties while watching something or listening to music. Although most of the kitchen staff were very good, some of cooking staff were not as strong. My partner had to wait longer than necessary and unhappy. If every staff member were like Salem, he would have been satisfied.

2026-05-11 • via Nuitee
M
Manfred • solo_traveller • at
8
Pros:

Sauberes hotel
Tolle Pool Anlage
Gute Lage

Cons:

Missrables essen!!!!!
Muffifiges Personal

2026-05-10 • via Nuitee
J
Jone • extended_group • es
9
Una buena elección para relajarte en Gran Canaria
Pros:

Las instalaciones estaban increíbles, todo muy limpio y el personal muy atento

Cons:

La cama supletoria en la habitación de tres no es lo suficientemente cómoda

2026-05-07 • via Nuitee
T
Tony • solo_traveller • ie
10
Pros:

Uno de los mejores hoteles en los que me he alojado. Desde nuestra llegada, la atención fue excelente; en recepción, Kevin nos recibió con gran amabilidad y profesionalidad.

Las habitaciones son muy cómodas y están perfectamente equipadas, lo que hizo nuestra estancia aún más agradable. Queremos destacar también el trabajo del equipo de animación: Javier y Valentina lograron que cada día fuera divertido y especial (¡incluso me animaron a cantar!).

El personal del restaurante y del bar merece una mención especial: Erick, Richard, Epi, Salem, Javier, Joselin y Alexis, junto con la señora que cada mañana preparaba tortillas, hicieron que cada comida fuera una experiencia muy agradable. La variedad gastronómica era excelente, con opciones diferentes cada noche para todos los gustos.

En la piscina, Dani siempre estuvo atento a todo, y Kiara ofrece unos masajes increíbles.

Sin duda, es un hotel totalmente recomendable. Volveremos con mucho gusto.

Cons:

All was great

2026-05-06 • via Nuitee
E
Enzo • solo_traveller • it
9
Ottimo
Pros:

Simpatia gentilezza e professionalità

Cons:

Nulla

2026-05-04 • via Nuitee
A
arekstrus • couple • pl
9
Super pobyt bardzo fajna okolica.
Pros:

super basen podgrzewany. czystość. posiłki super.

Cons:

wolne windy

2026-05-04 • via Nuitee
S
Sidi Ahmed • couple • es
5
Regular
Pros:

Ubicación del hotel era de maravilla, vistas desde el balcón eran espectaculares.

Cons:

Tamaño de la habitación, artículos básicos de baño, ni agua de cortesía por la habitación .
Pago de 150 euros de depósito en el check in, aunque no hay nada en la habitación que pueda tener valor de este depósito.

2026-05-04 • via Nuitee
J
José Javier • solo_traveller • es
9
Cons:

En el restaurante, las mesas están muy pegadas, estás cenando tranquilamente con tu pareja y de repente te sientan al lado a dos desconocidos a menos de 5 cm....

2026-05-03 • via Nuitee
M
Monika • couple • at
9
Pros:

Sehr schönes Hotel in guter Lage; fußläufig zum Playa del Ingles; schöner Pool

2026-05-02 • via Nuitee
E
Esperanza • extended_group • es
9
Pros:

Todo. Las habitaciones necesitan una actualización..

2026-05-02 • via Nuitee
B
Beatrice • solo_traveller • it
8
2026-05-02 • via Nuitee
R
Razvan • couple • ro
10
2026-05-01 • via Nuitee
J
Jan • couple • si
8
My stay was really well, the staff was incredible the view was amazing, even tho i feel that rooms could have been clean
2026-04-30 • via Nuitee
A
Alessio • solo_traveller • it
8
Pros:

Ci è piacuto la posizione la camera, la reception, la colazione meno la cena i camerieri sempre gentili e disponibili

Cons:

Le targhette sulle pietanze non erano chiare per chi avesse allergie, al reparto cottura non erano tutti disponibili poi non era molto variabile. Pagare l'acqua e l'aria condizionata sempre accesa e se chiedevi se possibile abbassare non erano molto disponibili

2026-04-29 • via Nuitee
R
Rosita • couple • it
7
2026-04-29 • via Nuitee