Mantra Trilogy

Hotels
•
Mantra
7.7 (2206 reviews)
101-105 The Esplanade , Cairns , au

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Value for money concerns

Categories

Cleanliness
7.16
Some mentions of musty smells, rust and water damage, indicating some cleanliness issues.
Service
8.13
Generally friendly staff, although some negative experiences were reported.
Location
9.17
Multiple reviews highlighted the excellent location with easy access to amenities.
Room Quality
7.12
Some rooms were described as small and outdated despite being clean.
Amenities
7.65
Some necessary amenities were missing, and some rooms had issues like a non-working bathtub plug.
Value for Money
6.61
Several reviews felt the hotel did not meet expectations for the price paid.
Food and Beverage
7.66
No mentions of food and beverage options; assumed standard quality for this hotel tier.
Overall Experience
8.13
Most reviewers had a pleasant experience overall despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:26

Property Description

Prime Location on Cairns Esplanade
Situated in the heart of the city centre, Mantra Trilogy offers spacious accommodations with private balconies showcasing stunning views of the pool, mountains, or ocean.

Modern Amenities and Facilities
The air-conditioned open-plan rooms feature cable TV, en suite bathrooms, and some even boast fully-equipped kitchens and laundry facilities for added convenience.

Leisure and Convenience at Your Fingertips
Guests can enjoy the lagoon-style swimming pool with mesmerizing ocean views, access the fitness centre, and relax in the outdoor swimming pool. Additionally, barbecue facilities and a tour desk are available for a seamless stay.

Book your stay at Mantra Trilogy now for a memorable experience in Cairns!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note that your payments will be processed by the Mantra Group/SAMARAD; this will appear on your bank statement as Peppers/Mantra/BFree Surfers Paradise. Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in. Please note that rooms are serviced once a week. Please note that this property requires a refundable AUD 200 credit card deposit for hotel room and 1 bedroom apartments, AUD 300 for two-bedroom apartments, and AUD 500 for three-bedroom apartments upon check-in to cover any additional expense charges. When booking for 3 or more rooms, different policies and procedures apply. For more information, please contact the property using the contact details found on the booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.7
Based on 2206 reviews
Cleanliness: 7.16
Service: 8.13
Location: 9.17
Room Quality: 7.12
Amenities: 7.65
Value for Money: 6.61
Food and Beverage: 7.66
Overall Experience: 8.13
R
runners2025 • Couples
10
Amazing staff
Pros:

Mantra Trilogy is a great place to stay with excellent views and amenities. Very clean and tidy. A perfect central location with fantastic, friendly and helpful staff. Santiago is by far the best customer service representative i have ever encounted and he went above and beyond to ensure we had one of the most memorable stays. Will definetly be staying again soon. Thank you Santi for everything 😃

2026-07-10 • via Tripadvisor
B
Bea • couple • au
7
A good option, but there are probably better more up to date choices for similar prices in equally good locations. We tr
Pros:

You cannot beat the location for staying in Cairns. A better pool than similarly priced hotels.

Cons:

It’s very tired. For the same money the Crystalbrook hotels are more modern/up to date. And just across the street.

2026-07-10 • via Nuitee
G
Gary • couple • nz
4
2026-07-07 • via Nuitee
P
piskeyl • Family
8
Definitely book here again
Pros:

Staying here 3 nights . First 2 have been great
Room clean
Very close to the esplanade
Nice big pool
Walking distance to everything
Friendly staff

2026-07-06 • via Tripadvisor
T
Tracey • couple • au
4
It was ok
Pros:

Location

Cons:

The property was very tired. Walls had marks, headboard looked dirty, tiles were stained & bathroom vanity had chips. Just not what I was expecting

2026-07-06 • via Nuitee
S
Sarah • family_with_children • au
7
Cairns good for 3 days
Pros:

Good location, 2 bed apartment had good amount of space

Cons:

Reception never answered the phone. When requested to separate the double bed into two singles, they said yes and never came. We had booked 2 singles

2026-07-05 • via Nuitee
G
Georgi • family_with_children • au
8
Fantastic location and comfortable rooms with a great view.
Pros:

Our 2bdr apartment was spacious and had great views - we were on the 8th floor and had no noise from below. There was plenty of cutlery/crockery in the kitchen, a microwave, oven etc - though we only ate in once. Shampoo, conditioner, etc provided but no other extras. Location was fantastic! Close to 2 supermarkets, night market, esplanade and lagoon, loads of restaurants, and the Aquarium was just around the corner. It was only a 25 min drive to Smithfield for the skyrail to Kuranda.

Cons:

Maintenance needs to give all the drawers a tighten. Our bathroom sink was cracked. The kitchen was great but would be good to have a small catering pack of cooking oil, s&p etc - you don't really want to have to buy these on holiday. This could be available to purchase at reception.

2026-07-05 • via Nuitee
B
Bradley • solo_traveller • au
10
2026-07-05 • via Nuitee
M
mariaaA7246DO • Couples
10
Citra and Team were Amazing
Pros:

Exceptional hospitality! Ingrid, Pim and especially Citra made us feel genuinely welcome. Citra went above and beyond with local advice, tour bookings and thoughtful touches. We felt truly cared for. Highly recommended! We will definitely come back.

2026-07-02 • via Tripadvisor
L
Lori • extended_group • au
7
2026-07-02 • via Nuitee
R
Russell • couple • nz
7
Good for a couple of nights in a good location
Pros:

Great location and friendly knowledgeable staff

Cons:

Rooms could do with a bit of maintenance and a refresh. Aged and tired

2026-07-02 • via Nuitee
S
Sonya • solo_traveller • au
10
Perfect for work or holiday, central to everything I needed.
Pros:

Spacious room with a view over the ferris wheel and lagoon pool, well equipped gym and easy access to the esplanade walk plus restaurants. Staff are always friendly and helpful. Have stayed at Mantra Trilogy many times and will continue to do so.

2026-07-01 • via Nuitee
L
Leeandra • couple • au
10
2026-07-01 • via Nuitee
A
Alison • couple • au
1
Waste of time and money
Pros:

Absolutely nothing

Cons:

Room was smelling like mould. Took my sandals off and floor was damp. Have a dehumidifier in the room to try and help the damp floor. Absolutely putrid

2026-06-30 • via Nuitee
K
Kathy • couple • au
6
This is not an 'easy' to arrive and settle in choice of accommodation for an overnight stay
Pros:

Friendly and helpful staff

Cons:

Accessing the room with bags required two trips from car to the tower - as there were no car parks available.
The room was 'dank' smelling - not surprising given the extended rain following the wet season.
The bath towels were old and harsh, so old there was a hole in the towel!

2026-06-30 • via Nuitee
T
Trishula • family_with_children • au
3
Pros:

The location was great, with plenty of restaurants, cafés and tourist attractions all within easy walking distance. It made getting around Cairns really easy.

Cons:

The apartment had an unpleasant odour upon arrival. While I appreciate the hotel's efforts to be environmentally conscious by only servicing rooms on request, I would still expect housekeeping to be provided automatically at least every three days in a hotel of this standard.

The bathroom exhaust fans were not working, and there was visible mould on both the ceiling and walls. The furniture, including the couch, was worn and in poor condition, and the floors felt sticky, giving the apartment an overall unclean feel.

We also requested a late checkout as we had a later flight and were travelling with our toddler. While I completely understand that late checkouts cannot always be accommodated during busy periods, the response we received was abrupt: we were simply told, "No, we're too busy." A more courteous and empathetic response would have been appreciated. There was no attempt to understand our circumstances, explore any alternatives, or offer a compromise. As a result, we were left to spend several hours wandering around Cairns with our toddler before it was time to head to the airport.

Overall, we were very disappointed with our stay. We chose Mantra expecting a higher standard of cleanliness, maintenance, and customer service, particularly as we were travelling with a young child. Cleanliness and hygiene are a top priority for our family, and unfortunately the apartment did not meet our expectations. Combined with the poor condition of the room and the disappointing customer service, this was not the experience we expected from the Mantra brand.

2026-06-29 • via Nuitee
W
willaim • family_with_children • gb
10
Great
Pros:

Pool

2026-06-29 • via Nuitee
T
Taylor • couple • au
6
It was fine, but a little exxy for the outdated room.
Pros:

Great location and friendly staff

Cons:

The room was VERY basic and had no doona

2026-06-27 • via Nuitee
J
JUNNEL • family_with_children • au
6
fair
Pros:

The view

Cons:

Room was not ready at the time of checked in. Was asked to wait for almost an hour until they decided to change to another room not the one i booked and paid.

2026-06-26 • via Nuitee
N
Natalie • couple • au
9
Pros:

Spectacular position and views from this very spacious 1 bedroom apartment. Very comfortable bed, and unit was decked out with everything we could possibly need.

2026-06-25 • via Nuitee