The Holiday Chalet

Hotels
•
Independent
6.8 (346 reviews)
1820 E. Colfax, Denver, Colorado, 80218 , Denver , US
1-303-4378245

listing image 1
Show all photos
Pets allowed

Facilities

Express check-out
Free WiFi
Garden
Express check-in/check-out
Street parking
Wheelchair accessible
Picnic area
Express check-out
Smoke-free property
Express check-in

Review Highlights

Pros:
Cozy and quaint atmosphere
Close to great dining options
Cons:
Cleanliness issues
Unsafe surroundings

Categories

Cleanliness
4.19
Concerns were raised about the cleanliness of the unit, including hair on the bed sheets and the unit not being properly prepared for guests.
Service
7.66
There were delays with access codes and lack of staff on-site to help. Responses to check-in requests were prompt.
Location
6.7
While conveniently located, the area felt unsafe due to the presence of homeless individuals and surrounding noise.
Room Quality
7.15
The room was described as a nice size but showed signs of wear and issues like the shower handle falling off.
Amenities
8.18
Some vintage decor and furnishings were appreciated, though there were concerns regarding parking and area conditions.
Value for Money
7.14
Some guests felt that the value did not match the expectations set by the listing.
Food and Beverage
7.69
Proximity to good dining options was mentioned, but specific food services of the hotel were not addressed.
Overall Experience
5.66
There were multiple disappointments that overshadowed pleasant aspects like decor and proximity to dining.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:35

Property Description

Amenities and Features
Enjoy stunning garden views and take advantage of complimentary wireless internet access
Relax in the picnic area and make memories with loved ones

Sophisticated Accommodations
Stay in one of the 6 air-conditioned rooms with Smart televisions
Connect with complimentary Wi-Fi and enjoy cable programming on the Smart TV

Convenient Location
Close proximity to popular attractions like Cheesman Park and Denver Botanic Gardens
Explore the vibrant city with ease, surrounded by cultural and entertainment venues

Take in the views from a garden and make use of amenities such as complimentary wireless internet access and a picnic area. Near Denver Botanic Gardens. Book now to experience Denver's charm at The Holiday Chalet.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Alcohol is not served at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: DEN

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Food & Beverage

    No alcohol served onsite

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

6.8
Based on 346 reviews
Cleanliness: 4.19
Service: 7.66
Location: 6.7
Room Quality: 7.15
Amenities: 8.18
Value for Money: 7.14
Food and Beverage: 7.69
Overall Experience: 5.66
D
Denise • extended_group • us
6
Great stay for 1 night.
Pros:

Beautiful place, I love the vintage look.

Cons:

The floor was not swept or clean, including the sitting area. The tub was not clean. There was trash and nail clippings on the floor and a dirty q-tip in the bathroom. Beautiful place but not as clean.

2026-02-12 • via Nuitee
O
Omar • solo_traveller • us
9
Great value for the stay.
Pros:

Property was a beautiful old creaky hotel with a lot of character. Close to a lot of attractions in Denver and the neighborhood is quaint.

2026-02-12 • via Nuitee
D
Darren A Maynes • couple • us
10
2026-01-25 • via Nuitee
D
Darren A Maynes • solo_traveller • us
10
2026-01-25 • via Nuitee
P
Patrick • couple • us
7
2026-01-22 • via Nuitee
L
Leslie • extended_group • us
5
Nice old decor inside. Bad vibes outside.
Pros:

The building smelled quite musty in places but overall I liked the interior.

Cons:

I did not realize this building is on street with a lot of homeless people. I felt very uncomfortable going in and out of the building. I could hear people yelling outside throughout the night. I chose to end my stay a day early because of these things.

2026-01-20 • via Nuitee
N
Nicole • family_with_children • us
1
Never stayed would not recommend still trying a month later to receive a refund
Pros:

The room was dirty there was no one working on site we had to park a block away in a parking lot not meant for the hotel. There were homeless people doing drugs on the porch when you walk in I was harassed and chased by a homeless guy. It's super dangerous and they don't answer the phone. I had to pay for a different hotel to make sure that my family and I were safe I was told I'd get a refund and still have yet to receive one It's already been a month

Cons:

Everything about my experience sucked and I'm out $151 because no one answers the phone or will call me back I was lied to and still in the process of trying to receive a refund but have yet to do so I have spent hours on the phone trying to get this solved with booking.com and have been hung up on left on hold for hours and lied to. I give my experience a big fat 0

2026-01-19 • via Nuitee
S
Sabrina • extended_group • us
1
Terrible
Pros:

Booked my room months in advance. Arrived and the whole front entrance is blocked off due to construction. Homeless sitting and laying on the stairs entrance into the hotel, had to ask multiple times excuse me before anyone moved. Showed up to a dirty room that was stayed in. Called to get room taken care of and was transfered to top floor with temp of 100° up there. By the hour in I called the main number to get a refund and booked a different place because I did not feel safe. I have called now multiple times to get my refund to be told it was submitted but still a week later no refund. Please please don't stay here!

Cons:

Please just give me my money back!

2026-01-19 • via Nuitee
R
Ryan • solo_traveller • us
2
Really bad location - someone was overdosing outside when I arrived. Not worth staying here.
2026-01-19 • via Nuitee
B
Brandi • couple • us
10
2026-01-16 • via Nuitee
C
Carl • couple • us
9
Our stay was cozy and quaint and exactly what we were wanting for our honeymoon.
Pros:

The location was close to some great places to eat and an amazing sports bar the DNVR! And the maintenance guy recommended a fantastic pizza place.

Cons:

Nothing everything was great.

2026-01-02 • via Nuitee
K
Kathleen • couple • us
10
2025-12-26 • via Nuitee
T
Tammy • couple • us
5
All in all, we had a good stay, nice size room, but I would mention the construction and that this is a distressed zone.
Pros:

We have stayed here before. convenient location for our plans. I like that they got back to us promptly with requesting an early check-in and a late checkout.

Cons:

The property has seen better days and could use some refreshing, parts of the shower handle kept falling off in the bathroom. We have been here before, so we know Colfax is super busy and loud, but Cofax is being worked on and there was a jackhammer right in front of our room. They perhaps could mention that. I know that’s something that they can’t control, but it was really disturbing.

2025-12-12 • via Nuitee
K
Kanish Hemant • extended_group • us
1
The stay was extremely disappointing, unsafe, and far from what was promised in the listing.
Pros:

Unfortunately, there was nothing I could genuinely appreciate about the stay. The property did not match the listing description or photos. Basic expectations of safety and cleanliness were not met. We were unable to access the unit properly, which overshadowed everything else. Overall, there were no aspects of the experience that I could describe as positive.

Cons:

There were multiple issues that made the stay extremely disappointing. The surrounding area felt unsafe, with activity that was not disclosed in the listing. Access codes did not work for either the main entrance or the unit door.
We had to wait outside with no ability to enter the property. The master bedroom was not clean, and there was hair on the bed sheets. The unit did not appear properly prepared for guests. There was no staff available on-site to help despite waiting 45 minutes. Phone numbers provided for assistance went unanswered. We felt unsafe both upon arrival and when leaving due to people gathered outside. Overall, the conditions were unacceptable and nothing matched what was promised.

2025-11-25 • via Nuitee
L
Lee • couple • us
9
We will give the property a return visit.
Pros:

Beautifully decorated with Victorian period furnishings.

Cons:

The road construction of Colfax made parking any where near the Chalet impossible. That is not a problem within the control of the property.

2025-11-24 • via Nuitee
G
Greg • family_with_children • us
6
2025-11-11 • via Nuitee
A
Alec • solo_traveller • us
6
Pros:

It was an ok place to stay for a couple nights.

Cons:

There was supposed to be quiet hours but that wasn’t always adhered to. Hard to find parking.

2025-10-29 • via Nuitee
C
Courtney Raber • extended_group • us
7
Pros:

I really loved all of the vintage antiques and pictures throughout the hotel. I really love Victorian homes and it made me feel like I was at grandma's house lol.

Cons:

The only thing that I did not like was that the hotel is on Colfax Ave. My friend and I were approached 2 separate times by a homeless person.

2025-10-28 • via Nuitee
J
Jill • extended_group • us
3
This is the last time I will use Booking.com
Pros:

We arrived and the doors were locked. The place does not have any staff located here. The streets are full of homeless people on fentanyl. It is a dangerous area to walk around. I called a number and had to leave a message. We finally got a code for the door through Booking.com. I would never have known to check that but we were desperate.
My bed did not have a top sheet on it. The room is ok but not very clean and no amenities. There is screaming outside every night. It is a terrible part of town. Then we got locked out. In the middle of our stay the door would not open. The manager made a “mistake” and locked us out. We had to get the new code. We still had 4 more days! It was terrible because it is a serious situation on the street.

Cons:

There are literally 10-15 homeless people laying there outside of the front door. They are on drugs or have psychological issues and it is not safe. We will never stay here again, and never use booking.com again for not helping us. The logo is totally misleading. It is not true.

2025-10-23 • via Nuitee
D
David • couple • us
5
2025-10-21 • via Nuitee