Sholeo Lodges Los Gigantes

Hotels
9 (3156 reviews)
Avenida Gaviota, 3 , Puerto de Santiago , es

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Terrace
Pets allowed
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great amenities such as a heated pool
Cons:
Food quality was disappointing
Cleanliness issues reported

Categories

Cleanliness
8.39
Several reviews mentioned cleanliness issues, such as rooms not being cleaned properly.
Service
9.86
Staff were described as friendly and helpful across multiple reviews.
Location
9.4
Location is generally good, though some reviews indicated it was far from the airport.
Room Quality
8.85
Rooms were noted as modern and clean but had some cleanliness issues.
Amenities
9.88
Great amenities like a heated pool and good entertainment options.
Value for Money
8.34
Some reviews suggest that the food quality did not match the pricing.
Food and Beverage
7.39
Multiple comments about poor quality and limited options of food.
Overall Experience
9.86
Overall stay was enjoyable with high praise for the staff and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:15

Property Description

ORIGINAL HUB:
Embrace a unique experience at our ORIGINAL HUB, the bustling heart of our hotel where all the action takes place.

FEELGOOD GARDEN:
Unwind at our FEELGOOD GARDEN, the ultimate spot for enjoying refreshing drinks in a vibrant outdoor setting, perfect for socializing.

Premium Amenities:
Indulge in our premium amenities including a gym, swimming pool, massage rooms, and a versatile co-working area with multipurpose rooms.

Ready to experience the best of Playa de la Arena? Book your stay at Sholeo Lodges Los Gigantes now for an unforgettable getaway!

Important information:

Please note that if you choose a rate that request a payment in advanced, you will receive a message from us per this platform with detailed payment instructions and a secured payment link.

When booking 4 rooms or more, different policies and additional supplements may apply.

This property does not accommodate stag or hen parties or similar parties.

This establishment offers co-working space.

When traveling with pets, please note that an extra charge of EUR 20 per pet, per night, applies. Maximum 1 pet per room with a maximum of 15 kg. It is mandatory to show your pet’s health card upon arrival. All requests for traveling with pets are subject to availability and prior confirmation by the hotel.

The cleaning service is provided once every three days and linens are changed once a week.

Please note that the check-in process consists of a self-service kiosks, nevertheless there always staff available to assist you.

The restaurant service is self-service. Half board consists of breakfast and à la carte dinner, choosing between a starter, a main course and dessert (drinks not included).

Please note that bookings on a half-board basis for the nights of December 25th and 31st will include the standard service, without gala dinners or special menus.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
When booking half board, note that drinks are not included.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFS

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

9
Based on 3156 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.85
Amenities: 9.88
Value for Money: 8.34
Food and Beverage: 7.39
Overall Experience: 9.86
V
valérie couple fr
8
Pros:

L'établissement est très propre.
Le ménage est en supplément.
Petit déjeuner correct
Le personnel est agréable et très serviable

Cons:

Parking dans la rue, on a trouvé à se garer facilement mais au mois de mars, ce doit être plus difficile en saison

2026-03-14 via Nuitee
E
Elena family_with_children ee
9
2026-03-14 via Nuitee
M
Marianna Ba solo_traveller sk
1
2026-03-14 via Nuitee
R
René couple it
10
Albergo di nuova costruzione, efficiente e pratico. Dispone di una piscina riscaldata e palestra. Wi-Fi ottimo. Check in
Pros:

Stanza vista mare, palestra, colazione

Cons:

Letto troppo duro

2026-03-14 via Nuitee
V
Viktoriia couple ie
9
2026-03-14 via Nuitee
T
Traute family_with_children de
7
2026-03-13 via Nuitee
R
Robert couple ie
8
Worth every penny
Pros:

Excellent relaxing spot, fantastic music and very easy going

Cons:

Cash only deposit on towels is a bit silly

2026-03-13 via Nuitee
C
CHRISTOPHE family_with_children fr
8
Pros:

L'accueil et le confort de l'hôtel notamment la literie 🙂

2026-03-12 via Nuitee
J
Judith couple be
9
Pros:

La vue de la piscine avec la mer en fond était juste magique. Les abords de la piscine étaient nettoyés tous les matins.
Il y faisait super calme. Les transats et fatboy hyper confortables. De la musique non-stop pour accompagner les journées, vraiment agréable!
Les repas étaient vraiment bons, petit-déjeuner varié et souper goûteux.
Bémol pour la literie, mais ayant des problèmes de dos, je ne suis pas bon juge.
Le personnel vraiment super chaleureux et avenant. Note négative pour celui qui nous harcelait tous les matins avec sa fiche des excursion en mer.... tu ne comprends pas quoi dans le "no, gracias"? :D un peu beaucoup trop insistant le mec, mais bon, aujourd'hui on en ri...
Donc au final, je recommande à 100% cet hôtel.
Idéalement situé pour visiter Los Gigantes et pas très loin des plages du Sud et de l'aéroport TFS.
Très bon choix.

2026-03-12 via Nuitee
L
Lipi family_with_children hu
10
2026-03-12 via Nuitee
A
Akvilina family_with_children gb
10
2026-03-12 via Nuitee
M
Marco family_with_children at
8
Pros:

Pool war sehr schön, Aussicht atemberaubend, das Personal war sehr freundlich

Cons:

Essen war gut aber es wurde immer das selbe angeboten

2026-03-11 via Nuitee
A
Alba Chiara family_with_children it
7
Pros:

Posizione, piscina

Cons:

Stanze non pulite e poco insonorizzate e poco confortevoli, letto scomodo

2026-03-11 via Nuitee
N
Nico couple de
9
Hervorragend
Pros:

Super Personal, alle Nachfragen oder Wünsche wurden erfüllt.
Ruhige entspannte Lage mit einem Top Ausblick.

2026-03-11 via Nuitee
A
Arianna couple it
5
Pros:

Lo staff alla reception molto gentile

Cons:

Camera sporca, sono arrivata ho trovato il wc sporco e con dei peli, sicuramente non era stato pulito dopo il pernottamento dall’ultimo cliente.
Le lenzuola erano macchiate.
La doccia piena di calcare, non curata.
Non pulito neanche sotto il lavello e sotto il letto, con polvere e peli.
In generale pulizia da rivedere assolutamente.

2026-03-10 via Nuitee
M
Margreet couple nl
8
Goed hotel nabij het strand en restaurantjes.
Pros:

- De douche was heerlijk. Regendouche met een sterke straal en heerlijk warm. Grote badkamer.
- Mooi groot appartement met een groot terras met 2 ligstoelen. Dan moet je wel de 2-kamer appartementen nemen met zij zeezicht. Er waten ook kleine kamers op de begane grond maar dan had je weinig privacy.
- Fijn uitzicht vanaf het appartement
- Heerlijk warm zwembad met ligstoelen
- Prima ontbijt. Soms wat wachten bij de koffie en het brood. Goede koffie. Jus d’orange iets minder.
- In de nacht rustig.
- Op loopafstand van restaurants (Pepe is een aanrader) en supermarktjes. En ook een mooie wandeling naar Los Gigantes langs de zee.
- Heel aardig personeel !!!

Cons:

Overdag en ‘s avonds tot 10 uur was er steeds muziek aan. Soms behoorlijk hard en dat hoorde je goed op je balkon. Vonden wij absoluut niet fijn. We hebben er ook wat van gezegd en toen werd het wel minder, maar wij vonden dit helemaal niet prettig.
Verder zijn de bedden aan de harde kant. We hadden misschien een topper moeten vragen. Geen idee of ze die hadden.

2026-03-10 via Nuitee
T
Traian family_with_children ro
4
2026-03-10 via Nuitee
K
Kateřina couple cz
8
Pros:

Velmi příjemná moderní atmosféra hotelu. Dobré zázemí pro snídaně a ta pestrost!

Cons:

Pokoje jsou sice moderní, ale opotřebovanější. Koupelna působila spíše nečistě.

2026-03-09 via Nuitee
M
Mark extended_group gb
3
A peaceful location and great views, but basic rooms and poor breakfast spoiled it.
Pros:

The good
The sea views are excellent, and you can see La Gomera in the distance. The gym has enough equipment for a full workout and was quiet early in the morning. Reception is open 24 hours, which is convenient, and staff can call taxis for you. The cocktails are good and there is a happy hour every couple of days. On Fridays a DJ plays house music by the pool for a couple of hours, which creates a nice relaxed atmosphere. There are also plenty of places around the hotel to relax, with hammocks and sunbeds.

Cons:

The bad
Many things require payment. There is a pool table in the lobby that costs €2 per game, and the foosball table also requires payment. There is table tennis outside but no ball or paddles provided. Even pool towels require a €10 deposit.
There is nothing available to watch on the TV unless you use your own streaming account. I had to use my own Netflix subscription.
Coffee is not available until 7:30am, so early risers have to use a vending machine, which makes very poor coffee. There is also no kettle in the room, so you cannot make tea or coffee yourself.
The gym does not open until 7am, which is inconvenient for early risers. As it uses a keycode system, it could easily be open 24 hours.
Inflatables are not allowed in the pool, which seems unnecessary and removes a simple way to relax.
Some staff were also unfriendly. I asked the night receptionist about hiring the scooter displayed in the lobby (with a large “hire me” sign). She bluntly told me to come back in the morning. I explained I only wanted some information, but she remained abrupt and clearly annoyed.
The ugly
The rooms are not soundproof at all. You hear every footstep from the room above. The beds are extremely light and slide across the floor, making loud scraping noises that can be heard in other rooms. My first night I was woken up repeatedly until around 2am and only slept about three hours.
When I asked to change rooms, the staff were unsympathetic and said I would have to pay a €25 cleaning fee. One staff member even suggested I knock on the door of the room above if I was woken again. Eventually a more helpful staff member moved us to an upstairs room, which was much quieter.
The rooms themselves are extremely basic. There is very little furniture, not enough hangers, no desk with a mirror, and no sofa. The beds are uncomfortable and move around easily. The duvets are small and you only get one pillow per bed.
When I first entered the room it smelled strongly of cleaning chemicals and I

2026-03-09 via Nuitee
M
Manzura family_with_children ru
9
Все супер! Виды 😍
Pros:

Все чисто и виды из номера

2026-03-09 via Nuitee