Best Western Premier Suites Hotel & Spa Liverpool-Knowsley

Hotels
Compass Hospitality
7.7 (1223 reviews)
Ribblers Lane, Prescot , Knowsley , gb

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Breakfast buffet (good variety, fresh fruit, vegetarian options)
Comfortable, large beds
Spacious rooms
Friendly and helpful staff
Pool available
Good location and plenty of parking
Generally quiet
Cons:
Dated decor and visible maintenance needs
Room cleanliness issues (cigarette smell, leftover gum)
Faulty in-room facilities (AC, shower, TV, lights, windows)
Noise from road due to single glazing for some rooms
Occasional poor reception/booking handling (one serious complaint)
Value for money concerns

Categories

Cleanliness
6
Several guests reported grubby rooms, a cigarette smell in one room and even chewing gum left on a bed frame; cleanliness is inconsistent.
Service
9.3
Staff are frequently described as friendly and helpful (named praise for 'Dave' and good front-of-house), though there is one serious complaint about reception behaviour and handling of a booking issue.
Location
8.9
Described as a convenient location to explore Merseyside, plenty of parking and generally quiet — overall a strong location for guests.
Room Quality
6.2
Rooms are spacious and beds comfortable, but many reports of dated decor, small bathrooms, creaky or pull-out beds and maintenance problems (broken window, faulty TV/AC/lighting, shower issues).
Amenities
7.8
Pool and suites are appreciated and breakfasts are comprehensive; some amenities had faults (AC inconsistent, beer taps not working, restaurant staff busy/unprepared).
Value for Money
6.9
Several guests felt the price was not justified given the hotel's condition and service lapses; breakfast is good but not always seen as worth the charge.
Food and Beverage
8.6
Breakfast buffet is repeatedly praised (good variety, fresh fruit, vegetarian options available on request) and restaurant food described as lovely, despite occasional slow service or limited drink options.
Overall Experience
7.9
Many guests enjoyed comfortable beds, breakfast, pool and helpful staff, but a minority experienced significant problems (room condition, maintenance, reception issue) that negatively impacted their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 21:22

Property Description

Luxurious Suite-Only Accommodation
The Suites Hotel, located in Knowsley, offers exclusive suite-only accommodation just 8 miles from Liverpool city centre. Each suite features a spacious living area, a writing desk, and en-suite bathroom facilities.

Wellness Centre and Dining Options
Guests can indulge in the hotel's wellness centre, which includes a hot tub, sauna, and indoor swimming pool. The on-site restaurant serves a wholesome breakfast daily and offers British and international dishes for lunch and dinner.

Convenient Location for Exploring
Situated within driving distance of Liverpool and Manchester, The Suites Hotel provides easy access to nearby attractions. Book now to experience luxury and comfort during your stay.

Important information:

The Suites Hotel reserve the right at all times to ask for photographic identification upon check in.

Sometimes the property will charge a deposit.

Payment will be required on arrival by credit/debit card only. Cash payment is not possible and will not be accepted. An authorization of your credit/debit card will be taken on check in.

The Suites Hotel is a non-smoking Hotel. If there is evidence of smoking in non designated areas after your visit, the hotel will automatically charge your card GBP100 towards the cost of professionally cleaning your room and in some cases, service thereafter may be refused. This charge will be taken from the credit/debit card used to make your reservation. If on arrival you smell smoke in your room please notify reception immediately.

Please note that Spa treatments need to be booked in advance to avoid disappointment.

All double bedded suites have a zip and link mattress.

Please note, for bookings of 4 rooms or more, and for bookings of 7 room nights or more, different policies and conditions may apply.

Please note the following Group and long stay Policies:
- Guests booking 5-9 rooms and guests booking 28 nights or more will be charged a 10% deposit at the time of booking
- Guests booking 10 rooms or more will be charged a 20% deposit at the time of booking
This payment is non-refundable and non-transferable.

- The hotel required a deposit upon check-in by credit/debit card only, cash payment is not accepted.
- The hotel is a non-smoking hotel, if there is evidence of smoking, the hotel will auto-charge on your credit card GBP100 for the professional cleaning costs. If on arrival, you smell smoke in your room please notify reception immediately.
- Please note, Spa treatments need to be booked in advance to avoid disappointment.
- All double bedded have a zip and link mattress.

- Guests booking 5-9 rooms and guests booking 28 nights or more will be charged a 10% deposit at the time of booking

- Guests booking 10 rooms or more will be charged a 20% deposit at the time of booking

This payment is non-refundable and non-transferable.

Please note that the name on the credit card used for the booking should correspond to the guest staying at the property or guest may be asked to pay with alternative method.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Location

Guest Reviews

7.7
Based on 1223 reviews
Cleanliness: 6
Service: 9.3
Location: 8.9
Room Quality: 6.2
Amenities: 7.8
Value for Money: 6.9
Food and Beverage: 8.6
Overall Experience: 7.9
T
Thomas family_with_children gb
10
Perfect stay as usual
Pros:

The facilities are amazing and it’s perfect for us

Cons:

Facilities

2026-08-29 via Nuitee
S
Sanil solo_traveller gb
4
2026-08-27 via Nuitee
O
Okke solo_traveller dk
7
2026-08-27 via Nuitee
D
Daniel couple gb
8
2026-08-26 via Nuitee
C
Catherine solo_traveller gb
7
2026-08-24 via Nuitee
W
wayne solo_traveller gb
8
handy stay for my local work but alot of hassle with the onsite parking.
Pros:

staff are friendly and helpful
rooms are spacious and comfortable.
food is good.

Cons:

bedroom window was stuck open.
3rd party parking enforcement sent a £100 notice for 1 night even though I was there for 4 days and signed the patrons parking tablet in the reception for the 4 day stay.
3rd party parking enforcer from London (Parkmaven) also dropped my call twice to challenge the notice. I have had to leave it with the hotel to sort for me. PLEASE BE CAREFUL WITH THIS SITUATION.

2026-08-24 via Nuitee
M
Mary family_with_children gb
6
Decent value for money, looking slightly tired but staff as always helpful and friendly
Pros:

Staff friendly and helpful. Room as expected, comfortable bed, quiet room, no noisy neighbours

Cons:

Air con not working properly, seemed to be stuck at 26? As it was late we turned it off and opened the window. Bathroom ventilation not very good, left the room feeling humid as AC not working. Sink tap outflow needs attention as producing a sideways jet.

2026-08-23 via Nuitee
L
Lucy couple gb
8
Lovely hotel for the price
Pros:

Location was good
Breakfast was ok
Stsff so friendly
Spa fab

Cons:

Bed was so uncomfortable

2026-08-23 via Nuitee
E
Emma Stanley solo_traveller gb
3
A basic hotel but good value and nice staff
Pros:

The staff were brilliant - friendly and helpful. The bed was very comfortable.

Cons:

The Hotel was very tired and not very clean - the first room I was given the curtains were totally broken and hanging off the curtain rail with no blind or net curtain. I did complain and was moved into a much better room which had a blind and curtains. The decor throughout the hotel was very tired and dated.

2026-08-22 via Nuitee
L
Louise family_with_children gb
9
2026-08-22 via Nuitee
J
Judith family_with_children gb
7
Pros:

Room was very spacious and location of hotel was great for our trip to Aintree racecourse. Great swimming pool

Cons:

Room was a little "tired". Plug on iron broken on arrival, a wobbly handle on toilet flush and water in hand basin caused splashing on floor.Room was very hot and although air conditioned we still needed the window open during the night. There is a container facility next to the hotel and with thewindow open this was noisy throughout the night.

2026-08-22 via Nuitee
L
Leon couple gb
3
2026-08-20 via Nuitee
J
John solo_traveller gb
8
Pros:

Good value for money, nice staff.

Cons:

Location was a bit dingy

2026-08-20 via Nuitee
D
Darren couple gb
10
Pros:

Everything was excellent
Room was amazing
Staff were friendly

2026-08-17 via Nuitee
M
Mark couple gb
7
2026-08-17 via Nuitee
S
Suzie family_with_children gb
6
2026-08-15 via Nuitee
B
Bates solo_traveller gb
4
Pros:

Be aware
Any enjoyment and satisfaction I had with my stay was cancelled by parking fine I received 2 weeks later for using hotel car park. Regarless of the fact I stood at reception and in putted my data for my car in tablet provided. Take photo of screen to prove you did this.

2026-08-14 via Nuitee
M
Mohamed couple se
10
Pros:

The staff very friendly

Cons:

Not really clean , the bathroom ,the coffee set ( cups and spoons in the room and in the restaurant where not clean and they don't change them

2026-08-14 via Nuitee
T
Thomas family_with_children gb
10
2026-08-13 via Nuitee
T
Thomas family_with_children gb
10
2026-08-13 via Nuitee