Best Western Premier Suites Hotel & Spa Liverpool-Knowsley

Not the prettiest location, but could not fault the hotel , staff and comfort. .

W

This was my first bad experience here. Room was very warm and the fan provided didnt cool and had months of dirt on it.

Cups hadnt been cleaned from previuos occupier and wifi as well as televsion signal dropped

Other visits have been much better

very good price

Our second stay in the last month and we'll be back again. My daughter loves the swimming pool, and the bar and food are good too. Rooms are really big.

The blonde girl with glasses is excellent at her job.

Loads of free parking is great.

Good leisure facilities, friendly people and friendly staff

The hotel itself was beautiful we’d been put in a suite which was very spacious with all amenities available, the receptionist on check in was a bit rude I’d emailed about late check out & was told a 1pm check out had been added to our booking and to just pay at reception but she refused and said there wasn’t any availability so we had to check out at 11am that was the only negative in our experience. The night guard was lovely went to get us a bucket of ice when we came back & was very pleasant!! Also the young girl on check out this morning was very polite we would return :)

Brilliant could not fault the staff. I am a silly pensioner i booked 4 rooms instead of 2. The staff where great. Tbey have told me what to do. So my daughter in law is going to phone expedia

Good hotel but it looked like they used the cheapest DIY person to carry out repairs to the bathroom

Clean room , friendly staff, great night's sleep, free carpark.
What's not to like.

Excellent room

Great hotel, lovely staff

Spacious, comfy bed and a good shower. All boxes ticked for a short stay.

This is an older hotel on an industrial estate, ideal for business in the area. There is a spa and pool but I didn't use these. Check in was easy, quick, nice staff on front desk. Check out was the same. The location means the area is quiet at night. My room was huge, I have seen smaller apartments! The bed was massive and comfy. The bed linens, towels, etc. are all clean and felt new. The general decor and fittings were older and a bit dated. This didn't bother me, especially at the price. The bathroom didn't feel super clean but it was OK. My room smelled a bit of old tobacco smoke. There was an OK but limited selection of drinks at the bar, I ate dinner there and the main was nice, but wow the pudding was really amazing! Have the creme brulle! That was a real nice surprise. I slept well. Breakfast was nice, plenty of it, the usual cooked breakfast options and other bits. Book breakfast in advance and its much cheaper. I was generally very pleased with my stay, 100% would come again, especially for the size of room at this price. However my colleague had a less positive experience with his room.

Could be more flexible with evening meals after travelling a distance

Hotel was lovely, beds comfy and room nice, all very clean, spa, pool , everywhere. Front desk welcoming, staff was nice.
Dinner wasn't a great experience, wasn't allowed in the bistro/restaurant part only in the bar which feels like a bit of a waiting room. Food was average. No comments had to ask for salt and pepper brought over in little sachets.
In the room, tiny amount of tea/coffee/milk and only 2 cups and glasses with 3 people sharing. Just little things missed.
Not allowed to use pool after checkout, said for insurance, I have used the pool everywhere I have ever stayed after checkouts, usually get two hours.
Breakfast felt chaotic people waiting around for refills like milk , cereal, bacon ...many items, didn't seem to be enough staff.

Apart from the room starting to look a bit tatty in places everything was great. I'll definitely be back next time we visit family in Kirkby.

Hidden in a industrial estate but what a great place

Staff lovely, pool great, rooms definitely need updating, tiles missing in bathroom, our other room had smell coming from the old sink in the main room, wallpaper peeling from walls…. Just updates needed

Clean and tidy. Love tge facilities will be staying again