Holiday Inn Express Hotel & Suites White River Junction by IHG

Hotels
Holiday Inn Express
8.1 (457 reviews)
121 Ballardvale Drive , White River Junction , us

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Outdoor furniture
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Clean and spacious rooms
Good breakfast options
Cons:
Issues with cleanliness
Slow transportation options
Unexpected charges

Categories

Cleanliness
7.35
Multiple reviews indicated issues with cleanliness, particularly with the room not being vacuumed and lack of toilet paper replenishment.
Service
8.85
Excellent service praised in several reviews, including prompt assistance with a lost item and polite front desk staff.
Location
8.35
Location was frequently highlighted as a positive aspect in many reviews.
Room Quality
7.85
Generally good room quality, although there were comments about cleanliness.
Amenities
8.35
Amenities such as complimentary breakfast and fitness center were appreciated by guests.
Value for Money
7.85
Most guests felt they received reasonable value for their stay despite a few concerns about extra charges.
Food and Beverage
8.35
Breakfast received positive remarks with good variety and quality.
Overall Experience
7.85
Despite some issues, many guests reported positive overall stays with a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:11

Property Description

Convenient Location: Situated at the junction of Interstate 91 and 89, the Holiday Inn Express in White River Junction, Vermont offers easy access to local attractions.

Modern Amenities: Enjoy completely non-smoking guestrooms with free wireless internet, in-room coffeemakers for a fresh cup of coffee, an on-site fitness centre, and contemporary business facilities.

Nearby Attractions: Explore popular destinations like Dartmouth College, Quechee George State Park, Ottaquechee Valley Winery, Powerhouse Mall, and the Billings Farm and Museum, all just a short distance away.

Experience comfort and convenience at the Holiday Inn Express White River Junction. Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LEB

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 457 reviews
Cleanliness: 7.35
Service: 8.85
Location: 8.35
Room Quality: 7.85
Amenities: 8.35
Value for Money: 7.85
Food and Beverage: 8.35
Overall Experience: 7.85
B
Barbara solo_traveller us
6
Sufficient
Pros:

Food was good

Cons:

Room was very strange I guess because it was top floor. Didn't feel cozy, felt a bit cold.

2026-05-02 via Nuitee
N
Noa extended_group us
10
2026-04-30 via Nuitee
L
Loretta couple us
9
2026-04-20 via Nuitee
M
Misti family_with_children it
7
Definitely needs to be updated
Pros:

The front desk staff.

Cons:

Hotel is run down.

2026-04-14 via Nuitee
S
Sheila extended_group us
8
A great place to stay—spacious rooms, very clean, very helpful staff.
Pros:

Location. Good continental breakfast. Very helpful staff.

Cons:

No complaints.

2026-04-13 via Nuitee
K
Katie family_with_children us
8
Pros:

Spacious room. Clean.

2026-04-06 via Nuitee
Y
yanling extended_group us
8
2026-03-29 via Nuitee
Y
Yu family_with_children ca
9
Pros:

Breakfast

Cons:

Nope

2026-03-15 via Nuitee
R
Robin couple us
3
It was lame place for the cost.
Cons:

Heat was very high no way to cool it off. The room was 80 degrees. The refrigerator didn’t work.

2026-03-15 via Nuitee
D
Devid couple us
6
Our stay was good
Pros:

Breakfast was great

Cons:

Never said there was anything I didn’t like

2026-03-12 via Nuitee
S
Sylvie family_with_children ca
8
Pros:

Très confortable, bon déjeuner, personnel accueillant

Cons:

La cafetière n'était pas bien localisé mais c'est un detail, le prix mais faut mentionner aussi que tous les hôtels du coin étaient dispendieux!

2026-03-05 via Nuitee
C
CartersvilleJason Business Cartersville, Georgia
2
Terrible hotel. Do NOT stay here.
Pros:

Disgusting.

The Holiday Inn Express & Suites White River Junction is one of the worst IHG properties we have seen. Pay the extra money to stay elsewhere when visiting White River Junction.

Let's break it down:

Rooms:
- The dump hasn't been updated in 15+ years. Paint is chipping everywhere, cabinets are falling apart, doors don't properly close.

- Everything looks and feels like it is covered in a decade's worth of human dirt and grime.

- As you can see from the pictures, the room upon check in was filthy. Walls covered in some brown substance, uncleaned body hair in the bathtub. I wanted to vomit.

Staff:
- Toilet was clogged (not by us, it was like this upon arrival). We called for a fix before we left for dinner. We returned an hour later to...a clogged toilet.

- A lot of turnover at this property. I looked at the General Manager's responses to other reviews, and there are 3 people in the past 2 years. If they can't keep a GM to stay more than 8 months on staff, it is obvious there is an ownership issue at the top. Seems like they are not investing in their staff and cheaping out.

Sleep:
- Doors were very thin. Standing in the hallway, I could hear everything happening in each room. So that means you can hear noise all night long.

If you read how the staff there respond to these reviews, they have been promising to share feedback with "housekeeping and maintenance teams to ensure improvements are made." Except it is the same complaints over and over again. Nothing changes. For example, in a review from Sep 2025, someone commented about mold in the rooms. There was mold in our room, so clearly it was ignored for the past 4 months.

2026-02-20 via Tripadvisor
K
KiniAndRyGPS Couples New York City, New York
4
Don’t stay here; poor service; not maintained
Pros:

This hotel has gotten worse over the years. We’d stayed here over many ski seasons and this visit was the worst.

The rooms are not maintained. The door is patched together and the air filter is extremely dirty. The bathroom was tired looking.

The room was tidied but they didn’t replenish the k cups.

Breakfast was not as nice as it used to be and was not tidy. The breakfast attend was nowhere to be found.

The front desk person in the evening was extremely unpleasant.

We don’t recommend staying here.

2026-02-15 via Tripadvisor
E
Elaina couple us
8
2026-02-12 via Nuitee
H
Heather family_with_children us
10
2026-01-29 via Nuitee
M
Michael couple us
10
I was a good place to stay and would not only stay there again but would recommend it. Very nice
Pros:

The staff was very friendly and helpful. The room was clean. The parking garage under the hotel was great, I dint need to shovel lots of snow and the breakfast was very good. A lot to choose from

Cons:

Nothing

2026-01-28 via Nuitee
A
Abdelghani family_with_children ca
10
Pros:

Large family room, indoor parking (was snowing). Clean, clise to the highway.

Cons:

Breakfast can be better quality.

2026-01-23 via Nuitee
J
Jan couple us
10
2026-01-23 via Nuitee
Z
Zhuomei couple us
8
2026-01-21 via Nuitee
L
Lawrence couple us
10
2026-01-20 via Nuitee