Best Western Ai Cavalieri Hotel

Hotels
•
Best Western
8.4 (822 reviews)
Via Sant'Oliva 8 , Palermo , it

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good value for money
Cons:
Inconsistent cleanliness
Outdated rooms
Breakfast quality issues

Categories

Cleanliness
7.81
Rooms reported as needing renovation and cleanliness issues mentioned.
Service
9.28
Several reviews highlight friendly and helpful staff.
Location
9.32
Location consistently praised for its convenience and central accessibility.
Room Quality
7.77
Mixed sentiment; some rooms outdated and uncomfortable mentioned.
Amenities
8.3
Basic amenities noted but limited freshness in breakfast offerings.
Value for Money
8.26
Generally considered a good value, but still requiring improvements.
Food and Beverage
7.81
Breakfast received negative comments, but other aspects of dining were acceptable.
Overall Experience
8.68
Location and service consider strong positives, yet room and amenity issues recognized.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 17:32

Property Description

Luxurious Accommodation
Indulge in well-equipped and elegantly furnished rooms at this luxurious hotel, located in the heart of Palermo's historical and business center.

Gastronomic Delights
Start your day with a rich American breakfast buffet in the peaceful hotel garden. Unwind with a drink at the bar offering a unique selection of famous aperitifs and cocktails.

Business and Events
Conduct your business seamlessly with Wi-Fi access in the elegant lobby. Host successful meetings or events in the hotel's two meeting rooms accommodating up to 135 people.

Experience luxury, comfort, and convenience at our hotel in Palermo. Book now for an unforgettable stay!

Important information:

Small pets are allowed up to a weight of 12 kg.

When booking more than 5 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PMO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 15 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 822 reviews
Cleanliness: 7.81
Service: 9.28
Location: 9.32
Room Quality: 7.77
Amenities: 8.3
Value for Money: 8.26
Food and Beverage: 7.81
Overall Experience: 8.68
L
luciano • solo_traveller • it
8
2026-04-18 • via Nuitee
B
Barda • couple • us
7
2026-04-17 • via Nuitee
J
John Norman • solo_traveller • gb
9
Great for a short stay
Pros:

Reasonable location, walkable from Lolli station on the suburban line between Palermo Centrale and the Airport. Close to bus stops for the 101 route that runs through the historic centre to the station. Very good sized room. Reasonable breakfast choice.

Cons:

Room layout was strange with the glass sided shower outside the bathroom. Whilst there was little noise from outside in my room, the noise of people scraping furniture on the wooden floors in the hotel carried.

2026-04-17 • via Nuitee
G
Giulia • solo_traveller • it
7
2026-04-17 • via Nuitee
R
ROBERTA • extended_group • it
10
Ottima posizione, personale molto cordiale, camera pulita e molto confortevole, colazione squisita
Pros:

Ottima posizione, personale molto cordiale, camera pulita e molto confortevole, ottima colazione

2026-04-16 • via Nuitee
I
Ilaria • solo_traveller • it
7
Pros:

Posizione e gentilezza del personale

Cons:

Un po' da rimodernare e da riqualificazione la colazione.

2026-04-15 • via Nuitee
D
Dorothee • solo_traveller • de
7
Cons:

die Zimmereinrichtung entsprach nicht der eines 4 Sterne Hotels, welches ich gebucht hatte. Zur anderen Seite des Hotels gab es einen schön renovierten Flur und ich vermute, dass die Zimmer dort einem 4 Sterne Hotel entsprechen.

2026-04-15 • via Nuitee
M
Migliardi • extended_group • it
9
2026-04-15 • via Nuitee
G
Giulia • solo_traveller • it
7
2026-04-14 • via Nuitee
C
Carlo • family_with_children • it
8
2026-04-14 • via Nuitee
G
Greg • extended_group • us
10
This was a nice facility, a very fine room, but the laundry issue nearly doubled the cost.
Pros:

The breakfast was very good, Diverse and healthy. Location was good and close to nice restaurants and other amenities. This part of Palermo was very nice and the hotel was walking distance to some very attractive sites.

Cons:

I was grossly overcharged from laundry. Some 250 euros for a laundry size that my traveling companion only paid 45 euros for. I asked if that was correct and the staff person at the desk just said the price is the price. I should have asked to speak to his supervisor and was trying to clear my bill and just get out of the hotel. This left a bad taste in my mouth.

2026-04-09 • via Nuitee
C
carlosgu • extended_group • es
9
Pros:

Habitación, ubicación y el personal

2026-04-08 • via Nuitee
E
EULALIA • family_with_children • it
7
2026-04-07 • via Nuitee
J
Julia • solo_traveller • de
8
2026-04-03 • via Nuitee
R
Rozsnyói • solo_traveller • gb
10
Pros:

It's a super well located hotel. The staff was extra kind & polite, helpful with every question.

2026-03-29 • via Nuitee
F
Francesca • solo_traveller • it
10
2026-03-28 • via Nuitee
F
Federica • solo_traveller • it
8
2026-03-28 • via Nuitee
S
Sandra • couple • us
9
The staff were very attentive.
Pros:

Large bedroom and entryway.

Cons:

It was too warm, air conditioning not available until after May 1st.

2026-03-28 • via Nuitee
L
Lukasz • couple • pl
10
Wspaniały hotel
2026-03-23 • via Nuitee
D
Di Giorgio • solo_traveller • it
8
2026-03-18 • via Nuitee