Best Western Ai Cavalieri Hotel

Hotels
•
Best Western
8.3 (832 reviews)
Via Sant'Oliva 8 , Palermo , IT
+39 091 583282

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent central location near attractions
Friendly and helpful staff
Clean rooms and bathrooms
Comfortable beds and historic building with charm
Good breakfast items on occasion (pastries/cake)
Cons:
Rooms/showers sometimes small or worn; hotel in need of renovation in places
Nighttime street noise and thin walls; noisy air-conditioning
Breakfast selection meagre and some items not hot
Perceived high price / poor value (exchange-rate impact)
Limited in-room shelving/storage and missing small amenities (free water, umbrella)

Categories

Cleanliness
8.8
Rooms and bathrooms are frequently described as very clean and well kept; isolated reports of dirty walls and a strong sewage odor in one room lower the score slightly.
Service
8.9
Staff repeatedly praised as friendly, helpful and accommodating at reception and breakfast, though a few guests noted limited English or less-friendly encounters.
Location
9.6
Excellent central location close to main attractions and walking areas; generally convenient and in a good neighbourhood, with occasional reports of nighttime street noise.
Room Quality
7.4
Mixed room quality: some rooms comfortable and spacious, but multiple comments about small rooms, aged/worn decor, noisy air-conditioning and thin walls.
Amenities
7.8
Basic amenities present (SKY TV, breakfast room, hairdryer), but guests requested more bathroom shelving, free bottled water, umbrellas and noted issues with noisy AC and limited in-room storage.
Value for Money
7
Several guests felt the price was high (notably affected by exchange rates) and that the hotel seemed overpriced given its age and condition.
Food and Beverage
7.9
Breakfast opinions mixed: some enjoyed pastries and cakes, but many found the selection meagre, hot items not hot and the coffee poor unless remade by staff.
Overall Experience
9
Overall positive experience driven by location, cleanliness and helpful staff; suitable for short stays though the property shows age and occasional noise/maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Luxurious Accommodation
Indulge in well-equipped and elegantly furnished rooms at this luxurious hotel, located in the heart of Palermo's historical and business center.

Gastronomic Delights
Start your day with a rich American breakfast buffet in the peaceful hotel garden. Unwind with a drink at the bar offering a unique selection of famous aperitifs and cocktails.

Business and Events
Conduct your business seamlessly with Wi-Fi access in the elegant lobby. Host successful meetings or events in the hotel's two meeting rooms accommodating up to 135 people.

Experience luxury, comfort, and convenience at our hotel in Palermo. Book now for an unforgettable stay!

Important information:

Small pets are allowed up to a weight of 12 kg.

When booking more than 5 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PMO

Location

Guest Reviews

8.3
Based on 832 reviews
Cleanliness: 8.8
Service: 8.9
Location: 9.6
Room Quality: 7.4
Amenities: 7.8
Value for Money: 7
Food and Beverage: 7.9
Overall Experience: 9
A
Annika • solo_traveller • se
8
2026-10-30 • via Nuitee
C
Carol • extended_group • nz
8
A comfortable hotel with pleasant staff and in a good location for city walking.
Pros:

The only reason I have made a comment about value for money is that the two nights amounted to Euros 307, or NZ635. It is the exchange rate that made this an expensive stay, which is not the fault of the hotel but, as a New Zealand traveller, a consideration if staying in Palermo again.

Cons:

Only a small suggestion - that there be more shelving or space around the bathroom basin to put toileteries on. Once a hairdryer is in use, there's not much room.

2026-10-30 • via Nuitee
F
Federico • couple • it
9
2026-10-26 • via Nuitee
O
Oliver • couple • de
9
2026-10-20 • via Nuitee
D
Dorinel • couple • ro
7
Sejur placut
Pros:

Hotel situat intr-o zona buna a orasului, aproape de toate obiectivele turistice.
Camera cam mica dar foarte curata. Patul si salteaua foarte confortabile.
Baia foarte curata si dotata cu toate cele necesare.

Hotel located in a good area of the city, close to all tourist attractions. The room was a bit small but very clean. The bed and mattress were very comfortable. The bathroom was very clean and equipped with all the essentials.

Cons:

Hotel cu un aspect cam ponosit pentru standardul Best Western si cu un pret cam mare.
Micul dejun bun dar cam saracacios.
Zona de langa hotel zgomotoasa. Intr-o dimineata o persoana tragea de niste mese pe afara la 2 noaptea si arunca sticle intr-un tomberon facand un zgomot asurzitor

The hotel looks a bit worn-down for a Best Western, and the price is rather high. Breakfast was good, but somewhat meager. The area around the hotel is noisy. One night—at 2:00 AM—someone was dragging tables around outside and throwing bottles into a bin, creating a deafening racket.

2026-10-20 • via Nuitee
D
DIMITRIOS • couple • gr
10
2026-10-15 • via Nuitee
J
jose francisco • solo_traveller • es
10
2026-10-12 • via Nuitee
R
Robert • solo_traveller • us
10
Pros:

Very nice property, great location

2026-10-12 • via Nuitee
M
maria • couple • at
10
2026-10-10 • via Nuitee
R
Riccardo • solo_traveller • it
9
Pros:

La posizione, la gentilezza del personale, SKY TV in camera.

Cons:

Poco o nulla.

2026-10-09 • via Nuitee
K
Konstanty • couple • pl
8
2026-10-09 • via Nuitee
S
servet • couple • tr
9
Gute Lokation, gute Mitarbeiter, empfehlenswert
Pros:

Lokation, Mitarbeiter an der Rezeption

Cons:

Wasser im Zimmer sollte als Gratis angeboten werden. Regenschirm an der Rezeption sollte verfügbar sein.

2026-09-18 • via Nuitee
R
Roman • solo_traveller • de
9
Pros:

Sauberes Hotel, gutes Frühstück ,sehr gute Altstadtlage.Gutes Preis/Leistungsverhältnis.

Cons:

Nichts auffällig Negatives.

2026-09-17 • via Nuitee
W
Wolfgang • extended_group • de
6
Für einen Kurzaufenthalt ok
Pros:

Zentrale Lage, geräumiges Zimmer, schöner Frühstücksraum

Cons:

Zimmer sehr hellhörig, Baustellenlärm am Tag und Partylärm in der Nacht, Personal nicht sehr freundlich und mit limitierten Englischkenntnissen, Frühstück italienisch überschaubar

2026-09-17 • via Nuitee
F
Fabio • solo_traveller • it
9
2026-09-16 • via Nuitee
D
Duncan • family_with_children • ie
8
Great location for a Palermo visit
Pros:

Great location. Quiet at night in the rooms. Staff at the desk were helpful.

Cons:

Although the breakfast location is in a nice sunny room - the food is not so good. The selection is poor and the hot stuff is not very hot. The coffee in the pot is awful but the staff will usually offer to make you a fresh cup - so take that offer!

2026-09-13 • via Nuitee
C
Claude • solo_traveller • ch
8
2026-09-10 • via Nuitee
J
Jacopo • couple • it
8
2026-09-10 • via Nuitee
D
David • couple • us
9
Pros:

Great rooms and breakfast

2026-09-09 • via Nuitee
A
Anton • couple • sk
9
2026-09-08 • via Nuitee