Best Western Ai Cavalieri Hotel

Hotels
•
Best Western
8.4 (813 reviews)
Via Sant'Oliva 8 , Palermo , it

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good value for money
Cons:
Inconsistent cleanliness
Outdated rooms
Breakfast quality issues

Categories

Cleanliness
7.81
Rooms reported as needing renovation and cleanliness issues mentioned.
Service
9.28
Several reviews highlight friendly and helpful staff.
Location
9.32
Location consistently praised for its convenience and central accessibility.
Room Quality
7.77
Mixed sentiment; some rooms outdated and uncomfortable mentioned.
Amenities
8.3
Basic amenities noted but limited freshness in breakfast offerings.
Value for Money
8.26
Generally considered a good value, but still requiring improvements.
Food and Beverage
7.81
Breakfast received negative comments, but other aspects of dining were acceptable.
Overall Experience
8.68
Location and service consider strong positives, yet room and amenity issues recognized.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 17:32

Property Description

Luxurious Accommodation
Indulge in well-equipped and elegantly furnished rooms at this luxurious hotel, located in the heart of Palermo's historical and business center.

Gastronomic Delights
Start your day with a rich American breakfast buffet in the peaceful hotel garden. Unwind with a drink at the bar offering a unique selection of famous aperitifs and cocktails.

Business and Events
Conduct your business seamlessly with Wi-Fi access in the elegant lobby. Host successful meetings or events in the hotel's two meeting rooms accommodating up to 135 people.

Experience luxury, comfort, and convenience at our hotel in Palermo. Book now for an unforgettable stay!

Important information:

Small pets are allowed up to a weight of 12 kg.

When booking more than 5 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PMO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 15 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 813 reviews
Cleanliness: 7.81
Service: 9.28
Location: 9.32
Room Quality: 7.77
Amenities: 8.3
Value for Money: 8.26
Food and Beverage: 7.81
Overall Experience: 8.68
G
Gail • couple • gb
9
A lovely time
Pros:

On first arrival, we were greeted by receptionist Fredrica, who was very happy and very willing to advise and recommend. Lovely lady 😃
Our stay was to celebrate my husbands birthday.
Our room was very comfortable, clean, and easily accessible.
Good lounge area to relax, in the foyer area.
All staff, front of house, breakfast staff (Marco and team), a good choice of breakfast foods very relaxed.
Housekeeping team all work very hard to give the finished product ✅️ .
The hotel is very centrally located, an easy walk (5 mins ) to the main square at which are restaurants, bars, and bus stops to many places.
We had a most wonderful stay and birthday celebrations thank you, Hotel Cavalieri. We would certainly recommend.

Cons:

Just a shame that the bar was not open as we were out of season. It would have been nice to sit and enjoy a glass of something on return to the hotel after a day out! 🥂

2026-03-06 • via Nuitee
D
Daniele Salvatore • solo_traveller • it
1
Pros:

Scortesia e zero attenzione per il cliente, inaccettabile per il prezzo pagato e per le stelle dichiarate

Cons:

Scortesia e zero attenzione per il cliente, inaccettabile per il prezzo pagato e per le stelle dichiarate

2026-03-05 • via Nuitee
L
Luca • solo_traveller • it
9
2026-03-04 • via Nuitee
F
FABIO • couple • it
8
2026-03-01 • via Nuitee
D
Domenico • extended_group • it
7
2026-02-28 • via Nuitee
M
Maria • solo_traveller • pt
8
2026-02-24 • via Nuitee
G
Giuseppe • solo_traveller • it
8
2026-02-08 • via Nuitee
U
Urs • couple • ch
3
Empfang nett, Frühstück katastrophal
Cons:

Sehr schlechtes Frühstück!!!!
Das Rührei wurde 3 Tage immer wieder serviert. Gekochte Eier waren grün.
Schinken vom Vortag und angetrocknet, ebenso der Käse.
Unmotiviertes Servicepersonal.
Sehr schade

2026-01-21 • via Nuitee
I
ISABEL • extended_group • es
9
2026-01-19 • via Nuitee
F
Fabrizio • solo_traveller • it
7
Cons:

La doccia

2026-01-19 • via Nuitee
M
maria • couple • pl
9
Pros:

Bardzo dobra lokalizacja, przemiły personel.

2026-01-10 • via Nuitee
A
Angelina • family_with_children • it
8
2026-01-07 • via Nuitee
G
Gabriele • solo_traveller • it
10
Pros:

Struttura accogliente..personale gentile e qualificato..per quanto poco ho passato quasi tre giornate bellissime..

Cons:

Al momento non saprei

2026-01-05 • via Nuitee
C
Carlo • couple • it
10
Andateci ad occhi chiusi
Pros:

Tutto.
Reception sempre a disposizione con personale estremamente disponibile.
Posizione strategica

Cons:

Forse le prese nelle stanze che, non tutte, ogni tanto non facevano contatto. Ma nulla di grave

2026-01-05 • via Nuitee
P
Pierangelo • couple • it
10
2026-01-04 • via Nuitee
M
Monica • couple • it
8
2026-01-03 • via Nuitee
M
Michela • couple • it
8
Pros:

Posizione

Cons:

Bagno cieco in camera

2026-01-02 • via Nuitee
A
ATSUSHI • couple • jp
9
2026-01-02 • via Nuitee
L
Lusine • couple • at
10
Pros:

Fabelhaft! Die Lage, Rezeption, Personal, Sicherheit - alles!

2025-12-30 • via Nuitee
M
Marcello • couple • it
10
2025-12-29 • via Nuitee