Mercure Manaus

Hotels
•
Mercure
7.8 (478 reviews)
Avenida Recife, 1000 , Manaus , BR

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, helpful staff / good reception service
Central location close to shopping and attractions
Spacious, comfortable rooms with good views
Several guests praised the breakfast quality
Generally efficient and attentive personnel
Cons:
Not good value — multiple reports of overpriced breakfast/drinks and extra charges
Cleanliness and maintenance issues (bathroom maintenance, reports of cockroaches)
Amenities problems: missing toiletries/water/robes, no smart TV when requested, noisy AC/exterior motor
Inconsistent service at check-in for some guests; occasional staff absent/ineffective

Categories

Cleanliness
6
Mixed to negative mentions: reports of maintenance issues in bathrooms and at least one review reporting cockroaches; some reviews said showers/rooms were only just clean.
Service
9.2
Predominantly positive: many comments praise very friendly, helpful and professional staff (specific praise for reception staff), though there are a few isolated check-in/staff attitude complaints.
Location
8.6
Generally reported as central and convenient (close to shopping and central areas) by several guests, though a minority mentioned it felt not central/unsafe for tourists.
Room Quality
9
Multiple guests describe rooms as spacious, comfortable and with great views; some note older construction and minor maintenance issues but overall room comfort is highlighted.
Amenities
6.4
Some amenities problems noted: requests for smart TV unmet, noisy air conditioning/motor, missing toiletries/water/robes reported by guests — uneven amenities experience.
Value for Money
5.6
Clear negative sentiment: several guests called the hotel overpriced (expensive breakfast, drinks, and extras) and reported overcharging or poor value compared with expectations.
Food and Beverage
7.6
Mixed: a few guests praised an excellent breakfast, but others found breakfast options limited, slow service for specific items and prices high (some specific complaints about cost).
Overall Experience
10
Overall stay impressions are mixed but leaning positive due to helpful staff, comfortable rooms and good location; negative points (value, some cleanliness/amenity issues) affected some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 20:56

Property Description

Spacious Apartments with Modern Amenities
Experience comfort and convenience at Mercure Apartments Manaus with our spacious apartments featuring a kitchen, bedroom, and bathroom for your relaxation.

Relaxation and Wellness
Unwind and rejuvenate by lounging by the outdoor pool, indulging in the sauna, or enjoying the indoor whirlpool during your stay with us.

Dining and Entertainment Options
Savor a variety of dining options throughout the day at our on-site restaurant and bar, offering a rich breakfast buffet and international dishes for lunch and dinner.

Ready to experience the perfect blend of relaxation and convenience at Mercure Apartments Manaus? Book your stay with us now!

Important information:

Please note that minors under 18 years of age must be accompanied by their parents and present an official ID. If only one of the parents is with the minor, the absent parent must provide a written authorization. If another person other than the parents is designated to accompany the minor, both parents need to provide a notarized authorization for that person.

Please note that the property will have no hot water supply from 28/03/2024 to 05/04/2024.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: MAO

Location

Guest Reviews

7.8
Based on 478 reviews
Cleanliness: 6
Service: 9.2
Location: 8.6
Room Quality: 9
Amenities: 6.4
Value for Money: 5.6
Food and Beverage: 7.6
Overall Experience: 10
A
André • couple • br
8
2026-09-17 • via Nuitee
S
Suzanne • extended_group • gb
9
Great
Pros:

Lovely hotel very helpful staff close to a shopping mall facilities are great

2026-09-17 • via Nuitee
L
Lina Maria • solo_traveller • co
7
Estancia cómoda
Pros:

Ubicación y espacio de la habitación

Cons:

El desayuno puede mejorar

2026-09-16 • via Nuitee
G
Gabrielle Bocchese da • solo_traveller • pt
1
Péssima estadia
Pros:

Somente funcionários do café da manhã e localização

Cons:

Falta de higiene, banheiros sujos e com mofo, ar condicionado velho, com filtro sujo, não funcionante, odor ruim no quarto, cama desconfortável, banheiro sem renovação e manutenção. Excesso de quantidade e zero qualidade no café da manhã! Ausência de qualquer ajuda com malas

2026-09-15 • via Nuitee
G
Gabrielle Bocchese da • extended_group • pt
2
Decepcionante
Pros:

Local

Cons:

Muito simples, desgaste, banheiros com mofo, falta limpeza detalhada, prédio sem manutenção, pouco conforto no quarto, AC velho e barulhento e com filtro sujo, sem ajuda c malas, …

2026-09-14 • via Nuitee
M
Maria Agustina • solo_traveller • ar
9
2026-09-13 • via Nuitee
T
Tatiana Carla • family_with_children • br
7
2026-09-10 • via Nuitee
B
Bevilaqua • couple • br
6
Esperava mais.
Pros:

Café da manhã estava muito bom.

Cons:

Quando cheguei, tiveram dificuldade para localizar minha reserva. Esperei cerca de 20 minutos até conseguirem encontrá-la, o que já causou uma impressão inicial negativa.

Também precisei pagar o estacionamento, algo que, considerando o valor da diária, poderia estar incluído. Fiquei hospedado no quarto andar e esperava uma acomodação um pouco melhor. O controle do ar-condicionado não estava funcionando, embora a temperatura estivesse adequada. A televisão também é pequena e aparenta ser ultrapassada.

A área de lazer na cobertura é menor do que eu imaginava, e os preços são muito altos. Paguei R$ 58 por uma caipirinha e uma cerveja long neck.

Já me hospedei em outros hotéis da mesma região com preços mais acessíveis, acomodações melhores e estrutura superior. No geral, foi uma experiência razoável, mas abaixo da expectativa, principalmente pelo valor cobrado.

2026-09-07 • via Nuitee
R
Rammon • couple • br
9
Pros:

Organizado, limpo e a cama é grande e boa.

Cons:

Tv no quarto não é smart.

2026-09-01 • via Nuitee
P
POLLYANNA • solo_traveller • br
7
Razoável
Pros:

Tamanho do quarto

Cons:

Limpeza ruim, café da manhã caro e ruim, academia péssima!

2026-08-30 • via Nuitee
V
Valentina • family_with_children • it
9
2026-08-28 • via Nuitee
M
Marina • solo_traveller • br
10
2026-08-28 • via Nuitee
C
Carlos • solo_traveller • br
8
Compatível com os hotéis de Manaua
Pros:

Localização

Cons:

Split barulhento , quarto precisa de uma repaginada

2026-08-27 • via Nuitee
P
PAULO MOISES • couple • br
10
2026-08-24 • via Nuitee
S
Sylvain • couple • br
7
2026-08-23 • via Nuitee
C
Christina • couple • br
7
Pros:

Staff atencioso e prestativo.

Cons:

Problema com a chave-cartão do quarto todos os dias - ela desativava.

2026-08-18 • via Nuitee
C
Cynthia • family_with_children • br
3
Minha estadia não atendeu minhas expectativas
Pros:

Localização

Cons:

Quartos velhos, ar condicionado com muito barulho e quarto que fiquei era para ser o melhor, por ter pago a maior categoria e não foi o que foi me entregue

2026-08-17 • via Nuitee
K
Kleber • couple • br
9
2026-08-10 • via Nuitee
P
Patrick • couple • br
7
Bem ok
Pros:

Localização é boa, perto de tudo.
Quarto amplo.

Cons:

Poderiam investir um pouco mais em roupa de cama
Chuveiro não era muito confortavel, pois tinha que ficar na pontinha da banheira para molhar o cabelo.
Para fazer Tapioca ou ovo no cafe demorava bastante.

2026-08-08 • via Nuitee
P
Paola • couple • br
8
2026-08-07 • via Nuitee