Hampton Inn Lebanon

After packing my things up and heading down to the front desk, I had to call the phone line because the desk attendant was asleep in the back. She answered and I told her I needed someone to come to the desk. When I demanded a refund she said she couldn't help me because her manager wasnt in. I left my name, phone number and room number and never received a call back. When I put in a complaint with booking.com they did nothing either. I am still fighting for my refund over 2 months later. I will never stay at another Hilton, especially the one in Lebanon, KY.

Parking was limited, construction was going on.

my complete stay was not worth the price due to unfinish construction front entrance, side entrances very small breakfast with grab bags, no pool 1st floor dirty carpet, TV only had 35 channels to open.

The pool is still not available.

We ordered a King bed room, we had two separate beds. The hotel was under construction. Breakfast was not as good as the last few times we stayed there.

At the time of my stay, there was MAJOR renovation going on. The pool was closed and because of the renovations, access to the breakfast area was difficult. Just getting to my room could be tricky. That being said, after the renovations are complete, this will be a very nice place to stay. The room was very small and I thought it was a bit pricy for this location

It was under construction but was not on the website or booking apps. When we asked the hotel, we were told that there’s a sign on the door and the booking apps didn’t have the information and that it is somewhere on the hotel website.
Just walking through the hotel we got drywall dust on us and it was heavy in the air.
Customer service at the desk was very rude also.

Breakfast it had good food but the oatmeal was too watery and the coffee was cold but I can’t complain really there was plenty of other things I could have eaten.

Internet problems. Pool not open yet with remodel.

Over the years many of the Hampton Inns have cut back on the quality of the options for cereals, juices, fresh fruits, and quality oatmeals.

Booked for our softball team during tournament...at check in, two rooms were double booked and not available, 1 room only had 1 bed and was supposed to be 2. Receptionist was rude and unhelpful. Wouldn't let us talk to manager. Then one of our families truck had 2 tires slashed in parking lot and their truck topper slashed overnight..had to make police report..again front staff no help at all and still wouldnt assist with camera footage on the vandalism. Sketchy people lurking around and in the hotel lobby. Receptionist outside smoking the entire stay. Also pool was broke and closed...which was the o my reason our team booked there. Complete disaster....terrible. Receptionist needs to be fired asap and talking crazy disrespectful to our families!!