ITC Grand Central, a Luxury Collection Hotel, Mumbai

Hotels
•
Luxury Collection
9.6 (1791 reviews)
Dr Babasaheb Ambedkar Road, Parel , Mumbai , in

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent staff
Great buffet spread
Comfortable rooms
Good location
Cons:
Strange behavior during checkout
Slippery bathroom floor

Categories

Cleanliness
8.56
Some concerns with the slippery bathroom floor mentioned.
Service
9.56
Staff were noted as friendly and helpful, though there were concerns during checkout.
Location
9.56
Great location with views over the garden area.
Room Quality
9.56
Large, well-equipped rooms with comfortable beds and good facilities.
Amenities
10
Excellent range of restaurants and well-equipped executive lounge.
Value for Money
9.56
High quality of food and service relative to the price.
Food and Beverage
10
Buffet offerings and dining experiences were highly praised.
Overall Experience
10
Guests generally expressed satisfaction with their overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:15

Property Description

Luxurious Accommodation with Stunning City Views

Indulge in Relaxation and Wellness
The hotel offers both indoor and outdoor swimming pools, a spa, and a fitness centre for guests to unwind and rejuvenate.

Convenient Location and Accessibility
Situated close to major transportation hubs and popular tourist attractions, exploring Mumbai is a breeze from the hotel.

Dining and Entertainment
Savor exquisite dining options and unwind with drinks at Dublin- The Irish Bar, ensuring a delightful stay.

Book your stay at ITC Grand Central, a Luxury Collection Hotel, Mumbai for an unforgettable experience!

Important information:

Please contact the property for more than 9 rooms. Separate policy & pricing will be applicable for group reservations.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 3 years old and over stay for Rs. 2,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 1791 reviews
Cleanliness: 8.56
Service: 9.56
Location: 9.56
Room Quality: 9.56
Amenities: 10
Value for Money: 9.56
Food and Beverage: 10
Overall Experience: 10
R
Romain • solo_traveller • fr
9
2026-04-30 • via Nuitee
B
Brequette Shana • solo_traveller • es
10
2026-04-29 • via Nuitee
M
Madabhushi • solo_traveller • in
9
Pros:

Overall ambience along with access to premium lounge

Cons:

...

2026-04-26 • via Nuitee
O
Otabek • solo_traveller • uz
9
2026-04-26 • via Nuitee
M
Maria Ioanna • extended_group • nl
8
2026-04-23 • via Nuitee
Z
Zainab • couple • in
10
2026-04-20 • via Nuitee
D
Dular Patel • solo_traveller • in
10
2026-04-18 • via Nuitee
B
Boutip • Business • Gatineau, Outaouais Region, Quebec
10
Great hotel in Mumbai
Pros:

Great hotel located in the middle of Mumbai. Rooms are very luxurious with plenty of amenities. Staff is great with excellent service. Food is also very good and diverse options are available.

2026-04-17 • via Tripadvisor
C
Cruiser35307409326 • Solo travel • Shillong, East Khasi Hills District, Meghalaya
10
A Royal Stay in the Heart of Mumbai: My Experience at ITC Grand Central
Pros:

ITC Grand Central offers a perfect blend of heritage charm and modern luxury. From the warm hospitality to the elegant, well-maintained rooms, everything felt refined and comfortable. The food was excellent, and the overall ambiance provided a peaceful escape in the middle of the busy city.

Though slightly expensive, the experience is worth it. A great choice for a luxurious and memorable stay in Mumbai.

2026-04-13 • via Tripadvisor
K
Karanshraddha • Solo travel
10
Hassle free Hospitality and Service
Pros:

I am a frequent visitor at the ITC parel and every time these folks make my life easier. Smooth checkin, great assistance and support by Subodh and team.

2026-04-13 • via Tripadvisor
T
Trail07284741213 • Business
10
Nice hotel
Pros:

Today I have visited ITC Grand Central....
It is a very beautiful property....
All the staffs are very nice and the hotel is well maintained....
Thankyou for your hospitality......

...........

2026-04-13 • via Tripadvisor
J
jérôme • couple • fr
7
2026-04-12 • via Nuitee
S
Soorya • solo_traveller • in
10
2026-04-12 • via Nuitee
C
Chaitanya • family_with_children • de
7
2026-04-12 • via Nuitee
R
Raka • solo_traveller • in
9
2026-04-09 • via Nuitee
A
Akanksha • extended_group • gb
10
2026-04-05 • via Nuitee
S
samson • couple • il
9
Very nice hotel
Pros:

The staff was helpful and the hotel was clean, the location was very good

2026-04-02 • via Nuitee
T
TAICHI • solo_traveller • jp
8
2026-04-02 • via Nuitee
J
javed aktar • couple • za
10
2026-04-02 • via Nuitee
S
Saisha • extended_group • in
10
2026-04-02 • via Nuitee