ITC Grand Central, a Luxury Collection Hotel, Mumbai

Hotels
•
Luxury Collection
9.6 (1901 reviews)
Dr Babasaheb Ambedkar Road, Parel , Mumbai , in
+91 22 2410 1010

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent staff
Great buffet spread
Comfortable rooms
Good location
Cons:
Strange behavior during checkout
Slippery bathroom floor

Categories

Cleanliness
8.56
Some concerns with the slippery bathroom floor mentioned.
Service
9.56
Staff were noted as friendly and helpful, though there were concerns during checkout.
Location
9.56
Great location with views over the garden area.
Room Quality
9.56
Large, well-equipped rooms with comfortable beds and good facilities.
Amenities
10
Excellent range of restaurants and well-equipped executive lounge.
Value for Money
9.56
High quality of food and service relative to the price.
Food and Beverage
10
Buffet offerings and dining experiences were highly praised.
Overall Experience
10
Guests generally expressed satisfaction with their overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:15

Property Description

Luxurious Accommodation with Stunning City Views

Indulge in Relaxation and Wellness
The hotel offers both indoor and outdoor swimming pools, a spa, and a fitness centre for guests to unwind and rejuvenate.

Convenient Location and Accessibility
Situated close to major transportation hubs and popular tourist attractions, exploring Mumbai is a breeze from the hotel.

Dining and Entertainment
Savor exquisite dining options and unwind with drinks at Dublin- The Irish Bar, ensuring a delightful stay.

Book your stay at ITC Grand Central, a Luxury Collection Hotel, Mumbai for an unforgettable experience!

Important information:

Please contact the property for more than 9 rooms. Separate policy & pricing will be applicable for group reservations.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOM

Location

Guest Reviews

9.6
Based on 1901 reviews
Cleanliness: 8.56
Service: 9.56
Location: 9.56
Room Quality: 9.56
Amenities: 10
Value for Money: 9.56
Food and Beverage: 10
Overall Experience: 10
A
Anind • couple • in
1
2026-09-12 • via Nuitee
H
Hasna • family_with_children • es
10
2026-09-11 • via Nuitee
V
Vishwas • couple • gb
10
2026-09-10 • via Nuitee
A
Aarav Singh • couple • in
1
2026-09-10 • via Nuitee
O
oneile • solo_traveller • in
10
2026-09-08 • via Nuitee
T
Tatsunori • solo_traveller • jp
9
2026-09-04 • via Nuitee
A
Apoorva • solo_traveller • in
10
2026-09-04 • via Nuitee
P
Parikh • couple • in
5
2026-09-01 • via Nuitee
D
deepanshu • family_with_children • in
10
Excellent property!
Pros:

Location and overall property

2026-08-31 • via Nuitee
M
Murtuza • family_with_children • gb
4
Wouldn’t stay again for that price
2026-08-31 • via Nuitee
S
Syam Kumar • family_with_children • ae
9
2026-08-30 • via Nuitee
V
Vineet • couple • in
10
2026-08-30 • via Nuitee
P
Pada • solo_traveller • th
10
2026-08-30 • via Nuitee
R
Resort50802418708 • Solo travel
10
Great experience
Pros:

Really great place to visit I went to fedrics lounge was really great experience

2026-08-27 • via Tripadvisor
T
trishanighosh3 • Friends getaway • New Delhi, National Capital Territory of Delhi
10
Excellent service
Pros:

It’s a refreshing experience amidst the bustle of Mumbai. Calming at the Spa and excellent care by Angelina at the Reception!

2026-08-26 • via Tripadvisor
S
S5044VRannec • Couples
10
Amazing Staff
Pros:

Hi went on vacation to Mumbai and feel very ill. The compassion and care of the Concierge staff goes beyond words. I would sincerely like to thank Arnov, Prathamesh, Subodh and Dev who went above and beyond the call.

2026-08-25 • via Tripadvisor
T
Travel24037010125 • Family
10
Awesome hospitality
Pros:

We had visited ITC Grand, Hornby pavillon for lunch . The interiors are royal and Vibrant. The F&B team , specially Mr Fabian and his team catered to us very well.
The staff is professional and take good care of guests.
Coming to the food, we relished the lamb bolognese, the lamb was soft and succluent. The Chef personally visited our table to understand if any customization is required.
The staff of ITC , Grand knows how to enhance the dining experience and would highly recommend this place for the hospitality and food.

2026-08-25 • via Tripadvisor
T
Trail34539383449 • Couples
10
Excellent experience, had so much fun exploring
Pros:

I like the ambiance, i like the etiquette of the employees, they are so cordial whenever i see them i feel like to bless them.
spa felt amazing, POV was excellent. Very pleasant and the staffs were so kind and helpful.
The fountain area was peaceful gave me a peace of space.
Everything was peaceful and felt like I’m in a meditation.
Angelina & team Guest Relations very graceful and warmth welcoming.
They took lovely pictures.
Lovely place.

2026-08-23 • via Tripadvisor
L
Ljubov • couple • ee
10
Beautiful hotel to stay in Mumbai
Pros:

Beautiful hotel with attentive and helpful staff. We had very beautifully styled room. The breakfast was also very good.

2026-08-23 • via Nuitee
C
Curiosity27468492619 • Friends getaway
10
A wonderful place
Pros:

Had a wonderful stay at this beautiful hotel. The rooms were clean, comfortable, and well maintained, with a lovely ambience throughout the property. The staff were warm, polite, and very welcoming. The service was excellent, and the food was delicious with a good variety of options. Check-in and check-out were smooth and hassle-free. Overall, I truly enjoyed the hospitality and comfort during my stay. Would definitely recommend this hotel and would love to visit again.

2026-08-22 • via Tripadvisor