ITC Grand Central, a Luxury Collection Hotel, Mumbai

Hotels
•
Luxury Collection
9.6 (1722 reviews)
Dr Babasaheb Ambedkar Road, Parel , Mumbai , in

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent staff
Great buffet spread
Comfortable rooms
Good location
Cons:
Strange behavior during checkout
Slippery bathroom floor

Categories

Cleanliness
8.56
Some concerns with the slippery bathroom floor mentioned.
Service
9.56
Staff were noted as friendly and helpful, though there were concerns during checkout.
Location
9.56
Great location with views over the garden area.
Room Quality
9.56
Large, well-equipped rooms with comfortable beds and good facilities.
Amenities
10
Excellent range of restaurants and well-equipped executive lounge.
Value for Money
9.56
High quality of food and service relative to the price.
Food and Beverage
10
Buffet offerings and dining experiences were highly praised.
Overall Experience
10
Guests generally expressed satisfaction with their overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:15

Property Description

Luxurious Accommodation with Stunning City Views

Indulge in Relaxation and Wellness
The hotel offers both indoor and outdoor swimming pools, a spa, and a fitness centre for guests to unwind and rejuvenate.

Convenient Location and Accessibility
Situated close to major transportation hubs and popular tourist attractions, exploring Mumbai is a breeze from the hotel.

Dining and Entertainment
Savor exquisite dining options and unwind with drinks at Dublin- The Irish Bar, ensuring a delightful stay.

Book your stay at ITC Grand Central, a Luxury Collection Hotel, Mumbai for an unforgettable experience!

Important information:

Please contact the property for more than 9 rooms. Separate policy & pricing will be applicable for group reservations.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 3 years old and over stay for Rs. 2,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 1722 reviews
Cleanliness: 8.56
Service: 9.56
Location: 9.56
Room Quality: 9.56
Amenities: 10
Value for Money: 9.56
Food and Beverage: 10
Overall Experience: 10
L
Lee Lee • extended_group • de
9
A reliable luxury hotel with great hospitality and comfort.
Pros:

The rooms are spacious, clean, and well maintained, with comfortable beds and thoughtful amenities. The staff were extremely courteous and professional, providing excellent service throughout the stay.

2026-03-14 • via Nuitee
C
Claudiu • extended_group • ro
10
2026-03-14 • via Nuitee
L
Lee Lee • extended_group • de
9
Refined and comfortable stay
Pros:

The hotel beautifully reflects old-world charm with elegant interiors inspired by the colonial era, while still offering all the modern comforts you would expect from a luxury stay. The rooms are spacious, very well maintained, and thoughtfully designed, making it easy to relax after a busy day in the city.

2026-03-14 • via Nuitee
L
Lee Lee • extended_group • de
9
A very pleasant stay with great hospitality.
Pros:

ITC Grand Central is a great choice for a comfortable and elegant stay in Mumbai. The hotel has a classic, heritage-style design that gives it a very grand and sophisticated atmosphere. The rooms are spacious, clean, and well equipped with everything needed for a relaxing stay.

2026-03-14 • via Nuitee
M
Mohammed Adnan • family_with_children • sa
9
2026-03-13 • via Nuitee
L
Lin • solo_traveller • au
9
Comfortable hotel in a perfect location to explore Mumbai.
Pros:

Comfortable spacious room, delicious breakfast, superb coffee and friendly staff. The hotel is located in a central but quiet location.

Cons:

Wish we stayed here longer!

2026-03-12 • via Nuitee
N
nigreker • extended_group • il
9
המלון היווה אתנחתה נעימה ונוחה בטיול שלנו בהודו
Pros:

המלון מדהים ביופיו,נקי מאוד,ארוחת בוקר טובה ובעיקר היחס של צוות העובדים הוא מעולה

Cons:

אין

2026-03-12 • via Nuitee
V
Valentine • couple • us
10
2026-03-10 • via Nuitee
Y
Yasuhito • couple • jp
10
2026-03-10 • via Nuitee
S
Sanjeev • couple • in
8
2026-03-09 • via Nuitee
K
Kiran • couple • in
9
2026-03-09 • via Nuitee
J
Jyoti • couple • in
6
2026-03-09 • via Nuitee
F
FUMITOSHI • solo_traveller • jp
7
2026-03-09 • via Nuitee
H
Hussain • solo_traveller • mv
10
2026-03-07 • via Nuitee
N
Nitin • solo_traveller • gi
10
2026-03-06 • via Nuitee
C
Climber18766955258 • Business
10
Trip
Pros:

Thanks for the time and amazing hospitality we have a good time and good stay thanks to some of the staff who always have supported us whe we needed and hereafter we are coming back next month for the same celebration hoping to have a good time again itc always the second home and visiting to the restaurant are always good taste and treat us so respect and whenever we callfir help the come

2026-03-05 • via Tripadvisor
D
Daydream46761852382 • Friends getaway
10
Trip
Pros:

Had a lovely time at itc grand and had a lovely cake arranged for for my fiance to celebrate our anniversary and had a good time too for a memory

2026-03-05 • via Tripadvisor
E
Excursion23160016657 • Family
10
Trip
Pros:

Great time and great people around tabbks to the itc grand team and so corporating and helpful and. My query were solved without even asking for it thanks for always be there for us when we needed the most

2026-03-05 • via Tripadvisor
R
Road07520597415 • Business
10
Trip advisor
Pros:

Amazing property never like anyone else it was having almost all the taste restaurant and lounge were so beautiful to book for business meeting and staff were so coordinating and helpful they have treatedus with respect and genuine cincerg team was so helpful for all the reports we wanted to look into help

2026-03-05 • via Tripadvisor
S
Sightseer33275854461 • Family • Mumbai, Maharashtra
10
Trip advisor
Pros:

There was my celebration at itc for the mother and staff at hornbys have treated us prety well and celebration go well we were here for the second time but it was afreat time and we would be coming back in April again

2026-03-05 • via Tripadvisor