Protea Hotel by Marriott Mossel Bay

Hotels
•
Protea Hotels by Marriott
8.6 (1070 reviews)
Corner Church Street and Market Street , Mossel Bay , za

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great food
Clean and modern rooms
Cons:
Cleanliness issues
Some amenities had additional costs

Categories

Cleanliness
7.74
Some guests noted issues with cleanliness, such as dirty floors in suites.
Service
9.21
Many reviews highlighted friendly and accommodating staff.
Location
8.75
The hotel is centrally located with views and access to various amenities.
Room Quality
8.2
Rooms were described as modern and comfortable, though some were outdated.
Amenities
8.23
Facilities were generally positive, with some comments on pool size and additional charges for breakfast.
Value for Money
8.69
Overall considered fair, although some guests mentioned extra costs for certain amenities.
Food and Beverage
9.24
Breakfast and dinner received many compliments for quality and variety.
Overall Experience
8.71
Most guests enjoyed their stay and expressed gratitude for the service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 14:49

Property Description

Ocean Views and Elegant Charm
Luxurious Accommodations
The rooms and suites at Protea Hotel Mossel Bay provide a comfortable stay with air conditioning, TV, and tea/coffee maker. The suites go above and beyond, offering a kitchenette, separate lounge, and a private balcony with stunning harbour views.
Dining and Entertainment
Indulge in fresh seafood delicacies at Café Gannet Seafood Restaurant or sip on cocktails at Blue Oyster Cocktail Bar, both boasting picturesque views of the Indian Ocean. For a unique experience, guests can create their own bottle of gin at Cape Saint Blaize Artisanal Distillery.
Relaxation and Convenience
Unwind by the outdoor swimming pool surrounded by lush gardens or take a leisurely stroll to Santos beach just minutes away. With a generator for backup electricity, guests can fully enjoy all the amenities this charming hotel has to offer.

Book your stay at Protea Hotel Mossel Bay now and experience luxury by the ocean.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRJ

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs ZAR 40 per day.

Location

Guest Reviews

8.6
Based on 1070 reviews
Cleanliness: 7.74
Service: 9.21
Location: 8.75
Room Quality: 8.2
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 9.24
Overall Experience: 8.71
W
WarrenB73 • solo_traveller • za
10
The best hotel in Mossel Bay
Pros:

The staff was absolutely amazing. From Daniesha at Reception, Siya in the bar, to Ronnie at Cape Saint Blaze gin. Every single staff encounter was great. The extent to which they went to ensure our stay was the most comfortable and personalised experience was just mind-blowing and the best my wife and I have experienced at any hotel we've ever stayed at. The hotel is centrally located to visit most attractions. We will definitely return.

Cons:

Nothing to mention.

2026-06-27 • via Nuitee
L
lezer • solo_traveller • za
10
Pros:

The food @ Cafe Gannet was excellent. Our room was clean and spacious with a great view. The staff was friendly and helpful.

2026-06-26 • via Nuitee
V
Vítězslav HÁLEK • solo_traveller • cz
10
Čistá práce
Pros:

Vše ok jako vždy. Výborná restaurace, výběr vína, lokalita,...
Vzhledem k mimosezoně i příjemná cena.

Cons:

O ničem nevím.

2026-06-24 • via Nuitee
A
Andrew • couple • za
6
Great staff and location..but.. Facilities need improved quality assessment prior to guest check in.
Pros:

Location..staff..restuarant.

Cons:

DSTV remote was faulty
Building repairs underway with an angle grinder in the room next door - so we were moved to another room.
The next room had a faulty shower/basin plumbing issue

But...the staff were very responsive and courteous..and went the extra mile..so hats off to them.

2026-06-22 • via Nuitee
B
Barry • solo_traveller • za
8
Cons:

I think it would help to check the towel rail in the shower. It is going to come out of the wall when somebody next leans on it. The wall plugs are too small for the grip.
Otherwise I will be back. Room 226

2026-06-19 • via Nuitee
V
Van der merwe • solo_traveller • za
8
Pros:

Friendly staff.
Easy access

2026-06-17 • via Nuitee
F
Fiona • couple • gb
10
2026-06-17 • via Nuitee
A
Adam • family_with_children • au
10
Perfect
Pros:

Amazing Hotel, It was a last minute find as we were driving the Garden Route towards Cape Town. Very friendly and helpful staff, Hotel is beautiful, room is spacious enough for two people with all the amenities. Great beds and shower is phenomenal!! would highly recommend and will stay there again. Thank you

2026-06-12 • via Nuitee
E
Ettienne Liedeman • solo_traveller • za
9
2026-06-01 • via Nuitee
A
Alexander • family_with_children • de
7
2026-05-26 • via Nuitee
P
PATRICK • couple • za
4
I was very disappointed overall including the restaurant.
Pros:

Beds were comfortable view was as exspected. Staff were friendly and helpful.

Cons:

The bathroom stank of sewage, it was really strong and we noticed on check in that the room had just been cleaned and the bathroom had a heavy smell of bleach or some king of disinfectant. All the doors and windows were open, obviously to air out the room. This is a clear indication that the problem is known to management.

2026-05-26 • via Nuitee
E
Eduardo • couple • br
9
2026-05-25 • via Nuitee
J
Jeremy • solo_traveller • gb
8
2026-05-23 • via Nuitee
J
Julie • couple • au
10
Would stay again.
Pros:

Great location beside Dias museum. Friendly and helpful staff. Lovely views and fabulous food at the attached restaurant .

2026-05-23 • via Nuitee
I
Irena • couple • za
10
Выгодная локация, хорошие номера, на территории 1 ресторан, 1 бар и производство джина.
Pros:

Локация - близко к основным достопримечательностям, рыбацкая гавань в 2 минутах ходьбы, где расположены таверны.

2026-05-22 • via Nuitee
P
Pratik • couple • in
1
2026-05-21 • via Nuitee
S
Sibusisiwe • couple • gb
7
2026-05-19 • via Nuitee
V
Van der merwe • solo_traveller • za
8
Pros:

Ambiance. Friendly staff.

Cons:

Restaurant. Some food on menu but not available to order

2026-05-16 • via Nuitee
J
Julie • solo_traveller • gb
10
Pros:

We weren't expecting such a fabulous hotel as it's chain. How wrong we were, luxurious, stylish and comfortable. Great food, lovely staff and a lovely welcoming local gin and tonic!

Cons:

The location wasn't our favourite, not very scenic, but that wouldn't stop us staying again.

2026-05-16 • via Nuitee
F
Franke • couple • at
10
2026-05-15 • via Nuitee