Hotel do Canal

Hotels
Bensaude Hotels Collection
8.4 (767 reviews)
Largo Drº Manuel de Arriaga , Horta , pt

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Great location
Good breakfast
Cons:
Noisy rooms
Occasional spa unavailability
Food temperature issues

Categories

Cleanliness
8.5
Positive mentions of cleanliness in reviews.
Service
8.7
Staff were described as friendly and helpful.
Location
8.6
Great location mentioned multiple times.
Room Quality
8.2
Some comments about rooms being noisy or needing improvements.
Amenities
8.3
Mention of spa and gym facilities, though some were occasionally unavailable.
Value for Money
8.4
Fair price for the quality as noted in reviews.
Food and Beverage
8.1
Breakfast received good reviews, but some improvements noted.
Overall Experience
8.4
Overall positive experiences shared.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 07:19

Property Description

Luxurious Accommodation with Stunning Views

The boutique 4-star Hotel do Canal in Horta offers modern rooms with panoramic views of Pico Mountain and the bay. Enjoy VIP treatment, free WiFi, and a fitness center with massage treatments and a sauna.

Dining and Relaxation Options

Indulge in local specialties at Clipper Restaurant, or unwind at the bar overlooking the Atlantic Ocean. Take advantage of the sauna, Turkish steam bath, and car rental services provided by the 24-hour reception.

Convenient Location and Amenities

Located just 100 meters from the beach, the hotel is a short walk from Horta Marina and a quick drive from Horta Airport. With free private parking on site, Hotel do Canal ensures a hassle-free stay.

Ready to experience luxury and relaxation at Hotel do Canal? Book your stay now!

Important information:

Please note that when booking 5 rooms or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOR

Location

Guest Reviews

8.4
Based on 767 reviews
Cleanliness: 8.5
Service: 8.7
Location: 8.6
Room Quality: 8.2
Amenities: 8.3
Value for Money: 8.4
Food and Beverage: 8.1
Overall Experience: 8.4
L
Ladislau Artur couple pt
9
2026-08-22 via Nuitee
C
Calin family_with_children ro
10
2026-08-20 via Nuitee
R
Rachel couple ca
5
Great location, good staff. Rooms are dated. Gym needs updating and AC.
Pros:

Great location!! Right off the marina
Really loved the outside seating area on the first floor. Bartenders and staff were very friendly and accommodating.

Cons:

Rooms seemed dated. Old carpet. Looked dirty around the edges. Rooms were noisy. Heard a lot of street noise. Needs a good update.
Gym had no weights. No fan. No AC.

2026-08-20 via Nuitee
D
Donatella extended_group it
10
Super location!
Pros:

It is a nice hotel in a super convenient location. They have a garage. Breakfast was excellent! The room was not too big but ok. The staff is very nice and helpful.

2026-08-20 via Nuitee
C
Christian solo_traveller fr
8
A good, old type classic hotel.
Pros:

The location is good enough.

Cons:

At breakfast, they only offer scrambled eggs and not any other kinds.

2026-08-19 via Nuitee
S
Susana solo_traveller pt
8
Pros:

Da localização, bom atendimento, bom pequeno-almoço.

2026-08-19 via Nuitee
J
Jan family_with_children be
7
Functioneel
Pros:

Ligging, netheid van de kamer, late checkout

Cons:

Binnenplaats werd niet gebruikt en was ongezellig. Ook het mooie buitenterras boven was gesloten. De jacuzzi was ronduit vuil

2026-08-18 via Nuitee
D
David Craig solo_traveller fr
8
Great base to explore the island
Pros:

Superb location
Underground parking

Cons:

Breakfast service good but a bid clinical at times; less friendly than the reception staff

2026-08-18 via Nuitee
D
David Craig extended_group fr
8
2026-08-18 via Nuitee
M
Martine solo_traveller ie
9
A bit of luxury in the very centre of Horta
Pros:

A real feel of luxury & history about this hotel, with great staff. I love that the rooms are like suites, & bringing back the history of the era of the PanAm flying boats, with stopovers having been made at Horta. The location is overall the best in all of Horta, near the marina, close to the beach, & start point of the promenade, the other end being the Ferry Terminal.

Cons:

I just wished there were sockets beside the beds.

2026-08-18 via Nuitee
M
Marie-Claire couple fr
9
bien pour une nuit
Pros:

L’hôtel est confortable, très bien situé face au port. Il dispose d'un parking privé, ce qui est indispensable

Cons:

Les places de parking sont petites

2026-08-17 via Nuitee
V
vanessa extended_group fr
7
Pros:

Chambre confortable literie top

Cons:

Petit déjeuner pas top qualité sur le pain les œufs et le jambon

2026-08-17 via Nuitee
J
Julie couple fr
9
Excellent choix pour séjourner à Faial !
Pros:

- Joli hôtel en plein centre d'Horta, très propre et confortable.
- Des fruits, des petits gâteaux et de l'eau avaient été déposés pour nous dans la chambre à notre arrivée.
- Bon petit déjeuner, avec du choix salé et sucré.
- Nous avons bien aimé la décoration de l'hôtel, autour du voyage et de l'aviation, et avec une petite ambiance rétro.

Cons:

Il y a un parking public et gratuit juste à côté, mais en plein été, celui-ci est parfois plein.

2026-08-17 via Nuitee
M
Michele solo_traveller it
9
2026-08-16 via Nuitee
G
Guy couple fr
10
2026-08-16 via Nuitee
M
Mario couple pt
10
Pros:

Todas as condições.

2026-08-16 via Nuitee
C
Carlos couple ch
8
2026-08-14 via Nuitee
A
Ankita couple nl
6
It was an okay stay. But for the prize, I would suggest staying somewhere else if there is a choice.
Pros:

The location was great.
Room was big enough.

Cons:

The staff was always “busy” and not very proactive with requests. There was always no water or towels in the room. The staff was always confused with pre-bookings and not warm or welcoming.

2026-08-12 via Nuitee
P
Paola extended_group it
9
2026-08-11 via Nuitee
S
Susana family_with_children es
8
2026-08-11 via Nuitee