Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent central location
Good breakfast (frequently praised)
Friendly/helpful staff (breakfast box, valet)
Some rooms/suites are spacious and well-equipped
Valet/garage parking available
Convenient for city exploration
Cons:
Dirty rooms / bad odors / hairs in bathrooms
Small or outdated rooms; photos don't match reality
Parking expensive or poorly sized (underground €30)
Inconsistent service (occasional rude receptionists)
Limited lobby/breakfast space and staffing
Poor value for money for some guests; overpriced extras

Categories

Cleanliness
6.2
Multiple reports of dirty walls, bathroom hair/pelos, bad odors and worn/soiled rooms; cleanliness is notably below expectations.
Service
10
Many reviews praise friendly, helpful staff (breakfast box for early departure, valet parking, attentive reception), though a few isolated reports of rudeness; overall service is a strong positive.
Location
10
Consistently praised as central and ideal for exploring the city; location is a clear strength.
Room Quality
6.5
Frequent comments about small, dated or poorly maintained rooms, unpleasant smells and old/damaged furniture; some suites are excellent but room quality varies widely.
Amenities
8.5
Amenities are mixed: paid garage/valet and equipped rooms are positives, but limited lobby space, sparse toiletries, lack of vending machines and inconvenient annex arrangements are drawbacks.
Value for Money
6
Several guests felt the price did not match room condition or star rating (comments about overpriced coffee, 4-star claims not met); value is weak.
Food and Beverage
8.4
Breakfast is often praised (excellent or good), though there are complaints about limited space/staff and poor coffee (instant) in some cases; restaurant better for breakfast than dinner.
Overall Experience
10
Many guests report an overall pleasant/recommended stay driven by location, breakfast and helpful staff despite issues with rooms and cleanliness; overall sentiment trends positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Luxurious Rooms with Modern Design
Experience the refined atmosphere of our modern rooms at Mercure Palermo. With design furniture and elegant bathrooms, each room offers a comfortable stay with amenities like air conditioning and satellite TV.

Delicious Breakfast Buffet
Start your day right with our sweet and savoury continental-style breakfast buffet. Indulge in homemade cakes and a variety of options to suit your taste buds.

Convenient Central Location
Located in the heart of Palermo, our 4-star hotel is just a short walk from Palermo Cathedral and Teatro Politeama theatre. With free WiFi and private garage parking available, explore the city with ease during your stay at Mercure Palermo Centro.

Book now for a memorable stay in Palermo!

Important information:

The private garage is offered:
from 6:30 to 23:00 for business days,
from 6:30 to 23:00 and closed from 11.30 to 18:00 for festive days.

.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: PMO

Location

Guest Reviews

8.2
Based on 5854 reviews
Cleanliness: 6.2
Service: 10
Location: 10
Room Quality: 6.5
Amenities: 8.5
Value for Money: 6
Food and Beverage: 8.4
Overall Experience: 10
A
Agnieszka • couple • pl
4
Pobyt udany, mimo obskurnego pokoju
Pros:

Lokalizacja i śniadania

Cons:

Pokoje stare, zniszczone meble, brudne ściany. Papierowe kubki do wody tylko pierwszego dnia. Po sprzątaniu nie dostaliśmy. Woda też nie została przyniesiona. Kosmetyki to mydło do rąk i szampon plus żel dwa w jednym. Szansa na zaparkowanie przy hotelu zerowa. Parking podziemny 30 euro raczej dla bardzo małych samochodów. Nie dałbym 3 gwiazdek. Zdjęcia na stronie chyba sprzed 10 lat.

2026-10-31 • via Nuitee
R
Roberta Bisini • couple • it
8
2026-10-30 • via Nuitee
B
Betty • solo_traveller • it
10
2026-10-30 • via Nuitee
A
Anna • solo_traveller • pl
6
Pros:

Lokalizacja

Cons:

Włosy na podłodze w łazience. Bardzo mały pokój mimo ze jednoosobowy to tylko z miejscem na łóżko we wnęce wiec klaustrofobiczny. Śniadanie słabe, kawa rozpuszczalna .

2026-10-30 • via Nuitee
A
Antonio • solo_traveller • it
4
qualità prezzo pessima
Pros:

dimensioni del letto e della stanza. La gentilezza del personale

Cons:

Stanza con cattivo odore. Bagno sporco con cattivo odore, peli e capelli.
Spazio per la colazione ridotto con personale non sufficiente.
Non esiste una hall o comunque uno spazio con tavolini che non sia nella area di passaggio e lontano dalla confusione.
2 caffè 9 euro....

2026-10-29 • via Nuitee
A
ANDREW • couple • gb
9
Pros:

Excellent centall location, comfortable, clean with good breakfast available. Recommended.

Cons:

A bit of traffic noise but youre in a city centte !

2026-10-29 • via Nuitee
M
Martine • couple • fr
8
Séjour agréable au cœur de la ville
Pros:

Accueil très agréable
Chambre propre et lumineuse
Très bien placé centre ville

2026-10-29 • via Nuitee
G
Gerd • solo_traveller • de
4
Pros:

Zimmerausstattung

Cons:

Einzelzimmer klein, wäscheablage vor dem Fenster. Taxiabzocker vor dem Hotel.

2026-10-28 • via Nuitee
Z
Zaunbauer • solo_traveller • at
9
2026-10-27 • via Nuitee
A
Andrea • extended_group • hu
9
2026-10-27 • via Nuitee
T
theSandmanAT • extended_group • at
9
Serhr gut für city break
Pros:

Sehr gute Lage, freundliches Personal, unser Zimmer war riesig!!!

2026-10-27 • via Nuitee
K
Kamila • couple • pl
10
2026-10-27 • via Nuitee
A
Angelo • extended_group • it
8
2026-10-26 • via Nuitee
O
Osamu • family_with_children • it
7
Pros:

The staff kindly prepared breakfast box for early departure in the morning.

2026-10-26 • via Nuitee
H
henry • couple • fr
1
J’ai changé d’hôtel
Pros:

Il y avait une odeur horrible dans ma chambre

Cons:

La propreté et l’équipe

2026-10-26 • via Nuitee
B
Borodai Correa • solo_traveller • gb
10
2026-10-26 • via Nuitee
I
Italiano • solo_traveller • it
9
2026-10-24 • via Nuitee
W
WILLIAM • family_with_children • us
8
2026-10-24 • via Nuitee
P
Patricia • couple • us
10
2026-10-23 • via Nuitee
F
Francesco • solo_traveller • it
9
Tutto bene
2026-10-23 • via Nuitee