Hampton Inn & Suites Ontario

Hotels
Hampton Inn
8.6 (397 reviews)
4500 East Mills Circle , Ontario , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Location
Friendly Staff
Value for Money
Cons:
Cleanliness Issues
Noise from Construction
Lack of Amenities

Categories

Cleanliness
8.06
Some reviews mentioned mold in the shower and smells of animals, indicating lower cleanliness.
Service
9.53
General sentiment highlights friendly staff and excellent service.
Location
9.57
Consistently praised for being close to shopping and dining.
Room Quality
8.02
Mentioned as dated with requests for updates, but generally clean.
Amenities
7.55
Lack of microwaves and fridges noted, which impacts amenities.
Value for Money
8.51
Good value mentioned but affected by construction noise.
Food and Beverage
8.56
Breakfast received good comments, but issues with availability during certain times.
Overall Experience
9.03
Mixed feelings due to construction, but many would return due to positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:54

Property Description

Modern Facilities and Free Amenities
The Hampton Inn and Suites Ontario offers modern on-site facilities and a range of complimentary amenities, including wireless internet access.

Convenient Location
Situated near Ontario Mills Mall and major motorways, this hotel is just a short drive from Ontario International Airport and popular entertainment venues like Citizens Business Bank Arena and Glen Helen Amphitheater.

Comfort and Convenience
Guests can relax in well-appointed rooms featuring Hampton beds, start the day with a complimentary hot breakfast, and make use of the outdoor pool and fitness center during their stay.

Book your stay at the Hampton Inn and Suites Ontario now for a relaxing and convenient hotel experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Any evidence of smoking in the rooms or anywhere inside the hotel may be subject to the hotel's fine policy. This is a 100% nonsmoking hotel.

The hotel will be undergoing renovations from 2/18/2026 until 3/31/2026. Thank you for your patience and understanding.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ONT

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 397 reviews
Cleanliness: 8.06
Service: 9.53
Location: 9.57
Room Quality: 8.02
Amenities: 7.55
Value for Money: 8.51
Food and Beverage: 8.56
Overall Experience: 9.03
M
Monique couple us
8
Very convenient for my work travel lots nearby comfortable and easy.
Pros:

Location ease of parking and spacious comfortable room.

Cons:

Nothing to complain about

2026-08-08 via Nuitee
N
NorthStar09960260071 Family
10
Best review of the month
Pros:

It is so good and nice.very accomadating

2026-08-01 via Tripadvisor
C
Camper18444699880 Family
10
Awesome Vacation
Pros:

Rooms are Spacious, beds are super comfortable, staff is amazing and the property is very clean. Also the location is the best it’s by everything and anything you can think of. Absolutely worth the money. And they have a great snack area for those late night cravings. I will definitely be coming back for our next vacation.

2026-07-31 via Tripadvisor
O
O845UYantoniob Family
10
Trip
Pros:

Good customer service! Would come back

2026-07-26 via Tripadvisor
T
T1901MYdonnaj Family
10
Very nice hotel
Pros:

Very nice large room .. great location

2026-07-24 via Tripadvisor
J
Joël solo_traveller pf
8
2026-07-21 via Nuitee
C
chelsmanuto Family Mission Viejo, California
10
Great experience
Pros:

Room is very clean and service is wonderful .

2026-07-20 via Tripadvisor
L
Lorraine family_with_children us
8
The hotel room was not worth the price.
Pros:

The hotel seemed clean and I was able to get into the room a little early.

Cons:

I thought the breakfast choices were on the skimpy side.

2026-07-19 via Nuitee
1
102adp Family
10
You Won’t Be Disappointed
Pros:

This hotel is wonderful and newly renovated. We love the staff especially Anthony at the front desk, he’s such a joy to be around and very helpful. It’s crazy close to everything, so there is something for everyone. You will not be disappointed

2026-07-12 via Tripadvisor
2
224rica Solo travel
6
Decent
Pros:

Breakfast didn’t have anything to drink and the shower head in the room was messed up. The front desk worker Azucena was great help though and made the experience much better.

2026-07-12 via Tripadvisor
S
Serina family_with_children us
10
2026-07-09 via Nuitee
L
L4638UAtaylorc Family
10
Last minute stay
Pros:

The staff was amazing and extremely helpful. The breakfast was good. The hotel was clean and the room was great. Would definitely visit again.

2026-07-08 via Tripadvisor
N
N8316WZbrandis Solo travel
10
5 stars
Pros:

Nice clean spacious rooms, great breakfast options 6-10a. And very friendly staff

2026-07-02 via Tripadvisor
B
B8892XSjosephm Family
10
Helpful
Pros:

Excellent service. The front desk was very friendly and helpful. 👍

2026-06-28 via Tripadvisor
7
729zanem Couples
10
One day lovely experience!
Pros:

I had a lovely experience at the hotel staff were lovely and accommodating

2026-06-27 via Tripadvisor
T
Tourist64651519773 Business
8
They provided fast and helpful service.
Pros:

4 out of 5, they provided fast and helpful service.

2026-06-14 via Tripadvisor
E
Elizabeth couple us
4
This was far below standards for Hilton Hampton Inns. We will not return.
Pros:

It was a short walk to the outlet mall and a short drive to Toyota Arena.

Cons:

Because our flight from the Central Time Zone was early, we arrived before check-in time and were charged an extra $50 for early check-in even though the room was ready. The carpet was dirty and in the elevator was peeling up in the middle of the elevator posing a trip hazard. The breakfast was minimal compared to other Hampton Inns. This was the second time we stayed in this hotel and both times noticed that the elevator inspection was 4 months overdue. In the room, the bathroom door latch would not open from the outside causing it to be continually locked from the outside. The automatic exhaust fan was irritating at best and would not stay off. I'm glad we didn't have to stay any longer.

2026-06-08 via Nuitee
E
Elizabeth couple us
3
This is far below what we have come to expect from Hilton Hampton Inns. We were very disappointed.
Pros:

The location was good for our needs. It is near a mall for walking in the A/C and near Toyota Arena for an event we were attending.

Cons:

Because we had traveled from another time zone, we were sound asleep when the person at the front desk called us at 10:30 p.m.. and told us we were making too much noise and questioned whether we had children in the room (we did not.) The person should have investigated before calling our room so late. In addition, we had only one towel and one wash cloth in the room for the two of us.

2026-06-08 via Nuitee
R
Reeves couple us
10
It was nice and the front desk was friendly and understanding
Pros:

How soft the bed was and how clean the room was

Cons:

Nothing

2026-05-11 via Nuitee
K
kevinwT7683BD Solo travel
10
Great experience
Pros:

Great atmosphere azucena was great. Very nice and professional and helpful as well

2026-05-10 via Tripadvisor