VIP Executive Entrecampos Hotel & Conference

No windows to open, even though ventilatuon is ok to exchange air. But during the night we had to shut it of because of humming. I didn't like that the cleaners changed our towels even though we have left them on hangers as it was written to leave them in bathtub if we want them to be changed. It really isn't necesarry to change towels every day and use excess water and detergents. And even though i have done my bed, they have redone it, and tucked everything under mattress and rearranged my pijamas. I really think noone should touch my underwear and if the bed is covered, it is obviously the way person wants it. They also cleaned floor with something unidentified which left the floor a bit sticky even though it wasn't sticky when we arrived. This is why the rest of the week we have left 'do not disturb' sign on the door knob because it was more comfy for us that way. I dont like the glass wall between the room and bathroom because when one persons needs bathroom during the night, the other gets awaken because of light.

The breakfast provided a generally good selection but the 'hot' food was virtually cold.
The only poor selection was the fresh fruit (as opposed to tinned fruit/salad), which was mostly limited to apples (red, green & in-between). We had asked for bananas, but one or two only appeared when we directly approached a member of staff, proving that the hotel did, in fact, have bananas, contrary to what we were told previously.

On the third morning, with the 'hot' food still stone cold, we had to wait over 20 minutes for more integral sliced bread to be brought.
On the fourth morning one of the 'heated' tureens was slightly warm. The others were still cold. This was after I had complained more than once to the breakfast staff.
On our fifth and final morning, we were back to all four tureens being cold.

The cutlery was impractical; tiny forks were paired with huge knives and there were other problems with spoons.

The breakfast staff should take training sessions from the Reception Staff. Most of the breakfast staff were sullen and unhelpful. A large bearded individual (possibly called Jorge) was rude. They should not be engaging with members of the public, much less paying guests. Totally the wrong attitude and complete disinterest.

Having been informed that the hotel restaurant was open all day for meals, we went there for lunch one day, shortly after 14:00 hours, only to be told very rudely by a female assistant that the kitchen was out of operation and lunch was 'off'.

Overall, one would not expect such disinterest and negativity with a 4-star hotel. But both the problems and the negativity stemmed from the catering department and its staff. Other aspects of the hotel and its staff were fine.
While little can be done about the current noise, proper training of the breakfast staff is easily rectified.

No hay servicio de habitaciones y el personal apenas hablaba cuatro palabras en ESPAÑOL.

Revolving front door was “challenging”! Foyer lift call buttons didn’t always work easily - needed repeated pressing. Being a UK tea drinker the coffee machine was no use to me; thankfully I now travel with a mini kettle & tea bags.