Hotel Cisneros

Hotels
8.1 (1654 reviews)
Paseo de Pastrana, 32 , Alcalá de Henares , es

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Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Convenient parking
Cons:
Noise issues
Aging facilities
High price for quality

Categories

Cleanliness
7.81
Several reviews mention issues with cleanliness and maintenance.
Service
8.78
The staff was described as friendly and attentive.
Location
8.82
Good location with easy parking access, although some comments on distance to the center.
Room Quality
7.77
Quality issues with old rooms and uncomfortable bedding noted.
Amenities
8.3
Parking availability and basic amenities are satisfactory.
Value for Money
6.76
Some reviews express that the hotel is overpriced for the quality provided.
Food and Beverage
7.81
Breakfast received mixed reviews, but some items were well received.
Overall Experience
8.78
Generally positive feedback despite some issues with specifics.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 07:09

Property Description

Convenient Location
Located just a short walk from Alcalá old town, Cisneros Hotel provides easy access to Madrid’s IFEMA convention centre and Barajas Airport via the A2 motorway.

Comfortable Rooms
All rooms at Cisneros Hotel are designed for comfort, featuring air conditioning, private bathrooms, and TVs for relaxation after a day of exploring.

24-Hour Services
Enjoy the convenience of 24-hour reception for assistance with car rentals and vending machines offering a selection of drinks and snacks throughout your stay.

Book your stay at Cisneros Hotel now to experience comfort and convenience in the World Heritage site of Alcalá de Henares, just a short distance from the heart of Madrid and the airport.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 10 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 9.90 per day.

Location

Guest Reviews

8.1
Based on 1654 reviews
Cleanliness: 7.81
Service: 8.78
Location: 8.82
Room Quality: 7.77
Amenities: 8.3
Value for Money: 6.76
Food and Beverage: 7.81
Overall Experience: 8.78
F
FERMIN BAQUES • couple • es
5
Cons:

Hotel en reformas, restaurante cerrado, wi-fi pésimo.
Si no tienen todos los servicios operativos, que no ofrezcan habitaciones como si todo estuviera normal.

2026-03-26 • via Nuitee
A
Antonio • family_with_children • es
7
Cons:

Mucha calor

2026-03-25 • via Nuitee
R
Rosa • couple • es
8
2026-03-24 • via Nuitee
F
Francisco • family_with_children • es
7
2026-03-22 • via Nuitee
A
Alex • couple • es
8
Buena pero mejorable
Pros:

La localización y el trato del personal

Cons:

El aire acondicionado no funcionaba bien (solo funcionaba el calor y el frio echaba calor) y el wifi tampoco iba demasiado bien.

2026-03-21 • via Nuitee
D
Daniela • family_with_children • es
10
2026-03-17 • via Nuitee
C
clara • family_with_children • es
4
Cons:

Ni mesas ni sillas en la terraza

2026-03-16 • via Nuitee
J
J. Sen • solo_traveller • es
5
Decepcionante
Pros:

El parking público en la calle a la entrada del hotel.

Cons:

Pagar 140 € por una habilitación en un hotel de barrio completamente en obras, sin servicio de restauración ni tan siquiera cafeteria, me parece un total y absoluto abuso hacia los clientes que no tienen conocimiento alguno de dichas obras.
En esas condiciones es mejor cerrar y arreglar a alojar huéspedes, y mucho más a ésos precios.

2026-03-15 • via Nuitee
E
Enric • solo_traveller • es
2
2026-03-09 • via Nuitee
D
Diego • extended_group • es
8
2026-03-08 • via Nuitee
A
Arroyo Cordero • family_with_children • es
6
Impresionante
2026-03-06 • via Nuitee
J
José • couple • es
10
2026-03-02 • via Nuitee
M
MARIA JOSÉ • family_with_children • es
7
Satisfecha
Pros:

Me gusta en general, calidad precio muy bien. Volvere

Cons:

Me faltó una cafeteria

2026-03-01 • via Nuitee
R
RAQUEL • family_with_children • es
7
2026-03-01 • via Nuitee
M
MARIANO • family_with_children • es
5
2026-02-28 • via Nuitee
V
Villa • couple • es
8
Hotel amable y muy tranquilo
Pros:

La ubicacperfecta con parking gratuito

Cons:

El hotel estaba de reformas pero sin demasiadas molestias

2026-02-23 • via Nuitee
J
José Miguel • family_with_children • es
10
2026-02-13 • via Nuitee
J
JOSE IGNACIO • solo_traveller • es
8
2026-02-13 • via Nuitee
A
Ana Isabel • couple • es
7
2026-01-25 • via Nuitee
F
Fernando • family_with_children • es
7
2026-01-23 • via Nuitee