Hotel Cisneros

Hotels
8.1 (1838 reviews)
Paseo de Pastrana, 32 , Alcalá de Henares , es
+34 918 88 25 11

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Hiking
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Convenient parking
Cons:
Noise issues
Aging facilities
High price for quality

Categories

Cleanliness
7.81
Several reviews mention issues with cleanliness and maintenance.
Service
8.78
The staff was described as friendly and attentive.
Location
8.82
Good location with easy parking access, although some comments on distance to the center.
Room Quality
7.77
Quality issues with old rooms and uncomfortable bedding noted.
Amenities
8.3
Parking availability and basic amenities are satisfactory.
Value for Money
6.76
Some reviews express that the hotel is overpriced for the quality provided.
Food and Beverage
7.81
Breakfast received mixed reviews, but some items were well received.
Overall Experience
8.78
Generally positive feedback despite some issues with specifics.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 07:09

Property Description

Convenient Location
Located just a short walk from Alcalá old town, Cisneros Hotel provides easy access to Madrid’s IFEMA convention centre and Barajas Airport via the A2 motorway.

Comfortable Rooms
All rooms at Cisneros Hotel are designed for comfort, featuring air conditioning, private bathrooms, and TVs for relaxation after a day of exploring.

24-Hour Services
Enjoy the convenience of 24-hour reception for assistance with car rentals and vending machines offering a selection of drinks and snacks throughout your stay.

Book your stay at Cisneros Hotel now to experience comfort and convenience in the World Heritage site of Alcalá de Henares, just a short distance from the heart of Madrid and the airport.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAD

Location

Guest Reviews

8.1
Based on 1838 reviews
Cleanliness: 7.81
Service: 8.78
Location: 8.82
Room Quality: 7.77
Amenities: 8.3
Value for Money: 6.76
Food and Beverage: 7.81
Overall Experience: 8.78
P
Paul • couple • es
10
2026-08-04 • via Nuitee
G
García • solo_traveller • es
6
2026-08-03 • via Nuitee
L
L'Avalot Teatre • solo_traveller • es
7
2026-07-25 • via Nuitee
E
Ezequiel • family_with_children • es
10
El mejor hotel de Alcalá en precio razonable
Pros:

Habitaciones impecables. El hotel está recién reformado, de diseño muy bonito. Ya hemos estado otras veces y es magnífico ver que no cambia: trato de empleados superamable, habitaciones limpias y cercanía.

2026-07-22 • via Nuitee
H
Hector • couple • es
9
2026-07-21 • via Nuitee
M
Maria Jose • solo_traveller • es
8
2026-07-20 • via Nuitee
T
Terry • couple • sx
7
2026-07-17 • via Nuitee
J
Jordi • solo_traveller • es
10
2026-07-14 • via Nuitee
A
Alejandro • couple • es
9
Pros:

Todo, la atención, la limpieza, la ubicación

2026-07-14 • via Nuitee
C
Carmen • solo_traveller • es
9
2026-07-14 • via Nuitee
C
Carlos • extended_group • es
6
2026-07-12 • via Nuitee
A
Aurora • solo_traveller • es
10
2026-07-12 • via Nuitee
J
Julio • solo_traveller • es
10
Pros:

La cama

Cons:

Falta de estantes oajones i8

2026-07-11 • via Nuitee
M
MANUEL • couple • es
9
Pros:

Personal amable,

2026-07-09 • via Nuitee
G
Gary Ondo • solo_traveller • us
10
2026-07-08 • via Nuitee
E
Eric • couple • es
7
2026-07-08 • via Nuitee
J
Junqing • solo_traveller • cn
1
2026-07-08 • via Nuitee
R
Raquel • solo_traveller • es
10
Pros:

La cama muy cómoda y el baño perfecto, muy limpio

2026-07-07 • via Nuitee
P
Pavel • solo_traveller • ae
3
Pros:

Clean

Cons:

They would ask your for credit card credentials to block the deposit. You cannot swipe a card to provide the deposit, you need to physically disclose all the credentials including cvv. Which is ridiculous

2026-07-07 • via Nuitee
M
Miguel Angel • solo_traveller • es
10
VOLVEREMOS
Pros:

Comodidad, limpieza, la atencion del personal y el poder aparcar el coche en el recinto perteneciente al hotel.

Cons:

El que no hubiera escobillas en el W.C.

2026-07-06 • via Nuitee