Hotel Cisneros

Hotels
8.1 (1733 reviews)
Paseo de Pastrana, 32 , Alcalá de Henares , es

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Children allowed

Facilities

Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Convenient parking
Cons:
Noise issues
Aging facilities
High price for quality

Categories

Cleanliness
7.81
Several reviews mention issues with cleanliness and maintenance.
Service
8.78
The staff was described as friendly and attentive.
Location
8.82
Good location with easy parking access, although some comments on distance to the center.
Room Quality
7.77
Quality issues with old rooms and uncomfortable bedding noted.
Amenities
8.3
Parking availability and basic amenities are satisfactory.
Value for Money
6.76
Some reviews express that the hotel is overpriced for the quality provided.
Food and Beverage
7.81
Breakfast received mixed reviews, but some items were well received.
Overall Experience
8.78
Generally positive feedback despite some issues with specifics.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 07:09

Property Description

Convenient Location
Located just a short walk from Alcalá old town, Cisneros Hotel provides easy access to Madrid’s IFEMA convention centre and Barajas Airport via the A2 motorway.

Comfortable Rooms
All rooms at Cisneros Hotel are designed for comfort, featuring air conditioning, private bathrooms, and TVs for relaxation after a day of exploring.

24-Hour Services
Enjoy the convenience of 24-hour reception for assistance with car rentals and vending machines offering a selection of drinks and snacks throughout your stay.

Book your stay at Cisneros Hotel now to experience comfort and convenience in the World Heritage site of Alcalá de Henares, just a short distance from the heart of Madrid and the airport.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 10 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 9.90 per day.

Location

Guest Reviews

8.1
Based on 1733 reviews
Cleanliness: 7.81
Service: 8.78
Location: 8.82
Room Quality: 7.77
Amenities: 8.3
Value for Money: 6.76
Food and Beverage: 7.81
Overall Experience: 8.78
I
Ivaán • couple • es
8
2026-05-16 • via Nuitee
E
Emmanuel • solo_traveller • es
9
Pros:

Camas muy comodas.

2026-05-16 • via Nuitee
R
RAFAEL • extended_group • es
10
Excelente
Pros:

Diseño y atención del personal

2026-05-14 • via Nuitee
L
León Darío • solo_traveller • co
8
Cons:

El hotel está siendo renovado y está quedando muy bien, pero hace falta terminar instalaciones para atender desayunos y un baño para los huéspedes por fuera de las habitaciones.

2026-05-12 • via Nuitee
M
Miguel • extended_group • es
9
2026-05-11 • via Nuitee
F
FERNANDO • solo_traveller • es
9
2026-05-11 • via Nuitee
R
Rubén • couple • es
10
2026-05-11 • via Nuitee
I
Isabel • family_with_children • es
7
Bien para un fin de semana
Pros:

Limpio y cómodo

Cons:

Aún no funcionaba el aire acondicionado

2026-05-10 • via Nuitee
J
josep • family_with_children • es
8
2026-05-10 • via Nuitee
A
adri • couple • es
5
BUENA ESTANCIA, CHECK OUT MUY MEJORABLE
Pros:

La cama

Cons:

La hora de salida a las 11:00 de la mañana sin posibilidad de ampliar o pagar el late check out como en el 90% de los hoteles del país

2026-05-09 • via Nuitee
S
Susana • solo_traveller • es
8
2026-05-08 • via Nuitee
B
Blanca • family_with_children • es
7
2026-05-08 • via Nuitee
B
Blesa • couple • es
10
2026-05-07 • via Nuitee
M
Martin • couple • es
9
2026-05-06 • via Nuitee
B
B . I . NIC • couple • es
9
2026-05-06 • via Nuitee
S
Sergio • couple • es
10
Un buen sitio para descansar
Pros:

Limpieza y confort

Cons:

Todo perfecto

2026-05-04 • via Nuitee
A
Antonia • solo_traveller • es
8
Pros:

Tiene parking gratuito

Cons:

Tiene pocas perchas

2026-05-04 • via Nuitee
J
Jose Ignacio • solo_traveller • es
9
Pros:

Personal agradable y recién reformado

Cons:

Insoronizacion

2026-05-03 • via Nuitee
N
Néstor • couple • es
9
2026-05-03 • via Nuitee
F
Fermín • solo_traveller • es
10
2026-05-03 • via Nuitee