Campanile Hotel Dartford

My room was clean and fine. I'd ordered a package of bed, breakfast and evening meal. At the evening meal it took one and a half hours to arrive. A lot of food on the basic menu I could not eat, so wanted to upgrade for £1.50. The system would not let me upgrade. I offered the man on reception the money but he couldn't take it. I ended up with a pizza which was supposed to be a vegetable one. It only had like half a mushroom as a topping and a bit of something else. The man on reception was also working in the kitchen. The service was DIABOLICAL. Breakfast was ok. I DO NOT RECOMMEND THIS TRAVELODGE.

A special thank you to Jay and Nirajt, who were outstanding servers throughout our visit. They were friendly, attentive, and made sure everything was perfect from start to finish. Their professionalism, positive attitude, and excellent customer service really enhanced the experience and made us feel valued as guests.

I would highly recommend this restaurant to anyone looking for great food and exceptional service.

I Had a great stay, Jay on check in was a nice polite young man and always happy to help me also Jay and Rob are fantastic very friendly +always happy to chat and help me with anything i need would stay again

I’ve been saying at this hotel since before it changed into travelodge and what an upgrade altogether! The staff are so lovely Jay and Rob have amazing customer service and it’s always a nice welcome when they are on shift.

We arrived around 6.30pm, was seen nearly straight away, room was lovely and clean, booked a twin room for a friend and myself. We then went for dinner in the restaurant area, Jay served us, Had great banter and could recommend and advise us what was available and about meal deals. Excellent customer service.
Would certainly stay here again.

I got to meet with Jay on arrival and he made me feel so welcome. Knowing I was on my own, he made time to talk to me and made sure that I was happy even when it got really busy. The hotel is one of the better travel lodges that I have stayed in. Clean, friendly and in s great location

Arrived at the hotel to be directed to a temporary reception, on arrival I asked where the restaurant was, only to be advised it was closed for refurbishment and no dinner or breakfast is available, this hotel was booked over others for the restaurant availability.

The restaurant closure is not advised on the website or app, totally unacceptable, especially when people travel for business and end up stuck in a hotel with no food.

Don’t stay here until they have finished the refurb. Am shocked a huge company like Travelodge are risking their reputation by operating this site in its current condition. Go to Dartford a few mins up road. Much better.

There were tradesmen everywhere .
I stopped off late afternoon/evening to get a room and was told I could only book online ,so I did. Then after booking and processing payment I was informed that there is a refurb underway and no food, to top it off they went on to inform me that in the morning there would be tradesmen about. What I certainly was not told was they would be working directly above me !!!!

I was rudely awakened in the morning by drilling , banging, what sounded like furniture being moved around and all sorts of other noises I couldn’t figure out.
I have taken videos .

The whole reason I stayed was because I had come down I’ll whilst travelling down country .
I needed food and sleep.

There was no mention on your website neither did staff tell me before booking.
In addition there was blood on the sheets in multiple places , the hair dryer was out of action and someone else’s hair in the bath room. Someone else’s carrier bag left under the bed .

There is a Travelodge 3 minutes away, jointer to a Burger King!!!

I could have stayed there .

As you can probably imagine I would like my money refunded. If not I shall go through my credit card company .

Appalling hotel, filthy room and broken bath, lights, window , hairdryer etc. emailed them and contact via app NO response. Terrible customer service. Avoid this hotel for business or leisure at all costs.

I found good mattresses and good linen, which offers you a good night sleep! The facilities were exactly what was needed ( having a bath tube on this particular room)!

Absolutely awful hotel. If it wasn’t for the fact I arrived after midnight, I would have left straight away. I felt unsafe! You get the to rooms from outside the main reception. These doors have no security features on them. Anyone could come and go as key cards were not needed. The blocks/corridors looked like prison cells with the matching grey colour to enhance your prison experience. The rooms were no better. I don’t believe they have been updated since time began. I even had a modem socket on the wall. For anyone under 30, you may need to go and look up what they are! I am not sure how well the smoke alarms work in the rooms as I had someone smoking cannabis on one side of me and smoking tobacco on the other side as it stunk. I kept my shoes on the entire time I needed to walk inside the room due to how bad the carpet was. The bathroom had a lot of mould and rust. Even the lamp shade was stained.

I understand they have taken the hotel over from another company but if you put your brand name to something then you should ensure that it is up to standards. This hotel was apparently taken over in July so they have had enough time to remove mould and increase safety at least. I stay in a Travelodge (or Premier Inn as they are meant to be the same standard) at least once a week for work and visiting friends but I have never encountered a hotel like this. I appreciate the website states that people will notice a difference in the hotels offering until they update it with their latest look but I think you should be more honest with how below the normal look this hotel actually is. It truly is awful. It’s not even cheap. I paid £70 for this treat!

I don’t take photo’s of hotels usually but I do not think people would believe how bad this hotel was unless they could see proof!

Visited with a group of friends for a weekend stay.
Breakfast on both mornings was an absolute shambles can’t remember a worse breakfast experience. The staff were told the previous evening that a large group would require breakfast at a certain time. However by the time I had arrived various items had run out and I was told bacon would be 7 minutes. I enquired again 5 minutes later and was told it would still be another 7 minutes as it had been put in the oven but someone forgot to turn it on!
By the time the bacon arrived other items had run out and it seemed impossible to have a cooked breakfast with all the items at the same time.
Other annoying aspects, the beans were ‘hidden’ on a separate table away from the other items and the bread was hidden out of sight in a drawer.
Onto the room. The TV didn’t work on Friday evening so I reported it Saturday morning. Nothing had been done as it still didn’t work Saturday evening. I went to reception Sunday morning and they had no record of my reporting it.
In checking the wires at the back of the TV I found a cigarette so the room obviously wasn’t cleaned thoroughly.
Overall a shambles

The hotel smells in places of damp and in other places of weed. I stayed there around 20 years ago when it was a Campanile, and there have been no updates to the rooms at all since then. The window in my room (309) could not be closed as the handle was loose and would not allow you to pull the window close enough to the frame for the latch to engage.

The bathroom was clean but worn, my room had an excess of shower curtain hooks that just opened a space to allow water to drain onto the floor. The shower was fine but would occasionally go very hot then back to normal.

The carpet was thin but had pieces of dirt on the floor, as if the vacuum cleaner (if used) was not up to the task.

The hotel bar/restaurant looked like a college common room from the 90's. The furniture was filthy and damaged. The upholstery was torn, pitted and stained.

On the plus side, it was cheap with free parking, and the bathroom had 2 bath towels. Reception staff I engaged with were understanding and friendly, but with the state of the place could do very little to mitigate for issues.

I would not stay there again in its current state.

This is 2025 the room is not good and that breakfast too dry crack on the wall bedding not changed too bad

Old and dated with a musky smell . Travel loge have not done anything with it ! Its like a bad bed sit and was over charged for food still not got a refund

I'd booked six rooms, one person had to be moved because off the room smelling nasty, one refused to stay, no one was happy with the rooms, hou couldn't get served at the bar at night so we had to find a restaurant to eat, the breakfast which we all paid for was horrendous, the food was terrible and at no point was it all out together, the crockery was dirty and the coffee machine was disgusting when they opened it to unblock it, we'll definitely not stop at a travel lodge again.

Not worth saving the money on a cheap room, spend a bit extra and stay somewhere decent!! Room stank, outdated and dark. Breakfast was so unorganised, obviously not enough staff. Wait times were ridiculous.

Time warp hotel, receptionist on his mobile phone instead of serving customers, worn out dirty carpets with mouse droppings, broken and rusty fittings, filthy bathroom, tiny tv, musty smell and screaming babies.

The hotel is in a great location. Needs a bit of renovation but travelodge are open about that.
The reception staff seemed to be doing everything and were very helpful. The room itself was clean and everything worked. The bed was comfortable and clean, the tv worked and the curtains were black out. What more do you want for £65 on a Saturday night.
I would stay again.