Concord Suites by IHG

Hotels
7.8 (519 reviews)
7800 Gateway Lane, NW , Concord , US
+1 704-979-3800

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
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Review Highlights

Pros:
Great/central location
Friendly and helpful staff
Many rooms reported clean and comfortable
Comfortable beds
Some renovated/new facilities
Excellent breakfast (reported by some guests)
Cons:
Under construction with no warning to guests
Pool removed but still listed as an amenity
Rooms sometimes small/tight for king bed
At least one report of very dirty bathtub
Parking limited/none at times
TV channels lacking; some rooms use window AC units

Categories

Cleanliness
7
Mixed reports: several guests described rooms as clean and comfortable, but at least one report of a very dirty bathtub and sediment indicates inconsistent housekeeping.
Service
9
Staff repeatedly described as friendly, polite and helpful; front desk and reception made efforts to assist guests despite property issues.
Location
9.5
Consistently praised: close to shops, restaurants, attractions and the race track; many guests cited the convenient central location.
Room Quality
7
Mixed room quality: some rooms recently refurbished and comfortable, but multiple reports of small/tight king rooms, unexpected accessible room assignments, window AC units and some outdated areas.
Amenities
6.5
Amenities were inconsistent: renovations noted and some new facilities, but pool has been removed (not updated in listing), TV channel selection lacking and parking issues reported.
Value for Money
7.5
Mixed value: some guests found price reasonable for location and comfort, while others felt disappointed paying comparable rates to nearby hotels given construction and missing amenities.
Food and Beverage
8.1
Breakfast feedback mixed but leaning positive: at least one guest called breakfast excellent while another disliked it; overall generally acceptable to good.
Overall Experience
7.8
Mixed overall: strong location and helpful staff balanced against construction, occasional cleanliness lapses, removed pool and room-size/amenity issues; many would consider staying again, others would not.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Convenient Location

The Comfort Suites Concord Mills hotel is perfectly situated between the Charlotte Motor Speedway and Concord Mills mall, offering easy access to popular attractions like Carowinds theme park and Bank of America Stadium.

Abundant Amenities

Enjoy complimentary perks such as free Wi-Fi, hot breakfast, and access to the indoor heated pool and exercise room. Business travelers will appreciate the fully equipped business center and meeting room for up to 50 people.

Comfortable Suites

Each suite is equipped with convenient amenities like coffee makers, irons, and hair dryers. Upgrade to a suite with a refrigerator, microwave, and wet bar for added convenience during your stay.

Ready to experience comfort and convenience at Comfort Suites Concord Mills? Book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 519 reviews
Cleanliness: 7
Service: 9
Location: 9.5
Room Quality: 7
Amenities: 6.5
Value for Money: 7.5
Food and Beverage: 8.1
Overall Experience: 7.8
G
Gail • family_with_children • us
9
Would consider again
Pros:

Convenient location.

Cons:

We were not told the property was Under construction. Room was on the smaller side for a king room

2026-10-17 • via Nuitee
G
Gail • couple • us
8
Would consider again but would hope my request for a suite was honored.
Pros:

Great location

Cons:

Room was tight for a king bed and sofa bed.

2026-10-17 • via Nuitee
J
Jeffrey • extended_group • us
8
Great place
Pros:

Close to everything

Cons:

Parking a little tight

2026-10-15 • via Nuitee
R
Robin • solo_traveller • us
5
The hotel was just decent enough for what it was and the staff was amazing!
Pros:

I liked the location as it is located near shops, restaurants, and attractions in which I was interested.

Cons:

Didn't like being unaware that I was getting an accessible room. Rooms are/have been refurbished, yet every other area seemed to have been left untouched. Being alone, I did not like being placed in a room at the end of the hall, near the stairway exit. I felt extremely uncomfortable.

2026-09-17 • via Nuitee
K
Kristen • couple • us
10
It was Great! Loved it and will definitely stay again!
Pros:

Great location. A lot of food options close. The room was very nice. Bed was very comfortable. Staff were nice!!

2026-09-12 • via Nuitee
J
Jaylee • solo_traveller • us
9
2026-09-07 • via Nuitee
H
Heather • family_with_children • us
4
Would not stay here again. For the price this was not what we expected.
Cons:

The listing says there is a pool. Apparently the pool was removed over a year ago per the front desk staff. It should be removed from the amenity list since this is a huge factor for families with children. We always base our hotel off of a pool for our child. The bathtub was very nasty. It had dirt and some kind of sediment in it. Which the staff had to have seen when they laid the towel and soap on the edge of the tub. When we turned the tub on to try and wash it down it didn’t want to drain.

2026-09-07 • via Nuitee
P
Paula • couple • us
6
2026-08-30 • via Nuitee
L
Lisa • solo_traveller • us
9
The room was nice and clean and staff was friendly and helpful.
Pros:

It was clean the staff was friendly and helpful

Cons:

The room was a great size and was close to restaurants.

2026-08-29 • via Nuitee
J
Jessica • couple • us
9
2026-08-18 • via Nuitee
A
Amanda • extended_group • us
8
Clean, comfortable & quiet nights rest.
Pros:

Clean & lots of space.

Cons:

TV channels were lacking & hard to navigate.

2026-08-17 • via Nuitee
H
Hilliard • solo_traveller • us
10
Amazing
2026-08-14 • via Nuitee
R
Roger • solo_traveller • us
10
2026-08-12 • via Nuitee
E
Eric • couple • us
10
Pros:

The breakfast was excellent. The room was actually way more comfortable and homely than what I was expecting. The front desk employee was very polite and professional. I will be staying here again one day.

2026-08-03 • via Nuitee
L
Levonza • couple • us
6
2026-07-20 • via Nuitee
S
Shantana • couple • us
10
2026-06-20 • via Nuitee
A
Aurelio • solo_traveller • us
1
Spend same amount, for other hotel to stay.
Pros:

Location

Cons:

All the construction going on , no warning about when booked payed same price of three other hotels next to. Rooms where out dated i know they are remodeling it ,heads up would have been nice. Not how pictures show on website. Window unit was the ac for room, was not enough to keep room cool . Very disappointed. Would not stay here again.

2026-06-16 • via Nuitee
A
Alexandria • couple • us
9
Great location, good price, and super comfy
Pros:

The amount of space and separation between rooms

Cons:

No pool and it’s extremely hot out

2026-06-15 • via Nuitee
A
Alan • family_with_children • us
10
2026-06-14 • via Nuitee
T
Terra • solo_traveller • us
9
2026-06-02 • via Nuitee