Hilton Garden Inn Atlanta Marietta

The location was perfect.

Location to Truist field.

Room was huge w 2 TV's and a living room area w fold out couch.
Lots of charging plug in options.
Room was clean.

I am writing to express my disappointment regarding a recent stay at the Hilton Garden Inn in Marietta, Georgia.

Unfortunately, the experience fell well below the standards I have come to expect from a Hilton property. Upon arrival, it became apparent that the hotel was undergoing major construction. The main lobby was closed, and the entrance had been relocated to a side entrance with very little direction or communication provided in advance.

The temporary entry hallway created an especially poor first impression. The area was lined with hanging plastic sheeting, paper taped across the floors, and visible water leaks that had saturated portions of the paper flooring. The environment felt unfinished, unsafe, and far from the quality typically associated with the Hilton brand.

The most concerning issue occurred Thursday evening around 9:30 PM when we returned to the hotel. There was no employee present at the makeshift front desk, and multiple guests were waiting to check in with no assistance available. Several guests indicated they had already been searching for an employee and waiting for nearly an hour without success.

In addition, at approximately 9:45 AM the following morning, we received a notice slid under our hotel room door informing guests that the water service to all rooms would be shut off from 12:00 PM to 3:00 PM that same day. This created a major issue for our family, as we were in town preparing for a graduation and needed access to showers and running water while getting ready for the event.

Due to the extremely short notice and the significant inconvenience this created, we were forced to cancel the remaining nights of our stay and secure other accommodations. This resulted in additional unexpected expenses and unnecessary stress during what should have been a special family occasion.

I fully understand that renovations and construction projects are sometimes necessary. However, the condition of the property, lack of staffing, limited communication, and disruption of basic hotel services were unacceptable and not reflective of the level of service and professionalism I expect from Hilton.

Had I been informed in advance of the extent of the construction, operational disruptions, and planned water outage, I likely would have selected another property.

This property is under renovation as of May 2026. Since they are renovating the whole reception / entrance area, you will need to use the service entrance at the back side of the hotel, and the check in counter is located in a small event room. The construction site was not closed completely, so you will see the whole mess from the corridor. The corridor is very old and dirty since it’s for employees and vendors.
I understand they needed to upgrade their hotel, but they should inform that to the guests prior to their visit and also should make the temporary guest areas more presentable if they want to charge the same amount of money.

The location was great, close to the Battery and Truist Park, which is why we stayed

It was ok.

Staff was great!
Bed was comfortable.

Privacy

Nice location and good walking around the hotel