Crowne Plaza Minneapolis West by IHG

Hotels
Crowne Plaza Hotels & Resorts
8 (274 reviews)
3131 Campus Drive , Plymouth , us

Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Clean facilities
Quiet location
Enjoyable amenities
Cons:
Room quality issues
Value for money concerns
Some noise issues

Categories

Cleanliness
7.89
Several guests mentioned the cleanliness of the rooms and facilities.
Service
8.86
Many reviews praised the friendly and accommodating staff.
Location
8.4
Guests appreciated the quiet neighborhood and proximity to attractions.
Room Quality
6.85
Feedback included concerns about room features, like draftiness and small beds.
Amenities
7.88
Enjoyable amenities like the hot tub and pool were highlighted positively.
Value for Money
7.34
Some guests felt disappointed about the value relative to the condition of rooms.
Food and Beverage
8.89
Reviews often noted the breakfast was very good and well-received.
Overall Experience
7.86
General sentiments were positive with a few issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:15

Property Description

Luxurious Amenities
Indulge in our large indoor pool and spa, perfect for relaxation after a long day of exploring Minneapolis. Enjoy modern conveniences such as a 42-inch flat screen TV and free WiFi in every room.

Convenient Location
Situated just off I-494, our hotel offers easy access to downtown Minneapolis, the Mall of America, and Target Field. Whether you're here for business or leisure, you'll appreciate our central location.

Comfortable Accommodations
Experience comfort at its best with a refrigerator in each room at Crowne Plaza Minneapolis West-Plymouth. Unwind in style and make the most of your stay with us.

Book your stay at Crowne Plaza Minneapolis West-Plymouth now and elevate your travel experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSP

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 274 reviews
Cleanliness: 7.89
Service: 8.86
Location: 8.4
Room Quality: 6.85
Amenities: 7.88
Value for Money: 7.34
Food and Beverage: 8.89
Overall Experience: 7.86
M
Molly family_with_children us
9
Pros:

We like the unique style of the hotel and the convenience of the lounge and restaurant onsite.

Cons:

The pillows were too puffy and thick.

2026-02-09 via Nuitee
M
Megan family_with_children us
3
Cons:

A lot of things could have been better. Like the rooms, cleanness, employee attitude

2026-01-19 via Nuitee
H
Halle couple us
10
2026-01-17 via Nuitee
D
Danny couple us
7
2026-01-05 via Nuitee
P
Powell solo_traveller us
8
Short but generally good stay.
Pros:

Nice facility. Well appointed.

Cons:

Too spread out. Was a lot of walking. My room was drafty with below temperature outside.

2025-12-13 via Nuitee
L
Lundgren couple us
8
Pros:

The breakfast was very good.

Cons:

We were the during anemia con. It was very hectic.

2025-11-15 via Nuitee
G
GYang060 family_with_children us
7
Beautiful and quiet hotel
Pros:

The hotel was super nice. Everything was clean and easy to navigate.

Cons:

Unsure if the air conditioning machine was working or not or if it was just designed the way it is but we barely felt any A/C in our room.

2025-10-20 via Nuitee
D
Diana family
4
Pros:

Our room was dirty and the grouns had remnants of old food all around. The room smelled moldy as well, and we asked to switch room and were accommodated.

2025-10-09 via Nuitee
E
Eric
8
Pros:

In town for a conference. Decent, but tired looking hotel. My room had a musty smell.

2025-10-05 via Nuitee
S
Scott
2
Will not be returning.
Pros:

The A/C wasn't working. Front desk said they would send Maintenance up at 3pm when he got in. Apparently he never showed for work. I asked to borrow a box fan a could see in the front desk office, and left out door open to pull air in from the hallway.
There was a vent in the shower that looked as if it hadn't been cleaned in years.
Overall very Unimpressed!!

2025-10-03 via Nuitee
D
Dennis
10
Pros:

The room was clean, staff were friendly and accommodating, and would stay there again

2025-09-27 via Nuitee
C
Carol partner
10
Pros:

Pleasant decor, beautiful walking trail behind the hotel, delicious full breakfast. Breakfast staff was outstanding and welcoming. Rooms and facilities were very clean and the setting was quiet.

2025-09-10 via Nuitee
M
Marty
8
Pros:

Only problem was luke warm to chilly in shower and still no warmer after 15 minutes. Too tired to care so i didnt call anyone.

2025-09-10 via Nuitee
R
Rebecca family_with_children
10
Pros:

Beautiful hotel, good proximity to all the Minneapolis things we wanted to see! We really enjoyed the hot tub and pool after long days of sight seeing, and the bar staff was particularly wonderful.

2025-09-08 via Nuitee
J
Jonathan
10
Called it home
Pros:

Great hotel, quite, never bothered. And a great pool and breakfast

2025-09-06 via Nuitee
A
Anthony partner
10
Pros:

Nice area

2025-09-01 via Nuitee
T
Theresa
8
Pros:

Service staff were amazing

2025-08-24 via Nuitee
K
Kayla family
6
Pros:

Limited dining and secluded area. Felt slightly Erie with the resort being so large with not many patrons. The spa treatment was amazing

2025-08-22 via Nuitee
J
Jessica family
8
Pros:

We enjoyed our stay. The beds were a bit smaller than expected. There is no microwave in the room. Staff was friendly and helpful. Close to dining. Has a great pool, fitness area, and hot tub.

2025-08-11 via Nuitee
L
Linda
2
Pros:

Staff friendly- my room was terrible.

2025-08-07 via Nuitee