Hotel Beatriz Playa & Spa

Hotels
7.3 (3147 reviews)
Mato S/N , Puerto del Carmen , es
+34 928 51 21 66

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable and spacious rooms
Great pool and spa facilities
Cons:
Food quality not up to expectations
Some cleanliness issues in corners

Categories

Cleanliness
6.94
Cleanliness was mostly good but some areas were noted as needing more attention.
Service
7.91
Staff were described as helpful and engaging, particularly noting the service from reception.
Location
7.95
Location was convenient, close to amenities, and particularly appreciated by guests.
Room Quality
7.4
Rooms were comfortable and spacious but a bit dated and could use a revamp.
Amenities
7.93
Available amenities like the pool and spa were highly rated, contributing to a good experience.
Value for Money
6.39
Some guests found the hotel a bit expensive, especially in relation to food quality.
Food and Beverage
5.94
Food quality was described as below expectations, as some guests likened it to cafeteria standards.
Overall Experience
7.91
Overall experiences were positive, despite some noted drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 16:53

Property Description

Beachfront Luxury at Beatriz Playa

Balcony Views and Mediterranean Dining
Experience the charm of Matagorda Beach from your balcony at Beatriz Playa. Indulge in Mediterranean delights at the buffet restaurant with a scenic terrace. For a more casual setting, the Davao bar offers poolside snacks, while the piano and lounge bars provide a relaxing atmosphere for drinks.

Relaxation and Wellness
Unwind at the spa with an indoor hydromassage pool, sauna, and hot tub. Pamper yourself with rejuvenating treatments like massages and facials, or stay active at the gym to keep up with your fitness routine.

Convenience and Location
Only 3 km from Lanzarote Airport, Beatriz Playa offers convenience and comfort. Explore Puerto de Carmen just a short drive away, or tee off at the nearby golf club. Book your stay now for a beachfront getaway like no other at Beatriz Playa.

Important information:

When booking [5] rooms or more, different policies and additional supplements may apply.

Please note that Half Board rates include breakfast and dinner. Drinks are not included.

Please note that men are required to wear trousers for evening meals in the restaurant.

Please note that payment is made upon arrival.

Please note that access to the spa is exclusively for guests aged 14 and over.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ACE

Location

Guest Reviews

7.3
Based on 3147 reviews
Cleanliness: 6.94
Service: 7.91
Location: 7.95
Room Quality: 7.4
Amenities: 7.93
Value for Money: 6.39
Food and Beverage: 5.94
Overall Experience: 7.91
P
patricia • solo_traveller • ie
1
Never stay again
Pros:

Location that's all

Cons:

Dirty run down

2026-07-25 • via Nuitee
R
ruben46_ • solo_traveller • es
7
Bien pero mejorable comparado con otros TI
Pros:

Ubicación al lado de la playa ,aeropuerto,zonas de ocio, restaurantes, farmacia, supermercado.El personal super atento,solucionaron problemas con alergias alimentarias,pedir taxis.La comida está muy bien,variada,carnes pescados a la plancha,verduras, legumbres,pizza,pasta tienes de todo, restaurantes temáticos incluidos en el TI,un oriental,italiano y un día de barbacoa. Mejorable el tema snacks de la piscina,unas olivas,patatas fritas etc no estaría mal.

Cons:

El último día de estancia me aparece una carta en la habitación agradeciendo que reservase en su hotel y pidiéndome literalmente que les ponga un 9/10 de puntuación en Booking si estuve a gusto. Sólo por eso ya les he bajado un punto más,no deberían mendigar reseñas positivas,lo que veo es lo que puntúo. El mobiliario necesita reforma urgente,las puertas están hinchadas,hay golpes en las paredes,no hay puertas en los armarios y no hay enchufes en las mesitas de noche. Los horarios son 100% ingleses: desayuno de 8 a 10h,comidas de 13 a 15h y cenas de 18:30 a 21h, los horarios de comidas nos dejan fuera a los latinos.El bar de la piscina cerraba a las 18, inadmisible para mi gusto.La animación es mejorable,no mala.El agua climatizada de la piscina había días que no lo estaba,puse reclamación.El café de máquina que ofrecen a los de TI es infame,no se puede ofrecer algo tan malo.

2026-07-25 • via Nuitee
E
Emma • couple • gb
9
2026-07-25 • via Nuitee
H
Henri • solo_traveller • fr
9
Pros:

le personnel

Cons:

le buffet peut être meilleure

2026-07-24 • via Nuitee
A
Antia • couple • es
5
2026-07-24 • via Nuitee
C
Carlos José • couple • es
4
Decepcionante y muy mala experiencia no lo recomiendo
Pros:

La ubicación y algunas instalaciones

Cons:

Está anticuado, las camas horribles no puedes descansar el aire acondicionado hacía un ruido insoportable …se tuvo que habría terraza y entraron mosquitos osea muy mal …lo comunicamos al personal y no hicieron ni caso

2026-07-23 • via Nuitee
B
Ben • couple • gb
8
2026-07-23 • via Nuitee
L
Laura • family_with_children • es
10
2026-07-21 • via Nuitee
M
Mirjana • family_with_children • hr
8
For one night stay it was perfect!
Pros:

Nice, clean, profesional

Cons:

Old conzervative design of hotel

2026-07-21 • via Nuitee
A
Alfonso • solo_traveller • es
7
2026-07-21 • via Nuitee
R
Roberta • extended_group • it
1
Un soggiorno da dimenticare: condizioni igieniche inaccettabili, blatte ovunque e un’assistenza che non ha mantenuto qua
Pros:

Purtroppo c’è ben poco di positivo da segnalare. La posizione è comoda e le aree comuni sono esteticamente gradevoli, ma tutto questo passa in secondo piano davanti alle gravissime condizioni igieniche della struttura.

Cons:

Esperienza pessima. La camera era in condizioni igieniche inaccettabili: polvere ovunque, cosa ancora più grave per chi, come me, soffre di allergia alla polvere. Il problema più disgustoso è stata però la presenza continua di blatte: ne abbiamo trovate nelle aree comuni, sul balcone, all’interno della camera e addirittura una sul letto. Una situazione davvero rivoltante che ci ha fatto sentire a disagio per tutto il soggiorno. Abbiamo immediatamente chiesto una pulizia approfondita della camera e la sostituzione delle lenzuola. Ci è stato assicurato che sarebbe stato fatto, ma avevamo lasciato volutamente una piccola macchia sul lenzuolo per verificare l’effettivo cambio e, al nostro rientro, era ancora lì: le lenzuola non erano state sostituite. Oltre alle pessime condizioni della camera, ci siamo sentiti presi in giro dal personale. È inaccettabile pagare un soggiorno e ritrovarsi in una situazione del genere.

2026-07-20 • via Nuitee
A
Andrew • solo_traveller • gb
10
Pros:

The experience

Cons:

Nothing

2026-07-20 • via Nuitee
F
Francisco Manuel • solo_traveller • es
9
2026-07-19 • via Nuitee
L
Leire • couple • es
9
Como en casa
Pros:

El personal en general súper agradable, te hacen la estancia como en casa. En especial Lucas en que recibe las cenas fue una persona súper cercana y divertida con nosotras. Ha sido un placer conocerle!

2026-07-17 • via Nuitee
B
Baptiste • couple • fr
10
2026-07-16 • via Nuitee
F
Fernando • solo_traveller • es
3
2026-07-16 • via Nuitee
N
Noelia • solo_traveller • es
10
2026-07-15 • via Nuitee
D
diego • family_with_children • es
9
2026-07-15 • via Nuitee
T
Tenerife • solo_traveller • es
5
Pros:

Las zonas comunes y la ubicación del hotel

Cons:

Las habitaciones estaban muy deterioradas el mobiliario antiguo y viejo las puertas rotas por debajo cálida precio muy malo... Para como tienen las habitaciones hace falta una gran reforma urgente

2026-07-15 • via Nuitee
M
Malik • extended_group • gb
3
2026-07-14 • via Nuitee