BlueBay Banús

Hotels
•
Blue Bay Resorts
7.6 (3064 reviews)
Carretera de Cádiz, Km 173 , Marbella , es

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Good/excellent location (near Puerto Banus)
Friendly, helpful staff and prompt housekeeping
Attractive green grounds and multiple pools
Varied and good breakfasts / meals
Large, bright rooms (when in good condition)
Wide entertainment programme and activities
Cons:
Room quality/run-down, many rooms not renovated
Insects reported (cockroaches, ants) and bad bathroom smells
Weak or poor air conditioning
Humidity in rooms, visible wear (doors, furniture)
Perceived poor value for money / overpriced
Noise from other guests / lack of clear quiet-hours

Categories

Cleanliness
6.2
Mixed reports: some guests praised prompt housekeeping and generally clean, bright rooms; several reviews report insects (cockroach, ants), bathroom bad smell and humidity, so cleanliness is inconsistent across rooms.
Service
8.8
Generally positive: staff repeatedly described as friendly, helpful and responsive (prompt room cleaning, welcoming reception, active entertainment team).
Location
8.9
Frequently praised: very good/excellent location, close to Puerto Banus and convenient for guests.
Room Quality
5.8
Several negative comments: rooms described as old, not renovated, run-down, with weak AC, lack of slippers/iron and visible wear (holes in doors); some positive notes about room size and brightness but overall room quality is below expectation.
Amenities
8.3
Positive: multiple pools for adults and children, attractive green grounds, varied entertainment and activities; minor criticism about pool opening hours (starts at 11am).
Value for Money
6.5
Several guests felt the price was too high for the quality (expected higher standard for a 4-star), stating rooms looked like 3-star and price/quality imbalance.
Food and Beverage
8
Generally good: breakfasts described as very good, varied and abundant; meals praised in several reviews though one noted breakfast as decent but not international.
Overall Experience
8.3
Overall mixed-positive: guests enjoyed location, grounds, amenities and service, but recurring issues with room condition, AC and occasional pests lowered the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 21:07

Property Description

Tropical Oasis in Puerto Banús

Luxurious Accommodations: Experience comfort and style in our air-conditioned rooms with satellite TV, minibar, and private bathroom.

Culinary Delights: Indulge in traditional Andalusian cuisine at our 2 restaurants or sip on cocktails at the poolside bar and beach club bar.

Convenience at Your Fingertips: Let our 24-hour reception assist you in booking tours and activities, or rent a car/bicycle to explore the area easily.

Immerse yourself in luxury at BlueBay Banús and make unforgettable memories.

Important information:

Please note that parking places are limited and reservations are not possible.

Please note, when booking 4 or more rooms, different policies and additional supplements will apply.When booking half board, note that drinks are not included.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AGP

Location

Guest Reviews

7.6
Based on 3064 reviews
Cleanliness: 6.2
Service: 8.8
Location: 8.9
Room Quality: 5.8
Amenities: 8.3
Value for Money: 6.5
Food and Beverage: 8
Overall Experience: 8.3
M
Maryam.KAZ • solo_traveller • ma
8
Pros:

L'emplacement,les piscines et l'ambiance générale de l'hôtel

Cons:

Tout le personnel était correct,,sauf le garçon qui se charge des serviettes de piscine, j'ai ressenti un comportement limite raciste à mon égard en refusant de me servir et m'a obligé à faire tout le trajet à la réception. Alors quil a servi d'autres !!

2026-08-29 • via Nuitee
H
Halilou • couple • es
8
2026-08-29 • via Nuitee
O
Omar • solo_traveller • ma
7
2026-08-29 • via Nuitee
Özlem • couple • at
8
Nach der Reklamation konnten wir den Aufenthalt genießen.
Pros:

Eine sehr schöne Anlange mit zwei Pools.

Cons:

Leider war das Hotelzimmer nicht besonders sauber, auf der Bettwäsche waren Flecken.

2026-08-28 • via Nuitee
M
Marco • family_with_children • it
3
Pessimo
Pros:

Avrebbe delle potenzialità, ma dovrebbe essere completamente profondamente ristrutturato. È fermo agli anni 70, struttura vecchia mal tenuta e per nulla comoda

Cons:

Lo staff, tranne un ragazzo della reception, molto maleducato e poco disponibile, atteggiamento a dir poco infastidito nel momento in cui si chiede qualcosa. Ho chiesto un letto matrimoniale al posto di due letti separati mi hanno risposto che era la stessa cosa. Fossi nel direttore gli inviterei a fare altro lavoro! La struttura è vecchia e fatiscente, bagno vergognoso, pressione dell’acqua calda ridotta ad un rigagnolo, praticamente impossibile fare una doccia. In bagno c’è una tenda per farsi la doccia nella vasca, in un safari in Africa si avrebbe più comodità. Infissi, finestre ed arredi fatiscenti.

2026-08-28 • via Nuitee
W
Wout • couple • pt
4
Overpriced and outdated.
Pros:

The gardens

Cons:

The rooms have not been renovated in 30 years at minimum. Not joking.

2026-08-28 • via Nuitee
L
LAURENT • couple • fr
10
Pros:

la piscine, le buffet, la beauté de l'hôtel

Cons:

Le parking

2026-08-27 • via Nuitee
L
Lopez • solo_traveller • gb
10
2026-08-27 • via Nuitee
Q
Quaresma • family_with_children • pt
10
2026-08-27 • via Nuitee
J
Joanna • solo_traveller • gb
7
It's was okay,but they should improve their menu.
Pros:

The hotel itself was nice,great rooms,and very clean.

Cons:

I've stayed over 2 weeks on work trip. Having to eat the same breakfast every day was getting to me by the end of it.They could do better variations. Dinner however, I would skip, tried it twice wasn't nice at all!

2026-08-26 • via Nuitee
M
Mama • couple • fr
8
2026-08-25 • via Nuitee
F
Federico • couple • it
1
2026-08-25 • via Nuitee
M
Maria Herminia • solo_traveller • pt
7
Agradável repouso
Pros:

Os jardins,a piscina pequena,a comida,e a simpatia dos empregados. Eram todos excelentes. E o bar na recepção,é uma pena não abrir,faz falta,para se relaxar à noite.

Cons:

A falta de banquetas para as malas. Tiveram k ficar no chão,a atrapalhar tudo. Todo o hotel está muito delabreé. Precisa de um UP.

2026-08-25 • via Nuitee
M
Mohamed • couple • be
8
trés bon séjour : emplacement magnifique , un grand choix de nourriture, personnel très sympathique
Pros:

l'emplacement est super a deux pas de la plage , l'hôtel est entouré d'un très grand jardin et de deux grandes piscines séparées , les chambres avec balcons sont très spacieuses mais vétustes .

2026-08-25 • via Nuitee
R
Rafael • solo_traveller • es
6
Cons:

El lavano

2026-08-24 • via Nuitee
L
Leonardo • couple • it
8
Perfetto per soggiorni brevi, ottimi servizi inclusi
Pros:

Struttura molto spaziosa e vicina alla spiaggia, top i servizi piscina e buffet, camera vecchio stile ma con tutti i servizi necessari

Cons:

La pulizia da rivedere

2026-08-23 • via Nuitee
F
FLORENCIO • couple • es
8
Es mi segunda estancia y sin duda repetiré
Pros:

La atención del personal, excelente

Cons:

Los socorrista se las piscinas, todo el día hablando por teléfono o enviando notas de audio. Sin prestar atención a la gente que se tiraban de cabeza a la piscina estando prohibido.

2026-08-22 • via Nuitee
M
María Dolores • extended_group • es
8
Estancia tranquila y relajada.
Pros:

Las piscinas con diferentes ambientes, y el Bar con comidas muy bien preparadas.
Añadir que los camareros y camareras, servicio de limpieza muy profesionales y agradables.

Cons:

Nos tocó en la última zona, números 700-800 y no sé si en el resto era igual pero en esta zona debo decir que Algunas instalaciones estaban muy obsoletas, como los baños de las habitaciones teniendo bañera y armario muy antiguo, así como puertas y ventanas. Los Jardines de la zona 800 descuidados, cosa que no entiendo ya que el en el resto de las zonas estaba muy bonitos y cuidados. Aunque la limpieza de todo el hotel era excelente tanto habitaciones como patios exteriores.

2026-08-22 • via Nuitee
A
Angelo • solo_traveller • it
9
2026-08-21 • via Nuitee
P
Piasecka • couple • pl
10
Było wspaniale ♥️
Pros:

Piękny ogród, czystość , pyszne śniadania i kolacje

Cons:

Brak

2026-08-21 • via Nuitee