Hotel La Fenice

Unfortunately, our experience with Hotel La Fenice was extremely disappointing. We had a reservation for early March 2025, but due to the nationwide strike in Greece following the tragic train accident in Tempi, all transportation was suspended, including our flight.

Despite providing full documentation and kindly requesting either a rescheduling of our stay or a partial refund, the hotel showed no understanding or flexibility whatsoever. They refused to accommodate our situation, even though it was clearly a case of force majeure, and not a personal cancellation.

As 25-year-old students, this trip meant a lot to us, and losing the entire amount without any empathy or effort to assist was truly disheartening. We would not recommend this hotel based on their lack of customer care and rigid approach to an exceptional circumstance.

Many things to do around the area

Bed bug infestation. Horrible. If I could give 0 stars. Stay away. I had to wake up early for a tour and was met with a bed bug on the bed. I immediately grabbed it with tissue and put in the a ziplock I use when traveling. I called downstairs and the worker said we will take a look later.

When I returned from my trip I went to front desk to request a change of room. The man had an attitude like he didn’t want to give me a new room and said they found nothing there and why I came so late as if I was supposed lose out on our tour of 600 I paid for my kids and I.

I moved my room from 401 to 101. Next day found a bed bug there. Found out they were cleaning the other room and ran up to cleaning lady to alert her. They got staff and they found a third bed bug full of blood in the new bed.

They switched me to the sister hotel around the block. It was my last night so everything was so fast. All I did was moved around. I requested a refund and laundry service as I do not want to bring these bugs home.

The hotel said I have to wait a week since manager is on vacation so they have no answer for me. Hotels.com only wants to give me 150 rewards. I have been a loyal customer for years.

This is all around a disgusting hotel. I saw they placed another family that same night after having found the bed bug. They did not care. They did not even have enough time to fumigate. They are spreading and leaving the bugs there. Unacceptable

Excellent location. Friendly staff. Needs updating

Clean and decent hotel in a very central location, but in a quiet street.
Hotel has no reception which is a bit inconvenient, as you need to go around the corner to their sister hotel for check- in and check - out
Air con functioned well
Bathroom is spacious and renovated, shower with enough hot water and pressure. Besides the bathroom the hotel is a bit outdated,

Hotel situated very convenient to city centre. Hotel staff were very friendly. Reception at the hotel was not staffed and had to use the reception at nearby Hotel Concordia.

This hotel is not what it used to be. I had stayed in here, and I remember friendly staff. Now you have no contact with them unless you go to a different property/hotel. There is no one at the front desk. You have to go to a different hotel to check in or any other issue you may have. I would never come back to this hotel again.

Sean in the breakfast terrace was excellent.
Housekeeping was helpful.
Service at the desk at the Concordia was not very helpful.

Well where do I start…

We arrived in the sweltering heat to be greeted with a sign on the front door that we had to go to another hotel, Hotel Concordia, to check in, as there is no staff at reception for Hotel Le Fenice.

Upon receiving the keys to the property, Room 202, we made our way to the room and immediately smelt a strong odour of mould. There were mould stains on the ceiling with little flies around it. We turned the aircon on to try and get rid of the smell as the room felt very damp, but this appeared to make it worse.

The aircon was on some sort of timer, which switched off every 5 minutes and sounded like a small jet engine when starting back up.

The shower filled up water and took a while to drain, and due to slow drainage, the shower left dirt behind in the tray.

The sink was cracked and looked very poor.

The bed had a mattress topper on top, which was too big for the mattress, so when you slept on the edge it felt like you were going to slide off the bed. My partner and I were very itchy laying on the bed, which we were concerned about as we had previously read reviews about bed bugs.

The Wifi does not work in the room, you need to go out into the hallway.

Due to the strong odour of mould I could not sleep and spent most of the night/morning in the hotel foyer to get away from the room.

I advised the hotel staff at Hotel Concordia the following day of the foul mould odour and everything else wrong with the room, and that we will be checking out as we have found alternate accomodation, to which the hotel staff said “ I’m sorry about your stay”.

There was no offer to move into another room, nor was there any offer of a refund for the second night, or a partial refund for the first night.

Do not stay at this property.

Hotel la Fenice is not as advertised!!! The pictures are a lie! There is no front desk reception. You need to lug your luggage up the uneven road and around the block to Hotel Concordia. The place smells like mold. I booked a 'Basic' room with a double bed. I expected it to be in a full service hotel with a front desk/security and to not be musty. Do not trust the pictures!!!

I booked a room at Hotel la Fenice in Metropolitan Rome, through Expedia. The pictures online were nothing like the hotel or room that is advertised on line. There is no front desk service at all-EVER(so, no security), despite the pictures on line that show a beautiful reception area and a person behind the desk. The tiny room was musty, moldy, and very, very basic. The outside of the building was dirty and disgusting. Don't trust the pictures for Hotel la Fenice 'basic room'. I expected more going through Expedia. Very disappointed.

If you like service men walking into your room without notice, moldy food at the breakfast buffet and - to top it off- bed bugs, then this is the hotel for you!

We really wanted to like this hotel after it was recommended to us. The location is excellent and the staff are so kind. That is the only positive thing I can say about our stay.

The first hiccup was when three maintenance guys tried to come into our room without notice. We had gone back to our room to freshen up and because house cleaning had already come by, I didn't think to put the "Do Not Disturb' sign on the door. My bad because we got a shock when three guys opened our door and were about to come it to check out our air conditioner. Not really a big deal but it was weird.

The biggest complaint is the bed bugs. Enough said. We're working with the hotel on a partial refund but this experience was just the worst. We met another family in the lobby who also had bed bugs in their room.

The people who referred this hotel to us visited years ago and they had a really charming stay. When we're looking for places to stay, the location and cleanliness are our main concerns - we don't need anything posh or fancy - just a safe and clean place to sleep.

I really hope this hotel can get the bed bug situation taken care of because it is really cute and, again, the staff were excellent.

If you like service men walking into your room without notice, moldy food at the breakfast buffet and - to top it off- bed bugs, then this is the hotel for you!

We really wanted to like this hotel after it was recommended to us. The location is excellent and the staff are so kind. That is the only positive thing I can say about our stay.

The first hiccup was when three maintenance guys tried to come into our room without notice. We had gone back to our room to freshen up and because house cleaning had already come by, I didn't think to put the "Do Not Disturb' sign on the door. My bad because we got a shock when three guys opened our door and were about to come it to check out our air conditioner. Not really a big deal but it was weird.

The biggest complaint is the bed bugs. Enough said. We're working with the hotel on a partial refund but this experience was just the worst. We met another family in the lobby who also had bed bugs in their room.

The people who referred this hotel to us visited years ago and they had a really charming stay. When we're looking for places to stay, the location and cleanliness are our main concerns - we don't need anything posh or fancy - just a safe and clean place to sleep.

I really hope this hotel can get the bed bug situation taken care of because it is really cute and, again, the staff were excellent.

In my experience the hotel and service are very poor, will not stay again.
We had a room for 3 adults so they put a chair-bed that was very clumsy and stable (imagine sleeping on it ) . The mattress kept sliding down keeping me awake.
There is nobody in reception , for anything you have to go to another hotel.
I came back late from work and found that the cleaner left only 2 towels , no shampoo or toilet paper . I called reception at 11pm and was told to go to another hotel to sort it or tomorrow .
Air conditioner didn’t work or literally didn’t work so was suffocating in the heat.
Breakfast hardly any choices …
And stairs is all stained and dirty.
Shame as this hotel is in the amazing location !

Hotel was very conveniently located for sightseeing and for the price was fairly good value. The staff were also friendly and helpful. The property seemed fairly clean until we were biten by bedbugs during the night, which means we wouldn't stay there again unfortunately.

It should have been clear that we needed to check in at another hotel down the street. They forgot our third bed, but promptly brought it. The room was immaculate. They allowed us to store our luggage and it was in our room when we checked in. The young man at the front desk was wonderful. All the employees we encountered were nice. The rooftop breakfast buffet was great as were the girls that served it. Location was great. Overall a good experience and I would recommend it.

he room was gloomy. Dark. We arrived at night from southern Italy. Then my daughter, sitting on her bed, saw animals coming out of it. They were bedbugs. They grow in dirty and humid environments. What interests me the most was that the person in charge of the mob doesn't care. The room was in the shade. Dark. We arrived at night from the south of Italy. Then my daughter, sitting on her bed, saw animals coming out of it. They were bedbugs. They grow in dirty and humid environments. What bothered me the most was that the person in charge of the mafia didn't care about me. He told me that everything was full and that he could not do anything. I asked him for my money and he told me qje until tomorrow for something from his payment system. I never imagined that I would see more insects in Rome than in South and Central America. Do not come to this hotel! They sell it very well but it's a lie! It's midnight and I didn't get my money all back and I couldn't do anything. I asked for my money and I said qje until tomorrow for something from your payment system. I never imagined that I would see more insects in Rome than in South and Central America. Do not come to this hotel! They sell it very well but it's a lie! It's midnight and I didn't get my money back! I should had gone to an apartment instead of this low-end hotel for the same Price. It was not chep

To check in to the hotel you will need to go up the street and around to corner to another hotel, then walk back to Hotel La Fenice.... a bit tedious especially with luggage. Room was clean, but tiny. The breakfast is served on the rooftop, also a bit cramped and small but not too bad. Thankfully I was only staying for 1 night.
Wi Fi was terrible and not reliable.

first day in hotel could not get wifi. Found front desk lady rude. Bed is not comfortable and room is small. Street entrance is rough.

On plus side, relatively well located for access to places to see. The breakfast was decent and fellow looking after it was great.

Perfectly located, clean and cosy hotel. Friendly staff.