Napolitano Hotel

Hotels
7.9 (961 reviews)
Ave. George Washington #51 Esq. El Numero, Malecon , Santo Domingo , DO
+1 809-687-1131

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and comfortable beds
Friendly staff
Good breakfast
Close to attractions
Cons:
Noise from nearby clubs
Issues with housekeeping
High prices for minibar items
Dirty floors

Categories

Cleanliness
7.11
Several mentions of dirty or unkempt areas, impacting overall perception.
Service
8.58
Multiple reviews highlighted nice staff and customer service.
Location
8.62
Close to the sea and other attractions, but has noise issues at night.
Room Quality
8.07
Generally noted as clean and well-kept with comfortable beds.
Amenities
7.6
Good amenities were mentioned, but issues with the availability of towels and blankets.
Value for Money
7.56
Some reviews indicated high prices for certain services.
Food and Beverage
8.11
Breakfast is often commended, but some suggest more variety.
Overall Experience
7.58
Mixed reviews, with strong points on service and location but also significant issues like noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 19:56

Property Description

Luxurious Beachfront Property

Soothing Spa Services and Gourmet Dining

Convenient Location and Airport Accessibility

Experience the ultimate relaxation at Napolitano Hotel & Casino with its beachfront location and rejuvenating spa treatments. Indulge in delectable international cuisine at the Terrace Restaurant and unwind at the on-site bar. With easy access to the commercial center of Santo Domingo and just a short drive from Las Americas International Airport, this hotel offers both convenience and luxury. Book now to enjoy a perfect blend of seaside tranquility and city excitement at Napolitano Hotel & Casino.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SDQ

Location

Guest Reviews

7.9
Based on 961 reviews
Cleanliness: 7.11
Service: 8.58
Location: 8.62
Room Quality: 8.07
Amenities: 7.6
Value for Money: 7.56
Food and Beverage: 8.11
Overall Experience: 7.58
D
Danilo • solo_traveller • cl
6
2026-09-18 • via Nuitee
R
Rolande • solo_traveller • ca
8
2026-09-10 • via Nuitee
R
Rolande • solo_traveller • ca
9
2026-09-10 • via Nuitee
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Pablo Boasso • solo_traveller • ar
7
2026-09-08 • via Nuitee
C
Charyna • family_with_children • do
10
Literalmente excelente mi familia y yo la pasamos genial y el sábado de karaoke definitivamente mi momento favorito de l
Pros:

Me encanta la piscina, la vista de mi habitación era encantadora y la comida exquisita.

Cons:

Que no me pude quedar más tiempo hahahah

2026-09-08 • via Nuitee
E
Elizabeth • couple • gp
10
Pros:

Cerca de todo y el personal muy amable🇬🇵

2026-09-07 • via Nuitee
J
Julio Garibaldi • solo_traveller • us
10
2026-09-07 • via Nuitee
M
Mauricio • solo_traveller • co
9
Pros:

La atención

Cons:

Precio algo elevado

2026-09-06 • via Nuitee
S
Santa • couple • fr
10
2026-09-04 • via Nuitee
D
david • couple • co
10
2026-09-02 • via Nuitee
R
Rafael • solo_traveller • do
9
2026-09-01 • via Nuitee
M
Miokaty • couple • us
1
Horrible
Pros:

The staff at the front desk are rule.

Cons:

Everything the room how nasty it was. The front desk girl very unprofessional

2026-08-31 • via Nuitee
P
Pedro Joaquín • solo_traveller • es
9
Super
Pros:

Las piernas el personal

Cons:

La ventilación de la habitación no era natural
Las ventanas no se pueden abrir.

2026-08-31 • via Nuitee
C
Cielo Andrea • family_with_children • co
9
Muy buena estancia!
Pros:

La ubicación, las habitaciones muy cómodas, limpias y agradables, el desayuno tipo buffet muy bueno !

Cons:

Que nunca responden el WhatsApp, olvidé algo en el hotel y no me responden el WhatsApp

2026-08-23 • via Nuitee
M
Morris • solo_traveller • us
8
2026-08-21 • via Nuitee
J
José Luis • solo_traveller • es
9
2026-08-21 • via Nuitee
M
Merry • solo_traveller • mq
7
Pros:

Le confort de la chambre..

Cons:

Le bruit lié à la voie à double sens de circulation longeant le malecon...

2026-08-20 • via Nuitee
E
Encarnacion • family_with_children • do
10
Excelente
2026-08-19 • via Nuitee
A
Angela • couple • pa
1
Fatal
Cons:

No hay servicio de desayuno à la habitación, porque hay buffett según, la atención de las mujeres de la recepción es fatal. Nunca pueden hacer nada y todo es grosería

2026-08-18 • via Nuitee
C
Confesora • couple • sx
3
I booked for 7 days and left after 3 days. They refused to reimburse me because of their no-refund policy.
Pros:

Great staff

Cons:

Moldy environment, wet smelly carpet on almost all floors. There is water infiltration from the top of the building and the rooms leak. There is also condensation in the rooms.

2026-08-18 • via Nuitee