Napolitano Hotel

Hotels
7.9 (857 reviews)
Ave. George Washington #51 Esq. El Numero, Malecon , Santo Domingo , do

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
See all facilities

Review Highlights

Pros:
Clean and comfortable beds
Friendly staff
Good breakfast
Close to attractions
Cons:
Noise from nearby clubs
Issues with housekeeping
High prices for minibar items
Dirty floors

Categories

Cleanliness
7.11
Several mentions of dirty or unkempt areas, impacting overall perception.
Service
8.58
Multiple reviews highlighted nice staff and customer service.
Location
8.62
Close to the sea and other attractions, but has noise issues at night.
Room Quality
8.07
Generally noted as clean and well-kept with comfortable beds.
Amenities
7.6
Good amenities were mentioned, but issues with the availability of towels and blankets.
Value for Money
7.56
Some reviews indicated high prices for certain services.
Food and Beverage
8.11
Breakfast is often commended, but some suggest more variety.
Overall Experience
7.58
Mixed reviews, with strong points on service and location but also significant issues like noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 19:56

Property Description

Luxurious Beachfront Property

Soothing Spa Services and Gourmet Dining

Convenient Location and Airport Accessibility

Experience the ultimate relaxation at Napolitano Hotel & Casino with its beachfront location and rejuvenating spa treatments. Indulge in delectable international cuisine at the Terrace Restaurant and unwind at the on-site bar. With easy access to the commercial center of Santo Domingo and just a short drive from Las Americas International Airport, this hotel offers both convenience and luxury. Book now to enjoy a perfect blend of seaside tranquility and city excitement at Napolitano Hotel & Casino.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SDQ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for US$15 per person per stay when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 13 years old stay for US$9 per person per night when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 857 reviews
Cleanliness: 7.11
Service: 8.58
Location: 8.62
Room Quality: 8.07
Amenities: 7.6
Value for Money: 7.56
Food and Beverage: 8.11
Overall Experience: 7.58
F
Fernando • couple • do
8
Bien
Pros:

Si

Cons:

Baño

2026-04-30 • via Nuitee
S
Santana Castillo • family_with_children • do
6
Pudo haber sido mejor si me hubieran dado todas las informaciones básicas al momento de la reserva
Pros:

El desayuno estuvo riquísimo y muy variado

Cons:

No me gustó que en las notas adicionales detallarán que el consumo en el restaurante es pagado adicional. No incluyen almuerzo ni cena...

Y en la habitación tampoco colocan en las notas adicionales que los artículos de la nevera es pagado adicional.

Solo reciben a los huéspedes con dos botellas de agua, todo lo demás es pagado adicional.

2026-04-29 • via Nuitee
F
florentino • solo_traveller • pr
10
Pros:

El trato del personal es muy professional y amistoso

Cons:

Me gusto todo

2026-04-26 • via Nuitee
V
Veronique • solo_traveller • ca
6
Bien
Pros:

Le personnels est attentionné envers les clients

Cons:

Le prix est élevé et au restaurant aussi

2026-04-26 • via Nuitee
B
Brianda • solo_traveller • bo
9
2026-04-19 • via Nuitee
C
Chicon • solo_traveller • pr
7
2026-04-15 • via Nuitee
M
Martin • extended_group • ke
8
Value for money
Pros:

It’s right at the Malecon area with a spectacular view of the ocean from the rooms and the restaurant. Rooms were clean and was particularly impressed by the travel toiletries provided.

Cons:

It’s has a casino downstairs & clients were noisy especially when they come back to their rooms at night.

2026-04-09 • via Nuitee
A
Ana M • couple • us
10
2026-04-09 • via Nuitee
F
Franco_Carpio • family_with_children • pe
10
Absolutamente repetible....
Pros:

Instalaciones acorde a la categoría....
Hubo una confusión con la habitación que elegí para hospedarnos, nos cambiaron a otra evidentemente más costosa (por cuestiones de disponibilidad), pero no se nos traslado el costo... Excelente....

Cons:

La presión del agua de la tina, muy baja y tomó demasiado tiempo y calor llenarla a la mitad..

2026-04-08 • via Nuitee
F
Fuertes • family_with_children • do
8
Pros:

La tranquilidad

Cons:

El servicio, poco personal para la tanta gente

2026-04-05 • via Nuitee
N
Naomi • family_with_children • do
10
2026-04-05 • via Nuitee
F
Faber leonardo • family_with_children • co
10
Excelente
Pros:

Muy bonito hotel, muy buenas habitaciones, su personal muy amable, excelente ubicación

Cons:

Todo me gustó

2026-04-02 • via Nuitee
I
Ines • solo_traveller • pa
9
Pros:

Good location, confortable room/bed, good breakfast

2026-03-31 • via Nuitee
B
barba barba • family_with_children • es
9
Pros:

La situación

Cons:

Si te metes en calles abyacentes siente cierta inseguridad.

2026-03-31 • via Nuitee
P
Patricia • extended_group • es
7
Buena estancia
Pros:

El personal muy amable y la habitación con todo lo necesario

Cons:

Las almohadas eran un poco finas, entraba mucha luz en cuanto amanecía

2026-03-31 • via Nuitee
A
Alvery • extended_group • us
6
No comment
Pros:

The location was very convince and easy to access.

Cons:

I felt it was a little dirty for me and smelling a little bit. In breakfast the tables were a little dirty.

2026-03-30 • via Nuitee
S
Susana • solo_traveller • cr
9
Pros:

El personal super amable y la ubicación excelente

2026-03-28 • via Nuitee
D
DylaVu • couple • ch
7
2026-03-28 • via Nuitee
I
Isabella • family_with_children • se
10
2026-03-28 • via Nuitee
R
Robert • couple • us
1
2026-03-27 • via Nuitee