Napolitano Hotel

Hotels
7.9 (953 reviews)
Ave. George Washington #51 Esq. El Numero, Malecon , Santo Domingo , do

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and comfortable beds
Friendly staff
Good breakfast
Close to attractions
Cons:
Noise from nearby clubs
Issues with housekeeping
High prices for minibar items
Dirty floors

Categories

Cleanliness
7.11
Several mentions of dirty or unkempt areas, impacting overall perception.
Service
8.58
Multiple reviews highlighted nice staff and customer service.
Location
8.62
Close to the sea and other attractions, but has noise issues at night.
Room Quality
8.07
Generally noted as clean and well-kept with comfortable beds.
Amenities
7.6
Good amenities were mentioned, but issues with the availability of towels and blankets.
Value for Money
7.56
Some reviews indicated high prices for certain services.
Food and Beverage
8.11
Breakfast is often commended, but some suggest more variety.
Overall Experience
7.58
Mixed reviews, with strong points on service and location but also significant issues like noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 19:56

Property Description

Luxurious Beachfront Property

Soothing Spa Services and Gourmet Dining

Convenient Location and Airport Accessibility

Experience the ultimate relaxation at Napolitano Hotel & Casino with its beachfront location and rejuvenating spa treatments. Indulge in delectable international cuisine at the Terrace Restaurant and unwind at the on-site bar. With easy access to the commercial center of Santo Domingo and just a short drive from Las Americas International Airport, this hotel offers both convenience and luxury. Book now to enjoy a perfect blend of seaside tranquility and city excitement at Napolitano Hotel & Casino.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SDQ

Location

Guest Reviews

7.9
Based on 953 reviews
Cleanliness: 7.11
Service: 8.58
Location: 8.62
Room Quality: 8.07
Amenities: 7.6
Value for Money: 7.56
Food and Beverage: 8.11
Overall Experience: 7.58
C
Cielo Andrea family_with_children co
9
Muy buena estancia!
Pros:

La ubicación, las habitaciones muy cómodas, limpias y agradables, el desayuno tipo buffet muy bueno !

Cons:

Que nunca responden el WhatsApp, olvidé algo en el hotel y no me responden el WhatsApp

2026-08-23 via Nuitee
M
Morris solo_traveller us
8
2026-08-21 via Nuitee
J
José Luis solo_traveller es
9
2026-08-21 via Nuitee
M
Merry solo_traveller mq
7
Pros:

Le confort de la chambre..

Cons:

Le bruit lié à la voie à double sens de circulation longeant le malecon...

2026-08-20 via Nuitee
E
Encarnacion family_with_children do
10
Excelente
2026-08-19 via Nuitee
C
Confesora couple sx
3
I booked for 7 days and left after 3 days. They refused to reimburse me because of their no-refund policy.
Pros:

Great staff

Cons:

Moldy environment, wet smelly carpet on almost all floors. There is water infiltration from the top of the building and the rooms leak. There is also condensation in the rooms.

2026-08-18 via Nuitee
A
Angela couple pa
1
Fatal
Cons:

No hay servicio de desayuno à la habitación, porque hay buffett según, la atención de las mujeres de la recepción es fatal. Nunca pueden hacer nada y todo es grosería

2026-08-18 via Nuitee
H
Hector solo_traveller us
8
Very friendly staff all around!
Pros:

Convinience!

Cons:

The loud music at all hours!

2026-08-18 via Nuitee
R
Rahul solo_traveller tc
8
Pros:

Convenient location, nice pool to relax, friendly staff. We had a nice room and the ocean view is spectacular. Hotel is kids friendly.

Cons:

Breakfast could have a little more variety throughout the week. Juices are too much sweetened.

2026-08-14 via Nuitee
E
Esperanza solo_traveller es
9
Pros:

La ubicación es perfecta. Unas vistas increíbles y todo muy cómodo.

El.personal es fantástico.

2026-08-13 via Nuitee
P
Pablo family_with_children aw
7
2026-08-12 via Nuitee
B
Betzaida solo_traveller pr
9
Pros:

La comida, la limpieza y el personal!

2026-08-11 via Nuitee
J
Jean Ariel solo_traveller ht
9
Pros:

Cette Vue superbe sur la mer !
La gentillesse du Personnel !

Cons:

Il faut plus de variétés internationales dans le buffet du petit déjeuner !

2026-08-09 via Nuitee
A
Anny family_with_children ch
8
Fue muy acogedor
Pros:

Con vista al malecón y cerca de la zona colonial me pareció perfecto 😍

Cons:

Quizás es más para viajar en pareja o por negocios ya que tiene el casino y la disco, pero no está mal para familias también

2026-08-09 via Nuitee
G
Gil solo_traveller pr
8
Very good.
Pros:

Personnel were diligent and always looking to satisfied your requirement.

Cons:

Breakfast has variety, but the food was warm.

2026-08-09 via Nuitee
J
Jason couple do
10
2026-08-08 via Nuitee
N
Noelia family_with_children do
8
2026-08-07 via Nuitee
C
Cruz solo_traveller us
9
Pros:

La atencion al cliente muy atentos y amables.

Cons:

Es un hotel con muy buena ubicacion y con posibilidades de remodelacion.

2026-08-05 via Nuitee
G
giampiero family_with_children es
8
2026-08-04 via Nuitee
I
Itziar solo_traveller do
5
Pros:

La vista

Cons:

Hotel antiguo reformado por partes , discoteca abajo de las habitaciones.

2026-08-04 via Nuitee