Napolitano Hotel

Hotels
7.9 (961 reviews)
Ave. George Washington #51 Esq. El Numero, Malecon , Santo Domingo , DO
+1 809-687-1131

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and comfortable beds
Friendly staff
Good breakfast
Close to attractions
Cons:
Noise from nearby clubs
Issues with housekeeping
High prices for minibar items
Dirty floors

Categories

Cleanliness
7.11
Several mentions of dirty or unkempt areas, impacting overall perception.
Service
8.58
Multiple reviews highlighted nice staff and customer service.
Location
8.62
Close to the sea and other attractions, but has noise issues at night.
Room Quality
8.07
Generally noted as clean and well-kept with comfortable beds.
Amenities
7.6
Good amenities were mentioned, but issues with the availability of towels and blankets.
Value for Money
7.56
Some reviews indicated high prices for certain services.
Food and Beverage
8.11
Breakfast is often commended, but some suggest more variety.
Overall Experience
7.58
Mixed reviews, with strong points on service and location but also significant issues like noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 19:56

Property Description

Luxurious Beachfront Property

Soothing Spa Services and Gourmet Dining

Convenient Location and Airport Accessibility

Experience the ultimate relaxation at Napolitano Hotel & Casino with its beachfront location and rejuvenating spa treatments. Indulge in delectable international cuisine at the Terrace Restaurant and unwind at the on-site bar. With easy access to the commercial center of Santo Domingo and just a short drive from Las Americas International Airport, this hotel offers both convenience and luxury. Book now to enjoy a perfect blend of seaside tranquility and city excitement at Napolitano Hotel & Casino.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SDQ

Location

Guest Reviews

7.9
Based on 961 reviews
Cleanliness: 7.11
Service: 8.58
Location: 8.62
Room Quality: 8.07
Amenities: 7.6
Value for Money: 7.56
Food and Beverage: 8.11
Overall Experience: 7.58
E
Esperandieu • couple • us
7
Pros:

It was great

Cons:

Problem signal for internet!

2026-10-31 • via Nuitee
S
Sergio • couple • us
10
Regular
Pros:

La ubicación

Cons:

Los aire acondicionado

2026-10-30 • via Nuitee
A
Açucena • solo_traveller • br
10
Pros:

Tudo otimo. As instalacoes, os funcionarios, o quarto. Tudo nota 10.

2026-10-29 • via Nuitee
M
Marino • solo_traveller • do
9
Pros:

ESta frente al mar y es todo muy limpio y comodo

2026-10-28 • via Nuitee
G
Gg • family_with_children • us
5
2026-10-27 • via Nuitee
A
amélie • family_with_children • mf
7
Pros:

L emplacement : en 20 minutes à pied nous sommes sur au coeur de la zone coloniale.
La propreté : la chambre était propre. Le ménage fait tous les jours.
La piscine : présence de la piscine est un plus même si elle était parfois pas très propre.
Le petit déjeuner était très bien avec des choix différents sur le salé comme sur le sucré tous les jours.

Cons:

Le personnel de l accueil était distant à part la dernière personne que nous avons croisé lors de notre départ.
La douche a inondé la salle de bain à chaque fois. Isolation inexistante que ce soit avec l extérieur ou le couloir.
Nous avons réservé cet hôtel pour profiter de la piscine après une journée de visite et le samedi nous nous sommes fait virer de l eau à 17h et ce pendant deux heures parce qu'il y avait un mariage. Aucune communication sur l événement qui a pris le dessus sur la clientèle. J ai demandé un geste commercial j espère qu'il sera pris en compte.

Nous avons également demandé à avoir un petit déjeuner de préparé pour notre départ car nous avons quitté l hôtel à 6h. 48h après la demande, nous attendons toujours une réponse.

Bar et restaurant de l'hôtel chers.

Pas d'information sur le Spa. Nous N avons jamais réussi à connaître les prix et à prendre rdv.

2026-10-26 • via Nuitee
C
Cheow • solo_traveller • sg
9
Awesome location and Value for money
Pros:

The location is awesome on the edge of the colonial zone which means the sights there are walkable - it's really warm though 🥵. The room had an awesome panoramic view of the ocean! 🤯 And the included free buffet breakfast is not bad at all with more than decent variety and value 😋

Cons:

The staff spoke minimal English. The toilet flush is weak. The shower water was too cold.

2026-10-26 • via Nuitee
V
Vall y Santa • solo_traveller • do
9
Exceeded my experience
Pros:

All employees was friendly and nice, they did their best when I ask for service.
Five ⭐⭐⭐⭐⭐

Cons:

Everything was good

2026-10-26 • via Nuitee
D
Diana • family_with_children • co
6
2026-10-26 • via Nuitee
V
Vall y Santa • family_with_children • do
9
Exceeded my expectation
Pros:

Employee friendly and very accessible 😀

Cons:

Everything is pleasant

2026-10-26 • via Nuitee
L
leopoldo • couple • us
6
2026-10-23 • via Nuitee
J
Juan • couple • us
9
Good
Pros:

Near the colonial zone and great view of the Caribbean Sea.

2026-10-22 • via Nuitee
R
Roesli • solo_traveller • ch
8
2026-10-21 • via Nuitee
F
FERNANDO • family_with_children • do
10
2026-10-20 • via Nuitee
F
FERNANDO • couple • do
10
2026-10-20 • via Nuitee
Q
QUIÑONEZ • family_with_children • co
10
2026-10-20 • via Nuitee
M
Mayerlin • family_with_children • do
10
Pros:

Todo

2026-10-19 • via Nuitee
Y
yokasta • family_with_children • do
10
2026-10-19 • via Nuitee
F
frany • solo_traveller • us
8
2026-10-18 • via Nuitee
G
grillgriff • family_with_children • de
6
Pros:

Ich hatte ein Zimmer in der 7. Etage mit perfektem Ausblick über den Malecon. Positiv war ebenfalls, dass das Hotel einen pool hat auch mit Blick auf den Malecon mit einer ganz schönen Lounge.

Cons:

Leider war das Zimmer ein bisschen abgewohnt. Genauso wie der Gang dahin. Wenn in einem Hotel Flur in dem Teppichboden verlegt ist, an allen Ecken und Enden Sprühgeräte sind, die einen Duft verstreuen, dann weiß man, dass dies nicht gut ist.
Frühstück war eine Katastrophe. Alle Sachen haben muffig geschmeckt, Auswahl war auch furchtbar.

2026-10-17 • via Nuitee