Iberostar Las Letras Gran Via

Hotels
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Iberostar Hotels & Resorts
8.8 (1270 reviews)
Gran Via, 11 , Madrid , ES

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
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Review Highlights

Pros:
Great location
Clean rooms
Friendly staff
Excellent breakfast
Spacious rooms
Cons:
Hard beds
Noise issues
Lack of bar facilities
Extra charges not clearly marked
Slippery bath tube

Categories

Cleanliness
8.8
Most guests were satisfied with the cleanliness, noting it as a positive aspect, with isolated complaints about specific issues like dirty glasses.
Service
7.9
Service received praise for staff friendliness and helpfulness, though some guests reported issues with service speed and attention to requests.
Location
8.6
The central location was frequently cited as convenient and was a highlight for many guests, despite some remarks about the noise and the distance to central areas.
Room Quality
8
Guests found rooms spacious and well-equipped but mentioned that the beds were hard for some and issues with noise insulation.
Amenities
7.7
While the pool and restaurant were appreciated, the lack of bar facilities, spa services, and issues with pool size and shade were noted.
Value for Money
7.5
Opinions on value varied, with some guests expressing satisfaction, while others mentioned unexpected charges and high prices for what was offered.
Food and Beverage
8.3
The breakfast and connected restaurant were well-received, though comments indicated room for expanding variety.
Overall Experience
8.2
The majority of guests enjoyed their stay, praising the hotel's accommodations and expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-29 18:18

Property Description

Historic Building & Rooftop Terrace
Set in a restored historic building, this design hotel offers a seasonal rooftop terrace with a stylish bar and a seasonal pool with spectacular views over Madrid. Rooms have a flat-screen TV.

Literary Theme & Well-Stocked Library
Iberostar Las Letras Gran Via has a literary theme, and includes a well-stocked library. Rooms have high ceilings, large windows, and a seating area. They are individually decorated with quotes by famous writers and poets.

Restaurant & Lounge Bar
The hotel’s restaurant serves informal haute-cuisine. There is also an elegant and peaceful lounge bar, offering breakfast, snacks, and tapas throughout the day. By night, it transforms into a lively bar with innovative cocktails and mixed drinks.

Book your stay at Iberostar Las Letras Gran Via for a unique blend of history, literature, and modern amenities in the heart of Madrid.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please note that the full amount of the reservation must be paid in upon check-in.

When booking more than 5 rooms, different policies and additional supplements may apply.

Please note that the roof top terrace is seasonal and is only open during summer time and the seasonal pool will open in July.

Please note that there is a Dress code in the restaurants>
Buffet Restaurants: Shorts allowed in buffet. (No swimsuit, no tank tops, no beach flip-flops)
Mandatory closed shoe

A la carte restaurants: Mandatory long pants, Compulsory closed shoe

When traveling with pets, please note that an additional charge of 40 euros per pet per night applies, two pets maximum per room. Please note that the property only allows pets with a maximum weight of 30 kilos (kg).

Check-in and check-out hours:
Check-out: 11:00 AM
Minimum number of rooms required for group bookings: 5
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location