The Bay Hotel

Hotels
8.8 (1640 reviews)
69 Victoria Road , Cape Town , za

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent staff service
Beautiful location and views
Cons:
Breakfast service chaos
Some maintenance issues in rooms

Categories

Cleanliness
8.38
Some concerns about cleanliness in the cabana room with drain issues, impacting overall experience.
Service
9.35
Staff were attentive, friendly and provided exceptional service.
Location
9.39
Fantastic location right in front of the beach with beautiful views.
Room Quality
8.84
Rooms were luxurious, but some were dated and had maintenance issues.
Amenities
8.87
Excellent amenities including the spa, sauna, and swimming pool.
Value for Money
8.33
Perceived as a bit pricey for the experience.
Food and Beverage
8.38
Food quality varied; breakfast service was chaotic, impacting overall satisfaction.
Overall Experience
8.85
Overall enjoyed the stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:49

Property Description

Luxury Beach Hotel with Stunning Views

Outdoor Pools and Private Balconies: Enjoy the luxury of 4 outdoor pools and private balconies with spa baths offering breathtaking views of the Atlantic Ocean and Twelve Apostles Mountain Range.

Sandy B Private Beach Club: Indulge in exotic drinks at the sun deck of the private beach club, offering a relaxing atmosphere just steps away from the hotel.

Wellness and Fitness Facilities: Pamper yourself with in-room massages or beauty treatments at the spa center. Stay active at the fitness center or Padel Club with multiple courts for your enjoyment.

Experience luxury and relaxation at The Bay Hotel. Book now for an unforgettable stay by the beach.

Important information:

Please note guests are required to show a photo ID and credit card upon check-in. The card must match the one used to guarantee the booking.

We are doing everything in our power to keep any disruption to a minimum. The renovation work takes place during the day from Mondays to Saturdays between 08:00am- 17:00pm.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Aug 31, 2026 until Wed, Sep 23, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CPT

Location

Guest Reviews

8.8
Based on 1640 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.39
Room Quality: 8.84
Amenities: 8.87
Value for Money: 8.33
Food and Beverage: 8.38
Overall Experience: 8.85
A
Abdelaziz • solo_traveller • ae
7
2026-08-28 • via Nuitee
A
Adel • couple • ae
10
My best memory of the honeymoon
Pros:

Excellent view and location and the services the people the staff and the food was excellent even the room service. It was twice a day.

Cons:

The only thing we did not like we wish it was a bidet wash hose

2026-08-28 • via Nuitee
P
Patricia • couple • au
9
Pros:

Breakfast was fabulous

Cons:

reception staff were very cold and not at all helpful

2026-08-27 • via Nuitee
H
hassan • family_with_children • ae
10
2026-08-23 • via Nuitee
G
Gill • solo_traveller • za
10
2026-08-22 • via Nuitee
A
Abdulrahman • family_with_children • ae
10
2026-08-21 • via Nuitee
K
Khalaf • solo_traveller • ae
4
Pros:

Location front beach ⛱️

Cons:

Stuff not good with visitors they don't know how to treat you i think they need to be trend for that I will not come again to this hotel again

2026-08-21 • via Nuitee
K
Kyra • couple • za
7
A great stay
Pros:

Always a lovely stay with welcoming staff, great location and good breakfast.

Cons:

The rooms and hotel have lost their personal touch. The removal of things such as the celebrity collage wall in the reception to the little boats that used to decorate the rooms has removed the personal touch the hotel had which I felt gave it its charm.

2026-08-20 • via Nuitee
R
Roberta Ivy • solo_traveller • au
9
2026-08-18 • via Nuitee
F
FAISAL • extended_group • sa
10
رائعه
Pros:

مكان جميل جداً ونظيف سوف اعود له مرة اخرى مستقبلاً ان شاءالله

Cons:

لا يوجد شي سيئ

2026-08-18 • via Nuitee
M
micklandi • NONE
4
Not a great Hotel
Pros:

not a great experience, Tv kept going green, reception not really interested in sorting it out, rather more interested charging for a gratuity on check out for breakfast that is charged over and above the room rate! crazy

2026-08-17 • via Tripadvisor
O
Omar • couple • om
8
2026-08-17 • via Nuitee
M
Martha • family_with_children • zw
10
2026-08-16 • via Nuitee
F
Francesca • family_with_children • it
10
Bellissima struttura fronte spiaggia
Pros:

Tutto, la stanza e la posizione in particolare

Cons:

Nulla - tutto perfetto

2026-08-16 • via Nuitee
O
Omar • family_with_children • ae
1
سيء
Pros:

لم يعجبني شي سواء من ناحية الموظفين والفندق كان سيء واغلب الالي يشتغلون ف الفندق يطلبون tip من موظف الاستقبال إلى الحارس الي فالفندق

2026-08-16 • via Nuitee
L
Leon • solo_traveller • za
6
Pros:

Views

Cons:

Checking in takes too long. With todays technology people do not want to spend 10 minutes to fill out a form to indicate addres etc and all other unimportant information. I takes me much shorter time to check in to fly to USA than to check into Bay Hotel. Please evolve and improve your check-in process.

2026-08-16 • via Nuitee
P
Paul • extended_group • gb
8
2026-08-15 • via Nuitee
A
Alshemsi • couple • ae
7
Could be better , hotel needs renewal
2026-08-15 • via Nuitee
J
James • solo_traveller • gb
9
2026-08-14 • via Nuitee
F
Fantasia • couple • za
10
The stuff is very welcoming and the hotel itself is clean and comfortable the room was very nice with breath taking view
Pros:

The hospitality from the minute you enter the gate you feel like a VIP they deserve five stars from their welcome drinks to their breakfast top notch.the views from the room breath taking

Cons:

Nothing really. Everything was on point

2026-08-13 • via Nuitee