Hilton Pennywell St Louis at the Arch

Hotels
•
Hilton Hotels & Resorts
9.4 (521 reviews)
400 Olive Street , Saint Louis , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Attentive service
Cons:
Cleanliness concerns
Room upgrades needed

Categories

Cleanliness
8.83
Some guests felt the cleanliness did not meet expectations, particularly in the bathroom.
Service
9.8
Staff were reported as pleasant and helpful, with specific praise for attentiveness.
Location
10
Centrally located and convenient for various attractions.
Room Quality
8.84
Rooms were spacious but showed signs of aging; upgrades needed.
Amenities
9.29
Standard amenities were provided, but some issues reported with functionality.
Value for Money
8.82
Parking and other fees were higher than expected, affecting perceived value.
Food and Beverage
9.78
No specific mentions, but typically meets expectations for this hotel tier.
Overall Experience
9.83
Overall stay was enjoyable, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 05:26

Property Description

Luxurious Accommodations
Experience comfort and style in our guest rooms equipped with 32-inch flat-screen TVs, MP3 alarm clocks, and spacious work desks. The Pennywell St Louis Downtown ensures a relaxing stay with modern amenities.

Award-Winning Dining
Indulge in a culinary delight at Pennydrop Bar + Kitchen, our on-site restaurant known for its exceptional cuisine. Savor delicious dishes in a sophisticated setting, perfect for both business meetings and leisurely meals.

Convenient Location and Amenities
Located just steps away from the Gateway Arch and America's Center, our hotel offers easy access to popular attractions. Stay active in our modern gym or catch up on work at the 24-hour business center. The Pennywell Hotel is your gateway to a vibrant St. Louis experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs USD 16.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 38 per day.

Location

Guest Reviews

9.4
Based on 521 reviews
Cleanliness: 8.83
Service: 9.8
Location: 10
Room Quality: 8.84
Amenities: 9.29
Value for Money: 8.82
Food and Beverage: 9.78
Overall Experience: 9.83
J
joelZ6246OF • Family
8
Nice hotel, good location.
Pros:

Great location in close proximity to the Arch

2026-04-10 • via Tripadvisor
B
Bjt1026 • Business • Wanatah, Indiana
8
From MEH to WOW!!
Pros:

Below is my original review. Less than 24 hours after leaving this review the manager reached out to me! Impressive!! She was very kind and genuinely wanted to know how they could improve. It was a very nice discussion and I was truly blown away by her commitment to service. I wouldn't even say my original review was terribly negative, and she wanted to make it better. As I said in the original review the bed was super comfy, the location is fantastic. I will be staying at the Pennywell again. Not only because of the location, but more for the service provided by the manager. My original review stands, and I believe my stay at the end of this month will be even better. Thank you Hilton Pennywell!!! More to come :-)
Original Review: MEH
It’s fine. Here for work and on the company dime. Staff is nice enough. Charles, the valet, is fantastic and really seems to enjoy his job, people and helping them. The location is very convenient. Self parking is difficult as the spaces are very narrow. Valet is expensive but we are downtown. The room is nice. I can kind of see the arch, and a rooftop. Housekeeping failed to replenish coffee, empty trash, or clean the coffee maker. But they did make the bed and give me towels. The bed is VERY comfy. So, overall meh

2026-04-07 • via Tripadvisor
S
Sathishkumar • family_with_children • us
10
2026-04-07 • via Nuitee
T
Tanisha • couple • us
10
Pros:

everything:)

2026-04-06 • via Nuitee
A
Adam • couple • us
7
Bed was nice. Most staff was nice and good location.
Pros:

Location

Cons:

Being locked out of room due to battery going out with lock. Toilet had issues that wouldn’t flush and overflowed. Both issues were fixed but not something I was expecting. Also the amount I paid for room included breakfast but according to employee serving breakfast it wasn’t. It got straightened out at front desk but not something I should have to worry with. The air conditioning was loud and wouldn’t cool down till early morning.

2026-04-06 • via Nuitee
T
Teja • solo_traveller • us
10
Loved it!
Pros:

The hotel is in an old federal reserve. Really cool decor and just a few steps from the Arch. Rooms were very clean and loved the fact they offered a space with two king beds.

2026-04-06 • via Nuitee
S
STEVEN • extended_group • us
10
2026-04-05 • via Nuitee
R
Rachelle • couple • us
9
2026-04-04 • via Nuitee
M
Matteo Francesco • family_with_children • us
8
Cons:

They tried to charge me more than what I paid on Booking. I ended up paying the right amount only after insisting for a while. First hotel in years of traveling that tried to do this to me...

2026-04-02 • via Nuitee
K
Karen • couple • us
10
Pros:

The staff was very friendly and helpful. Rooms were very clean. The breakfast buffet was delicious. We were in walking distance to the Arch and Busch Stadium.

Cons:

nothing....

2026-04-02 • via Nuitee
H
Henry • couple • us
6
2026-03-29 • via Nuitee
A
Alexey • solo_traveller • sa
10
2026-03-22 • via Nuitee
A
Artiste-Michael • Business • Southern California, California
10
Cool Hilton - Cool Historic Bank Building - Smiling Staff
Pros:

In a town where the local labor pool has little desire to work, I know that I can rely on the staff at this hotel to come through. Front Desk Agents are always smiling - big plus! I can rely on V, Juli and Rana to be ready with their smiles whenever I walk through the lobby. Sarah is always helpful, too.

Breakfast is always a delight as Kayla, the hardest working server, is on it with her politeness and courteous way of taking the care of the Guest. Her colleague Nia is always smiling, too.

I'm at the tail end of a 6-week work trip and am really enjoying the hotel. I like seeing the Housekeeping team always keeping that lobby looking good. I usually avoid them coming into my room, but a on long stay I'll remove the DND sign about once a week. I come back and the room is fresh and clean - love it.

The neighborhood may not be the greatest - especially after dark - but if you plan your day correctly, and as daylight savings has happened you can figure out the few eateries around here.

The hotel is a revitalized bank with historic significance for St. Louis. Walk around the lobby and appreciate the details in the ceiling and around the vault doors. Around the corner is the Gateway Arch - a view that never gets old! Every other morning I'll grab my Starbucks from across the street, sit in the park and enjoy the view. The Mississippi River is just behind. The museum down below is free and tells an excellent story of St. Louis and it's significance in America. You'll see numerous well preserved artifacts from the old days - really cool! Note that there a few specific rooms that have stunning views of the Arch and others of the Eads bridge - the first steel bridge - the Martin Luther King Jr. bridge, the mighty Mississippi and Illinois all together. At night and all lit up is truly an amazing view. I like room 727.

Management has done a very nice job running a good hotel. This is a good choice for holding your corporate events and local sports centers.

2026-03-09 • via Tripadvisor
N
Nisha • extended_group • us
7
2026-03-09 • via Nuitee
R
Reginald • couple • us
8
2026-03-07 • via Nuitee
L
Lisa • couple • us
9
Short driving distance to several attractions. The pancakes were delicious!
Pros:

Beautiful hotel with nice amenities. Beds were super comfortable.

2026-03-06 • via Nuitee
A
Ashley • family_with_children • us
6
The hotel is nice and clean, routine checks to ensure tvs work might be helpful.
Pros:

Convenient location and very clean. Staff was friendly.

Cons:

The main issue was that our TV didn't work. I made sure it was plugged in, the remote lit up when I pressed power button, indicating the batteries worked, but it would never turn on. I called for help but it was too late for maintenance.
Also, the beds weren't the worst, but weren't the best either. Also, the room seemed really cold, even when I adjusted the thermostat.

2026-02-27 • via Nuitee
R
Rachel • couple • us
3
Great expectations but let down.
Pros:

The location was great and the hotel itself was nice the lobby and outside. Breakfast was good.

Cons:

Out room was dirty plan flat out dirty. I went down to ask about it and desk at guest service was gone. I couldn't wait for them because I had reservations. The table beside the bed was sticky and had drinks spilled on it it clearly wasnt cleaned the bathroom was dirty and even had trash from the last guest on the floor under the sink there was hair all over the bathroom floor and the door.. I have pictures of this. I only stayed one night and always travel with disinfectant wipes so I cleaned the necessities myself.

2026-02-23 • via Nuitee
B
B9450MFsarahp • Business
10
Great stay
Pros:

Had a great stay! Jameer and Connor in valet were very polite and helpful. There was an issue with my room on arrival but it was handled quickly and efficiently by the staff.

2026-02-16 • via Tripadvisor
K
katierose28 • Friends getaway • Verona, Illinois
10
Excellence!
Pros:

Excellent. An vi at the front desk was fabulous. Very welcoming and accommodating to all of our needs. Best service we have ever had from front desk.
Conner cave from valet was amazing. Helped with our luggage and extremely helpful with assisting in our checkout.
Will be staying again at the pennywell for the staff alone.

2026-02-16 • via Tripadvisor