Hilton Pennywell St Louis at the Arch

Hotels
•
Hilton Hotels & Resorts
9.4 (541 reviews)
400 Olive Street , Saint Louis , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Attentive service
Cons:
Cleanliness concerns
Room upgrades needed

Categories

Cleanliness
8.83
Some guests felt the cleanliness did not meet expectations, particularly in the bathroom.
Service
9.8
Staff were reported as pleasant and helpful, with specific praise for attentiveness.
Location
10
Centrally located and convenient for various attractions.
Room Quality
8.84
Rooms were spacious but showed signs of aging; upgrades needed.
Amenities
9.29
Standard amenities were provided, but some issues reported with functionality.
Value for Money
8.82
Parking and other fees were higher than expected, affecting perceived value.
Food and Beverage
9.78
No specific mentions, but typically meets expectations for this hotel tier.
Overall Experience
9.83
Overall stay was enjoyable, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 05:26

Property Description

Luxurious Accommodations
Experience comfort and style in our guest rooms equipped with 32-inch flat-screen TVs, MP3 alarm clocks, and spacious work desks. The Pennywell St Louis Downtown ensures a relaxing stay with modern amenities.

Award-Winning Dining
Indulge in a culinary delight at Pennydrop Bar + Kitchen, our on-site restaurant known for its exceptional cuisine. Savor delicious dishes in a sophisticated setting, perfect for both business meetings and leisurely meals.

Convenient Location and Amenities
Located just steps away from the Gateway Arch and America's Center, our hotel offers easy access to popular attractions. Stay active in our modern gym or catch up on work at the 24-hour business center. The Pennywell Hotel is your gateway to a vibrant St. Louis experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs USD 16.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 38 per day.

Location

Guest Reviews

9.4
Based on 541 reviews
Cleanliness: 8.83
Service: 9.8
Location: 10
Room Quality: 8.84
Amenities: 9.29
Value for Money: 8.82
Food and Beverage: 9.78
Overall Experience: 9.83
T
Thierry • extended_group • fr
10
Superbe
Pros:

Il est extrêmement bien situé très confortable et le personnel très agréable et gentil. La chambre n’était pas prête à 18h30 mais ils ont compensé ce problème sans que nous ayons demandé quoi que ce soit. Le parking est très facilement accessible de l’hôtel.

2026-05-18 • via Nuitee
D
Donna • family_with_children • us
8
2026-05-10 • via Nuitee
C
Carolyn • solo_traveller • us
8
2026-05-09 • via Nuitee
B
Beth • couple • us
10
Everything was very easy. The staff was helpful and made us feel welcome.
Pros:

👍

2026-05-08 • via Nuitee
A
Asa • solo_traveller • us
1
Overcharge, no communication
Cons:

I had to start a dispute with my bank because this hotel doesn't answer my email. I have a receipt from booking.com which says breakfast is included, and I talked to two people at the hotel and they said breakfast was included, then I got charged $110 extra for breakfast on top of the breakfast package. I will update my review after the hotel returns the overcharge.

2026-05-03 • via Nuitee
L
Lacresha • couple • us
4
Wasted money
Cons:

Not up to date for the amount spent. Chipped paint on doors and walls. Rooms are really small. Furniture had holes in it.

2026-04-30 • via Nuitee
T
Tanisha • couple • us
10
Pros:

everything

2026-04-27 • via Nuitee
• couple • us
7
2026-04-24 • via Nuitee
A
Arthur Donald • couple • us
9
2026-04-24 • via Nuitee
N
Neal • couple • us
9
2026-04-23 • via Nuitee
M
MichelleMolly • solo_traveller • nz
10
Comfortable, large rooms, very helpful and friendly staff.
Pros:

Front of house staff were excellent! I arrived after 11pm and the front reception (Brie?) was super lovely and helpful. My other accommodation had fallen through and they made my stay here super comfortable. Large room, comfy bed and dark curtains for a sleep in. Thank you :)

2026-04-22 • via Nuitee
S
Susanne • solo_traveller • us
10
Highly recommend Great place close to arch.
Pros:

Staff was helpful and knowledgeable. Explained self park vs valet, breakfast and area. Room was clean and stocked with coffee and tea. Bed was so comfy with great pillows. Breakfast was eggs, pancakes, cereal, fruit, yogurt, muffins, bacon sausage, biscuits/gravy and more. Price was great. Perfect! Highly recommend!

Cons:

Not a thing.

2026-04-21 • via Nuitee
J
joelZ6246OF • Family
8
Nice hotel, good location.
Pros:

Great location in close proximity to the Arch

2026-04-10 • via Tripadvisor
B
Bjt1026 • Business • Wanatah, Indiana
8
From MEH to WOW!!
Pros:

Below is my original review. Less than 24 hours after leaving this review the manager reached out to me! Impressive!! She was very kind and genuinely wanted to know how they could improve. It was a very nice discussion and I was truly blown away by her commitment to service. I wouldn't even say my original review was terribly negative, and she wanted to make it better. As I said in the original review the bed was super comfy, the location is fantastic. I will be staying at the Pennywell again. Not only because of the location, but more for the service provided by the manager. My original review stands, and I believe my stay at the end of this month will be even better. Thank you Hilton Pennywell!!! More to come :-)
Original Review: MEH
It’s fine. Here for work and on the company dime. Staff is nice enough. Charles, the valet, is fantastic and really seems to enjoy his job, people and helping them. The location is very convenient. Self parking is difficult as the spaces are very narrow. Valet is expensive but we are downtown. The room is nice. I can kind of see the arch, and a rooftop. Housekeeping failed to replenish coffee, empty trash, or clean the coffee maker. But they did make the bed and give me towels. The bed is VERY comfy. So, overall meh

2026-04-07 • via Tripadvisor
S
Sathishkumar • family_with_children • us
10
2026-04-07 • via Nuitee
T
Tanisha • couple • us
10
Pros:

everything:)

2026-04-06 • via Nuitee
T
Teja • solo_traveller • us
10
Loved it!
Pros:

The hotel is in an old federal reserve. Really cool decor and just a few steps from the Arch. Rooms were very clean and loved the fact they offered a space with two king beds.

2026-04-06 • via Nuitee
A
Adam • couple • us
7
Bed was nice. Most staff was nice and good location.
Pros:

Location

Cons:

Being locked out of room due to battery going out with lock. Toilet had issues that wouldn’t flush and overflowed. Both issues were fixed but not something I was expecting. Also the amount I paid for room included breakfast but according to employee serving breakfast it wasn’t. It got straightened out at front desk but not something I should have to worry with. The air conditioning was loud and wouldn’t cool down till early morning.

2026-04-06 • via Nuitee
S
STEVEN • extended_group • us
10
2026-04-05 • via Nuitee
R
Rachelle • couple • us
9
2026-04-04 • via Nuitee