Hilton Pennywell St Louis at the Arch

Hotels
•
Hilton Hotels & Resorts
8.3 (409 reviews)
400 Olive Street , Saint Louis , US
+1 314-436-0002

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location near the Arch and event venues
Very comfortable beds and well-appointed rooms for many guests
Friendly, helpful staff and an exceptional manager in crisis
Dog-friendly with staff accommodating pets
Clean rooms and updated bathrooms noted by many reviewers
Historic, attractive building and convenient walkability
Cons:
Occasional serious room issues: dog mess, broken locks/doors, broken blinds, malfunctioning safe
Noise problems in older building sections (thin floors, slamming doors)
No complimentary breakfast for some stays and limited restaurant choices
Required 150 deposit and paid parking
Lack of outdoor seating for waiting for rides and no dog potty facilities
Isolated reports of rude breakfast staff behavior

Categories

Cleanliness
8.2
Generally praised (many mentions of clean rooms, updated showers, and tidy bathrooms) but a few serious cleanliness incidents (dog/biological mess on a chair) lowered this slightly.
Service
9
Strongly positive: multiple comments about friendly, helpful staff, an exceptional manager during a family crisis, staff waiting for late arrivals, and staff being kind to dogs; one isolated complaint about a rude breakfast host.
Location
9.2
Consistently praised for location — close to the Arch and venues, easy walking access cited many times; parking is available nearby (paid).
Room Quality
7.4
Mixed: very comfortable beds and many nice rooms, but several reports of serious room problems (dog mess, broken door/lock, broken blinds, malfunctioning safe) and some noise issues in older parts of the building.
Amenities
7.7
Mixed amenities: dog-friendly policy and on-site bar/lounge are positives, but lack of dog potty facilities, no complimentary breakfast for some, and a small limited restaurant reduce the score.
Value for Money
7.5
Perceived as fair for the location and bed quality, but extra charges (150 deposit, paid parking) and limited complimentary offerings lowered perceived value for some guests.
Food and Beverage
8.2
Generally positive comments about restaurant food and excellent servers; however limited restaurant choices and no complimentary breakfast for some guests are noted.
Overall Experience
9.2
Overall positive stay for many guests (multiple 'wonderful' and 10/10 comments) thanks to location, comfortable beds, and helpful staff, despite some notable room and noise issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Luxurious Accommodations
Experience comfort and style in our guest rooms equipped with 32-inch flat-screen TVs, MP3 alarm clocks, and spacious work desks. The Pennywell St Louis Downtown ensures a relaxing stay with modern amenities.

Award-Winning Dining
Indulge in a culinary delight at Pennydrop Bar + Kitchen, our on-site restaurant known for its exceptional cuisine. Savor delicious dishes in a sophisticated setting, perfect for both business meetings and leisurely meals.

Convenient Location and Amenities
Located just steps away from the Gateway Arch and America's Center, our hotel offers easy access to popular attractions. Stay active in our modern gym or catch up on work at the 24-hour business center. The Pennywell Hotel is your gateway to a vibrant St. Louis experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Location

Guest Reviews

8.3
Based on 409 reviews
Cleanliness: 8.2
Service: 9
Location: 9.2
Room Quality: 7.4
Amenities: 7.7
Value for Money: 7.5
Food and Beverage: 8.2
Overall Experience: 9.2
J
Julie • couple • us
10
2026-10-29 • via Nuitee
R
Raufu Price • couple • us
10
Pros:

My hotel bed felt amazing

Cons:

That facts u had to lay 150 deposit

2026-10-24 • via Nuitee
I
Irving • couple • au
9
Was clean and friendly. Helpful staff.
Pros:

The staff waited up for us to arrive and let us in late due to delayed flights

Cons:

Not enough seating outside to wait for Ubers.

2026-10-20 • via Nuitee
R
Romero Mejía • solo_traveller • us
9
2026-10-19 • via Nuitee
R
Reginald • couple • us
9
2026-10-17 • via Nuitee
A
Ann • family_with_children • us
9
2026-10-15 • via Nuitee
T
Tabra • family_with_children • us
8
2026-10-15 • via Nuitee
F
Frankie • couple • us
4
Challenging
Pros:

Staff was friendly and professional

Cons:

The dog care and biological all over chair. First room, after moving to the second room, the door was broken and wouldn’t lock. Moving to the third room of the day, the broken blinds and malfunctioning safe in the room. In the dining room, the broken dining table, it was like being on a ship in the middle of a storm

2026-10-13 • via Nuitee
R
ryan • couple • us
10
Pros:

the manager was exceptional to us during a family crisis.

2026-10-12 • via Nuitee
B
byron • couple • us
8
2026-10-11 • via Nuitee
J
Jennifer • couple • fr
10
10/10 and would book again.
Pros:

I loved the location and the restaurant server and the food! I don’t remember his name but he was an excellent server.

Cons:

I liked everything

2026-10-10 • via Nuitee
S
Samanta • extended_group • it
10
Loved this Hilton!
Pros:

The bed was one of the most comfortable hotel beds I've ever slept on! The staff was very kind towards our dog. The breakfast was pretty good, too! :) Great location, just a few minutes away on foot from the Arch.

2026-10-08 • via Nuitee
M
Małgorzata • couple • pl
8
Polecam jeśli zależy ci na tej lokalizacji
Pros:

Dobra lokalizacja, ładne i przyjemne wnętrza , miła obsługa i pięknie utrzymany i wyposażony budynek. Parking płatny obok w budynku.

Cons:

Dostaliśmy pokój o podwyższonym standardzie na 8 piętrze a widok był na inne pokoje i generalnie nic więcej nie było widać .

2026-10-08 • via Nuitee
L
LaEasha • solo_traveller • us
9
Pros:

The room was nice and comfortable

Cons:

The Asian host for breakfast was somewhat rude, refusing to help us understand the menu, but assisted the Caucasian coupled without hesitation.

2026-10-07 • via Nuitee
J
Julia • solo_traveller • us
10
2026-09-19 • via Nuitee
M
Mary Jo • couple • us
10
2026-09-17 • via Nuitee
A
Adams • solo_traveller • us
8
2026-09-14 • via Nuitee
M
Meghan • solo_traveller • us
10
Pros:

not a huge hotel so easier to navigate with luggage. no huge lines for valet drop off or pick up. shower was updated and clean. great lighting. bed was very comfortable

2026-09-13 • via Nuitee
S
Scott • solo_traveller • us
6
2026-09-12 • via Nuitee
P
Patricia • family_with_children • us
10
Wonderful
Pros:

Beautiful hotel! Close to venues so you can just leave your car and walk. All the staff were very nice.

2026-09-10 • via Nuitee