Hilton Pennywell St Louis at the Arch

Hotels
•
Hilton Hotels & Resorts
9.4 (510 reviews)
400 Olive Street , Saint Louis , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Attentive service
Cons:
Cleanliness concerns
Room upgrades needed

Categories

Cleanliness
8.83
Some guests felt the cleanliness did not meet expectations, particularly in the bathroom.
Service
9.8
Staff were reported as pleasant and helpful, with specific praise for attentiveness.
Location
10
Centrally located and convenient for various attractions.
Room Quality
8.84
Rooms were spacious but showed signs of aging; upgrades needed.
Amenities
9.29
Standard amenities were provided, but some issues reported with functionality.
Value for Money
8.82
Parking and other fees were higher than expected, affecting perceived value.
Food and Beverage
9.78
No specific mentions, but typically meets expectations for this hotel tier.
Overall Experience
9.83
Overall stay was enjoyable, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 05:26

Property Description

Luxurious Accommodations
Experience comfort and style in our guest rooms equipped with 32-inch flat-screen TVs, MP3 alarm clocks, and spacious work desks. The Pennywell St Louis Downtown ensures a relaxing stay with modern amenities.

Award-Winning Dining
Indulge in a culinary delight at Pennydrop Bar + Kitchen, our on-site restaurant known for its exceptional cuisine. Savor delicious dishes in a sophisticated setting, perfect for both business meetings and leisurely meals.

Convenient Location and Amenities
Located just steps away from the Gateway Arch and America's Center, our hotel offers easy access to popular attractions. Stay active in our modern gym or catch up on work at the 24-hour business center. The Pennywell Hotel is your gateway to a vibrant St. Louis experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs USD 16.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 38 per day.

Location

Guest Reviews

9.4
Based on 510 reviews
Cleanliness: 8.83
Service: 9.8
Location: 10
Room Quality: 8.84
Amenities: 9.29
Value for Money: 8.82
Food and Beverage: 9.78
Overall Experience: 9.83
R
Reginald • couple • us
8
2026-03-07 • via Nuitee
L
Lisa • couple • us
9
Short driving distance to several attractions. The pancakes were delicious!
Pros:

Beautiful hotel with nice amenities. Beds were super comfortable.

2026-03-06 • via Nuitee
A
Ashley • family_with_children • us
6
The hotel is nice and clean, routine checks to ensure tvs work might be helpful.
Pros:

Convenient location and very clean. Staff was friendly.

Cons:

The main issue was that our TV didn't work. I made sure it was plugged in, the remote lit up when I pressed power button, indicating the batteries worked, but it would never turn on. I called for help but it was too late for maintenance.
Also, the beds weren't the worst, but weren't the best either. Also, the room seemed really cold, even when I adjusted the thermostat.

2026-02-27 • via Nuitee
R
Rachel • couple • us
3
Great expectations but let down.
Pros:

The location was great and the hotel itself was nice the lobby and outside. Breakfast was good.

Cons:

Out room was dirty plan flat out dirty. I went down to ask about it and desk at guest service was gone. I couldn't wait for them because I had reservations. The table beside the bed was sticky and had drinks spilled on it it clearly wasnt cleaned the bathroom was dirty and even had trash from the last guest on the floor under the sink there was hair all over the bathroom floor and the door.. I have pictures of this. I only stayed one night and always travel with disinfectant wipes so I cleaned the necessities myself.

2026-02-23 • via Nuitee
B
B9450MFsarahp • Business
10
Great stay
Pros:

Had a great stay! Jameer and Connor in valet were very polite and helpful. There was an issue with my room on arrival but it was handled quickly and efficiently by the staff.

2026-02-16 • via Tripadvisor
K
katierose28 • Friends getaway • Verona, Illinois
10
Excellence!
Pros:

Excellent. An vi at the front desk was fabulous. Very welcoming and accommodating to all of our needs. Best service we have ever had from front desk.
Conner cave from valet was amazing. Helped with our luggage and extremely helpful with assisting in our checkout.
Will be staying again at the pennywell for the staff alone.

2026-02-16 • via Tripadvisor
W
W2165IZchristinec • Family
10
Valet
Pros:

Very helpful and courteous. Conner went above and beyond at the valet

2026-02-16 • via Tripadvisor
6
661lyricp • Couples
10
Thank you, JALEN!
Pros:

JALEN— BEST GUEST SERVICE MANAGER EVER! As a diamond member I was extremely impressed. He didn’t even know my status and continued to go above and beyond to ensure my stay was great. The hotel was booked and busy and he gave everyone amazing care. THANK YOU JALEN

2026-02-15 • via Tripadvisor
B
brentj279 • Business
10
Great location and clean
Pros:

Hotel was very nice and convenient downtown. Rooms were clean and the bed was comfortable compared to many other Hilton Hotels. Only complaint was my jacuzzi tub in my room did not work. Staff were super friendly, especially Cade Jackson the valet did a great job.

2026-02-12 • via Tripadvisor
M
Marissa • extended_group • us
3
Pros:

The location is great

Cons:

I was charged a smoking fee of more than 300 dollars because they said the smoke detector went off for a time when we weren’t even in the room 😅

2026-01-21 • via Nuitee
K
kye • couple • us
5
great location pretty hotel over priced and understaffed
Pros:

location

Cons:

bed was worn out, toilet ran 10 plus minutes after flushing, shower drainage issues

2026-01-20 • via Nuitee
M
Marc • couple • us
10
2026-01-20 • via Nuitee
A
Akiyara • couple • us
10
2026-01-19 • via Nuitee
M
Marsha • family_with_children • us
9
Wonderful.
Pros:

Breakfast buffet was great, along with the service. We had two vehicles in tge valet parking overnight. We had no issues retrieving the vehicles in a timely manner.

Cons:

There was no ice in the ice machine. We don't know if it was broken, or if all the ice was used.

2026-01-19 • via Nuitee
J
Jordan • couple • us
10
2026-01-19 • via Nuitee
K
Kimberly • solo_traveller • us
8
Very nice staff but far to a decent great breakfast if you can wait until 10 am. BLT
Pros:

Very nice large room with comfortable bed and pillow

Cons:

I was surprised my room was not straightened each day. Restaurant is very open and cold. Breakfast was dreadful. Micro-wave sausage and roast potatoes , so dried up they could not be pierced with a fork

2026-01-19 • via Nuitee
D
Dannilee • couple • us
10
2026-01-19 • via Nuitee
K
Kelly • extended_group • us
4
I was pretty disappointed
Pros:

The bed and pillows were comfortable

Cons:

There was a beer bottle and beer spilled outside the elevator. It was there hours before I finally said something. There was also beer spilled outside the elevator in the lobby that no one seemed to notice. The cream in my room was rotten. I called and asked for more cream and coffee they brought only cream so only 1 of us had any coffee. The fire alarm on my floor was broken out of the box. My shower had 2 shower gels and no shampoo so I couldn't wash my hair.

2026-01-19 • via Nuitee
M
Michael • family_with_children • us
10
excellent
Pros:

room accommodation was great
breakfast was reasonably priced and very good had a buffet

Cons:

there was an electrical outlet by the TV that was broken
Informed staff 2 times but was not fixed during our stay

2026-01-19 • via Nuitee
D
dylankE5732TJ • Friends getaway
10
Great stay
Pros:

Incredible experience and stay. As soon as I walked in I was greeted and welcomed by Jalen who was super friendly and outgoing. He definitely made my stay much better. I highly recommend staying here.

2026-01-16 • via Tripadvisor