Hilton Pennywell St Louis at the Arch

Hotels
•
Hilton Hotels & Resorts
9.4 (554 reviews)
400 Olive Street , Saint Louis , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Attentive service
Cons:
Cleanliness concerns
Room upgrades needed

Categories

Cleanliness
8.83
Some guests felt the cleanliness did not meet expectations, particularly in the bathroom.
Service
9.8
Staff were reported as pleasant and helpful, with specific praise for attentiveness.
Location
10
Centrally located and convenient for various attractions.
Room Quality
8.84
Rooms were spacious but showed signs of aging; upgrades needed.
Amenities
9.29
Standard amenities were provided, but some issues reported with functionality.
Value for Money
8.82
Parking and other fees were higher than expected, affecting perceived value.
Food and Beverage
9.78
No specific mentions, but typically meets expectations for this hotel tier.
Overall Experience
9.83
Overall stay was enjoyable, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 05:26

Property Description

Luxurious Accommodations
Experience comfort and style in our guest rooms equipped with 32-inch flat-screen TVs, MP3 alarm clocks, and spacious work desks. The Pennywell St Louis Downtown ensures a relaxing stay with modern amenities.

Award-Winning Dining
Indulge in a culinary delight at Pennydrop Bar + Kitchen, our on-site restaurant known for its exceptional cuisine. Savor delicious dishes in a sophisticated setting, perfect for both business meetings and leisurely meals.

Convenient Location and Amenities
Located just steps away from the Gateway Arch and America's Center, our hotel offers easy access to popular attractions. Stay active in our modern gym or catch up on work at the 24-hour business center. The Pennywell Hotel is your gateway to a vibrant St. Louis experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs USD 16.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 38 per day.

Location

Guest Reviews

9.4
Based on 554 reviews
Cleanliness: 8.83
Service: 9.8
Location: 10
Room Quality: 8.84
Amenities: 9.29
Value for Money: 8.82
Food and Beverage: 9.78
Overall Experience: 9.83
F
Floyd • family_with_children • us
9
2026-06-13 • via Nuitee
A
Asli Ebru • solo_traveller • de
9
2026-06-06 • via Nuitee
O
Oberhausen • solo_traveller • us
8
Pros:

Great location and staff.

Cons:

No bathtub.

2026-06-06 • via Nuitee
E
Ester • solo_traveller • us
9
2026-06-05 • via Nuitee
E
eugenia • couple • it
7
2026-06-02 • via Nuitee
B
Beth • extended_group • us
5
Will not be going back to this property.
Pros:

Convenient to ballpark and arch

Cons:

The room wasn’t ready when we got there and we had to wait for an hour and a half to get the room. They said check in was at 4pm and we got in the room at 5:45 pm. We booked it for a ballgame that started at 6:10 pm. Needless to say we were late for the start of the game. The parking garage was across the street and not connected to the property.

2026-06-02 • via Nuitee
A
Anonymous 37 • solo_traveller • us
8
2026-06-01 • via Nuitee
K
Kathryn • extended_group • us
8
Clean, comfortable
Pros:

It was very clean and the beds were comfortable.

Cons:

That you had to pay for parking

2026-05-26 • via Nuitee
B
Brandy • couple • us
4
Very unclean.
Pros:

Location

Cons:

The hotel was very dirty. The bedroom carpet was wet in spots and there was stains on the beds. The curtains were filthy on the bottoms. We went down for breakfast and after we used the restroom located in the lobby. The restroom was disgusting. There was stuff all over the floors to where ur shoes were sticky after u walked out of the restroom. I was very disappointed in my stay at this facility. I love to stay with Hilton but this facility was not up to Hilton standards.

2026-05-26 • via Nuitee
T
Thierry • extended_group • fr
10
Superbe
Pros:

Il est extrêmement bien situé très confortable et le personnel très agréable et gentil. La chambre n’était pas prête à 18h30 mais ils ont compensé ce problème sans que nous ayons demandé quoi que ce soit. Le parking est très facilement accessible de l’hôtel.

2026-05-18 • via Nuitee
D
Donna • family_with_children • us
8
2026-05-10 • via Nuitee
C
Carolyn • solo_traveller • us
8
2026-05-09 • via Nuitee
B
Beth • couple • us
10
Everything was very easy. The staff was helpful and made us feel welcome.
Pros:

👍

2026-05-08 • via Nuitee
A
Asa • solo_traveller • us
1
Overcharge, no communication
Cons:

I had to start a dispute with my bank because this hotel doesn't answer my email. I have a receipt from booking.com which says breakfast is included, and I talked to two people at the hotel and they said breakfast was included, then I got charged $110 extra for breakfast on top of the breakfast package. I will update my review after the hotel returns the overcharge.

2026-05-03 • via Nuitee
L
Lacresha • couple • us
4
Wasted money
Cons:

Not up to date for the amount spent. Chipped paint on doors and walls. Rooms are really small. Furniture had holes in it.

2026-04-30 • via Nuitee
T
Tanisha • couple • us
10
Pros:

everything

2026-04-27 • via Nuitee
• couple • us
7
2026-04-24 • via Nuitee
A
Arthur Donald • couple • us
9
2026-04-24 • via Nuitee
N
Neal • couple • us
9
2026-04-23 • via Nuitee
M
MichelleMolly • solo_traveller • nz
10
Comfortable, large rooms, very helpful and friendly staff.
Pros:

Front of house staff were excellent! I arrived after 11pm and the front reception (Brie?) was super lovely and helpful. My other accommodation had fallen through and they made my stay here super comfortable. Large room, comfy bed and dark curtains for a sleep in. Thank you :)

2026-04-22 • via Nuitee