Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Room size
Cons:
Cleanliness issues
Breakfast quality
Service during specific incidents

Categories

Cleanliness
6.25
Multiple reviews pointed out significant cleanliness issues, including stains and overall lack of hygiene.
Service
9.75
Overall positive sentiment regarding staff friendliness and willingness to help, despite isolated negative experiences.
Location
9.75
Frequently mentioned as a strong point with good access and convenience.
Room Quality
7.75
Mixed feedback on room comfort; some positive aspects but significant issues with maintenance were noted.
Amenities
8.75
General satisfaction with amenities like gym facilities, but some complaints about specific items.
Value for Money
9.25
Generally a good value for the price, though some reviews highlighted dissatisfaction given specific experiences.
Food and Beverage
7.25
Negative feedback regarding breakfast quality and availability of complimentary items.
Overall Experience
9.25
Mixed experiences leading to a balanced view, with notable positives in location and some service aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:22

Property Description

Luxurious Self-Catering Rooms
Plaza El Bosque Ebro offers plush self-catering rooms with stylish decor, wooden work desks, and minibars. Some rooms even feature cozy seating areas with soft armchairs and elegant square-patterned carpets.

Indoor Pool and Entertainment
Guests can enjoy a refreshing dip in the indoor pool or unwind in the games room with a billiards table. Additionally, the hotel showcases a gallery exhibiting contemporary art, adding a touch of culture to your stay.

Convenient Location and Services
Located in Las Condes near El Bosque Norte avenue, known for its upscale dining and shopping options, Plaza El Bosque Ebro provides free parking, WiFi, and a 24-hour front desk. The hotel also offers shuttle arrangements to the nearby airport, ensuring a hassle-free travel experience.

Book your stay at Plaza El Bosque Ebro now for a luxurious and convenient experience!

Important information:

Upon check in, the hotel will conduct a pre-authorization on guest's credit card for the total of the stay, plus an amount for extra charges.

Please note that the hotel does not accept checks as means of payment.

All guests are required to show a valid ID upon check in.

The hotels current exchange rate will be applied when paying with local currency. Please note that the hotel's exchange rate may vary from the national exchange rate.

Pet Policy:
Only 1 dog or cat of small breeds per room is allowed. * Maximum weight 20 kg * Up to date Health documents (vaccines, controls, etc.) * Pet must stay in the room. To walk the pet in public areas, must be done so on a leash or in an exclusive transport case or suitcase, always supervised by its owner. It cannot circulate by pool, sauna and gym. Nor can it do it in restaurants, due the inconvenience it can cause to guests * Guarantee fee US $ 200 + VAT for possible damages to furniture, bedding, curtains, floor etc. * Pet charge US $ 30 per day + VAT

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Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
* This additional fee (IVA) is not included in the hotel rates and must be paid separately.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Guest Reviews

8.5
Based on 5091 reviews
Cleanliness: 6.25
Service: 9.75
Location: 9.75
Room Quality: 7.75
Amenities: 8.75
Value for Money: 9.25
Food and Beverage: 7.25
Overall Experience: 9.25
N
Nelson Jose • solo_traveller • do
9
Fantástico
Pros:

La calidad de la gente y la limpieza fue lo más agradable.

Cons:

No me gustó que en ocasiones por las remodelaciones se hacía un poco de ruido.

2026-08-29 • via Nuitee
M
Mauricio • family_with_children • cl
7
Tuvimos mala suerte,estaba en remodelación ,,ruidos molestos, corte de agua
Pros:

Las habitaciones bien,la piscina

Cons:

La atención del desayuno podría mejorar bastante

2026-08-29 • via Nuitee
M
Maria Paola • family_with_children • cl
8
Pros:

La piscina es maravillosa, buen lugar para entretención cuando se viaja con niños.
La ubicación es excelente y el sector muy tranquilo.

Cons:

El único punto negativo es que durante mi estadía estaban realizando trabajos de remodelación y los ruidos eran insoportables desde las 8 am no permitía poder seguir descansando, quizás pudieran informar antes y no en el momento que se realiza el check in.

2026-08-28 • via Nuitee
J
Jorge • family_with_children • cl
5
Hotel bueno , restaurant poco serio
Pros:

Buena atención y todo muy limpio

Cons:

En el restaurant no respetaron el descuento de la TC

2026-08-27 • via Nuitee
J
Julia • couple • cl
5
Mala
Pros:

Las piezas todo hermoso

Cons:

Quedé bastante disconforme con la experiencia. Me cobraron dos veces el mismo monto en mi tarjeta de crédito y ahora tengo que estar haciendo el reclamo con el banco para poder recuperar mi dinero, lo que me parece totalmente inaceptable.

Además, la terraza estaba abajo, mientras que en las fotos de la publicación aparece arriba como si estuviera habilitada para tomar desayuno. En ningún momento se nos informó que la terraza estaba en remodelación, ni tampoco vi que esto estuviera indicado claramente en la publicación.

Considero que la información entregada no fue transparente y que la experiencia no correspondió a lo que se ofrecía en las fotos. Definitivamente no volvería jamás y no recomendaría este lugar.

2026-08-27 • via Nuitee
V
Veronica • solo_traveller • cl
10
Pros:

La ubicación es excepcional muy cerca del Costanera del Mut y con el metro también ahi mismo mucha conectividad. Un lugar seguro. El personal amable y las instalaciones todo muy acorde. La piscina en un entorno bello y cálido.

2026-08-26 • via Nuitee
S
Salfate • solo_traveller • cl
7
Pros:

Bastante cómoda y completa la habitación, el comedor bastante bueno.
La atención excelente 10/10.

Cons:

La piscina temperada tenía demasiado cloro

2026-08-26 • via Nuitee
E
Enrique • couple • pe
8
Personal amable, hotel impecable. Va a quedar muy bien con la remodelación.
Pros:

Ubicación

Cons:

Al desayuno le falta algo más

2026-08-26 • via Nuitee
P
Patricio • solo_traveller • cl
9
2026-08-26 • via Nuitee
J
Jairo • couple • cl
10
Muy comodo
Pros:

Atencción excelente. Muy buen desayuno y muy centrico ya que puedes llegar caminando a restaurantes y el costanera center.

Cons:

A pesar de que esta remodelado sería bueno darle un toque mas de modernidad y frescura en algunos aspectos esteticos.

2026-08-26 • via Nuitee
G
GERMAN FEDERICO • solo_traveller • br
10
2026-08-26 • via Nuitee
W
Waldemar • extended_group • br
10
Excelente custo benefício!
Pros:

Atendimento e qualidade das instalações .
Qualidade e profissionalismo dos funcionários. Destaque para o Supervisor Nicolás Ponce, que nos atendeu com presteza e de forma empatica, impecável 👏🏼👏🏼👏🏼👏🏼

Cons:

Barulho de obra

2026-08-26 • via Nuitee
M
Magdalena • solo_traveller • cl
8
2026-08-25 • via Nuitee
E
Eugenio • solo_traveller • cl
4
2026-08-25 • via Nuitee
I
Izabella • couple • br
8
2026-08-25 • via Nuitee
E
Edgardo • family_with_children • ar
10
buena opción en Santiago de Chile
Pros:

Tiene buen desayuno,está muy bien ubicado cerca del shopping Costanera, están remodelando las habitaciones , el personal muy amable en general

Cons:

La internet no funcionaba bien en las habitaciones,

2026-08-25 • via Nuitee
I
Irene • family_with_children • br
8
Excelente localização.
Pros:

Quarto amplo, camas boas, chuveiro bom.

Cons:

Travesseiro muito alto e duro, café da manhã desorganizado, instalação antiga.

2026-08-25 • via Nuitee
D
Dirceu • couple • br
9
2026-08-24 • via Nuitee
P
Peter Wright • solo_traveller • au
3
Did not enjoy my stay. After 4 x years of using this hotel, this stay in August will be my last
Pros:

The only thing positive I can say about this hotel is their staff. They have nice friendly and helpful staff.

Cons:

Commencing renovations with hammering, sawing and drilling operations directly near my room at 2:30am was not appreciated. The water was also cut off on another occasion for several hours. This led to some stress as it was the day I was checking out. They do not adhere to their rules in terms of laundry collection and delivery. They have moved the breakfast from floor 17 to floor 1. They did not inform anyone of this, but have scratched out the number 7 on the information on the key sleeve. You don't find this out until you actually go to the floor. The breakfast itself is extremely poor. I have reported this every survey, so it's obvious they don't care or listen. I've always said an egg station would go a long way to improving the offerings. Their scrambled eggs is presented like vomit. This was my last stay.

2026-08-24 • via Nuitee
C
Cristopher • solo_traveller • cl
8
Aceptable
Pros:

Ubicación y desayuno

Cons:

Instalaciones antiguas

2026-08-24 • via Nuitee