Résidence Pierre & Vacances Premium Haguna

Hotels
•
Pierre & Vacances Premium
8.6 (468 reviews)
17, Avenue De La Reine Victoria , Biarritz , fr

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Terrace
Family rooms
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Comfortable rooms
Great location
Helpful staff
Cons:
Cleanliness issues
Noise complaints
Inadequate food options

Categories

Cleanliness
8.31
Some reviews mention issues with cleanliness, notably a lack of general cleaning.
Service
9.28
Many reviews highlight the courteous and helpful service from staff.
Location
9.32
Multiple reviews praise the excellent location of the hotel.
Room Quality
8.27
Rooms are described as comfortable, though some mentioned noise issues.
Amenities
8.3
Amenities were mentioned positively, but some facilities had minor drawbacks.
Value for Money
8.76
The overall value is considered good, with several guests expressing satisfaction.
Food and Beverage
7.81
Food received some negative feedback, with some suggesting it could improve.
Overall Experience
8.78
Generally positive experiences reported by guests, with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-17 13:09

Property Description

Luxurious Self-Catering Apartments in Biarritz

Spacious Wellness Centre: Indulge in relaxation with access to a sauna, hammam, and solarium.

Convenient Comfort Formula: Enjoy a hassle-free stay with beds made on arrival, mid-stay linen change, and cleaning service.

Exploration Hub: Perfectly situated for discovering the Basque coast, with Bayonne and San Sebastian just a short drive away.

Experience the epitome of comfort and convenience at Pierre & Vacances Premium Haguna. Book now to secure your luxurious retreat in Biarritz.

Important information:

After booking, guests may reserve the location of their accommodation by contacting the residence directly. Location preferences are subject to availability and available at an additional cost.

Reception opening hours during the summer season (excluding July and August) are daily from 09:00 to 12:00 and from 14:00 to 19:00. In July and August, reception is open Monday to Saturday from 08:00 to 12:00 and from 14:00 to 20:00, and on Sunday from 09:00 to 12:00 and from 14:00 to 19:00. During the winter season, reception is open daily from 09:00 to 12:00 and from 14:00 to 19:00.

Please note that the breakfast room is currently closed until further notice.

The price includes accommodation, beds made upon arrival, bed linen, towels, household linen (bath mat and dish towel), a cleaning kit, two bathrobes, end-of-stay cleaning (except dishes and kitchenette), basic WiFi access for up to 5 devices (for browsing, emails and research), as well as charges and taxes (excluding tourist tax and application fees).

Guests also benefit from access to the hammam and/or sauna, available upon reservation at the reception desk.

For any invoice requests, please note that the name used will be the name stated on the reservation. If the total amount of the reservation is not paid within the timeframe set in the policies, the property reserves the right to cancel the reservation and apply cancellation fees. Any modification may incur additional charges.

Credit card is the only accepted method of payment.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LIN

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 77 per week.

Location

Guest Reviews

8.6
Based on 468 reviews
Cleanliness: 8.31
Service: 9.28
Location: 9.32
Room Quality: 8.27
Amenities: 8.3
Value for Money: 8.76
Food and Beverage: 7.81
Overall Experience: 8.78
M
Maria Dolores • extended_group • es
10
2026-07-16 • via Nuitee
L
Lestander • solo_traveller • se
8
Bekväm tvårumslägenhet nära stranden
Pros:

Luftigt och bekvämt boende med jättebra läge, nära stranden. Bra att det fanns saker att låna och att det fanns parkering och tvättstuga. Sköna sängar.

Cons:

Duschväggen var lite dålig, det var svårt att inte spruta ut en massa vatten på golvet.

2026-07-16 • via Nuitee
D
deborah • couple • ch
8
We would totally recommend for families with kids!
Pros:

The staff was very friendly and they had an amazing little kids play corner which our kids used a lot.

Cons:

It was too expensive for what it was. You have to take the bedsheets off in the end and clean the kitchen. No cleaning in between so more like a Airbnb type of accommodation.

2026-07-15 • via Nuitee
M
M • solo_traveller • gb
7
2026-07-09 • via Nuitee
V
Virginien • family_with_children • fr
6
My first and last stay with Pierre & Vacances.
Pros:

Good location, within walking distance of the beach. The area is great, with plenty of shops nearby. The room is spacious and comes with most of the equipments you need. The staff were super friendly and helpful. Overall clean.

Cons:

The design is outdated, despite the hotel claiming that the rooms were renovated a few years ago. This is especially noticeable in the bathroom. As you can see from the photos, my first impression was that I had walked into a hospital room, and not even a modern one...
The room constantly smelled of cooking because each room is equipped with a kitchenette. Waking up every morning to the smell of Indian food was far from pleasant.
The hotel is very expensive for what it offers. Even the TV and other equipment seem to belong to another era.
Housekeeping is also disappointing. During my one-week stay, the room was not cleaned and the towels were not changed, which I find unacceptable even this is not an Hotel.
Lastly, the breakfast consisted mainly of basic industrial products and offered very little variety. We ended up having a proper breakfast at the hotel next door instead.

2026-07-09 • via Nuitee
J
Josune • solo_traveller • es
9
2026-07-09 • via Nuitee
M
M.L. • family_with_children • es
5
Disappointed by what they call premium
Pros:

The location is great and parking available (costs €15).

Cons:

Premium is a poor descriptor of the poace. They say they are going to have the beds ready when you arrive, and they were not. Then when we went to make our own beds, there were not enough sheets; and reception closes at 7pm so there was no one to help us.

Also, they say in the booking the only thing not covered is the kitchenette cleaning which you must do on departure. But actually you have to strip beds, empty trash and recycling, and clean the kitchenette. That is not shared with you at the time of booking.

2026-07-06 • via Nuitee
B
Beatriz • couple • es
7
Bien
Pros:

Buena ubicación, cerca de todo, además tiene parking. La atención del personal buena y hablaban español e inglés

Cons:

No tenía cama, era sofá cama y un poco incómodo. Las almohadas eran cojines grandes bastante incómodo también. Sin sábanas, solo un nórdico en verano.

2026-07-05 • via Nuitee
R
Roland • family_with_children • cz
8
2026-07-05 • via Nuitee
A
Adrien • family_with_children • fr
9
2026-07-04 • via Nuitee
O
Olena • family_with_children • gb
10
We would like to stay next our visit
Pros:

Clean and good location

2026-07-04 • via Nuitee
L
Liv Marit Dønnem • family_with_children • no
7
2026-07-02 • via Nuitee
J
Josefin • solo_traveller • ch
6
Pros:

Personalen var mycket trevlig och läget är okej med 10 minuter promenad till stranden. Det finns också det par mycket trevliga restauranger i närheten. Köket var välutrustat.

Cons:

Jag tycker att det var konstigt att vårt rum inte städades en enda gång på de fyra nätter vi bodde där. Vi fick be om toapapper tredje dagen och vi fick i och för sig en rulle, men egentligen skulle vi behöva betala för den? Soperna fick man också själv gå ut med. Men kanske missuppfattade jag konceptet då det mer är ett lägenhetshotell och inte ett vanligt hotell.
En morgon missade personalen att ställa fram frukosten i tid så vi fick gå till bageriet ett stycke bort. Det kan hända, men det är inte säkert att vi kommer få en återbetalning av frukosten eftersom vi bokade över booking.com.
Trestjärnigt helt okej lägenhetshotell, men fyra stjärnor förstår jag inte riktigt...

2026-07-02 • via Nuitee
M
María Teresa • family_with_children • es
7
2026-06-30 • via Nuitee
O
Orlova • solo_traveller • fr
5
Stay with cockroaches in superior room.
Pros:

Very good location and staff.
There is a fridge, dish wash, place for cooking.

Cons:

Cockroaches in the room in high category room.
Don’t take standard room near elevator, it’s super noisy and not comfortable sofa to sleep, the light from the door just in front of the sofa, noisy AC.
No cleaning. The most strange was for this money(over 500e for 3 nights) u need after to sort trash and clean your room including towels to put like it was written on the paper they gave me.

2026-06-29 • via Nuitee
C
Camilla • solo_traveller • it
10
2026-06-28 • via Nuitee
M
marta • extended_group • es
10
Magnífico
Pros:

La habitación era perfecta, la atención en recepción de 10! Repetiremos sin duda

2026-06-26 • via Nuitee
B
Benedetta • extended_group • fr
10
Pros:

tout etait parfait !!

2026-06-25 • via Nuitee
R
Reiner • couple • de
9
Pros:

Gute Ausstattung
Garage für Motorrad

2026-06-22 • via Nuitee
R
Robert • family_with_children • us
10
Wonderful and didn’t want to leave to go sightsee
Pros:

Loved it

Cons:

No lamps in the bedroom

2026-06-22 • via Nuitee