The Westin New York at Times Square

Hotels
Westin
8.1 (1903 reviews)
270 West 43rd Street , New York , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Cons:
Poor service experience
Limited amenities

Categories

Cleanliness
7.81
Room was clean but noted some dust.
Service
7.28
Mixed reviews on service quality, one negative experience with a staff member.
Location
9.32
Perfect location near Times Square, easy access to attractions.
Room Quality
8.27
Rooms were spacious and comfortable, but some furnishings were aging.
Amenities
6.8
Limited amenities like no fridge or microwave.
Value for Money
8.26
Generally good value but issues with unexpected charges.
Food and Beverage
8.81
Good breakfast provided; overall positive feedback.
Overall Experience
8.28
Enjoyable stay with a few drawbacks but would recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:41

Property Description

Luxury at Times Square

Modern Rooms with Amenities
The Westin New York at Times Square offers modern rooms with large windows, flat-screen TVs, iPod docking stations, and coffee makers.

Dining and Entertainment Options
Enjoy cocktails and signature fare at The Foundry Bar with a view of Eight Avenue, or unwind at Bar 10 lounge for evening drinks and light fare.

Fitness and Business Facilities
Guests can stay active at the fitness center with city views, play Nintendo Wii games, and utilize WiFi, business center, and ticket desk services.

Book now to experience luxury and convenience at The Westin New York at Times Square.

Important information:

Please note that the overnight parking fee does not include in and out privileges.

Please note that breakfast-inclusive rates only provide continental breakfast for two adult guests per reservation. Additional guests must pay an extra charge for breakfast.

Please note that breakfast-inclusive rates only provide continental breakfast at the hotel restaurant for up to 2 adults and 2 children 12 years old and under registered in the same room.

Please note that the mandatory destination fee includes:
- Daily USD 20 credit for food and beverage, redeemable at Foundry Kitchen & Bar or for a la carte orders (per room per day)
- Upgrade to premium high-speed WiFi
- 2 tickets to a choice of one of the following (per room per day):
- 2 tickets to a Freedom Liberty Cruise
- 2 tickets to the American Museum of Natural History
- 2 tickets to a New York Comedy Club show (per room per day)
- USD 5 Starbucks gift card for Gold, Platinum, Titanium and Ambassador Elite members.
- Additional adults and children at the buffet are at regular prices.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Location

Guest Reviews

8.1
Based on 1903 reviews
Cleanliness: 7.81
Service: 7.28
Location: 9.32
Room Quality: 8.27
Amenities: 6.8
Value for Money: 8.26
Food and Beverage: 8.81
Overall Experience: 8.28
J
Janice family_with_children us
10
Great location, great room, will stay at the Westin Times Square when I'm in NYC again
Pros:

The room was cozy and comfortable with a city view. The beds and bedding were very comfortable. Everything about the room was clean and convenient.

Cons:

We had no complaints, criticisms, or suggestions to offer. We were pleased with the room. The front desk staff were very courteous and helpful.

2026-08-08 via Nuitee
J
Jayne extended_group gb
8
2026-08-08 via Nuitee
D
Denis Victor family_with_children fr
9
Superbement bien placé, hôtel très agréable
Pros:

Emplacement idéal sur Time Square
Chambre confortable et bien équipée
N’hésitez pas à prendre en étage élevé

Cons:

Rien

2026-08-07 via Nuitee
M
Marilyn extended_group us
7
Descent hotel but not the best in the area.
Pros:

It’s located in Times Square. Near Broadway.

Cons:

The beds are full size. Not a Queen beds. The bathrooms needs care. The breakfast it’s too expensive for what it is.

2026-08-06 via Nuitee
T
Talesha family_with_children us
8
2026-08-06 via Nuitee
L
Lakshay extended_group ca
10
2026-08-04 via Nuitee
K
Kalah family_with_children us
10
Pros:

Great location, beds were extremely comfortable, clean, friendly staff

2026-08-03 via Nuitee
J
Jonathan family_with_children gb
9
Fabulous staff and great location.
Pros:

Great staff in all areas of the hotel.
Bar drinks prices not bad for location and 5 star hotel but food is pretty expensive in comparison.
It looked lovely when other people ordered but I just thought it was a little toppy, even for a hotel.

Cons:

AC in rooms could be quieter, not lots of places to hang used towels in the rooms when 3 or more staying.

2026-08-03 via Nuitee
N
Nicholas extended_group br
5
Hotel caro pelo q entrega
Pros:

localização

Cons:

nao merece ser 5 estrelas. falta muita coisa. Não tem nem piscina.

2026-08-03 via Nuitee
L
Laura family_with_children us
10
2026-07-19 via Nuitee
R
Ronit family_with_children il
4
Horrible check in experience
Cons:

Terrifying check-in experience, though the hotel itself is good

I have mixed feelings about our stay. On one hand, the hotel itself is good, the facilities are fine, and everything else during our stay was perfectly okay. On the other hand, our check-in experience was an absolute nightmare.

We arrived for a late-night check-in with my children. Due to a misunderstanding between the hotel and Booking.com, the receptionists treated us with zero empathy or basic human decency. Instead of trying to resolve the issue professionally, the staff threatened to throw us out into the street late at night unless we paid for the entire 5-night stay all over again right then and there.

They refused to show any flexibility and wouldn't even consider letting us pay for just one night until the details could be cleared up with Booking.com the next morning.

This rigid, hostile, and unjust attitude from the receptionists turned our arrival into a highly stressful and anxiety-inducing encounter. As a mother arriving late at night with her children, you expect to feel safe and welcomed. Instead, we were met with pure coldness and threats that left us feeling deeply anxious and disappointed.

It is a shame that a good hotel is represented by staff who treat guests this way. While the hotel itself is fine, the management seriously needs to address the abusive behavior of their night reception staff.

2026-07-19 via Nuitee
M
Marie family_with_children fr
9
Great stay near Times Square
Pros:

Nice hotel, great location right next to Times Square. Beautiful room.

Cons:

No fridge in the room. On our last day I finally got to the reception and asked if it was normal not to have a fridge in our room, and they said that they can deliver one upon request ?! That is very strange to me.

2026-07-18 via Nuitee
P
Porsha family_with_children us
7
Fair location, needs better cleaning staff.
Pros:

Proximity to time square

Cons:

Not clean enough for the price.

2026-07-18 via Nuitee
F
francis family_with_children au
10
great location. great value will refer people
Pros:

family friendly

Cons:

Nothing

2026-07-16 via Nuitee
H
Hilal family_with_children tr
8
Pros:

Konum olarak çok merkezi , yürüyüş yaparak tüm times squarı gezebilirsiniz

Cons:

Oda temizliği özenli yapılmıyor, odalara sadece su bırakılıyor 3 kişiye bazen 1 bazen 2 şişe :/

2026-07-15 via Nuitee
R
Rachida family_with_children ma
9
Agréable
Pros:

L’accueil du personnel

Cons:

L’emplacement ( bcp de bruit la nuit )

2026-07-15 via Nuitee
I
israel extended_group us
10
2026-07-14 via Nuitee
S
shelia extended_group us
9
2026-07-14 via Nuitee
D
Dbmassi solo_traveller ch
6
Pros:

Posizione perfetta se si desidera stare a Times Square. Camere grandi rispetto ad altri hotel della zona. Personale sempre gentile e disponibile.

Cons:

Avevo chiesto un piano alto e ci hanno messo al 12° piano che non è per nulla in alto e con vista mediocre.
Le piastrelle della camera erano tutte macchiate e sembrava fosse sporco. All'arrivo ho trovato una puzza di muffa in camera davvero sgradevole.
Non c'è un frigorifero in camera (assurdo).
Se cercate la posizione va bene ma se cercate un hotel premium vero, non è sicuramente il posto giusto.

2026-07-13 via Nuitee
G
Grzegorz family_with_children pl
7
Pros:

Lokalizacja i cena

Cons:

duża ilość włosów które były na łóżku oraz w łazience. długi czas oczekiwania na windę

2026-07-13 via Nuitee