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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Business center
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Heating
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Cycling
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Fax/photocopying
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Tour desk
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Currency exchange
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Non-smoking throughout
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Private parking
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Shared lounge/TV area
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Parking garage
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Toilet with grab rails
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Lower bathroom sink
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Higher level toilet
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Paid WiFi
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
Review Highlights
Categories
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Property Description
Luxury at Times Square
Modern Rooms with Amenities
The Westin New York at Times Square offers modern rooms with large windows, flat-screen TVs, iPod docking stations, and coffee makers.
Dining and Entertainment Options
Enjoy cocktails and signature fare at The Foundry Bar with a view of Eight Avenue, or unwind at Bar 10 lounge for evening drinks and light fare.
Fitness and Business Facilities
Guests can stay active at the fitness center with city views, play Nintendo Wii games, and utilize WiFi, business center, and ticket desk services.
Book now to experience luxury and convenience at The Westin New York at Times Square.
Please note that the overnight parking fee does not include in and out privileges.
Please note that breakfast-inclusive rates only provide continental breakfast for two adult guests per reservation. Additional guests must pay an extra charge for breakfast.
Please note that the mandatory destination fee includes:
- Daily USD 20 credit for food and beverage, redeemable at Foundry Kitchen & Bar or for a la carte orders (per room per day)
- Upgrade to premium high-speed WiFi
- 2 tickets to a choice of one of the following (per room per day):
- 2 tickets to a Freedom Liberty Cruise
- 2 tickets to the American Museum of Natural History
- 2 tickets to a New York Comedy Club show (per room per day)
- USD 5 Starbucks gift card for Gold, Platinum, Titanium and Ambassador Elite members
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible at a location nearby (reservation is not needed) and costs USD 65 per day.
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Internet
WiFi is available in the hotel rooms and costs USD 16.95 per 24 hours.
Location
Guest Reviews
location and the room
rate of the room,but this is NYC
Overview: Good location but nothing special beyond the location
Arrival: arrived by taxi.
Check in: efficient check in, acknowledged status. Janet (working the front desk) was helpful
Room (4342): king room. Micro coffee maker, safe, desk, older LG TV. Does NOT include a mini refrigerator.
Bed: adequate mattress and linens.
Bathroom: shower only. Extremely limited counter space.
Sleep quality: above average. The high floor really helped reduce noise.
Housekeeping: only stayed one night, seemed fine
Security: Below average. The elevators do not require a key to access the guest floors. Here’s an irony- the bathroom on floor 2 near the restaurant requires a guest key to access but there’s zero security for guest floor access. This hotel doesn’t have its priorities straight.
Restaurant: on site restaurant and bar called Foundry (free breakfast if you have Marriott status in Foundry basement area).
Value: NY CIty hotel pricing is crazy. I personally don’t think this Westin is worth $560 with tax with a group discount.
Internet: upgraded to the $19.99/day internet (free with my Marriott status) and internet was fast.
Conference facilities: Attended (and spoke at) a professional conference, and the conference facilities are tight! Crowded to the point of being claustrophobic and likely a fire code violation. Seats in the conference room were crushed together like sardines. HVAC couldn’t compensate properly for all the bodies in the room. Insufficient bathrooms on floor 5. Horrible conference catering- the salmon was one of the worst conference lunches I’ve ever had.
Tips: Hotel is in the vicinity of Times Square. Restaurants, theaters, and much more all within a short walk.
Misc: Had an Amazon packaged delivered. The hotel delegates packages to the FedEx office in the lobby. The FeEx office has limited hours and charges a fee to retrieve delivered packages.
Location is perfect, close to subway, bus station, and away from the noisiest part of Times Sq. ... A/C works great.
The bathroom light keeps going off because it's on a timer. The timer needs to be longer than 2 minutes or whatever it is set at. The Wi-Fi did not work. They sent an IT guy to fix it but still wouldn't work. No fridge.
Atención y la ubicación
Todo bien
Perfect location in the breath of New York.
Reasonable sized room for 4 in the centre of New York.
Staff were not helpful on check in. They didn’t even direct us to the correct lift!
Limited extras for the price we paid - only 2 bottles of water in the room for 4 people and no fridge.
No breakfast included.
This is the second time I’ve stayed here in NYC on business and it hopefully won’t be my last! The Westin gives the feeling of luxury without the steep pricetag. The rooms are clean and spacious, and there are large, inviting meeting spaces in the lobby. The location is a block off Times Square and a block or so away from Hell’s Kitchen, which provides so many options for delicious food and treats!
They overcharged me adding someone else’s room to my fee and won’t issue a refund.
The location is great and had wonderful skyline views of NY city. Close to Time Square and always buzzing with life. The Hotel lobbies are much nicer than the room or facilities provided. The restaurant food was mediocre at best.
The room was disappointingly small, and the facilities were extremely limited. There was no kettle, fridge, iron, minibar, or many of the basic amenities you would typically expect from a hotel of this standard.
What was even more disappointing was the level of service. The staff were consistently rude, dismissive, and unhelpful throughout our stay. We arrived at approximately 5:00 PM after an eight-hour journey from London, only to be told that our room was not yet ready. We were assured that we would receive a call when it became available, but no one ever contacted us. When we returned at around 7:00 PM, we were simply given access to the room and offered $100 towards a meal in the hotel restuarant which didnt even cover 2 main courses at their prices, and no explanations of the hotel's facilities or included amenities.
It was only after four nights that we discovered our booking included complimentary daily excursions and drinks at the bar. Had these benefits been properly explained at check-in, we would have made use of them throughout our stay. When we raised the issue with the hotel, they refused to offer any reimbursement, credit, or compensation despite their clear failure to inform us.
Overall, the combination of poor customer service, inadequate communication, and lack of basic in-room amenities made for a very disappointing experience.
Gute Lage aber sehr lärmig. Gute Erreichbarkeit mit ÖV. Alles in der Nähe.
Tolle Aussicht aus dem 44. OG.
Hotelpersonal war mässig freundlich und mässig dienstleistungsorientiert. Hotel mutet alt an von innen. Safeprobleme: Safe musste zweimal reseted werden (keine Entschuldigung des Personals).
The rooms are okay, but for the price you have so many other options in the area - choose another option.
Had to request a fridge and it came a few hours later - so much for keeping my leftovers because I didn’t think to check that the fridge cabinet wasn’t empty.
I know this is NYC, so I’m not expecting overly pleasant and friendly, but the staff was rude and not helpful at all. Hospitality industry- do better
Location
Nothing
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