Puerto de Luna Pet Friendly and Family Suites

Hotels
8.4 (196 reviews)
Boulevard Francisco Medina Ascencio, 2500 Zona Hotelera Norte , Puerto Vallarta , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
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Review Highlights

Pros:
Large pool and attractive gardens
Pet-friendly reception / welcoming to pets
Friendly and attentive staff
Great, quiet location
Cleanliness noted by some guests ('Propre')
Lovely grounds and pleasant atmosphere
Cons:
Minibar/freeze full of frost, leaking and old microwave (required defrosting)
Rooms sparse and missing small amenities (no glass for water, no dog bowl provided)
Pets not allowed near the pool despite being a 'pet-friendly' property
Extra nightly pet fees; perceived as overpriced for offerings
Booking/charging issues (child charged as adult) and at least one report of no refund/no email response

Categories

Cleanliness
8
Generally described as clean (review noted 'Propre'), but room maintenance issues — freezer/minibar heavily frosted and leaking and an old microwave required defrosting — lowered this score slightly.
Service
9.2
Multiple reviews praise staff friendliness and attentive reception (including warm welcome for pets). One guest reported no response to email and issues with cancellation/refund, but overall service was consistently described as very good.
Location
9.4
Several guests highlighted a very good, quiet and well-located property ('super bien ubicado', 'The location was good'), making location a clear strength.
Room Quality
7.4
Rooms were described as sparse and lacking small amenities (no glass for water, no dog bowl provided). Combined with appliance issues (old microwave, frosted minibar) this reduces the room quality score.
Amenities
8.6
Large pool and attractive gardens are praised, and grounds are lovely; however pet restrictions at the pool and missing small in-room amenities for pets/guests (dog bowl, glasses) temper the rating.
Value for Money
7.8
Some guests found the hotel overpriced for what was offered and complained about high nightly pet charges and booking/child-charging discrepancies, lowering perceived value.
Food and Beverage
8.4
Standard quality for this hotel tier (not mentioned in the reviews).
Overall Experience
8.4
Generally positive stay: calm, family- and pet-oriented atmosphere with lovely grounds and helpful staff, but tempered by some room/amenity and booking/payment issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 03:08

Property Description

Tropical Paradise Setting:
Nestled in a beautiful tropical environment, our all-suites hotel provides a serene escape for our guests. The lush surroundings create a tranquil atmosphere perfect for relaxation and rejuvenation.

Comfort and Convenience:
Our air-conditioned suites are designed to offer the utmost comfort and convenience. With a full kitchen, cozy seating area, and cable TV, guests can feel right at home. The private balconies provide stunning views of the gardens, enhancing the overall stay experience.

Explore and Experience:
Located within walking distance of the beach, Puerto de Luna Pet Friendly and Family Suites is the perfect base for guests to explore the area. Our on-site travel agency makes it easy to discover nearby attractions and plan exciting excursions. Whether guests prefer lounging on the beach or engaging in water activities, there is something for everyone to enjoy.

Book your stay now and immerse yourself in the beauty of our tropical oasis at Puerto de Luna Pet Friendly and Family Suites.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that a maximum of 2 Pets is allowed per room.Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVR

Location