Grand Hotel National Luzern

Hotels
8.8 (848 reviews)
Haldenstrasse 4 , Luzern , ch

listing image 1
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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Exceptional staff
Beautiful location
Stunning room quality
Cons:
Issues with food pricing
Room discrepancies with pictures

Categories

Cleanliness
8.34
Mixed reviews regarding cleanliness were noted, with some concerns about room quality matching advertised expectations.
Service
9.31
Outstanding service with guests highlighting helpful and friendly staff.
Location
9.35
Exceptional location with beautiful views and proximity to attractions.
Room Quality
8.8
Rooms were described as cozy and stunning, but some guests noted discrepancies with pictures.
Amenities
8.83
Amenities were praised, although some areas for improvement mentioned.
Value for Money
8.29
Concerns regarding pricing of food and beverages were expressed.
Food and Beverage
8.34
Some guests enjoyed the offerings, but issues with fixed menus were noted during special occasions.
Overall Experience
9.11
A generally delightful experience with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:32

Property Description

Luxurious Lakefront Property
The Grand Hotel National, a legendary luxury hotel on Lake Lucerne, offers exquisite accommodation, culinary excellence, and live music at the National Bar.

Elegant Rooms and Suites
Indulge in rooms and suites with stunning city or lake views, featuring Italian marble floors, silk wallpaper, and plush furnishings for ultimate comfort.

Breathtaking Mountain Views
Wake up to panoramic views of the iconic Rigi, Stanserhorn, and Pilatus mountains from the Grand Hotel National Luzern, showcasing the beauty of Central Switzerland.

To experience unparalleled luxury and breathtaking views, book your stay at the Grand Hotel National today!

Important information:

Please note that breakfast rates vary for children from 6 to 11 years of age. Please contact the property directly for further information. Contact details are stated in the booking confirmation.

Guests from the age of 16 and up enjoy free entrance to the fitness and wellness center opposite the hotel during the annual maintenance of the hotel's swimming pool.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZRH

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CHF 35 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for CHF 50 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for CHF 100 per person per night when using an existing bed.
    Children from 6 years old to 11 years old stay for CHF 50 per person per night when using an available extra bed.
    People 12 years old and over stay for CHF 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 848 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 8.8
Amenities: 8.83
Value for Money: 8.29
Food and Beverage: 8.34
Overall Experience: 9.11
D
Daniel • solo_traveller • ch
9
2026-05-16 • via Nuitee
S
simon • couple • gb
6
A bit bland to be honest
Pros:

Nice location

Cons:

Uninspiring rooms

2026-05-15 • via Nuitee
A
Ajay Gupte • solo_traveller • in
10
Pros:

Excellent location great views. Comfortable rooms and excellent staff

2026-05-13 • via Nuitee
P
Paul • solo_traveller • gb
9
Excellent fleeting visit
Pros:

Arrival was superb, staff excellent. Matthias dealt with us. Great guy. Location is amazing. Really nice room and the bar is a nice place to chill. Easy walking along the lake into town. Nice vibe everywhere, we were only passing but wish we could have stayed longer.

Cons:

If I'm being picky, the room was a bit warm but I just opened the window so no drama.

2026-05-13 • via Nuitee
O
Oliver • couple • de
9
2026-05-05 • via Nuitee
H
Harris • couple • au
10
2026-05-04 • via Nuitee
P
Prof Ian • couple • gb
8
Lovely hotel, great staff, but overpriced restaurant and bar.
Pros:

Excellent staff & service, good clean facilities, balcony excellent views, nothing too much trouble to ensure our comfort - thank you.

Cons:

Whilst we recognise that Switzerland is expensive compared to the UK, the restaurant and bar at the hotel were completely overcharging compared to other really nice restaurants in the area. Yes we knew the price of items when ordering at the hotel restaurant, but what was served were very small portions at ridiculous prices. For example a small beer and a bottle of still water = 13CHF = £13, and 3 slices of unbuttered toast and a tin of sardines (served in the tin!) was 26CHF = approx £26. For that price we expected so much more..........
So, all in all 4 stars not 5.

2026-05-03 • via Nuitee
Y
Yuk Yam Tony • family_with_children • ca
9
2026-05-02 • via Nuitee
J
Jan • couple • nl
8
Fantastische locatie met prachtig uitzicht op het viereoudstedenmeer
Pros:

Locatie

Cons:

Eigenlijk niets negatief
Maar voor de hoge prijs had ik iets meer service verwacht

2026-05-01 • via Nuitee
N
Nawaf • couple • sa
9
Very nice lake view.
Pros:

The location and the staff.

Cons:

The internet connection is very bad.

2026-04-30 • via Nuitee
S
Sánchez • couple • sv
10
2026-04-28 • via Nuitee
R
Rosemary • solo_traveller • us
10
2026-04-27 • via Nuitee
M
Martin • extended_group • at
10
2026-04-26 • via Nuitee
R
Rudolf • couple • de
10
Einzigartig, wir kommen sehr gerne wieder
Pros:

Es waren wunderbare Tage in einem der schönsten Hotels überhaupt. Wir sagen Danke für die zuvorkommende Betreuung im Hotel und grüßen bis zum nächsten Besuch alle Mitarbeiter.

2026-04-20 • via Nuitee
A
Alexis • couple • us
10
2026-04-17 • via Nuitee
D
Diogo Fernandes • solo_traveller • pt
8
2026-04-17 • via Nuitee
B
brian • couple • gb
10
Loved it, brilliant location, lovely room
Pros:

Very friendly staff, gave us a free upgrade, fantastic views from the balcony overlooking the lake.

Cons:

A bit pricey

2026-04-10 • via Nuitee
E
EFSTATHIOS • couple • gr
7
Καταπληκτική θέα στη λίμνη
Pros:

Πολύ πολύ μέτριο καμία σχέση με το επίπεδο που θα έπρεπε να έχει ένα τέτοιο ξενοδοχείο

Cons:

Καλύτερο πρωινό. Πιο αναβαθμισμένο service.

2026-04-10 • via Nuitee
X
Xiaolin • extended_group • cn
9
非常棒，强烈推荐
Pros:

服务，办理入住有欢迎香槟哈哈哈。地理位置风景，泳池风景也很好

Cons:

门口是个台阶。有时搬运小哥不在门口

2026-04-05 • via Nuitee
Y
Youf • solo_traveller • ch
10
2026-04-05 • via Nuitee