Grey Street Hotel

Hotels
8.4 (4688 reviews)
2-12 Grey Street , Newcastle upon Tyne , gb

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Excellent breakfast
Cons:
Cleanliness issues
Some room quality concerns
Lack of bar area

Categories

Cleanliness
7.54
Several reviews mentioned cleanliness issues, such as dusty rooms and damaged fixtures.
Service
9.01
Staff received consistent praise for being friendly and helpful.
Location
9.05
Guests appreciated the great location near shops, restaurants, and public transport.
Room Quality
7.5
Mixed reviews regarding room quality, with some mentioning uncomfortable mattresses and outdated decor.
Amenities
8.03
Solid amenities like breakfast and toiletries, though some reviews mentioned missing aspects like a bar.
Value for Money
8.49
Generally viewed as good value for the quality of the hotel, despite some issues.
Food and Beverage
9.04
Positive feedback on breakfast quality and variety.
Overall Experience
8.51
A largely positive experience with some noted drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 19:18

Property Description

Luxurious Boutique Rooms
The 4-star Grey Street Hotel offers boutique rooms with luxury linens and individual feature walls. Each room is elegantly designed with a flat-screen TV, laptop safe, work desk, and tea/coffee facilities. The en suite bathrooms feature White Company toiletries for your comfort.

City Retreat Luxury Salon & Day Spa
Indulge in relaxation at the on-site spa offering various massage and beauty treatments. Enjoy facials, manicures, pedicures, massages, and waxing services. Guests can inquire about special discounts when booking their stay.

Fully Equipped Meeting Rooms
With 4 meeting rooms accommodating 2 to 100 people, Grey Street Hotel is ideal for business events and conferences. Benefit from modern facilities and professional services for a successful gathering.

Book now for a luxurious stay at Grey Street Hotel, where comfort and convenience meet in the heart of Newcastle.

Important information:

Multiple room bookings, between 4 and 10 rooms, will be classed as a Group Reservation and separate policies and terms and conditions with amended cancelation policy and payment details will apply. You will be contacted by a representative from the Hotel to confirm these details. We do not accept multiple room bookings of more than 10 rooms regardless of the these being booked together or separately. Gray Street Hotel reserve the right to cancel bookings exceeding this limit.
Children aged 12 and over will pay full adult price for breakfast.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for £15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 4688 reviews
Cleanliness: 7.54
Service: 9.01
Location: 9.05
Room Quality: 7.5
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 9.04
Overall Experience: 8.51
C
Chandran • couple • gb
8
Overall its good
Pros:

Prime location, clean, calm, had a peaceful stay

Cons:

There were no plug point for the chargers near the bed.

2026-05-09 • via Nuitee
O
Olivia • extended_group • gb
9
Enjoyable stay with a comfortable room and friendly staff.
Pros:

Perfect location. Close to lots of bars and restaurants but not too loud.

Cons:

Slightly tired room in places. Lacking charging point near the bed. Otherwise extremely comfortable and the breakfast was excellent value and quality.

2026-05-09 • via Nuitee
P
Patricia • solo_traveller • gb
10
Pros:

Superb helful staff
great breakfast good value

Cons:

Carpet could do with ffeshen up

2026-05-09 • via Nuitee
M
Michael • family_with_children • gb
8
2026-05-09 • via Nuitee
J
Jill • solo_traveller • gb
10
Great location and room
Pros:

Really lovely suite.

Cons:

Nothing notable

2026-05-08 • via Nuitee
N
Neil • solo_traveller • ie
8
2026-05-08 • via Nuitee
S
Sar Vaughan • solo_traveller • gb
8
Pros:

The entrance to the hotel is lovely and decor is nice.
Room decor was nice,bed and pillows were comfy.
Bathroom was large and had a lovely bath.
Room accessories were lovely and robes/ slippers.Water,tea,coffee,sugars and milk provided.

Cons:

The following are a shame as we had an upgrade but with the following things wrong i wouldn't of been happy to of paid the full price.

The room service menu was good but when ordered it wasn't very nice,had no taste.the tortilla chips tasted old.

The bathroom lighting remote control didn't work which is supposed to be a feature and the TV didn't have main stream channels and quality was awful.
The shower door didn't close properly and flooded the floor.

Then at 9.15am staff member opened the door ,luckily safety catch was on so had not checked correct room to enter.

2026-05-08 • via Nuitee
L
Lyndsay • solo_traveller • gb
7
Pros:

Comfortable big bed

Cons:

I emailed the company and told them about the issues re dirty toilet and shower plug socket not attached to wall

2026-05-08 • via Nuitee
G
Giovanni Amighetti • extended_group • it
9
2026-05-07 • via Nuitee
M
Magali • solo_traveller • fr
10
Génial 👍 Merci
Pros:

La localisation est parfaite. Le personnel est attentionné. Hotel idéal

2026-05-06 • via Nuitee
S
SoniaSa • couple • it
7
Un buon compromesso
Pros:

Ottima posizione per visitare la città, colazione abbondante, con buona scelta dolce e salta.
Camera confortevole nonostante gli spazi ridotti.

Cons:

Migliorerei la pulizia sia in camera sia negli spazi comuni.

2026-05-05 • via Nuitee
A
Ashe • couple • gb
10
2026-05-05 • via Nuitee
C
Catherine Massingham • solo_traveller • gb
10
Pros:

Friendly staff, large room, good location.

2026-05-05 • via Nuitee
S
Stephen • extended_group • gb
9
Pros:

breakfast was lovely

2026-05-05 • via Nuitee
G
Güzin • couple • tr
9
2026-05-05 • via Nuitee
I
Iano • family_with_children • nl
7
Prima geslaagd.
Pros:

Fijne aankomst. Duidelijke communicatie. Fijne kamer met heerlijk bed. Redelijke goed temperatuurregeling en douche. Fijn ontbijt.

Cons:

Badkamer is wat sober. Geen afzuiging.

2026-05-04 • via Nuitee
B
Berend Jan • couple • nl
8
Goed verblijf voor citytrip
Pros:

Ligging en ontbijt

Cons:

Badkamer zag er slecht onderhouden uit, maar wel schoon.

2026-05-04 • via Nuitee
B
Barker • solo_traveller • gb
10
Pros:

Location, good size room, excellent value for money breakfast,facilities

Cons:

Nothing

2026-05-04 • via Nuitee
L
Louise • couple • gb
10
2026-05-04 • via Nuitee
P
Paweł • solo_traveller • pl
7
Pros:

Duża łazienka; biurko; wygodne, duże łóżko;

Cons:

Brudne okna, klejące się od brudu lampki przy łóżkach, niedomyta wanna oraz brudna półka obok wanny

2026-05-03 • via Nuitee