Grey Street Hotel

Hotels
8.4 (4392 reviews)
2-12 Grey Street , Newcastle upon Tyne , gb

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Excellent breakfast
Cons:
Cleanliness issues
Some room quality concerns
Lack of bar area

Categories

Cleanliness
7.54
Several reviews mentioned cleanliness issues, such as dusty rooms and damaged fixtures.
Service
9.01
Staff received consistent praise for being friendly and helpful.
Location
9.05
Guests appreciated the great location near shops, restaurants, and public transport.
Room Quality
7.5
Mixed reviews regarding room quality, with some mentioning uncomfortable mattresses and outdated decor.
Amenities
8.03
Solid amenities like breakfast and toiletries, though some reviews mentioned missing aspects like a bar.
Value for Money
8.49
Generally viewed as good value for the quality of the hotel, despite some issues.
Food and Beverage
9.04
Positive feedback on breakfast quality and variety.
Overall Experience
8.51
A largely positive experience with some noted drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 19:18

Property Description

Luxurious Boutique Rooms
The 4-star Grey Street Hotel offers boutique rooms with luxury linens and individual feature walls. Each room is elegantly designed with a flat-screen TV, laptop safe, work desk, and tea/coffee facilities. The en suite bathrooms feature White Company toiletries for your comfort.

City Retreat Luxury Salon & Day Spa
Indulge in relaxation at the on-site spa offering various massage and beauty treatments. Enjoy facials, manicures, pedicures, massages, and waxing services. Guests can inquire about special discounts when booking their stay.

Fully Equipped Meeting Rooms
With 4 meeting rooms accommodating 2 to 100 people, Grey Street Hotel is ideal for business events and conferences. Benefit from modern facilities and professional services for a successful gathering.

Book now for a luxurious stay at Grey Street Hotel, where comfort and convenience meet in the heart of Newcastle.

Important information:

Multiple room bookings, between 4 and 10 rooms, will be classed as a Group Reservation and separate policies and terms and conditions with amended cancelation policy and payment details will apply. You will be contacted by a representative from the Hotel to confirm these details. We do not accept multiple room bookings of more than 10 rooms regardless of the these being booked together or separately. Gray Street Hotel reserve the right to cancel bookings exceeding this limit.
Children aged 12 and over will pay full adult price for breakfast.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for £15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 4392 reviews
Cleanliness: 7.54
Service: 9.01
Location: 9.05
Room Quality: 7.5
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 9.04
Overall Experience: 8.51
A
allport • couple • gb
9
2026-02-12 • via Nuitee
A
Alsaffar • solo_traveller • sa
6
2026-02-12 • via Nuitee
S
Samantha • family_with_children • gb
10
2026-02-12 • via Nuitee
S
Steve • couple • gb
9
Fantastic breakfast
Pros:

Fantastic breakfast

Cons:

Room very hot at night

2026-02-12 • via Nuitee
L
Lisa • couple • gb
8
Pros:

Good location , nice rooms

Cons:

No bar facility in a lovely hotel . Rooms small

2026-02-12 • via Nuitee
E
Eleonora • family_with_children • it
9
2026-02-12 • via Nuitee
A
Alastair • couple • gb
10
2026-02-11 • via Nuitee
J
Josh • couple • gb
9
2026-02-11 • via Nuitee
M
macca macc • family_with_children • gb
10
2026-02-10 • via Nuitee
T
ton • family_with_children • nl
8
2026-02-10 • via Nuitee
A
Angel • solo_traveller • gb
10
2026-02-10 • via Nuitee
K
Kelly • family_with_children • gb
10
Pros:

The room was beautiful and the bed was very comfy

Cons:

No plugs beside bed to charge phone

2026-02-10 • via Nuitee
C
Colin • family_with_children • gb
9
2026-02-09 • via Nuitee
A
Amanda • family_with_children • gb
10
Pros:

Have stayed here several times, excellent location, staff very friendly and helpful, rooms comfortable and clean, amazing bed, pillows are what I have at home. Good choice for breakfast, loved the individual yogurt pots.
Will be staying again at some point.

Cons:

Not enough channels on TV.

2026-02-08 • via Nuitee
J
Jess • couple • gb
8
2026-02-08 • via Nuitee
G
Georgina • couple • gb
5
Definitely not a 4 star
Pros:

Location

Cons:

We upgraded to luxury double room not worth the money two single beds together not king was comfortable though, really dusty makeup and toothpaste all over the bathroom door, room was quite tired look really noisy the pipes or heater sounded like water gushing all night definitely not worth the money and definitely not worth the upgrade this is not a luxury room would hate to see a standard room.

2026-02-08 • via Nuitee
G
Gisby • couple • gb
10
Excellent location
Pros:

Excellent location, big room, lovely big comfortable bed, nice shower.
Friendly staff. Perfect for a 2 night city break.

Cons:

There was no toilet brush in the bathroom!

2026-01-31 • via Nuitee
A
Angela • couple • gb
10
2026-01-31 • via Nuitee
B
bruce • couple • gb
8
Generally very good, they have dispensed with sparkling water in the rooms since we last stayed there
2026-01-31 • via Nuitee
G
Georgeina • couple • gb
10
Very pleased lovely staff and great hotel
Pros:

Very stylish yet comfortable

2026-01-30 • via Nuitee