Grey Street Hotel

Hotels
8.4 (4853 reviews)
2-12 Grey Street , Newcastle upon Tyne , gb

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Pets allowed
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Excellent breakfast
Cons:
Cleanliness issues
Some room quality concerns
Lack of bar area

Categories

Cleanliness
7.54
Several reviews mentioned cleanliness issues, such as dusty rooms and damaged fixtures.
Service
9.01
Staff received consistent praise for being friendly and helpful.
Location
9.05
Guests appreciated the great location near shops, restaurants, and public transport.
Room Quality
7.5
Mixed reviews regarding room quality, with some mentioning uncomfortable mattresses and outdated decor.
Amenities
8.03
Solid amenities like breakfast and toiletries, though some reviews mentioned missing aspects like a bar.
Value for Money
8.49
Generally viewed as good value for the quality of the hotel, despite some issues.
Food and Beverage
9.04
Positive feedback on breakfast quality and variety.
Overall Experience
8.51
A largely positive experience with some noted drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 19:18

Property Description

Luxurious Boutique Rooms
The 4-star Grey Street Hotel offers boutique rooms with luxury linens and individual feature walls. Each room is elegantly designed with a flat-screen TV, laptop safe, work desk, and tea/coffee facilities. The en suite bathrooms feature White Company toiletries for your comfort.

City Retreat Luxury Salon & Day Spa
Indulge in relaxation at the on-site spa offering various massage and beauty treatments. Enjoy facials, manicures, pedicures, massages, and waxing services. Guests can inquire about special discounts when booking their stay.

Fully Equipped Meeting Rooms
With 4 meeting rooms accommodating 2 to 100 people, Grey Street Hotel is ideal for business events and conferences. Benefit from modern facilities and professional services for a successful gathering.

Book now for a luxurious stay at Grey Street Hotel, where comfort and convenience meet in the heart of Newcastle.

Important information:

Multiple room bookings, between 4 and 10 rooms, will be classed as a Group Reservation and separate policies and terms and conditions with amended cancelation policy and payment details will apply. You will be contacted by a representative from the Hotel to confirm these details. We do not accept multiple room bookings of more than 10 rooms regardless of the these being booked together or separately. Gray Street Hotel reserve the right to cancel bookings exceeding this limit.
Children aged 12 and over will pay full adult price for breakfast.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for £15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 4853 reviews
Cleanliness: 7.54
Service: 9.01
Location: 9.05
Room Quality: 7.5
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 9.04
Overall Experience: 8.51
A
Ann • solo_traveller • gb
8
Great location
Pros:

Excellent location, great breakfast, friendly helpful staff

Cons:

Bed was small, and in the shower you have to stand with your back against the wall to get under the water.

2026-06-27 • via Nuitee
B
Brooke • solo_traveller • gb
10
2026-06-26 • via Nuitee
D
Dianne • solo_traveller • gb
10
2026-06-26 • via Nuitee
L
Laura • couple • gb
8
Pros:

Breakfast was amazing

2026-06-26 • via Nuitee
R
Roger • solo_traveller • gb
9
2026-06-26 • via Nuitee
D
Denise • solo_traveller • gb
8
Very convenient for the function we were attending and staff were lovely.
Pros:

Location. Staff. Breakfast.

Cons:

Access to 2nd floor with mobility scooter was tricky.

2026-06-26 • via Nuitee
M
Martin • solo_traveller • es
10
2026-06-25 • via Nuitee
T
Tine • couple • gb
10
2026-06-25 • via Nuitee
K
Kirsty • couple • gb
8
2026-06-25 • via Nuitee
Þorsteinn • solo_traveller • is
9
2026-06-24 • via Nuitee
S
steven • extended_group • gb
10
Great location
Pros:

Lovely room, nice staff and a great location

Cons:

Nothing

2026-06-23 • via Nuitee
J
John • solo_traveller • gb
10
2026-06-23 • via Nuitee
M
Margherita • couple • it
10
2026-06-23 • via Nuitee
M
michael • couple • es
6
Adequate
Pros:

Breakfast expensive bacon dried up black pudding overdone

Cons:

Didn't know I could have a mini fridge

2026-06-23 • via Nuitee
P
Paul • couple • gb
10
2026-06-22 • via Nuitee
H
Hye Min • solo_traveller • nl
6
The hospitality of the friendly staff members offset the less-moderate facilities.
Pros:

The location was perfect.

Cons:

Although conveniently located in the perfect city centre, the room could not be kept free of street noise. And the ventilation was insufficient to keep the room odour-free.

2026-06-22 • via Nuitee
H
H7284DMpeterm • Couples
10
Toon trip June 2026
Pros:

Great Hotel, very convenient location. Super helpful friendly staff at the hotel. Make sure you book the breakfast it's absolutely brilliant.

2026-06-21 • via Tripadvisor
J
Judit • solo_traveller • hu
9
2026-06-21 • via Nuitee
R
Raymond • extended_group • gb
8
We enjoyed our stay but the few things I have mentioned just tool the edge off it slightly
Pros:

Location, character of the building, helpful staff, great breakfast

Cons:

Suite was very dark, big lack of power points and no bedside power sockets. Kettle was fixed in the wardrobe, so steamy clothes, very odd

2026-06-21 • via Nuitee
C
Caroline • solo_traveller • gb
9
Pros:

Lovely hotel, central location. Excellent breakfast.

2026-06-21 • via Nuitee