Grey Street Hotel

Hotels
8.4 (4567 reviews)
2-12 Grey Street , Newcastle upon Tyne , gb

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Excellent breakfast
Cons:
Cleanliness issues
Some room quality concerns
Lack of bar area

Categories

Cleanliness
7.54
Several reviews mentioned cleanliness issues, such as dusty rooms and damaged fixtures.
Service
9.01
Staff received consistent praise for being friendly and helpful.
Location
9.05
Guests appreciated the great location near shops, restaurants, and public transport.
Room Quality
7.5
Mixed reviews regarding room quality, with some mentioning uncomfortable mattresses and outdated decor.
Amenities
8.03
Solid amenities like breakfast and toiletries, though some reviews mentioned missing aspects like a bar.
Value for Money
8.49
Generally viewed as good value for the quality of the hotel, despite some issues.
Food and Beverage
9.04
Positive feedback on breakfast quality and variety.
Overall Experience
8.51
A largely positive experience with some noted drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 19:18

Property Description

Luxurious Boutique Rooms
The 4-star Grey Street Hotel offers boutique rooms with luxury linens and individual feature walls. Each room is elegantly designed with a flat-screen TV, laptop safe, work desk, and tea/coffee facilities. The en suite bathrooms feature White Company toiletries for your comfort.

City Retreat Luxury Salon & Day Spa
Indulge in relaxation at the on-site spa offering various massage and beauty treatments. Enjoy facials, manicures, pedicures, massages, and waxing services. Guests can inquire about special discounts when booking their stay.

Fully Equipped Meeting Rooms
With 4 meeting rooms accommodating 2 to 100 people, Grey Street Hotel is ideal for business events and conferences. Benefit from modern facilities and professional services for a successful gathering.

Book now for a luxurious stay at Grey Street Hotel, where comfort and convenience meet in the heart of Newcastle.

Important information:

Multiple room bookings, between 4 and 10 rooms, will be classed as a Group Reservation and separate policies and terms and conditions with amended cancelation policy and payment details will apply. You will be contacted by a representative from the Hotel to confirm these details. We do not accept multiple room bookings of more than 10 rooms regardless of the these being booked together or separately. Gray Street Hotel reserve the right to cancel bookings exceeding this limit.
Children aged 12 and over will pay full adult price for breakfast.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for £15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 4567 reviews
Cleanliness: 7.54
Service: 9.01
Location: 9.05
Room Quality: 7.5
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 9.04
Overall Experience: 8.51
O
Olwyn • solo_traveller • gb
10
2026-04-11 • via Nuitee
M
margaret • solo_traveller • gb
8
Hotel in good location . Staff were friendly and effi cient
2026-04-11 • via Nuitee
M
Martin • couple • gb
9
Great location for all that Newcastle city centre has to offer
Pros:

Central location and the boutique feel

Cons:

Parking is expensive nearby

2026-04-11 • via Nuitee
A
andrew • couple • gb
10
2026-04-11 • via Nuitee
J
John Dion • couple • gb
8
2026-04-09 • via Nuitee
A
alison • family_with_children • gb
10
Excellent hotel
Pros:

Everything, lovely well maintained room, nice and handy for everything

2026-04-09 • via Nuitee
L
leslie • couple • gb
10
The staff at reception and in the dining area were amazing
Pros:

One of the best hotels I’ve stayed in

Cons:

Great location

2026-04-09 • via Nuitee
C
Cameron • couple • gb
10
2026-04-09 • via Nuitee
T
Thomas • couple • gb
10
2026-04-07 • via Nuitee
N
Nathan • solo_traveller • gb
7
2026-04-07 • via Nuitee
K
Kai • couple • de
7
2026-04-05 • via Nuitee
S
Sarah • solo_traveller • gb
7
Good for a long weekend
Pros:

The property was comfortable but in some cases, a little dusty. The bed was comfortable and we overall had a pleasant stay.

Cons:

A little dusty / lacking cleanliness in some areas

2026-04-05 • via Nuitee
R
Rachael • family_with_children • gb
10
2026-04-05 • via Nuitee
G
Gill • family_with_children • gb
7
Pros:

Location, thoughtful renovation, helpful staff.

Cons:

The bathroom needed a bit of a refresh. The shower is ok for 2 nights.

2026-04-05 • via Nuitee
G
Gabriele • couple • at
7
Gute Lage, gutes Frühstück, Preis-Leistung fragwürdig
Pros:

Die Lage ist sehr zentral, das Frühstück war sehr gut und mit speziellen Varianten

Cons:

Die Fenster sind schlecht isoliert, deshalb zieht es und auch der Strassenlärm ist hörbar, die Betten sind im Standard-DZ klein und weich, keine Klobürste

2026-04-05 • via Nuitee
C
Catherine • family_with_children • gb
7
Fantastic location.
Pros:

Excellent location for the city centre, good sized room with comfortable beds.

Cons:

No hairdryer or fridge.

2026-04-05 • via Nuitee
S
Steven • family_with_children • gb
8
Newcastle 50th Birthday
Pros:

The location was perfect, walking distance from the Metro and all shops, bars and restaurants.

Cons:

I don't think I can think of anything that I didn't like about the hotel or place itself.

2026-04-04 • via Nuitee
P
paul • couple • gb
10
2026-04-04 • via Nuitee
D
Dawn • extended_group • gb
8
Super central hotel for a great stay in Newcastle
Pros:

The hotel was pretty with nice rooms, nicely decorated throughout and friendly helpful staff. Beds and pillows were comfortable. Good facilities in the room

Cons:

My room smelled slightly ‘off’ and it was very dark, even with the curtains wide open.

2026-04-04 • via Nuitee
K
Kevin • family_with_children • gb
9
Pros:

Great little hotel in the centre of the city

2026-04-03 • via Nuitee