Hipotels Hipocampo Palace & Spa

Hotels
8.8 (1066 reviews)
S'Estanyol, s/n , Cala Millor , es
+34 971 58 70 02

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great service
Delicious food
Comfortable rooms
Nice pool area
Cons:
Cleanliness issues
Renovation needed
Service at some amenities

Categories

Cleanliness
7.94
Issues with cleanliness mentioned in reviews, needs improvement.
Service
9.91
Staff was frequently mentioned as friendly and prompt.
Location
8.95
Location was not explicitly mentioned, but overall positive sentiment calls for a solid score.
Room Quality
8.4
Rooms were generally comfortable but some noted they need renovations.
Amenities
8.43
Amenities like pool and shows received positive comments, but some guests had issues with the spa.
Value for Money
8.39
General sentiment suggests it's good value but some felt it should align with a 5-star rating.
Food and Beverage
9.44
Food was highly praised for quality and variety, few minor critiques.
Overall Experience
8.91
Overall feedback is positive with some areas needing attention.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:58

Property Description

Luxurious Beach Resort in Majorca

Tropical Gardens and Outdoor Pool: Immerse yourself in 19,000 m² of tropical gardens and take a refreshing dip in the huge outdoor swimming pool under the Mediterranean sun.

Spa and Wellness Facilities: Indulge in relaxation at the hotel's spa with a gym, Turkish bath, sauna, indoor pool, and hot tub for the ultimate unwind experience.

Entertainment and Activities: From 6 clay tennis courts to a pool, playground, and daytime entertainment team, there's something for everyone. Enjoy professional shows and live music in the evenings.

Book now to experience the perfect blend of luxury and leisure at Hipotels Hipocampo Palace in Majorca.

Important information:

Please note, men are required to wear long trousers at the restaurant for dinner. Please note, sleeveless shirts are not allowed for men at the restaurant.

Please note that the full amount of the reservation must be paid on arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PMI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 5 per day.

Location

Guest Reviews

8.8
Based on 1066 reviews
Cleanliness: 7.94
Service: 9.91
Location: 8.95
Room Quality: 8.4
Amenities: 8.43
Value for Money: 8.39
Food and Beverage: 9.44
Overall Experience: 8.91
D
Diana • solo_traveller • ro
10
2026-07-25 • via Nuitee
A
A • extended_group • gb
9
Excellent
Pros:

Clean , beautiful , comfortable, nice staff

Cons:

Buffet needs to have more variety

2026-07-24 • via Nuitee
H
Henrik • couple • se
9
Pros:

Maten var superb

2026-07-24 • via Nuitee
M
Michael • couple • de
9
Alles super :)
2026-07-23 • via Nuitee
D
Dominika • couple • pl
10
Fantastyczny hotel i dobry stosunek jakości do ceny
Pros:

Przestronny i bardzo czysty apartament, duzy basen i wygodne leżaki rozstawione na trawie a nie jak w większości hoteli na betonie, strefa spa, różnorodne i smaczne śniadania

2026-07-22 • via Nuitee
A
Arcilena • family_with_children • pl
10
Niezwykłe wakacje na Majorce
Pros:

Wspaniały, elegancki hotel, właśnie wyremontowany, komfortowe, przestronne pokoje, bardzo czysto, uprzejmy personel. Ładny teren wokół basenu, duży bar. Strefa spa i fitness. Korty tenisowe, dostępny bardzo dobry trener. Doskonałe jedzenie, niezwykle urozmaicone. Ciekawe propozycje na wieczorną rozrywkę. Spokojna lokalizacja, na obrzeżach Cala Millor, z dala od tłumów, ale blisko plaży. Parking przy hotelu. Rowery. Dobra komunikacja autobusowa.

Cons:

Wszystko doskonale

2026-07-21 • via Nuitee
K
Kristina • family_with_children • ee
10
Pros:

Современный, стильный номер, удобная кровать и подушки. Вкусные разнообразные завтраки, отличная сангрия в баре у бассейна.

Cons:

Пляжное полотенце можно менять только 1 раз в день с 16.00 до 17.00, мы в это время обычно ещё были на пляже, так что очень неудобно.

2026-07-21 • via Nuitee
A
Alix • extended_group • lu
8
2026-07-19 • via Nuitee
S
Sofia-Kim • couple • fr
10
Magique
Pros:

Petit déjeuner et dîner (buffet) EXCEPTIONNEL et de QUALITÉ.
Personnel aux petits soins et très sympathique (notamment Maria à la réception), les serveurs aux restaurant, le personnel de ménage …
SPA de qualité.
Suite très belle et confortable.
Merci pour ce séjour, nous en repartons plus que satisfaits. ☺️

2026-07-19 • via Nuitee
C
Claus • family_with_children • dk
7
Fint hotel men service under middel i ucharmerende område
Pros:

Morgenmaden virkelig fin, dobbelt Continental 😊

Cons:

Badehåndklæder ved poolen var svære at bytte. Personalet i receptionen var uforskammet ind imellem. Andet personale var meget søde. Aftensmaden er buffet hvilket vi ikke bryder os om. Så vi havde ikke tilvalgt halvpension kun morgenmad. Beliggenhed er i et hotel/turist område. Ikke så charmerende.

2026-07-18 • via Nuitee
F
Fabian • family_with_children • ch
3
Zwei-Klassengesellschaft durch unwürdigen Serenity-Club
Pros:

Renoviertes Hotel in Strandnähe. Gutes Buffet.

Cons:

2-Klassengesellschaft im Hotel: wer nicht im Aufpreispflichtigen Serenity-Club ist, hat deutliche Nachteile: Es können keine Tische am Abend im Restaurant reserviert werden und annähernd die Hälfte (!) aller Sonnenliegen um den Pool sind nur für die Serenity-Mitglieder. Wer abends gerne draussen sitzt (wir waren zu viert), sollte sehr früh (18.30) oder spät da sein. Und wer morgens nicht unwürdig mit Handtuch reserviert, hat ab vormittags keinen Platz mehr. Man fühlt sich in einem 5-Sterne-Hotel wie ein Gast zweiter Klasse…

Personal im Restaurant und Poolbar deutlich zu wenig, dadurch lange Wartezeiten bei Bestellungen und beim Abräumen der Teller und nur mässige Laune der Mitarbeiter. Positive Ausnahme waren Jamie vom Restaurant und Miguel als Portier.

Am Morgen holt man seinen Kaffee selbst am Automaten, von denen es nur 2 fürs das ganze Restaurant gibt.

2026-07-14 • via Nuitee
N
Nino Samuel • solo_traveller • ch
9
2026-07-14 • via Nuitee
R
Ramón Ferrer • couple • es
5
Cons:

Desayuno y cena pobre no adecuados a la categoría del hotel.
Falta de hamacas con sobrilla.

Despues de tener el liston alto en anteriores estancias, en esta la diferencia notable a peor.

2026-07-13 • via Nuitee
L
Lena • family_with_children • se
9
2026-07-13 • via Nuitee
P
Pádraic • couple • ie
4
Uneventful
Pros:

Very little.

Cons:

Building site.

No culture, history or anything of interest in the area.

2026-07-13 • via Nuitee
W
Wing Ping • family_with_children • gb
2
A 5-star hotel with a 1-star attitude problem
Pros:

Miguel and Maria were wonderful – friendly, helpful, and genuine. The lady hotel manager listened to my complaint and offered a complimentary lunch as a goodwill gesture, which I appreciate.

Cons:

1. Front Desk Manager Mario – very rude and discriminatory attitude

Last night, I politely asked if we could have a late check-out. Before I could even finish my sentence, he cut me off with a blunt "No". When I asked "Are you so sure?", he claimed the hotel was fully booked and everyone had to check out by 12pm. But I sat in the lobby from 12:00 noon to 1:00 pm the next day and saw only 3 families check out – 2 of them at 12:30 and 1 family at 1pm. His excuse was simply not true.

He also refused to help me pre-book a taxi for the next afternoon, saying it was 'not possible' and 'not sure if taxi will come'. But the next morning, Miguel asked me where were we heading to. I told him we needed to go to Rafael Nadal Academy and that we needed a taxi for 3pm – he immediately told Maria at the front desk, and she simply made a note on her pad to book it for us at 2:50pm. It was that easy. So why couldn't Mario do the same thing the night before or even at the time when we checked out with him?

Even worse – when Mario checked us out this morning, he didn't even ask where we were going or if we needed a taxi. The hotel is in a remote area where it's not easy to find one, so any normal front desk would ask. He just didn't care. At check-out, he was warm to other guests saying thank you very much and safe flight home but extremely cold to us and just handed the receipt to me without saying anything. He only said 'thank you' reluctantly after I sarcastically said to him not saying even a thank you.

2. Pool area staff – Tapped me on the shoulder without permission and asked bluntly 'What do you want?' as if we were trespassing. When I said we were heading to the serenity lounge, he walked away without a word.

3. Complimentary lunch – The waiter questioned why I wanted to order dessert together with the main course, telling me to "order later" instead.

2026-07-12 • via Nuitee
T
Tracy • couple • gb
10
Would definately come back - can't recommend high enough
Pros:

The breakfast was amazing! We had dinner just one night and wished we had booked more. Everything was outstanding. Entertainment was superb and great you accomodated the world cup.

Cons:

Sunbeds weren't very comfortable - probably needs extra padding

2026-07-11 • via Nuitee
V
veronica • solo_traveller • es
10
2026-07-09 • via Nuitee
M
Mickael • couple • de
5
2026-07-09 • via Nuitee
F
Francois • couple • ch
10
2026-07-08 • via Nuitee