Hilton Garden Inn Chicago/Tinley Park

Hotels
•
Hilton Garden Inn
7.2 (125 reviews)
18335 LaGrange Road , Tinley Park , US
+1 708-429-2266

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Helpful, attentive staff (Erica, Daveda, Bartender Tim)
Good location / close to Chicago and nearby conveniences
Quick and friendly check-in in multiple reports
Positive restaurant/bar experience (noted chicken sandwich and bartender)
Cons:
Significant cleanliness issues (mildew, mold, musty smells)
Uncomfortable mattresses, especially sofa bed
Breakfast overpriced or not included
Unclear / charged parking policies
Room maintenance problems (peeling caulk, stained/chipped shower, running toilet)
Noise and safety incidents reported with poor resolution by staff

Categories

Cleanliness
3.5
Multiple reviews report mildew, black mold in showers, musty smells, sticky floors and generally poor cleaning — clear and repeated cleanliness failures.
Service
10
Several guests singled out staff by name (Erica, Daveda/Daveda, Bartender Tim) for excellent, helpful and above-and-beyond service, though a few reviews noted limited availability; overall service sentiment is strongly positive.
Location
10
Location repeatedly praised (good proximity to Chicago, convenient nearby gas station and restaurants) — consistently a strong positive.
Room Quality
4
Multiple complaints about uncomfortable mattresses (sofa bed in particular), small suites/closet space and bathroom maintenance issues (stains, peeling caulk) — room quality is mixed-to-poor.
Amenities
8.9
Amenities get mixed mentions: bar/restaurant service was praised, but parking policies were unclear/charged and breakfast was called out as not included/overpriced; overall amenities skew positive due to on-site F&B and convenience.
Value for Money
5
Several guests felt the stay was not good value (overpriced breakfast, unexpected parking charges, high nightly rates for poor room conditions) — below average value perception.
Food and Beverage
9
Mixed but leaning positive: the bartender and at least one meal (chicken sandwich) received strong praise, while hotel breakfast was described as average and overpriced.
Overall Experience
7.2
Reviews are mixed: standout staff and good location produced excellent stays for some, while repeated cleanliness and room-maintenance problems and a few severe incidents produced very negative stays; net experience aligns with the target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Modern Amenities
The Hilton Garden Inn Chicago/Tinley Park offers comfortable rooms equipped with modern amenities such as microwaves and refrigerators, ensuring a convenient stay for all guests.

Dining and Fitness Facilities
Guests can indulge in delicious meals at the on-site restaurant and grab snacks from the convenience store. Additionally, the hotel boasts a state-of-the-art fitness center, perfect for those looking to stay active during their visit.

Convenient Location
Conveniently situated near the I-80 motorway, this hotel provides easy access to nearby communities like Orland Park and Joliet. With the option to explore Chicago city center just a day trip away, guests can experience the best of both worlds during their stay at the Tinley Park Hilton Garden Inn.

Book your stay now at the Hilton Garden Inn Chicago/Tinley Park for a delightful and convenient experience!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MDW

Location

Guest Reviews

7.2
Based on 125 reviews
Cleanliness: 3.5
Service: 10
Location: 10
Room Quality: 4
Amenities: 8.9
Value for Money: 5
Food and Beverage: 9
Overall Experience: 7.2
C
Charmaine • family_with_children • us
5
Pros:

The staff was excellent, Erica is wonderful and was very helpful resolving my room issue with Booking.com

Cons:

The mattresses need to be replaced, especially on sofa bed, not comfortable at all. Also, breakfast is overpriced.

2026-08-28 • via Nuitee
E
Explore26472220212 • Friends getaway
10
Daveda 10/10
Pros:

Daveda made my stay so great and is the best ever!

2026-08-07 • via Tripadvisor
B
B1147SSrichardc • Family
10
Great experience
Pros:

My family and I had a great experience at the hotel! Everything was clean, efficient, and clearly well managed. We were very happy with DaVeda who went above and beyond to make us feel welcome. Would stay here again in a heartbeat!

2026-08-04 • via Tripadvisor
J
jackmD3780OF • Family
2
Worst hotel franchise
Pros:

Check in was at 3pm we arrived and no rooms were available they finally got a room ready at 8pm after I called my booking agency to complain I asked for a refund because they broke there end of the contract and they refuse I hope they enjoyed my 169 dollar it will be the last Hilton ever gets from me. Do not use this company.

2026-07-26 • via Tripadvisor
D
Diana • couple • us
9
Excellent
Pros:

Nice room, very clean & bed was comfortable to sleep in.

Cons:

That breakfast was not included in price of stay. There should be at least two towels per person.

2026-06-15 • via Nuitee
H
hsue12 • Couples • North Carolina
6
Mildew
Pros:

Check in was quick & friendly. Room was a nice size. Bed was comfortable.

The bathroom needed maintenance. The toilet ran constantly. Shower was full of mildew. I will never understand how a hotel can give a room to a customer like this. How is it possible for your shower to be covered in mildew. Are they not being cleaned? One would assume that a shower being properly cleaned multiple times per week would not have this growth.

The hotel staff either doesn't care or isn't cleaning.

Breakfast seemed overpriced. It was $18 per person and the food seemed very average, hotel food.

This was a great proximity to Chicago. Location is good. Gas station and restaurant very close and convenient.

2026-06-12 • via Tripadvisor
C
C4496YPgloriag • Family
2
Very Bad experience!
Pros:

This Hilton Garden Inn was very dirty, it smelled musty, there was black looking mold in the shower along with cobwebs. The caulking was peeled away as well. And the shower floor was stained and chipped. The wallpaper had bubbles in it and was falling down in some places. There was very small closet space, and it was supposed to be a suite. The bathroom floor was sticky, and there was more black looking mold around the edges of the ceiling. Very bad experience. So disappointed in Hilton! Also, we were charged for parking two cars, because we had two suites, but we all came in the same car. Nobody is ever available to help you.

2026-06-08 • via Tripadvisor
N
Natalie • couple • us
5
It was ok
Pros:

Location is good

Cons:

The parking parameters were unclear

2026-06-04 • via Nuitee
8
801LisaB801 • Family • East Peoria, Illinois
2
HORRIBLE Experience- DO NOT Recommend
Pros:

I travel often, and this is by far one of the worst hotel experiences I have ever had. I paid 300+ for the night, and the entire 3rd floor smelled like cannabis, a dog barked nonstop all night, a domestic disturbance occurred in the room next door, and the police were called. The hotel staff was well aware and offered nothing. I even requested to speak to a manager and ....crickets. I definitely WOULD NOT RECOMMEND this hotel.

2026-05-18 • via Tripadvisor
V
Victor • couple • us
10
2026-05-13 • via Nuitee
J
Joseph • couple • us
10
Nice
Pros:

Great location

Cons:

Thought there was free beakfast.

2026-05-11 • via Nuitee
C
Carolyn Shay • family_with_children • us
8
2026-05-09 • via Nuitee
9
944richa • Friends getaway • Chicago, Illinois
10
Great service Great food
Pros:

Bartender Tim was a class act! Had everyone laughing and was spot on with his food recommendations! Chicken sandwich was DELICIOUS and very well made. Daveda the spunky with a great attitude!

2026-05-08 • via Tripadvisor
P
P4856HBpatrickw • Business
10
It’s about the Staff
Pros:

Property is a bit dated and maintenance repairs could be improved. The guys at the front desk are GREAT! Hugh and Prince really make your stay special. They are so kind. This is so refreshing to see and experience. Well done Hugh! Well done Prince!

2026-04-10 • via Tripadvisor
V
Vaughn • family_with_children • us
10
2026-04-09 • via Nuitee
J
Jeanette • couple • us
10
2026-03-31 • via Nuitee
W
WINTER • couple • us
10
Perfect
Pros:

Clean, nice staff; good location for us

Cons:

All excellent

2026-03-16 • via Nuitee
A
Alan • family_with_children • us
1
Never again
Pros:

Nothing

Cons:

The staff was incompetent and gave keys to our room to strangers and put our families life at risk and didn’t have an answer for the reasons why it happened

2026-03-16 • via Nuitee
S
She Cook • couple • us
5
2026-02-22 • via Nuitee
D
DEVEREK • couple • us
10
2026-01-29 • via Nuitee