Boutique Urban Madrid Serrano

Hotels
7.3 (6509 reviews)
Diego de León, 10 , Madrid , es

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Children allowed

Facilities

Air conditioning
Lift / Elevator
Packed lunches
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Uncomfortable beds
Misleading amenities

Categories

Cleanliness
7.13
Cleanliness mentioned as adequate but with room for improvement, particularly regarding linens.
Service
8.6
Staff is friendly but service issues noted with reception handling guest complaints.
Location
8.64
Consistently highlighted as a major positive aspect of the stay.
Room Quality
7.09
Complaints about uncomfortable beds and inadequate heating prevalent.
Amenities
6.62
Lack of advertised amenities such as parking and defective heating issues.
Value for Money
7.58
Value perceived as fair given location but noted issues with overall quality affecting perception.
Food and Beverage
5.13
Negative feedback on breakfast timing and lack of cleaning dishes.
Overall Experience
7.6
Experience mixed, primarily positive due to location but marred by comfort and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:28

Property Description

Spacious Accommodation in the Heart of Madrid

Independent Kitchenette and Air-Conditioned Rooms
These Boutique Urban Madrid Serrano apartments offer the convenience of a personal kitchenette for preparing meals at your leisure. The air-conditioned rooms are equipped with a TV and a full bathroom for a comfortable stay.

Modern Amenities: Internet and Laundry Facilities
The modern building features internet points for staying connected and a convenient launderette for your laundry needs. These amenities add ease and efficiency to your stay, ensuring a hassle-free experience.

Explore Salamanca District with Ease
Located near the prestigious Calle Serrano, use this hotel as your base to explore Madrid's Salamanca district. With easy access to public transport, including the nearby Nuñez de Balboa Station, you can effortlessly navigate the bustling streets of the Spanish capital.

Book your stay at Boutique Urban Madrid Serrano for a seamless blend of comfort and convenience in Madrid.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.3
Based on 6509 reviews
Cleanliness: 7.13
Service: 8.6
Location: 8.64
Room Quality: 7.09
Amenities: 6.62
Value for Money: 7.58
Food and Beverage: 5.13
Overall Experience: 7.6
S
susana • family_with_children • es
5
Pros:

Cama limpia y comoda

Cons:

Falta de utensilios tales como secador, material de cocina, secador de ropa como anuncia no hay, ducha pequeña

2026-02-13 • via Nuitee
G
Genesis • couple • es
10
2026-02-12 • via Nuitee
L
Llamas Santana • couple • es
8
Pros:

La ubicación lo mejor

Cons:

Me faltó un secador de pelo

2026-02-12 • via Nuitee
P
Plácido • family_with_children • es
4
Pros:

La ubicación.

Cons:

Las camas , muy incómoda
La ducha muy pequeña, y la cisterna tenía que poner bien si no tiras agua toda na noche.

2026-02-12 • via Nuitee
S
Sytnyk • couple • es
8
Pros:

La ubicación y la tranquilidad

Cons:

Las almohadas son muy finas

2026-02-11 • via Nuitee
D
Darias • couple • us
10
Super
Pros:

Everything

Cons:

Everything

2026-02-11 • via Nuitee
M
Maria • couple • es
6
2026-02-11 • via Nuitee
A
Annaliza • couple • es
10
2026-02-11 • via Nuitee
J
Jessica • family_with_children • es
10
2026-02-10 • via Nuitee
C
cristina • family_with_children • es
9
2026-02-10 • via Nuitee
J
Jorge • couple • es
7
2026-02-10 • via Nuitee
I
ignacio • family_with_children • es
9
Ubicacion perfecta
Pros:

La ubicación

Cons:

La insonorización de la habitación, era un séptimo y se escuchaba mucho los ruidos de la calle y el aislamiento tampoco era muy bueno y entraba bastante frio

2026-02-09 • via Nuitee
P
Peña • extended_group • es
8
2026-02-08 • via Nuitee
D
Diego • couple • es
1
Cons:

No hay calefacción

2026-02-08 • via Nuitee
D
Diego • couple • es
1
Cons:

No hay calefacción

2026-02-08 • via Nuitee
M
Marisol • family_with_children • es
6
Si necesitas ir a la Embajada de EEUU, es perfecto
Pros:

La amable atención del recepcionista Juan. Dispuesto a colaborar y responder nuestras inquietudes en todo momento.

Cons:

Usamos dos habitaciones, en una de ellas no funcionaba el AA, a pesar de ser invierno se sentía calor en la habitación. Lo solucionamos abriendo la ventana pero entraba todo el ruido de la calle.

2026-01-31 • via Nuitee
L
LUIS • solo_traveller • es
6
2026-01-30 • via Nuitee
V
Vicente A. • solo_traveller • es
10
2026-01-29 • via Nuitee
S
Sandra • family_with_children • es
8
2026-01-29 • via Nuitee
C
Carlos • couple • es
10
Una estancia excelente
Pros:

Muy bien la habitación, limpieza, buena ubicación

2026-01-29 • via Nuitee