Boutique Urban Madrid Serrano

Hotels
7.3 (7188 reviews)
Diego de León, 10 , Madrid , es

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Air conditioning
Heating
Lift / Elevator
Packed lunches
Non-smoking throughout
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Uncomfortable beds
Misleading amenities

Categories

Cleanliness
7.13
Cleanliness mentioned as adequate but with room for improvement, particularly regarding linens.
Service
8.6
Staff is friendly but service issues noted with reception handling guest complaints.
Location
8.64
Consistently highlighted as a major positive aspect of the stay.
Room Quality
7.09
Complaints about uncomfortable beds and inadequate heating prevalent.
Amenities
6.62
Lack of advertised amenities such as parking and defective heating issues.
Value for Money
7.58
Value perceived as fair given location but noted issues with overall quality affecting perception.
Food and Beverage
5.13
Negative feedback on breakfast timing and lack of cleaning dishes.
Overall Experience
7.6
Experience mixed, primarily positive due to location but marred by comfort and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:28

Property Description

Spacious Accommodation in the Heart of Madrid

Independent Kitchenette and Air-Conditioned Rooms
These Boutique Urban Madrid Serrano apartments offer the convenience of a personal kitchenette for preparing meals at your leisure. The air-conditioned rooms are equipped with a TV and a full bathroom for a comfortable stay.

Modern Amenities: Internet and Laundry Facilities
The modern building features internet points for staying connected and a convenient launderette for your laundry needs. These amenities add ease and efficiency to your stay, ensuring a hassle-free experience.

Explore Salamanca District with Ease
Located near the prestigious Calle Serrano, use this hotel as your base to explore Madrid's Salamanca district. With easy access to public transport, including the nearby Nuñez de Balboa Station, you can effortlessly navigate the bustling streets of the Spanish capital.

Book your stay at Boutique Urban Madrid Serrano for a seamless blend of comfort and convenience in Madrid.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.3
Based on 7188 reviews
Cleanliness: 7.13
Service: 8.6
Location: 8.64
Room Quality: 7.09
Amenities: 6.62
Value for Money: 7.58
Food and Beverage: 5.13
Overall Experience: 7.6
M
Melina • couple • es
8
Ubicación
Pros:

La ubicación es perfecta, se puede ir andando a sitios de interés.

2026-07-11 • via Nuitee
L
LUISA MARIA • solo_traveller • es
9
Pros:

Todo muy bien

2026-07-11 • via Nuitee
Z
Zav • couple • pe
6
2026-07-11 • via Nuitee
M
MARIA DEL CARMEN • family_with_children • es
7
Pros:

Ubicacion

2026-07-11 • via Nuitee
R
Ruben • couple • es
9
Ubicación, limpieza y tranquilidad. Zona segura de Madrid
Pros:

Ubicación excelente. A un paso de calle serrano. A diez minutos caminando de metro Diego de leon. A quince minutos del retiro.

2026-07-11 • via Nuitee
M
Marisa • solo_traveller • es
8
Pros:

La ubicación muy buena, cerca del metro y con posibilidad de ir al centro dando un bonito paseo.
Camas cómodas.

2026-07-11 • via Nuitee
F
Forero • couple • es
7
2026-07-10 • via Nuitee
D
Dany • couple • es
10
Estupenda
Pros:

La calidez del personal

2026-07-10 • via Nuitee
R
Rosa • extended_group • us
10
Excelente localización
Pros:

Localización excelente

2026-07-10 • via Nuitee
L
Lea • solo_traveller • es
7
Ideal but makeover needed
Pros:

The location is perfect! The staff is very nice, polite and helpful. Ideal for a quick 1 night trip

Cons:

The room & the entrance itself could use a little bit of renovation. The walls needed painting.. etc. The room was not extremely clean. I saw some dirt & hair on the floor. The furniture could be changed too. The chairs were dirty. Sure, the room was cheaper than other hotels in that neighbourhood but not by that much.

2026-07-09 • via Nuitee
E
Eliany • couple • es
8
2026-07-09 • via Nuitee
L
LAURA BEATRIZ • couple • ar
8
Lugar agradable, cómodo y bien ubicado.
Pros:

Que tenía laundry.
La ubicación era muy buena.

Cons:

Faltaba que dejaran algo de cortesía como rollo de papel de cocina, algún saquito de té, etc. para salir del apuro.

2026-07-09 • via Nuitee
A
Alejandro • solo_traveller • es
9
2026-07-08 • via Nuitee
M
Marta • solo_traveller • es
7
2026-07-08 • via Nuitee
M
Monica • couple • es
7
2026-07-08 • via Nuitee
G
Giovanna • solo_traveller • qa
7
Pros:

Good value for money

Cons:

No breakfast included

2026-07-08 • via Nuitee
C
Chiara • couple • it
7
Comodo per collegamento con lo stadio Riyadh Air Metropolotano
Pros:

La vicinanza alla metro, la zona tranquilla e sicura, collegamento diretto per lo stadio Riyadh Air Metropolitano.

Cons:

L’asciugacapelli non è presente nelle camere ed è soggetto a disponibilità (noi non siamo riuscite ad ottenerlo perché era già impegnato) e la camera era molto spartana.

2026-07-08 • via Nuitee
R
Rodrigo • family_with_children • cl
8
2026-07-07 • via Nuitee
V
Valentina • solo_traveller • es
10
Pros:

Расположение.
Приятный номер

Cons:

Отсутствие фена. Не могла понизить мощность кондиционера.
Шумные соседи

2026-07-06 • via Nuitee
C
CATHERINE • couple • fr
8
2026-07-06 • via Nuitee