Boutique Urban Madrid Serrano

Hotels
7.3 (6559 reviews)
Diego de León, 10 , Madrid , es

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Children allowed

Facilities

Air conditioning
Lift / Elevator
Packed lunches
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Uncomfortable beds
Misleading amenities

Categories

Cleanliness
7.13
Cleanliness mentioned as adequate but with room for improvement, particularly regarding linens.
Service
8.6
Staff is friendly but service issues noted with reception handling guest complaints.
Location
8.64
Consistently highlighted as a major positive aspect of the stay.
Room Quality
7.09
Complaints about uncomfortable beds and inadequate heating prevalent.
Amenities
6.62
Lack of advertised amenities such as parking and defective heating issues.
Value for Money
7.58
Value perceived as fair given location but noted issues with overall quality affecting perception.
Food and Beverage
5.13
Negative feedback on breakfast timing and lack of cleaning dishes.
Overall Experience
7.6
Experience mixed, primarily positive due to location but marred by comfort and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:28

Property Description

Spacious Accommodation in the Heart of Madrid

Independent Kitchenette and Air-Conditioned Rooms
These Boutique Urban Madrid Serrano apartments offer the convenience of a personal kitchenette for preparing meals at your leisure. The air-conditioned rooms are equipped with a TV and a full bathroom for a comfortable stay.

Modern Amenities: Internet and Laundry Facilities
The modern building features internet points for staying connected and a convenient launderette for your laundry needs. These amenities add ease and efficiency to your stay, ensuring a hassle-free experience.

Explore Salamanca District with Ease
Located near the prestigious Calle Serrano, use this hotel as your base to explore Madrid's Salamanca district. With easy access to public transport, including the nearby Nuñez de Balboa Station, you can effortlessly navigate the bustling streets of the Spanish capital.

Book your stay at Boutique Urban Madrid Serrano for a seamless blend of comfort and convenience in Madrid.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.3
Based on 6559 reviews
Cleanliness: 7.13
Service: 8.6
Location: 8.64
Room Quality: 7.09
Amenities: 6.62
Value for Money: 7.58
Food and Beverage: 5.13
Overall Experience: 7.6
A
abc102b6dbf37243f2bdf2c66562b2ce • couple • uy
8
2026-04-18 • via Nuitee
D
d271e380036d7281c85c500b9865baff • family_with_children • es
9
Estancia agradable
Pros:

Me hubiera gustado saber que el desayuno no se hace en el alojamiento, sino en un bar que tienen a la salida del alojamiento y en recepción te tienen que dar un ticket.

2026-04-18 • via Nuitee
8
87326b9ac1a072661a0e14efc483455d • solo_traveller • es
7
2026-04-18 • via Nuitee
5
5b23c6ecac9670806e3983dc24cd97e7 • solo_traveller • es
8
Todo correcto. Buena relación calidad precio
2026-04-18 • via Nuitee
A
af95ca2eb846713953d26bca5939ca00 • couple • es
9
Pros:

Ubicacion fantastica

Cons:

la ducha no tenia mucha presion

2026-04-17 • via Nuitee
1
1926371c1e5673babde7aeb10234253d • solo_traveller • np
6
2026-04-17 • via Nuitee
F
fdda14daf67d72ead5b98cb33d5a69df • solo_traveller • es
6
2026-04-17 • via Nuitee
7
7150b7e32c9673ff7b9025c348e4ef28 • solo_traveller • es
10
Pros:

Su buena ubicación y su precio.

Cons:

Que no dispone de parking, es lo unico malo, ya que esta en una zona donde aparcar es misión imposible a no ser que metas wl vehículo en un parking privado, pero claro..sale carisimo

2026-04-17 • via Nuitee
6
6caa0a6cc31971f3aff1bcfff497c5e5 • solo_traveller • es
6
Me arrepiento mucho de haber gastado el dinero en este hotel y esta habitación
Pros:

La ubicación

Cons:

El plato de ducha es muy pequeño, aproximadamente del tamaño de una toalla para los pies.
La toalla grande estaba sucia, con las manchas. Todo no está bien, no es cómodo, mal limpio , hay clavos que sobresalen de la pared , el armario del baño es peor que todo ... es habitación 510
117 euros por una noche es terrible.

2026-04-17 • via Nuitee
A
a0d0c2083c3472002dcd45d52a903abe • solo_traveller • fr
9
2026-04-16 • via Nuitee
1
1ea9082d752c730f560085a8745ef8ff • solo_traveller • es
8
2026-04-16 • via Nuitee
A
a0d0c2083c3472002dcd45d52a903abe • solo_traveller • fr
9
2026-04-16 • via Nuitee
4
49abbaf2427872c5c1ef17007b6229aa • solo_traveller • es
9
2026-04-15 • via Nuitee
7
7d57fcc7885f704c535925afc475fb67 • couple • es
3
Sucia pero buena ubicación
Pros:

La ubicación porque está en un barrio “ seguro” y cerca de sitios útiles

Cons:

Las persianas estaban rotas y viejas, se colaba aire frío por la ventana, la ducha tenía pelos en el suelo, la taza del retrete también tenía suciedad, el aire / calefacción no funcionaba, el jabón de manos parecía que era el mejunje art attack porque olía curioso y estaba muy líquido, y en las toallas que hay en el baño nos encontramos varios pelos que no eran nuestros porque eran canosos. Hasta los interruptores estaban sucios

2026-04-15 • via Nuitee
6
6b36698eb980715881797bfcf0423cd6 • couple • ar
7
Pros:

Ubicación

Cons:

Todo bien

2026-04-15 • via Nuitee
7
7e9325088714713024420766f5afed0d • solo_traveller • es
10
Pros:

Me encantó su cama extra grande, muy cómoda,el hall del hotel el personal muy amable. Bien comunicado.

2026-04-15 • via Nuitee
B
b1aa2d5e916770f0fd0495e42546d887 • extended_group • es
5
2026-04-15 • via Nuitee
6
6727db20ca1d716e52bea9270cc5a421 • solo_traveller • lu
6
El establecimiento cumple con lo necesario.
Pros:

Lo que más me gustó es la ubicación.

Cons:

Las instalaciones no son muy buenas.

2026-04-15 • via Nuitee
C
cb30a3472417706765c8453725073d06 • solo_traveller • es
3
2026-04-15 • via Nuitee
F
f0df040ad24a73cb7da66daa099d3c15 • solo_traveller • es
7
Pros:

Ubicación

Cons:

Antiguo

2026-04-14 • via Nuitee