Boutique Urban Madrid Serrano

Hotels
7.3 (6559 reviews)
Diego de León, 10 , Madrid , es

listing image 1
Show all photos
Children allowed

Facilities

Air conditioning
Lift / Elevator
Packed lunches
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Uncomfortable beds
Misleading amenities

Categories

Cleanliness
7.13
Cleanliness mentioned as adequate but with room for improvement, particularly regarding linens.
Service
8.6
Staff is friendly but service issues noted with reception handling guest complaints.
Location
8.64
Consistently highlighted as a major positive aspect of the stay.
Room Quality
7.09
Complaints about uncomfortable beds and inadequate heating prevalent.
Amenities
6.62
Lack of advertised amenities such as parking and defective heating issues.
Value for Money
7.58
Value perceived as fair given location but noted issues with overall quality affecting perception.
Food and Beverage
5.13
Negative feedback on breakfast timing and lack of cleaning dishes.
Overall Experience
7.6
Experience mixed, primarily positive due to location but marred by comfort and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:28

Property Description

Spacious Accommodation in the Heart of Madrid

Independent Kitchenette and Air-Conditioned Rooms
These Boutique Urban Madrid Serrano apartments offer the convenience of a personal kitchenette for preparing meals at your leisure. The air-conditioned rooms are equipped with a TV and a full bathroom for a comfortable stay.

Modern Amenities: Internet and Laundry Facilities
The modern building features internet points for staying connected and a convenient launderette for your laundry needs. These amenities add ease and efficiency to your stay, ensuring a hassle-free experience.

Explore Salamanca District with Ease
Located near the prestigious Calle Serrano, use this hotel as your base to explore Madrid's Salamanca district. With easy access to public transport, including the nearby Nuñez de Balboa Station, you can effortlessly navigate the bustling streets of the Spanish capital.

Book your stay at Boutique Urban Madrid Serrano for a seamless blend of comfort and convenience in Madrid.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.3
Based on 6559 reviews
Cleanliness: 7.13
Service: 8.6
Location: 8.64
Room Quality: 7.09
Amenities: 6.62
Value for Money: 7.58
Food and Beverage: 5.13
Overall Experience: 7.6
M
MICHEL • couple • es
6
Cons:

pas de personnel de reception à partit de 23h, meme si notre chambre etait disponible nous avons du attendre 13h avant d y accéder une volée de marche avant d,acceder a l,entrée

2026-03-14 • via Nuitee
A
adriana • couple • es
6
:/
Pros:

Ubicación

Cons:

Para el precio , me pareciò que es jn hotel que necesita una reforma y cuidar bastante mejor los detalles…
Jabonera rota, bomba de wc se atascaba, edredones finos y sabanas con bolitas, aire acondicionado con mucho ruido, mampara rota….
Aunque la cocina es viejita, te ofrecen de todo. Eso estuvo bien

2026-03-14 • via Nuitee
R
Radwan • family_with_children • lb
9
2026-03-14 • via Nuitee
M
Milad • solo_traveller • ir
3
2026-03-13 • via Nuitee
R
Radwan • family_with_children • lb
9
2026-03-13 • via Nuitee
M
María • family_with_children • es
7
2026-03-13 • via Nuitee
D
Daniel • couple • es
8
2026-03-13 • via Nuitee
O
Olsen • family_with_children • ar
10
Pros:

Todo

Cons:

Nada

2026-03-12 • via Nuitee
J
Jesus • couple • es
9
2026-03-12 • via Nuitee
A
Ahmed • solo_traveller • fr
6
2026-03-12 • via Nuitee
R
Rodney • solo_traveller • es
6
emplacement parfait
Pros:

tout se passe correctement

Cons:

la reception a besoin d'etre refaite. Très vetuste

2026-03-12 • via Nuitee
O
Onesimo Isau • solo_traveller • mx
10
exelente
Pros:

baño muy limpio y ubicacion el clima

2026-03-11 • via Nuitee
K
Kenia • family_with_children • hn
7
2026-03-11 • via Nuitee
J
José maria • family_with_children • es
7
Pros:

La ubicación y el precio

Cons:

Hay habitaciones que dan como la mía a diego de león y las ventanas son tan antiguas que se escucha mucho el trafico y que no nos dieran una segunda llave de la habitacion

2026-03-10 • via Nuitee
A
Alin • couple • es
10
Pros:

Todo estaba bien

2026-03-10 • via Nuitee
K
Kevin charles • family_with_children • de
5
In my experience i was scared one night happen, somebody shouting a lot in the other room that likes they arguing for so
Pros:

The location is good definitly

Cons:

The property its not clean like others hotel, little bit old and the staff in front desk are not quiet friendly

2026-03-10 • via Nuitee
G
giuseppe • family_with_children • es
3
2026-03-09 • via Nuitee
M
MARIA AUXILIADORA • couple • es
6
Lugar agradable y con buena ubicación.
Pros:

Personal atento y buena ubicación

Cons:

Las instalaciones habría que mejorarlas, cuarto de baño muy deteriorado .

2026-03-09 • via Nuitee
F
Francisco Javier • family_with_children • es
8
Pros:

La situación

Cons:

La falta de cartel NO MOLESTAR

2026-03-09 • via Nuitee
A
Aitor • family_with_children • es
7
2026-03-08 • via Nuitee