Boutique Urban Madrid Serrano

Hotels
7.3 (7001 reviews)
Diego de León, 10 , Madrid , es

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Children allowed

Facilities

Parking
Air conditioning
Lift / Elevator
Packed lunches
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Uncomfortable beds
Misleading amenities

Categories

Cleanliness
7.13
Cleanliness mentioned as adequate but with room for improvement, particularly regarding linens.
Service
8.6
Staff is friendly but service issues noted with reception handling guest complaints.
Location
8.64
Consistently highlighted as a major positive aspect of the stay.
Room Quality
7.09
Complaints about uncomfortable beds and inadequate heating prevalent.
Amenities
6.62
Lack of advertised amenities such as parking and defective heating issues.
Value for Money
7.58
Value perceived as fair given location but noted issues with overall quality affecting perception.
Food and Beverage
5.13
Negative feedback on breakfast timing and lack of cleaning dishes.
Overall Experience
7.6
Experience mixed, primarily positive due to location but marred by comfort and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:28

Property Description

Spacious Accommodation in the Heart of Madrid

Independent Kitchenette and Air-Conditioned Rooms
These Boutique Urban Madrid Serrano apartments offer the convenience of a personal kitchenette for preparing meals at your leisure. The air-conditioned rooms are equipped with a TV and a full bathroom for a comfortable stay.

Modern Amenities: Internet and Laundry Facilities
The modern building features internet points for staying connected and a convenient launderette for your laundry needs. These amenities add ease and efficiency to your stay, ensuring a hassle-free experience.

Explore Salamanca District with Ease
Located near the prestigious Calle Serrano, use this hotel as your base to explore Madrid's Salamanca district. With easy access to public transport, including the nearby Nuñez de Balboa Station, you can effortlessly navigate the bustling streets of the Spanish capital.

Book your stay at Boutique Urban Madrid Serrano for a seamless blend of comfort and convenience in Madrid.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.3
Based on 7001 reviews
Cleanliness: 7.13
Service: 8.6
Location: 8.64
Room Quality: 7.09
Amenities: 6.62
Value for Money: 7.58
Food and Beverage: 5.13
Overall Experience: 7.6
F
Francisco Javier • couple • es
7
Aceptable,
2026-06-06 • via Nuitee
A
Angela • solo_traveller • ar
6
Debería funcionar mejor el internet!!!!
Cons:

Internet funciona muy mal según el piso y habitación que te toque!!!!

2026-06-06 • via Nuitee
,
,jose luis • solo_traveller • es
9
2026-06-06 • via Nuitee
S
Sergio • solo_traveller • fr
10
2026-06-06 • via Nuitee
E
Eduardo manuel • solo_traveller • fr
8
2026-06-06 • via Nuitee
C
Carlos • extended_group • es
10
100% recomendado
Pros:

Nada . Todo me
Encantó

Cons:

Nada todo excelente

2026-06-06 • via Nuitee
G
Gerson • family_with_children • es
10
Pros:

Todo

Cons:

Nada

2026-06-05 • via Nuitee
E
Enrique • solo_traveller • es
6
Normal
Pros:

Acceso y ubicacion

Cons:

Muy basico por el precio

2026-06-05 • via Nuitee
A
Antonia • solo_traveller • es
8
2026-06-05 • via Nuitee
J
Jose Luis Bravo Damian • solo_traveller • es
9
Pros:

Situación

Cons:

Pequeño problema para dejar el equipaje

2026-06-05 • via Nuitee
F
Fabian • couple • ar
8
Muy buena alternativa en Madrid en una muy linda zona.
Pros:

La ubicación. Es un edificio reacondicionado como hotel. El depto era bastante espacioso, con una cocina pequeña, una heladera también peque

Cons:

Me costó comunicarme por teléfono pero lo resolví al llegar con la recepción.

2026-06-05 • via Nuitee
J
Jacopo • couple • es
2
Imposible Descansar, Pero Personal Muy Amable
Pros:

Ubicación, Trato del Personal

Cons:

La habitación increíblemente ruidosa. Se escuchaba absolutamente todo desde la recepción y la entrada. Fue imposible dormir

2026-06-05 • via Nuitee
R
Rafael • solo_traveller • es
10
2026-06-04 • via Nuitee
O
Oscar • solo_traveller • es
10
2026-06-04 • via Nuitee
M
MARIA LORENA • couple • ar
5
2026-06-04 • via Nuitee
I
Ian • couple • gb
8
2026-06-04 • via Nuitee
C
Carmen • couple • es
8
Pros:

Localización

Cons:

Que no pude dejar las maletas en consigna después de hacer el check-out ( 12:00 mediodía) y tuve que cargar con ellas hasta que salió mi tren, limitando mis movimientos durante ese día.

2026-06-04 • via Nuitee
L
Laura • couple • es
10
2026-06-04 • via Nuitee
S
Susana • solo_traveller • es
4
2026-06-04 • via Nuitee
G
Gauden Fernández • solo_traveller • es
8
2026-06-03 • via Nuitee