Hotel St-Etienne

Hotels
Independent
8 (77 reviews)
61 Boulevard De La Grotte, Lourdes, Hautes-Pyrenees, 65100 , Lourdes , FR

Pets allowed

Facilities

Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Elevator
Gift shops or newsstand
Shopping on site
Golfing nearby
Hiking/biking trails nearby
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Close to key landmarks
Clean rooms
Cons:
Inconsistent cleanliness
Limited room amenities
Mixed reviews on room quality and value for money

Categories

Cleanliness
7.1
Overall, guests had mixed reviews regarding cleanliness, mentioning issues such as dirty carpets and lack of toiletries in some rooms.
Service
8
Service was highlighted as a positive aspect by guests for being friendly and helpful, with some comments about immediate complaint resolution.
Location
8.3
The hotel's location received high praise for being close to key landmarks, amenities, and easy access for visitors to the pilgrim center.
Room Quality
7
Mixed reviews were received for the room quality, with mentions of comfortable beds but also complaints about old furnishings and uncomfortable bedding.
Amenities
7
Guests found the amenities satisfactory, with highlights on the clean reception area and the availability of basic facilities, but there were suggestions for improvement.
Value for Money
6.5
Opinions on value for money were varied, with some guests feeling the hotel was reasonably priced, while others mentioned concerns about pricing for services offered.
Food and Beverage
7.2
Food services generally received positive feedback, particularly the breakfast options, though some guests expressed desires for more variety in meals.
Overall Experience
7.8
Most guests had a positive overall experience at the hotel and would consider recommending it to others, citing factors such as location, cleanliness, and helpful staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-23 18:56

Property Description

Convenient Amenities
Enjoy complimentary wireless internet access and relax in the lounge with a drink. Visit the hotel's restaurant for a delicious meal or grab snacks at the coffee shop.

Featured Amenities
Experience express check-in/out and stay updated with complimentary newspapers in the lobby.

Prime Location
Stay at Hotel St-Etienne in the heart of Lourdes, close to popular attractions like the Basilica of Our Lady of the Rosary. Book now for an unforgettable stay!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LDE

Property Policies

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Guests are provided with free hand sanitizer

See all policies

Location

Guest Reviews

8
Based on 77 reviews
Cleanliness: 7.1
Service: 8
Location: 8.3
Room Quality: 7
Amenities: 7
Value for Money: 6.5
Food and Beverage: 7.2
Overall Experience: 7.8
R
René
10
Pros:

Tres bon Hotel

2025-05-15 via Nuitee
M
Mary
10
Very good location
Pros:

Very close to where we wanted to be.

2025-05-04 via Nuitee
M
Mei partner
8
Pros:

“You pay what you get” the room is ok and enough space to walk around. Washroom amenities are basic and doable. The carpet looked old and dirty, the bonus is the elevator and walking distance to the Santuary of our Lady of Lourdes. One can walk around the surrounding area on foot. Staffs are great, very accommodating to one request.
Would recommend this hotel and I would stay again at this hotel.

2024-11-19 via Nuitee
S
Sutharsan family
8
Pros:

Pour la 1ere famille c'était top la chambre 304. Prise un peu partout avec trois lits séparés. Belle salle de douche.

Pour la 2eme famille, c'était bien la chambre 209, mais dommage qu il yavait qu une seule prise pour les 3 personnes !! Et une petite tv pour les deux chambres..
Mise à part ça tres grande chambre spacieuse et grande salle de douche. Option petit dej et diner avec un tarif convenable et très bon.
Gros point à améliorer la wifi qui est pas bonne.

2024-07-05 via Nuitee
M
Mrs Angelia
6
Near Grotto & Fair Price
Pros:

3 minutes walking distance to grotto and ideal to attend the evening candle-light procession. Central & convenient location to catch bus to the airport.

2024-06-06 via Nuitee
D
David
10
Pros:

Good deal

2022-11-27 via Nuitee
P
Perpetua
4
Very basic
Pros:

Hotel is close to the Basilica of Our Lady of Lourdes. Friendly helpful reception staff. The room was noisy at night (1st floor + near elevator) Decor minimal, needs a coat of paint. Bathroom needs a renovation, shower plus shower curtain and sink needs replacing. Paid extra for City view - was a brick wall with the roof of the building across. Didn't have breakfast there for€20.00 Per day. No kettle or coffee/tea in room. More like a 2 star hotel but the price was higher than it deserves.

2022-04-17 via Nuitee
J
Jessica-Jane
10
Pros:

Séjour agréable convient pour des séjours à 2 ou même en famille. À proximité de tout, des boutiques souvenirs comme du sanctuaire de lourdes

2020-08-21 via Nuitee
E
Emmanuel
8
Sejour paisible
Pros:

Séjour paisible et très confortable

2020-03-09 via Nuitee
J
juliette
10
Pros:

Accueil chaleureux, grande disponibilité du personnel.
un grand merci à Fred pour sa gentillesse et accueil.
Établissement propre bien entretenu.

2020-03-08 via Nuitee
M
Magguy
8
Pros:

Personnel disponible et accueillants

2019-11-26 via Nuitee
V
Visitor partner
6
Pros:

Front desk was helpful for us to locate street parking upon arrival.
Chairs at the lounge (arm rests) mostly have holes.
We had 2 twin beds that I think needs to be replaced already. You sink as you seat or lay down.
TV size was too tiny for the room size and only 1-3 english channels, no cable .
Reservations required for brkfst and dinner, hard to do as it is hard to tell if you will make it on time.
Very accomodating in giving us hot water. No (small) fridge in the room
Toiletries do not included shampoo
Towels are more like kitchen towels, very thin and do not smell fresh.
Our beds were made daily which was great.
Heating source was small and did not warm the room well enough, and also took long to warm the room.
It is an old building.
Lady receptionist always pleasant though.

2019-11-26 via Nuitee
G
Gerardo
10
AGRADABLE VISITA.
Pros:

Muy diferente a lo tradicional pero atendidos con mucha empatía

2019-11-16 via Nuitee
V
Verified traveler
8
Pros:

Sugerirles que quiten la alfombra que recoge olores

2019-11-08 via Nuitee
C
Catherine
10
Pros:

Lovely hotel. Very central to grotto

2019-10-23 via Nuitee
V
Verified traveler
6
Pros:

Aceptable .

2019-08-18 via Nuitee
V
Verified traveler family
8
Pros:

Nous avons apprécié le fait qu il y aille un accueil 24 h/24h. Jolie chambre et salle de bain bien équipé pour une remise en forme avec une douche.

2019-07-08 via Nuitee
J
Jose Carlos
6
Não foi tão mal
Pros:

Hotel antigo, bem ao lado da igreja, o estacionamento é o público, gratuito das 18:00 as 9:00 pra quem conseguir vaga. Os recepcionistas foram muito simpáticos e as mulheres da limpeza TB.

2019-06-13 via Nuitee
V
Verified traveler family
8
Pros:

I like that it is very close the the church and everything.

2019-04-22 via Nuitee
J
JOSE
6
Simples
Pros:

Hotel simples , bem localizado, Staff de pouca conversa. 1 dia e nada mais

2019-03-25 via Nuitee