Hampton Inn Waterbury

Hotels
Hampton Inn
8.1 (529 reviews)
777 Chase Parkway , Waterbury , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Varied breakfast options
Cons:
Dirty pool
Noisy rooms
Unpleasant odors

Categories

Cleanliness
6.99
Reviews mentioned dirty rooms and bug sightings, indicating cleanliness issues.
Service
8.96
Most interactions were positive, with staff described as friendly.
Location
9
Conveniently located, though noise from the highway is a minor issue.
Room Quality
7.95
While some rooms were clean, others had unpleasant odors and noise issues.
Amenities
6.98
The pool was noted as dirty and closed at times, disappointing guests.
Value for Money
7.44
Some guests felt the hotel charges were not justified based on the quality.
Food and Beverage
8.49
Breakfast options were well-received, contributing positively to the stay.
Overall Experience
8.96
Despite several complaints, some guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:10

Property Description

Convenient Location
Located off Interstate-84, the Hampton Inn Waterbury is just minutes away from popular attractions like Western Hills Golf Course and Brass Mills Center Mall.

Comfortable Accommodations
Enjoy spacious rooms featuring free Wi-Fi, a cable TV, coffee maker, work desk, and cozy carpeted floors for a relaxing stay.

Fantastic Amenities
Indulge in a daily buffet breakfast, 24/7 coffee and tea in the lobby, and take advantage of the indoor pool, on-site gym, laundry facilities, and free parking during your visit.

Book now for a delightful and convenient stay at the Hampton Inn Waterbury!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Location

Guest Reviews

8.1
Based on 529 reviews
Cleanliness: 6.99
Service: 8.96
Location: 9
Room Quality: 7.95
Amenities: 6.98
Value for Money: 7.44
Food and Beverage: 8.49
Overall Experience: 8.96
T
Tamara family_with_children us
1
Not clean and no help available
Pros:

Breakfast was good other than the fact the juice machine was broken both days and they had no juice alternative.

Cons:

I called the front desk to ask them to change son’s comforter because it had an old bandaid on it and the front desk said they would but then never showed. I even called to remind. Then when we returned from our event the same comforter with the same bandaid was still on his bed. I called down again and a gentleman this time told me there’s nothing he can do because he doesn’t have access to the sheets and blankets. Only housekeeping does and they weren’t there. He then offered me a blanket before realizing they ran out. It was very annoying.

2026-08-15 via Nuitee
B
Brian solo_traveller us
1
2026-08-14 via Nuitee
S
Stuart solo_traveller us
4
2026-08-07 via Nuitee
K
Kristina couple us
5
Did what I needed to do but was unhappy with the conditions
Pros:

It was close to where I needed to be

Cons:

The door was super hard to open and close. The toilet was hard to flush. The shower curtain was destroyed and water got every where. I asked for towels and never got them. The evaluator was loud and unsettling

2026-08-05 via Nuitee
J
jeda603 Couples
4
Disappointing!
Pros:

We did not have reservations. The clerk was not inviting. We could not get the Hilton Honors rate, and the elevator call button did not work (except for the ground floor) We would have to call "0" to have them call the elevator.

The room was noisy because of the closeness to the highway. That was understandable, but we could also hear the people on the 3rd floor move about.

My wife mentioned that the jacuzzi bath had hair in it and did not look clean. We did not shower in the morning.

Lastly, the clerk in the morning as we turned in our keys did not even smile or acknowledge us. Her response, "That's all".

2026-07-25 via Tripadvisor
M
myrons405 Business
10
Amazing
Pros:

The friendly and compassionate staff made my stay feel like home away from home. They took amazing care of me

2026-07-22 via Tripadvisor
9
912jackir Family
10
Good value and experience
Pros:

Comfortable, clean, good location on our travels and great breakfast!

2026-07-20 via Tripadvisor
M
mariacD4475KU Solo travel Jackson Hole, Wyoming
2
Horrible
Pros:

This hotel needs to be closed down and fully renovated. I've never stayed in a more decrepit building. The staff were all friendly, but the building is falling apart. It's woefully outdated, the driveway entrance is hard to see, treacherous approach from the road, and there's trash everywhere. Walls are thin. One elevator was out of order all week. Outside keypad entries were not working. Ice machines out of order on two out of four floors. Cheap and broken coffee maker. No drawers for clothes. Dank smell in all hallways. Garbage bags left in hallways. Electric outlets damaged. TV froze all the time. I have emailed the managers and they don't seem to be acknowledging how broken down this place is. DON'T stay here if you don't have to! I doubt the building is up to code electrically. Had to put all my weight into flushing the toilet.

2026-07-18 via Tripadvisor
Q
Q9966FGdevinb Business
10
Great Stay!
Pros:

Main entrance has some construction but luckily was able to find the 2nd entrance. Room was clean. Staff was fantastic! Breakfast was the typical Hampton Inn Breakfast. Great stay!

2026-07-15 via Tripadvisor
P
Paquette solo_traveller ca
7
2026-07-15 via Nuitee
D
David couple us
3
Mothproof to Hilton standards
Cons:

Room, elevators dirty , electric outlet not functional

2026-07-12 via Nuitee
S
Symes solo_traveller us
9
2026-06-23 via Nuitee
D
Dignan solo_traveller us
2
Disgusting!
Pros:

I had requested handicapped accomodations. I was given a room on the second floor, with an elevator that was not operational from the second floor. There were no drinking cups in the bathroom. The breakfast was great, but they allowed a patron to be in the eating area barefoot!! The receptionist had no idea where the area churches were located. I could go on and on. Sorry, I typed this in the wrong box!!! The place should be closed!! Disgusting! I left two ddays early!

Cons:

See above

2026-06-22 via Nuitee
Q
Quincilla family_with_children us
5
Not Every Location Meets the Standard
Pros:

Breakfast was great. The pool was small but okay.

Cons:

The first entrance was closed due to pot holes covered with orange cones. There was no signage to direct you to the next entrance. The hotel look abandoned upon arrival. The side doors had notes that they didn't work so we carried all our luggage through the front door to find out that the side doors worked on and off. The hallways look outdated. The bathroom need a real upgrade not bandaids. Our refrigerator made noise all night. I recently stayed at a Hampton Inn in Charlotte and it was phenomenal this location is far from comparison.

2026-06-22 via Nuitee
W
Wheeler couple us
5
2026-06-13 via Nuitee
A
April family_with_children us
10
2026-06-11 via Nuitee
D
Desiree solo_traveller us
7
Ok
Pros:

Convenience location breakfast was good

Cons:

Food from previous guest was left behind in the fridge

2026-06-07 via Nuitee
J
Jack family_with_children us
8
It was nice
Pros:

Breakfast was very good.

Cons:

Everything was to our satisfaction

2026-06-06 via Nuitee
D
Diana family_with_children us
8
Overall okay
Pros:

Clean, friendly staff

Cons:

Limited parking, some construction going on

2026-05-29 via Nuitee
W
Winifred extended_group us
8
2026-05-29 via Nuitee