Best Western Plus Waterloo & Cedar Falls

Hotels
•
Best Western Plus
8.3 (243 reviews)
205 W 4Th St , Waterloo , US
+1 319-888-1000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Secure elevator/key card
Clean and comfortable rooms
Friendly, accommodating staff
Central downtown location
Hot showers and good water pressure
Good breakfast service (staff praised)
Cons:
Parking is tight, often in paid ramp across street
Occasional safety concerns when entering at night/stairwell area
Slow or out-of-service elevators during busy times
Housekeeping issues (found earring under sheets; infrequent cleaning reported)
Poor restaurant/bar service and unfriendly bartender
Isolated maintenance issues (AC failure) and small/dated TVs

Categories

Cleanliness
7.8
Generally reported as clean in multiple reviews (rooms described as "clean" and "extremely clean"), but isolated housekeeping lapses were noted (earring under sheets, complaint about infrequent cleaning), so cleanliness is slightly below target.
Service
9.1
Staff and management repeatedly praised as friendly, accommodating, and helpful (front desk, GMs, breakfast staff). Some negative interactions in restaurant/bar were reported, but front desk and maintenance responsiveness was strong overall, supporting a higher score.
Location
9.7
Consistently highlighted as an excellent, central downtown location with many places to visit and convenient access — multiple reviewers praised the area and location.
Room Quality
8
Rooms described as comfortable with comfy beds, irons available, and good hot showers; minor negatives include a tight bathroom, small/older TV and at least one AC failure — overall a solid but not perfect room experience.
Amenities
7.9
Amenities such as breakfast, in-room iron, and secure elevator access were noted positively; parking availability/cost and slow elevators detracted from the amenities score.
Value for Money
7.5
Mixed — some guests praised the stay as memorable and comfortable, while at least one review explicitly stated 'NOT WORTH THE MONEY' and others noted parking costs and occasional service issues, resulting in a below-target value score.
Food and Beverage
7.8
Breakfast received positive mentions (staff putting out a good breakfast), but restaurant/bar service had notable shortcomings (unwelcoming staff, poor bartender interaction), so F&B is slightly below average.
Overall Experience
8.6
Many guests reported exceptional, memorable stays and praised staff and cleanliness; however, parking, occasional service issues, slow elevators, and isolated housekeeping/AC problems temper the overall experience slightly above the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Convenient Location
Situated in Waterloo, Iowa, the Best Western Plus Executive Residency Waterloo & Cedar Falls is just 11 km from Gallagher Bluedorn Performing Arts Center, making it an ideal choice for travelers seeking entertainment and cultural experiences.

Modern Amenities
This 3-star hotel boasts a fitness center, indoor pool, and air-conditioned rooms with complimentary WiFi. Guests can enjoy the convenience of in-room desks, coffee machines, flat-screen TVs, and even kitchenettes in select rooms.

Exceptional Services
With a 24-hour front desk, shared lounge, and business center, guests can expect top-notch service and convenience throughout their stay. Plus, the proximity to Waterloo Regional Airport adds an extra layer of accessibility to this already impressive hotel.

Book your stay at Best Western Plus Executive Residency Waterloo & Cedar Falls now for a memorable and comfortable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ALO

Location

Guest Reviews

8.3
Based on 243 reviews
Cleanliness: 7.8
Service: 9.1
Location: 9.7
Room Quality: 8
Amenities: 7.9
Value for Money: 7.5
Food and Beverage: 7.8
Overall Experience: 8.6
J
Joanne • extended_group • us
6
Pros:

The room was clean and beds were fine.

Cons:

We stayed during the world series and they did not carry the national channel that broadcast the games. When we asked about it, the service desk said something about a cable dispute, however they carried every other FOX network and told us we could view it in their bar. Also parking is available on the street or paid parking in a ramp across the street.

2026-11-01 • via Nuitee
C
Cara • couple • us
6
It was a nice hotel but would have liked a little more security leading into the building.
Pros:

It required a key card to use the elevator so felt safe

Cons:

Had to park in the parking garage and checked in later so had to go through a stairwell and pass through an area where a group of individuals were drinking and did not feel safe at all

2026-10-29 • via Nuitee
J
James • couple • us
7
NOT WORTH THE MONEY
Cons:

PARKING WAS BAD. ROOM IS CLEANED EVERY 5 DAYS.

2026-10-22 • via Nuitee
D
Djeffely • couple • us
10
2026-10-15 • via Nuitee
D
Dixon • couple • us
10
Loved the area of downtown Waterloo. So many places to visit and see including nice places to eat.
Pros:

The staff was super accommodating and friendly. My room was clean and the bed was comfy. I liked the security of using key to get onto the elevators. I appreciated the iron in the room. Showers were clean and hot water was nice.

Cons:

My only complaint was I had a heck of a time trying to figure out the TV and how to change channels. LOL. Was the only thing that was slightly confusing for me. The front office listened and said that they just changed over TV programming, so I totally understood. Very polite and customer focused staff.

2026-10-07 • via Nuitee
A
ANGEL • family_with_children • ar
9
Excelente hotel con todas las comodidades, muy buena ubicación y su personal Excelente
Pros:

Excelente Ubicacion. Es un Hotel muy comodo con habitaciones muy amplias.

2026-09-14 • via Nuitee
C
charles • solo_traveller • us
9
2026-09-08 • via Nuitee
D
Derrick • solo_traveller • us
9
2026-09-03 • via Nuitee
R
Rebecca • solo_traveller • us
10
2026-08-31 • via Nuitee
V
Vijay • family_with_children • us
7
2026-08-24 • via Nuitee
J
Jayjay099 • Couples • Cartersville, Georgia
8
A Few Hiccups
Pros:

THIS BW is in downtown Waterloo, felt safe in this small city😃 Check-In and Out was easy. Room came off clean or was it🤔 When I got into bed, I was poked by the back of an earring that was under the sheets🤮 So do they change out all the bed sheets🤔 TV is around 36in. with okay channel selection. Parking can be rough, you can park on the streets if you can find a spot😳 it’s free between 5pm - 9am, then you pay or get fined😡 Parking garage across the street at a cost. Breakfast is your normal BW selection. Bathroom is a tight fit, but works. Plenty of hot shower water and good pressure.

2026-08-19 • via Tripadvisor
B
Brandy • couple • us
10
2026-08-15 • via Nuitee
T
todde879 • Friends getaway
10
Exceptional Stay once again!
Pros:

Exceptional stay! Every July I attend the National Wrestling Hall of Fame weekend in Waterloo, Iowa and stay at the Best Western. GM Kari and assistant GM Samantha always welcome me with open arms from their front desk staff of Jennifer, Wendy, Lacy, Julie, and Mariah. The rooms are extremely clean and comfortable and the morning breakfast that Comika and Christy put out is a great way to start my day. I always have a enjoyable and memorable weekend when staying there. I will most definitely be back next July! Thanks again!

2026-07-28 • via Tripadvisor
T
Todd • couple • us
9
2026-07-18 • via Nuitee
C
Christina • family_with_children • se
8
2026-07-07 • via Nuitee
J
Joann • extended_group • us
10
Pros:

It was awesome

2026-07-05 • via Nuitee
N
Nelson • family_with_children • us
10
2026-06-29 • via Nuitee
M
Margaret • family_with_children • us
10
2026-06-29 • via Nuitee
J
Joshua • solo_traveller • us
10
Pros:

It was in a central location to where I needed to be.

Cons:

Parking was in a ramp across the street.

2026-06-16 • via Nuitee
H
hcbrower • Family
4
Helpful Staff, But Too Many Issues
Pros:

We stayed here for a convention and appreciated being allowed to check in early. Unfortunately, our room's AC was not working, making for a very uncomfortable first night. The hotel did provide a fan and moved us to a new room the next day after maintenance confirmed the issue.

The biggest problem was the elevators. They were extremely slow, and one was out of service during a busy convention weekend, forcing many guests to take the stairs just to stay on schedule. This would have been especially difficult for anyone with mobility issues.

We were also disappointed by the service in the restaurant, bar, and breakfast area. Staff made us feel unwelcome, and after a poor interaction with the bartender, our party of six chose to skip dinner there and eat sandwiches in our room instead.

The front desk and maintenance staff were helpful, but overall the hotel needs to improve its elevators, maintenance, and customer service before we would consider staying again.

2026-06-15 • via Tripadvisor