Continental Inn

Hotels
7.8 (873 reviews)
414 Ocean Street , Santa Cruz , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Clean property
Friendly staff
Pet friendly
Cons:
Dead bugs in bed
High pet fee
Broken coffee maker
Noisy area

Categories

Cleanliness
6.76
Some reviews mentioned issues like dead bugs in bed and odors in the room.
Service
8.23
Staff received mixed feedback; some were friendly but others were described as disinterested.
Location
9.27
Many reviews praised the hotel's convenient and centralized location.
Room Quality
7.22
Rooms varied in quality; some guests appreciated spaciousness and comfort while others noted issues.
Amenities
7.75
Amenities like the pool and jacuzzi received mixed reviews, with some complaints about temperature.
Value for Money
6.71
Several guests felt the rates were too high given the overall experience.
Food and Beverage
8.26
Coffee makers available in rooms, but no specific mentions of food services.
Overall Experience
8.23
Overall sentiment was mixed; some guests would return while others had significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:07

Property Description

Convenient Location
Located just a 5-minute drive from the Santa Cruz Boardwalk, Continental Inn offers easy access to the best attractions in the area. Water Street and Santa Cruz town centre are within a 5-minute walk, providing guests with plenty of dining and shopping options.

Comfortable Accommodation
The hotel features spacious rooms equipped with modern amenities such as a satellite TV with HBO channels, a microwave, and a fridge. Each room also includes a hairdryer and tea/coffee-making facilities, ensuring a comfortable stay for all guests.

Relaxing Amenities
Guests can unwind in the outdoor pool and hot tub or take advantage of the free WiFi throughout the property. The 24-hour reception and on-site parking add convenience to your stay at Continental Inn Santa Cruz.

Book now for a relaxing and enjoyable stay at Continental Inn Santa Cruz!

Important information:

There is a fee for early check-in (before 15:00) or late check-out (after 12:00). Please contact hotel in advance for more details.

The pet fee is $30 per night, per pet. Pets may not be left unattended in the room.

Annex King rooms are located in the Annex Building, across the street from the Main Building.

When booking a nonrefundable reservation, no modifications to the reservation are allowed.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Oct 1, 2026 until Thu, Apr 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJC

Location

Guest Reviews

7.8
Based on 873 reviews
Cleanliness: 6.76
Service: 8.23
Location: 9.27
Room Quality: 7.22
Amenities: 7.75
Value for Money: 6.71
Food and Beverage: 8.26
Overall Experience: 8.23
A
Andrew couple us
8
We enjoy this property. It’s clean adequate love the laminate flooring in the room. Location is superior that is super b
2026-08-06 via Nuitee
S
Steven couple us
9
2026-08-06 via Nuitee
K
Kevin family_with_children us
7
Cons:

The parking was terrible

2026-08-06 via Nuitee
L
Liz solo_traveller us
4
Disappointing. Noisy, homeless problem at the hotel.
Pros:

The room was clean and I appreciated the Keurig coffee maker.

Cons:

The hotel is on a busy road with traffic noise. Soon after going to my room, I started to hear screaming outside, I went outside to investigate and found a homeless person passed out at the foot of the stairs on the hotel property. There was the smell of urine around the outside of the hotel. I did not feel safe. Manager kindly adjusted my booking and I checked out after one night. Motel is also divided on two sides of a busy road. Hot tub and pool on opposite sides.

2026-08-05 via Nuitee
M
molly solo_traveller us
1
Only stay here if you don’t care about having a nice room.
Pros:

Location

Cons:

Very uncomfortable blankets & small room, tv was in a weird spot, generally bad lighting, & can’t open windows.

2026-08-04 via Nuitee
R
Rosalinda couple us
7
the room was near the front of the building where you can hear all the traffic
Pros:

My room was clean, comfortable, and pet-friendly for an extra fee, though its location at the front of the building meant enduring significant highway traffic noise. The property layout was a bit scattered, featuring a jacuzzi near the back but placing the swimming pool directly across the street. Conveniently, that same street hosted a Chinese restaurant, and the nearby boardwalk was just a pleasant 20-minute walk away.

Cons:

Paying premium peak-season rates was incredibly frustrating given the hotel's loud highway traffic and disjointed, inconvenient layout. It made little sense to have the jacuzzi tucked away at the back of the property while forcing guests to cross a busy street just to use the swimming pool. For high-season prices, the stay should have offered a much more seamless, relaxing, and quiet experience.

2026-08-04 via Nuitee
A
Alejandro family_with_children us
8
Comfortable and relaxing
Pros:

Clean, quiet & good location to get around town

Cons:

Pool across the street and hot tub across the other street

2026-08-03 via Nuitee
C
Cynthia solo_traveller us
7
Pros:

Close to Capitola and Boardwalk.

Cons:

I didn’t like walking all around building in the back, felt a little isolated.

2026-08-03 via Nuitee
B
Briana couple us
10
Loved it and look forward to staying again!!
Pros:

It was comfortable clean and staff was welcoming and friendly

2026-08-02 via Nuitee
M
Maureen family_with_children us
1
Pros:

Parking Hazard. Not safe Parking should have a limit for safety.

Cons:

Parking

2026-08-02 via Nuitee
M
Mansukhdeep family_with_children us
10
2026-08-02 via Nuitee
N
Nancy couple us
5
Ok, I’d bring my own pillow and mattress topper.
Pros:

The staff was friendly. They had a hot tub near our room. It is pet friendly.

Cons:

Room smelt like bleach. Bed and pillows were too firm, unable to sleep. Sink had no plug and was plugged up.

2026-08-02 via Nuitee
S
Suiunbai couple us
8
2026-08-02 via Nuitee
G
Gladys family_with_children us
8
Would be nice to have room service and parking was shared with restaurant next door not fun
Pros:

Clean & close to Santa Cruz Boardwalk

Cons:

No room service had to run across street to get clean towels and coffee .swimming pool was clean.

2026-07-25 via Nuitee
K
Kelly solo_traveller us
5
2026-07-25 via Nuitee
A
Anthony couple us
10
2026-07-25 via Nuitee
G
Guadalupe family_with_children us
6
Pros:

Rooms clean

Cons:

Parking / no elevator

2026-07-25 via Nuitee
N
Nitish couple in
9
2026-07-24 via Nuitee
A
Adam couple us
7
Convenient but not really friendly
Pros:

Hottub

Cons:

Hotel policies outdated - check-in cumbersome - not really customer driven

2026-07-23 via Nuitee
J
James family_with_children us
9
2026-07-23 via Nuitee