Courtyard New York Manhattan/Midtown West

Hotels
•
Courtyard by Marriott
8.8 (2426 reviews)
461 West 34th Street , New York , US
+1 212-912-0009

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Pets allowed
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Great location
Good ambiance
Cons:
No microwave
Small room
Issues with room view

Categories

Cleanliness
8.34
Multiple mentions of cleanliness along with a complaint about the noisy air conditioning.
Service
9.31
Generally positive feedback about the staff, but some negative comments on reception service.
Location
9.35
Frequent praise for the location, noted as excellent and convenient.
Room Quality
8.3
Some complaints about room size and amenities, but generally comfortable.
Amenities
8.33
Mentioned lack of microwaves and certain amenities; otherwise adequate.
Value for Money
8.79
Some concern over the value for city view and amenities not meeting expectations.
Food and Beverage
8.84
General sentiment not explicitly mentioned, assumed standard for the hotel tier.
Overall Experience
9.11
Overall, mostly positive experiences with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:09

Property Description

Luxurious Amenities
Experience the epitome of comfort and convenience at Courtyard New York Manhattan/Midtown West. Enjoy the shared lounge, restaurant, and bar, perfect for unwinding after a day of exploring the city.

Prime Location
Situated in the heart of New York, our 4-star hotel is just steps away from iconic landmarks like Macy's and Madison Square Garden. With the Jacob K. Javits Convention Center only 600 meters away, you'll be at the center of it all.

Exceptional Service
From free WiFi to a 24-hour front desk, we prioritize your satisfaction. Let our concierge service assist you in making the most of your stay. Book now and elevate your New York City experience at Courtyard New York Manhattan/Midtown West.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Location

Guest Reviews

8.8
Based on 2426 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.33
Value for Money: 8.79
Food and Beverage: 8.84
Overall Experience: 9.11
M
MARCO ANTONIO • couple • br
7
2026-09-18 • via Nuitee
S
Stephanie • extended_group • gb
1
DO NOT STAY AT THIS HOTEL.
Pros:

Nothing.

Cons:

DO NOT STAY AT THIS HOTEL.

2026-09-17 • via Nuitee
S
Stephanie • extended_group • gb
1
**Extremely disappointing stay – multiple serious issues from check-in to check-out**
Pros:

Nothing. This was the most disappointing hotel experiences I have had. The number of basic service and cleanliness failures throughout our stay was frankly unacceptable.

I checked in late in the evening and discovered that the bed in my room had already been slept in. The bathroom had also clearly been used, including the toilet and towels. After a long journey, this is the last thing you expect when arriving at a hotel. Also somewhat of an issue from a safety perspective as solo female in the room – although I was told that no one else was assigned to my room – but this didn't make feeling ok about it any better. 

To make matters worse, my room was not properly cleaned until two days later.

We also had significant problems checking in other members of our booking. Despite their names already being allocated to the reservation, we were unable to check them in without additional authorisation, and then had to go through the process of authorising and re-checking them in again the following day. This created unnecessary hassle and disruption. We were also told that we could not leave our cases in storage because it was after 11, with the woman working at the time telling us this was not possible. Again, there seemed to be very little willingness to help or find a practical solution.

Cons:

As a Marriott member, I was also unable to use the hotel's internet, which was particularly frustrating given the reason for our stay and the expectation of basic connectivity.

We used the hotel's laundry service, which was supposed to be returned the following day. Instead, the laundry was only returned three days later, on the day before check-out. I called the hotel every evening to find out where it was and was repeatedly told someone would get back to me. No one actually called back until the final evening. This is an extraordinary failure for a service that was specifically paid for and advertised as next-day. Not only this, they make you deliver your washing down to reception for it to be done, and when I took the forms down for the hotel to keep, they told me they didn't need them. They clearly did.

There were also serious cleanliness issues affecting other members of our group. A colleague found a vibrator under the bed in his room, which had clearly been left by a previous guest. It was not removed or cleaned away for the duration of the stay. Finding a personal item like this under the bed is bad enough; the fact that it remained there throughout the stay raises serious questions about how thoroughly rooms are actually being cleaned and inspected.

For a Courtyard by Marriott property, I expected a considerably higher standard. Even just a basic bare minimum hotel standard. Instead, we experienced an unclean room on arrival, inadequate housekeeping, problems with guest check-in, no internet, a severely delayed laundry service, poor communication and inappropriate items being left under a bed.

I have emailed, called and raises these concerns, with no response. I would not stay at this hotel again and cannot recommend it based on this experience.

2026-09-16 • via Nuitee
O
Oleksandra • family_with_children • ua
10
2026-09-13 • via Nuitee
P
Patricio • solo_traveller • ar
10
Great spot in midtown
Pros:

Location es very convenient. Facilities are really good and views from high floor skyline rooms are great.

2026-09-10 • via Nuitee
P
Patricio • solo_traveller • ar
10
2026-09-10 • via Nuitee
A
Allison • family_with_children • us
9
2026-09-08 • via Nuitee
T
Tiaira • couple • us
10
My husband and I always enjoy our stay when we are in NYC
Pros:

This courtyard NEVER disappoints

2026-09-08 • via Nuitee
S
Stephanie • extended_group • gb
2
Far too expensive for the poor quality of cleanliness
Pros:

Location is good for being near work locations.

Cons:

My room had someone that had slept on the bed, used the pillows, gone to the toilet (and left a special something in the toilet bowl) and two used towels. When I phoned reception, they said they would check with housekeeping then hung up. It was late at night, when I called back I just wanted confirmation no one would come into the room. It seemed like quite the inconvenience. That was on Sunday. It is now Tuesday and my room still has not been cleaned. There is dust everywhere and everything seems to be a hassle.

2026-09-08 • via Nuitee
M
Marcel Higuchi • solo_traveller • br
9
Pros:

Tamanho do quarto, hotel bem limpo e conservado. Camas excelentes. Funcionários atentos.

2026-09-08 • via Nuitee
C
Coulibaly • couple • us
10
C’était une excellente séjour
Pros:

Tout

Cons:

Rien

2026-09-08 • via Nuitee
D
Denish • family_with_children • us
1
Cons:

Bed bugs

2026-09-08 • via Nuitee
M
Mohammed • solo_traveller • sa
8
Pros:

نظافة الغرفه

2026-09-08 • via Nuitee
N
noriko • couple • us
8
2026-09-08 • via Nuitee
B
Bernard • family_with_children • pa
10
Excellent location, staff, and facilities!
Pros:

The location, the actual facilities, and the staff were excellent!

Cons:

Nothing really to add here.

2026-09-08 • via Nuitee
E
Emese • family_with_children • us
9
Pros:

Helpful and central. But booking.com advertised room as quadruple while it was a triple. Hotel gave us an extra air mattress .

2026-09-03 • via Nuitee
F
Fabie jane • solo_traveller • kw
7
2026-09-02 • via Nuitee
S
SERGIO • family_with_children • es
3
No volveré
Pros:

Ubicación

Cons:

Limpieza y servicio

2026-09-01 • via Nuitee
M
MASHHOUR • family_with_children • sa
9
Pros:

LOCATION AND STAFF

Cons:

NOTHING BUT VALUE COULD BE LESS THAN THAT

2026-09-01 • via Nuitee
M
Mayling • couple • us
10
2026-08-31 • via Nuitee