Hilton Garden Inn Suffolk Riverfront

Hotels
•
Hilton Garden Inn
8.3 (578 reviews)
100 East Constance Road , Suffolk , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great food quality
Cons:
Cleanliness issues
Parking inconvenience

Categories

Cleanliness
7.51
Negative sentiment noted due to bugs and carpet stains in the room.
Service
8.98
Many reviews highlighted exceptional service, particularly from staff like Maya.
Location
8.52
Positive feedback on location, especially for accessing good restaurants and shopping.
Room Quality
6.97
Mixed sentiments noted; some enjoyed the room while others were unhappy due to cleanliness issues.
Amenities
8.5
Several reviews praised amenities like the breakfast and on-site restaurant.
Value for Money
8.46
Good value highlighted, especially with many positive mentions of service and food quality.
Food and Beverage
9.01
Food quality receiving high marks for taste and service at the on-site restaurant.
Overall Experience
8.48
Overall positive experience reported across multiple reviews despite some cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:48

Property Description

Scenic Riverside Retreat

Luxurious Rooms and Amenities
Indulge in rooms equipped with microwaves, refrigerators, and coffee makers. Enjoy entertainment with flat-screen cable TVs, HBO, and Nintendo games. Stay connected with free Wi-Fi and make use of the spacious desks and seating areas. Room service is just a call away for added convenience.

Dining and Leisure Options
Savor delectable dishes at the Garden Grille & Bar, offering both indoor and waterfront terrace dining. Take a refreshing dip in the indoor pool or maintain your fitness routine at the on-site gym. Unwind by the riverside or explore nearby attractions like Riddick’s Folly House Museum and Suffolk Plaza Shopping Center.

Book your Riverside Getaway now for an unforgettable experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.3
Based on 578 reviews
Cleanliness: 7.51
Service: 8.98
Location: 8.52
Room Quality: 6.97
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 9.01
Overall Experience: 8.48
D
Dawn • couple • us
8
Morning crew needs guidance!
Pros:

We had a very nice large room.
Our dinner was great as was the service.

Cons:

Check-in at the reception went well. Checkout on the other hand took a long time. No one at the desk!
Also, breakfast should have been great but the server didn’t take our order for about 10 minutes and then we waited 30 minutes for our breakfast after asking what was the hold up. There were only a few people in the restaurant. I ordered French toast without powdered sugar. It finally came with the powdered sugar and it was very mushy (I would say not throughly cooked. Coffee was lukewarm. When I told the server I think she probably took my cup and microwaved it!

2026-03-26 • via Nuitee
C
Carla • couple • us
10
Nice Quick Stay!
Pros:

Had an unexpected late check-in and the front desk rep was so kind and quickly checked us in because we were so tired. He even gave us local food options with late-night delivery since the restaurant was closed.

Cons:

I had difficulty using the Hilton app to reset my password to complete the mobile checkin. I tried resetting the password for two days with no success. If this option was working correctly, I wouldn't have to have worried about calling the hotel to advise on my late arrival and worry about missing my reservation. I also reserved a King bed but received two queen beds. I hate not receiving what I paid for but it was too late in the evening to request a room change.

2026-03-23 • via Nuitee
D
Delfiah • solo_traveller • us
9
2026-03-23 • via Nuitee
A
August • couple • us
9
A Great Place to Stay
Pros:

The Hilton Garden Inn is an older, grand facility with lots of charm, a great location, a nice restaurant with a tasty menu and very competitive room rates. The handicap parking is wheelchair accessible, but still involves a bit of distance. Door drop-off for the differently abled is another option. Handicap rooms are appointed with bathroom grab bars, low entry tub/shower, chair height toilet and wheelchair accessible desk and bed heights. Extra pillows are available upon request to model a sleep position of the adjustable bed we have at home for medical reasons. We only wish that the handicap rooms were not so far from the elevators and entryways, but this does spare one of the otherwise ongoing foot traffic and chatter of common egress points. The hotel was relatively quiet and is close to our destination visit. We will gladly return.

Cons:

The electric curtain control had erratic operation issues and the wall mounted conditioner bottle was coming loose from the shower wall. This was not a show stopper and was reported to management upon check out for their attention.

2026-03-23 • via Nuitee
C
Christopher • couple • us
9
2026-03-22 • via Nuitee
S
Steve • couple • us
10
2026-03-11 • via Nuitee
B
Burton • couple • us
9
Great getaway.
Pros:

The location, there's a nice view from all sides of the building.

Cons:

Coffeemaker in room 201 don't work.

2026-02-28 • via Nuitee
J
Johnson • solo_traveller • us
10
2026-02-27 • via Nuitee
T
Tom • couple • us
9
Very good
Pros:

Clean

Cons:

Parking lot to hotel had a lot of steps

2026-02-25 • via Nuitee
M
Menize • family_with_children • gb
8
2026-02-23 • via Nuitee
S
Stephanie • couple • us
10
2026-02-14 • via Nuitee
W
wingfield • couple • us
4
Pros:

Staff was friendly

Cons:

The room wasn't worth the value to me it felt like a low budget room

2026-02-12 • via Nuitee
M
Missouri • couple • us
10
Great
Pros:

Clean

Cons:

Needed more salt on side walk

2026-01-30 • via Nuitee
L
Lawrence • couple • us
7
Our stay was okay. Carpet stains kind of ruined it for me.
Pros:

Riverfront was nice. Lobby area with view nice.

Cons:

CARPET IN OUR ROOM HAD 16 DIFFERENT STAINS! Carpet needs replacing or switching out to non carpet flooring.

2026-01-21 • via Nuitee
R
Rodney • family_with_children • us
10
2026-01-20 • via Nuitee
K
Karen • couple • us
2
Terrible handicapped parking, no room service to provide clean towels and coffee and drink cups, not clean (trash by bed
Pros:

Beautiful on the outside.

Cons:

Handicap parking is so far away…it’s terrible!

2026-01-20 • via Nuitee
K
Kimberly • extended_group • us
8
I plan to stay again next year and would recommend the hotel to others.
Pros:

The location was excellent as I was attending homecoming events at Hampton University. Also, the hotel is located close to many good restaurants and shopping options.

Cons:

The equipment in the exercise room was broken : (

2026-01-20 • via Nuitee
B
BETTY • couple • us
10
Upscale hotel at a great value!
Pros:

Excellent! The room was spacious and included a fridge and microwave. The breakfast was stellar! I would definitely stay at this Hilton in the future.

Cons:

Nothing

2026-01-20 • via Nuitee
R
Ruthy • couple • us
10
Very pleasant and pleased with staff and service and will recommend others to stay at the hotel.
Pros:

The Stay was very good and accommodating. Please with the upgrades to the hotel, since our last stayed at the hotel a Fews ago.

Cons:

Very pleasant and pleased with staff and service.

2026-01-19 • via Nuitee
H
Henry • solo_traveller • us
9
2026-01-19 • via Nuitee