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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Heating
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Garden
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Lift / Elevator
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Laundry
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Non-smoking throughout
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Outdoor pool
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Minimarket on site
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Vending machine - drinks
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Vending machine - snacks
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Fence around pool
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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CCTV in common areas
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Indulge in comfort at Hilton Garden Inn Dallas/Duncanville with spacious guest rooms featuring modern amenities like flat-screen TVs and complimentary Wi-Fi.
Delicious Dining Options
Satisfy your cravings at the on-site Great American Grill offering scrumptious breakfast and dinner options, or grab a snack anytime from the 24-hour Pavilion Pantry Market.
Convenient Facilities
Stay productive at the business center, keep up with your fitness routine at the gym, or take a refreshing dip in the outdoor pool. With easy access to Dallas Zoo, Joe Pool Lake, and downtown Dallas, there's never a dull moment at this hotel.
Book now for an unforgettable stay at Hilton Garden Inn Dallas/Duncanville!
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.
Please note that carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Property Accessibility
- Ramp: Yes
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: Yes
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: Yes
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: Yes
- Cabin Under Sink: No
- Shower Level Floor: Yes
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: Yes
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: Yes
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
The beds were very uncomfortable, the pillows are terrible. I could not sleep on lumpy bed. The only good thing was the pool. The hotel food to expensive.
Beds are lumpy, pillows terrible. Food to expensive.
Staff and location.
Cold ac
No swimming pool. Staff said city had shut it down. Apparently for some time. Yet it is still listed on amenities. Grandkids had been looking forward to it. Also, no fan in bathroom.
The tv in the room was super small. The jets to the whirlpool were dirty
It was clean overall.
I found a piece of hair on my bed that was definitely not mine. Saw it the first day I walked in the room and was about to sit on the bed.
not applicable
not applicable
Limpeza
I give Hilton Garden Inn Duncanville 5 out of 5.
Hi Nicole and the entire team at Hilton Garden Inn,
I just wanted to take a moment to express our deepest appreciation for the absolutely wonderful service my family and I received during our recent stay. We were navigating a really tough period, and honestly, the exceptional care and understanding from everyone, especially you, Nicole, made such an incredible difference.
From the moment we stepped through your doors until the day we had to reluctantly depart, every single aspect of our visit was nothing short of perfect. You all managed to create such a comforting and supportive environment that truly helped us through a difficult time. It felt like a peaceful retreat when we needed it most, and we’re so grateful for the warmth and professionalism everyone showed.
We’re already eagerly anticipating our next trip and can't wait to experience your outstanding hospitality again – hopefully under much happier circumstances next time! Thank you for everything.
Worst hotel experience ever. The area was scary the rooms are hot and stuffy I moved twice. Could not wait to check out. YOU HAVE BEEN WARNED
Worst hotel experience I've ever had. My Truck was stolen from the lot within 7 minutes of arrival.
The parking lot is completely open, it's clear organized car theft rings camp in it and wait for the vehicle of choice. The camera coverage on the exterior is non-existent and they act like they're proud of it. Despite the severity of the incident, no manager came to assist at the time, and days later there had been zero follow-up from the hotel.
What's most concerning is that this doesn't appear to be an isolated incident. Law enforcement indicated that vehicle theft has been a recurring issue at this property, and that the hotel has previously been warned about the need for stronger security measures. Public records and reviews also show multiple similar incidents in recent months. Yet there's no visible effort to improve safety or even warn guests... strange,
I would strongly caution anyone considering staying here to think twice.
Perfect area
Parking was small
Well upon arrival things was a little not write as far as my booking. Booking.com messed up and Jeremy the manager step right on in and made sure our stay was great. Very professional. Everyone there was just on point. No complaints from me.
I have no..
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