WoodSpring Suites Indianapolis Castleton

They canceled my reservation 30 minutes before check in.

Stay away if you’re looking for basic hotel/motel/motor inn service. This is a LONG TERM RESIDENCE property that will charge you as much as the budget hotels but offer you no breakfast, no coffee, no housekeeping, free Internet for A MAXIMUM TWO DEVICES, towel exchange for a fee and front desk service from 9am to 10pm only.

The operator provides the same level of service to guests paying $500-600/month as it does to guests paying $100+ PER NIGHT. Don’t be a sucker like we were and use this facility as a hotel. It is NOT one.

Walls were very thin and I heard a lot of my neighbors. I work early so it was hard to fall asleep. Room was a little stuffy. I was the most disappointed in the kitchenette. I chose to stay here so I could cook if needed and brought my food with me but was dissapointed there was nothing to cook with.

Front Desk Clerk is so rude, she cusses constantly, in unprofessional & biased to some guests, she cancels reservations if she feels like it & talks about guests behind their backs

The lady on the night front desk was racist and rude. The property is completely locked from everywhere just some like a unsafe place. I asked the front desk lady isnthe area safe why it’s locked like this she in replied told me it’s because people like you can come anytime. ( i was checking in late 11 pm). She knowingly assigned the room next to elevator and lobby and dhe also said there will be a lot of noise at night… and the night turn out horrible we couldn’t sleep at all. Just felt like the hood

If i was the owner i would fire her ass as its bring the business down.

Everything

It was not in the best of conditions. Cleaning could have been a lot better. The smell was also not pleasant and there were some cosmetic things that could have been repaired/fixed up.

The stated Pet Policy indicates that only service animals are permitted. Under FHA, emotional support animals are also permitted under federal law. I advised the front desk person the the dog that I was a service animal in training. I was initially charged a pet fee, but a few days later it was refunded. A few days after that pet fees were once again being billed. The staff were extremely rude. When I asked for a copy of written pet policy the manager yelled at me in the lobby. He told the front desk clerk to check me out. I was only staying one more night, so I removed myself from the situation. The manager insisted the hotel was in full compliance with the law. I called the corporate office and explained the situation. They appeared to be reading from a prepared script. When I suggested they were in violation of the law, they read the scripted words more forcefully. I asked if I might speak to a supervisor. I was told that there is no mechanism to take these issues further.

Maybe if someone in a supervisory position reads this review, they could explain why refusing to allow public access to a service dog in training is not a violation of Indiana Code 16-32-3-2(c).

Bedbug, stains on curtains, on lampshade, sheets, food was left in refrigerator, bathroom was not clean, and no food when we went to breakfast at 7am.