Homewood Suites by Hilton San Diego-Del Mar

Great hotel, very clean and comfortable. Would recommend.

Czysto. Śniadanie dobre. Obsluga pomocna. Udało się wcześniej zameldować.

Broken AC & poor service, made this the worst hotel experience I have ever had. I showed up later in the evening to check in on Feb 2, 2026. I was given a room that was over 80° F, (room 430) I poorly assumed that the AC was just barely turned on but it never cooled down to a reasonable level.
The next day just after 5:00 PM I told the front desk the AC was not working. Take a look at the attached picture 86° F with the AC supposedly running all day. They sent someone over who messed around with the thermostat. I had to leave for an event. I came back after 8:30 and called the front desk they had not done anything for hours about the broken AC forgot about it and essentially said too bad so sad no rooms available deal with the heat! Another night of stifling heat was tempted to sleep in my car. If they would have told me that nothing would be available I would have left and found another hotel (traveling for work they cover the cost). I also strongly believe that the AC did NOT just stop working the day I showed up. They were aware of the issue but placed someone in the room because they were full. (Overhead worker saying to another worker they were overbooked)/
Next day they moved me into a different room,(room 132) where the AC worked however the compressor was so loud you could hear it through the closed door and was such a loud and deep rumble I had a raging headache after just a few min. I did not want have to complain but I could not deal with it. They finally moved me to a different hotel.
I have never had to move rooms ever in my entire life traveling often for business. Read the rest of the reviews this place is falling apart not well taken care of and they don't care if you are in a room with AC working or not.

Copied my own review because they wanted us to review on trip advisor and my experience was so bad.

We travel the UK, Australia, New Zealand, Europe and always find apartment/hotels. In America this is the closest thing. We are so disappointed. I could write a very long essay about how wonderful the accommodations in other countries are compared to this please Hilton up your game in every way.

As a family traveling with young kids, we couldn't have asked for a better experience. The suite was spacious enough for all of us, and having a kitchen made it so easy to prepare meals for the children. The staff went out of their way to make us feel welcome, and the complimentary breakfast had plenty of options that our kids loved. We will absolutely be back!

Morgenmad og personale

Everything! The staff was exceptionally helpful, the suite was clean, comfortable and roomy, and we thoroughly enjoyed our stay.

I don’t understand it—and I probably never will.

I genuinely do not understand how a company like Hilton can so routinely fumble one of the most basic standards of the hospitality industry: housekeeping.

Prior to our stay, I asked about housekeeping and was told rooms are serviced every other day. Fair enough. Based on past experiences at Hilton properties, I briefly considered calling the front desk to confirm that our rooms would in fact be serviced—but decided against it, assuming the property could handle a basic hotel function without supervision. That assumption was clearly incorrect.

I had treated my relatives—who are infrequent travelers—to a three-night stay, hoping to make it a special experience for them. Unfortunately, I chose the wrong property for that.

Isn’t housekeeping what hotels do?

After spending well over a thousand dollars, I don’t think it’s unreasonable to expect a room to be cleaned, beds made, towels refreshed, and a quick vacuum run. If I wanted to return to an un-serviced room, I could have stayed home.

When our rooms were not serviced, I went to the front desk and spoke with Assistant General Manager Daniel, who assured me someone would be sent up shortly for a quick service. That seemed reasonable.

No one ever came.

Apparently, an unhappy guest doesn’t move the needle much at this property. I ultimately had to call the front desk again simply to request clean towels.

After a long, full day at SeaWorld, my wife, our relatives, and I returned exhausted. Having to chase down management to receive the most basic hotel service was not how we wanted to end the day. We simply wanted to return to clean rooms with fresh towels—nothing more.

As expected, Assistant GM Daniel attempted to resolve the issue with points. I suggested that a small refund would also be appropriate, as points cost the hotel nothing. In my experience, large corporations tend to take issues more seriously when there is an actual financial consequence.

I won’t hold my breath waiting for either the credit or the points.

This is a disappointing way to treat a long-time Hilton Honors Gold member—and frankly, an embarrassing failure of basic hospitality.