BG Hotel Tonga Tower

Hotels
BG Hotels
7.8 (80 reviews)
Carretera Alcudia-Arta S/N, Ca'n Picafort, Santa Margalida, Mallorca, 7458 , Santa Margalida , ES

Facilities

Full-service spa
Fitness facilities
Express check-out
Free WiFi
Swimming pool
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Beautiful pool area
Great location and breathtaking views
Cons:
Dirty dining area
Room cleanliness needs improvement

Categories

Cleanliness
6.3
The cleanliness was noted as lacking, with dirty tables and cutlery.
Service
8.3
Standard service quality for a hotel of this rating.
Location
9.3
The location is ideal for excursions.
Room Quality
7.3
The rooms are in need of updates, described as 'in die Jahre gekommen'.
Amenities
8.8
The pool area is very nice.
Value for Money
7.8
Value reflects mixed sentiments on quality versus price.
Food and Beverage
7.3
Breakfast was good but cleanliness issues were present.
Overall Experience
7.3
The overall experience is commendable with some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:55

Property Description

Luxurious Spa and Recreational Amenities
Indulge in massages, body treatments, and more at the full-service spa. Enjoy 2 outdoor pools, a tennis court, and a sauna for ultimate relaxation.

All-Inclusive Dining and Entertainment Options
Dine at 2 restaurants, grab a drink at the bar, and join the daily complimentary reception. Plus, with all-inclusive rates, enjoy meals and beverages at onsite establishments.

Convenient Features and Guest Services
Benefit from complimentary Wi-Fi, concierge services, and free parking. Stay connected with LED TVs, private balconies, and rainfall showers in the 380 guestrooms.

Secure your spot at BG Hotel Tonga Tower near the beach, with easy access to top attractions like Playa de Muro and Alcúdia Beach.

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 10 AM to 6:30 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: PMI

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

  • General

    Property is not currently implementing any enhanced cleaning measures

See all policies

Location

Guest Reviews

7.8
Based on 80 reviews
Cleanliness: 6.3
Service: 8.3
Location: 9.3
Room Quality: 7.3
Amenities: 8.8
Value for Money: 7.8
Food and Beverage: 7.3
Overall Experience: 7.3
N
Nancy family
6
Pros:

Hotel ist mit ein paar Einschränkungen zu Empfehlen, Poolanlage sehr schön, Lage ist für Ausflüge top, Aussicht von den Balkonen unbeschreiblich, aber es ist in die Jahre gekommen, Wasser aus dem Wasserhahn sehr chlorhaltig, die Reinigung der Zimmer war nicht gut, Frühstück war gut, aber die Tische, Stühle, Tassen und Besteck allesamt dreckig, wenn man morgens zu spät kommt, gibt es keinen Kaffee mehr. Hotel von außen einfach ein großer Klotz.

2025-09-04 via Nuitee
H
Hervé
10
Pros:

Excellent hôtel à tous points de vue. Rien ne manque et tout fonctionne parfaitement : clim, frigo, tv etc. Accueil très souriant, avec upgrade vue mer sans rien demander 😊. Personnel de ménage très gentil et souriant. Fabuleux buffet de petit déjeuner. Hôtel visiblement bien managé. Nous avions pris 2 nuits, nous sommes restés 4 !
Juste à savoir : parking gratuit mais plus difficile le soir.
Suggestion : remplacer les échantillons de savon /shampoing par des bouteilles fixées au mur, comme partout maintenant.

2025-06-27 via Nuitee
R
Roseane
10
Pros:

Très bien

2025-05-13 via Nuitee
J
Jelena partner
10
Pros:

Es war sehr schön. Unsere Zimmer war in 10.OG mit Meeresblick. Traumhaft. Zimmer war sauber nur leider bisschen hellhörig. Personal war sehr nett

2025-05-04 via Nuitee
G
GUY partner
8
Pros:

Un très beau complexe hôtelier avec vue, le seul bémol que nous avons retenu est la qualité des repas aux dîners alors que les petits déjeuners sont excellents.

2025-04-27 via Nuitee
S
Saul family
10
Pros:

Todo bien, gracias

2025-04-13 via Nuitee
J
Jack
10
Hotel review
Pros:

It was a great hotel stunning views from the balcony in the hotel room ,
The food and drink was lovely ,
Definitely be going again soon

2025-04-11 via Nuitee
M
Manu partner
6
Pros:

Wir hatten einen insgesamt angenehmen Aufenthalt, aber es gab einige Punkte, die uns gestört haben. Der Speisesaal war uns persönlich zu laut – das hätten wir bei einem großen Hotel zwar erwarten können, aber die Atmosphäre erinnerte eher an eine Kantine. Die Auswahl an Speisen war jedoch sehr gut, lediglich ein paar frisch gepresste Säfte hätten das Angebot noch aufgewertet.

Die Zimmer sind recht hellhörig, was je nach Nachbarn störend sein kann. Positiv hervorzuheben sind jedoch die bequemen Betten, die für eine erholsame Nacht gesorgt haben.

Insgesamt ein solides Hotel mit kleinen Schwächen, aber auch vielen positiven Aspekten.

2025-03-30 via Nuitee
A
Amanuel partner
10
Pros:

It was nice place keep it as it is

2024-09-27 via Nuitee
C
Caroline Tina partner
10
Pros:

Herrvorragende Parkmöglichkeit. Etwas weiter vom Strand (ca. 10 Gehminuten), aber würde jederzeit wieder gehen.

2024-08-08 via Nuitee
V
Verified traveler
4
Under middels
Pros:

Dårlig service. Super trege heiser. Dyre priser. Vasker dårlig på hotellrommet. Altfor få solsenger i forhold til gjester på hotellet. Folk står opp tidlig og kaprer solsenger selv om det ikke er lov. Kommer mest sannsynlig ikke til å bruke dette hotellet igjen.

2024-07-27 via Nuitee
M
Maydelen
10
Pros:

Súper, me encantó todo

2024-04-30 via Nuitee
F
Franck family
10
Pros:

Au Top!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

2024-03-17 via Nuitee
R
Rafael
8
Pros:

Mala organizacion con las horas de snack o comidas

2024-03-17 via Nuitee
A
Alejandra
10
Pros:

La atención y servicio espectacular

2024-03-09 via Nuitee
L
Lorena partner
10
Pros:

Todo muy bien,buena comida y buena estancia

2024-03-03 via Nuitee
F
Florian partner
10
Pros:

Top Service !!!

2023-10-12 via Nuitee
H
Hannah
6
Ikke egnet for par
Pros:

Synes ikke rommene levde opp til bildene, mye mindre enn forventet. Litt harde senger og ekstremt mye barnefamilier. Passer ikke for unge voksne, par. Hver kveld og gjennom hele dagen er det barneshow med ekstremt høyt volum. Definitivt en fordel å ha rom i en av de øverste etasjene. Fullstappet frokost, men ganske bra utvalg! Fint med ulike områder ved bassenget.

2023-08-15 via Nuitee
R
Rebecca Margaret family_with_children
8
Pros:

The hotel was very clean and nice family rooms. The food was excellent at breakfast and dinner and we loved spending time around the pool. A very child friendly place. A few minors - Not the best wifi, spending time waiting for the lifts and some staff could have been more friendly.

Overall though a great week away and feel very relaxed!

2023-08-13 via Nuitee
S
Samuel family_with_children
6
Pros:

Clean hotel, decent room, comfy mattress. Food very good and high standard. Evening entertainment was very loud which meant you couldn’t enjoy the balcony. And it was difficult to sleep.

2023-08-08 via Nuitee