Grand Hyatt Hangzhou

Hotels
•
Grand Hyatt
8.8 (377 reviews)
No.28, Hubing Road , Hangzhou , cn

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Beautiful views
Good room service
Cons:
High prices
Some outdated facilities
Negative experience regarding room placement

Categories

Cleanliness
8.3
Mixed reviews about cleanliness with some mentions of maintenance issues.
Service
9.3
Staff received praise for exceptional service and friendliness.
Location
9.3
Hotel’s location by the West Lake was consistently highlighted as outstanding.
Room Quality
8.8
Rooms described as beautiful and well-maintained, but a guest noted some facilities felt outdated.
Amenities
8.8
General satisfaction with amenities but could not be confirmed by reviews.
Value for Money
8.3
Some reviews suggest pricing is high relative to quality, impacting perceived value.
Food and Beverage
8.8
Dining experiences were praised for quality, but specific issues with pricing were mentioned.
Overall Experience
8.8
General sentiment from reviews reflects strong satisfaction despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:31

Property Description

Luxurious Accommodation
Grand Hyatt Hangzhou boasts elegant rooms with ironing facilities, flat-screen TVs, and luxurious bathrooms. Guests can enjoy free toiletries, slippers, and bathrobes for a comfortable stay.

State-of-the-Art Fitness Facilities
The hotel features a 24-hour fitness centre with top-of-the-line cardio and strength training machines, Power Plate platforms, and TRX trainers. Guests can also unwind in the indoor heated pool with a skylight ceiling and West Lake view.

Culinary Delights
With 7 on-site restaurants and bars, guests can indulge in a variety of local and international cuisines. From local flavors to global dishes, there's something to satisfy every palate at Grand Hyatt Hangzhou.

Experience luxury and convenience at Grand Hyatt Hangzhou. Book your stay now for an unforgettable experience.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

Please note that smoking is not allowed in all rooms.

Please note that the onsite restaurants, bars and facilities may have limited services until further notice.

According to the new regulations of Zhejiang Domestic Waste Management Regulations, starting from March 14, 2022, the hotel will no longer actively provide single-use items such as toothbrushes, combs, bath wipes, razors, nail files, shoe wipes, etc. For use, please consult the hotel.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HGH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.8
Based on 377 reviews
Cleanliness: 8.3
Service: 9.3
Location: 9.3
Room Quality: 8.8
Amenities: 8.8
Value for Money: 8.3
Food and Beverage: 8.8
Overall Experience: 8.8
• extended_group • nz
4
2026-04-11 • via Nuitee
Y
YAMAGUCHI • family_with_children • jp
8
2026-03-27 • via Nuitee
W
Windi • family_with_children • sg
8
Pros:

right at the west lake area, staff is very helpful.

Cons:

seats are not provided in the outdoor lounge in the club.

2026-03-26 • via Nuitee
C
CHUANG • extended_group • tw
9
2026-03-23 • via Nuitee
A
Albert • family_with_children • sg
9
Top class hotel with fantastic location and first class service
Pros:

Beautiful facilities, central location, top notch service

Cons:

They didn’t give us connecting rooms or even adjacent rooms despite our requests

2026-03-21 • via Nuitee
Q
QiangW • NONE
10
Great location, view and service
Pros:

The location could not be better for its proximity to the lake with the maximum allowable height. The view from the room at the top floor and the rooftop area outside the lounge were spectacular. The room was clean and the room size was acceptable though more spacious would be better. I didn’t expect a bidet toilet considering how old the hotel was so that was a pleasant surprise. I visited at a quieter time so the service was prompt. Food and beverage in the lounge was okay but not memorable.

2026-03-12 • via Tripadvisor
C
C1523WZericac • NONE
10
Excellent stay strategically located by West Lake
Pros:

We had an amazing stay here at Grand Hyatt. Check in was smooth and we were offered a late checkout. During turndown, housekeeping left a plate of small green apples. I ate all of them cause they were delicious.

We checked out the fitness center and it had all the equipments we were looking for. We also wanted to check out the pool and bar but we didn’t have the time. I would definitely come back next time to check these out.

2026-03-12 • via Tripadvisor
S
Sebastian • family_with_children • id
8
Pros:

Location, friendly manager and Staff during check-in, chinese food is very good

Cons:

Room cleanest need to improve

2026-03-11 • via Nuitee
P
PING • solo_traveller • cn
9
出行西湖游览极度方便
Pros:

位置、一楼餐厅的服务、菜肴、嘉宾轩的晚餐

Cons:

嘉宾轩的早餐二天感受完全不同

2026-03-10 • via Nuitee
O
O1492CKalbertb • Family
10
Perfect for families! High service level and perfect located
Pros:

The Grand Hyatt Shangzhou is a truly wonderful hotel. It’s beautifully located, offering easy access to the city’s main attractions while maintaining a peaceful atmosphere. The service is exceptional — every staff member is attentive, friendly, and ready to help with anything you need. The rooms are comfortable and well-designed, and the amenities meet the highest standards. It’s also an excellent choice for families, with thoughtful facilities and a welcoming environment for guests of all ages. A perfect stay overall — highly recommended!

2026-03-09 • via Tripadvisor
B
Biing-Shen • couple • tw
8
2026-03-08 • via Nuitee
J
Jean-Pierre • couple • ch
10
Un bel hôtel et choix de restaurants
Pros:

L extreme gentillesse du personnel et apres une nuit, un changement de chambre sans histoire pour avoir la possibilité d ouvrir une fenêtre. Emplacement très calme

Cons:

Rien

2026-03-04 • via Nuitee
A
aziz • couple • qa
10
❤️
Pros:

المكان والفندق جميل جدا

Cons:

كل شي فيه جميل

2026-03-04 • via Nuitee
R
Rudolf • solo_traveller • de
10
2026-03-03 • via Nuitee
J
junfengq2026 • Business
10
Mr.Joe li is very nice staff of your hotels.l hope everything is fine with you and your hotel.
Pros:

Mr.Joe li is very nice staff of your hotels.l hope everything is fine with you and your hotel.

2026-02-27 • via Tripadvisor
F
FAOUZI • solo_traveller • dz
9
2026-02-13 • via Nuitee
H
Hoang Nguyen • family_with_children • vn
10
2026-02-13 • via Nuitee
B
Benny • family_with_children • sg
8
Strongly recommend
Pros:

The hotel was clean and well maintained, and the location is excellent. The shopping area is less than a 10-minute walk away, with plenty of food options nearby. West Lake is just across the road, offering a beautiful view. A very convenient and enjoyable stay overall.

2026-02-11 • via Nuitee
B
Bo • couple • au
5
2026-02-10 • via Nuitee
G
G3643JBmohammedi • Business
10
Excellent stay. The hotel is classic and very comfortable. Service at dinner was a highlight, server Roger was nice
Pros:

Laying low at the Grand Hyatt Hangzhou for a work trip here in Hangzhou. Everything is smooth and comfortable, just what you need.

The real standout was the dinner I had at their restaurant tonight. Our server, Roger Wang, is a fantastic guy. He was just on it, super attentive without hovering. We never had to look for him. He’d just appear right when you need anything. Really friendly and professional. His English was excellent, which made everything easy. Thumbs up to him and the restaurant 👍🏼👍🏼👍🏼

2026-02-09 • via Tripadvisor